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Reviews of Protea Hotel by Marriott Mossel Bay

4 out of 5
Protea Hotel by Marriott Mossel Bay
Corner Of Church And Market Street, Mossel Bay, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 102 out of 217 reviews" "
Rating 8 - Good. 84 out of 217 reviews" "
Rating 6 - Okay. 25 out of 217 reviews" "
Rating 4 - Poor. 4 out of 217 reviews" "
Rating 2 - Terrible. 2 out of 217 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Frank, Fairhaven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property right on the harbor. Room was clean. Staff was good, but service was slow in restaurant. Parking is an issue as there are a limited number of spaces in front of the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tomoko

Liked: Property conditions & facilities
The bedding was excellent quality!!
Stayed 2 nights in Feb 2024

10/10 Excellent

suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time thank you very much
Stayed 1 night in Jan 2024
Response from Protea Hotel by Marriott Mossel Bay on 30 Jan 2024
Thank you Suzanne for taking time to write a review, we value your feedback.It was our pleasure to host you.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Protea Hotel by Marriott Mossel Bay on 22 Jan 2024
Thank you Sara for your review, we value your feedback.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for a short stay!
Stayed 1 night in Jan 2024
Response from Protea Hotel by Marriott Mossel Bay on 22 Jan 2024
Thank you Laura for your review, we value your feedback.

10/10 Excellent

asiphe

Stayed 2 nights in Dec 2023
Response from Protea Hotel by Marriott Mossel Bay on 27 Dec 2023
Thank you for reviewing us, we value your feedback.

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could be better!
Disappointing stay; poor wifi service, maintenance item that needed attending too and a very dirty floor/rug.
Stayed 1 night in Oct 2023
Response from Protea Hotel by Marriott Mossel Bay on 23 Oct 2023
Dear Robert, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel Mossel Bay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology .We’ve noticed that you marked us down on wifi, cleanliness,maintenance & upkeep, at a time convenient to you please give us more detail with regards to the maintenance issues you've experienced. . We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Mossel Bay. Kind RegardsProtea Hotel by Marriott Mossel Bay

8/10 Good

Kyle

Stayed 1 night in Oct 2023
Response from Protea Hotel by Marriott Mossel Bay on 23 Oct 2023
Dear KyleThank you for your review.Kind RegardsProtea Hotel Mossel Bay

10/10 Excellent

STEPHEN

Stayed 1 night in Mar 2023

10/10 Excellent

Alice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is there 24/7. Keeps us aware of any crimes within the perimeter.
Stayed 1 night in Feb 2023

10/10 Excellent

Maureen

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Barry, Basingstoke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very noisy child a few doors away and the noise travelled across the marbled floors. We are at the hotel and tbh the food was the worst we have experienced on our trip. The room and bed were nice. Nice view over the harbour. The wardrobe was cheaply made and looked like it was about to fall over

4/10 Poor

Robin

Stayed 1 night in Dec 2022

10/10 Excellent

Modesta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived late and in the rain. We were greeted at reception by a super member of staff who offered us a glass of sherry. The room was fantastic and comfortable. We opted for dinner at the hotel restaurant which was absolutely delicious. In the morning another friendly staff member at reception gave us free tickets to a local museum.
Stayed 1 night in Jun 2022
Response from Protea Hotel by Marriott Mossel Bay on 7 Jul 2022
Dear Brian Thank you for your feedback. Kindest Regards

10/10 Excellent

Patrick

Stayed 1 night in May 2022
Response from Protea Hotel by Marriott Mossel Bay on 7 Jul 2022
Dear Patrick Thank you for your score, we value your feedback. Kindest Regards

10/10 Excellent

cATHERINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the hotel was excellent. The staff were very helpful and friendly. The hotel was modern with great facilities. The room was delightful, spacious and modern with a superb bathroom. We had a balcony with lovely views of the ocean. The restaurant was very good and the food was delicious.
Stayed 3 nights in Jan 2022

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 1 night in Sep 2021

10/10 Excellent

Dewald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful experience all around, from check in to restaurant to check-out. Definitely recommend to anyone who would like to enjoy professional service with a smile
Stayed 1 night in Aug 2021

10/10 Excellent

A

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
The Protea has an excellent restaurant. Breakfast was wonderful, though quite pricey. The staff was very helpful throughout our 3 night stay. A major dislike was the bathroom in our room. They went for style over functionality. Glass walls, no hooks anywhere, a half door for the shower, etc. They put a card in the bathroom to encourage re-use of towels, which I almost always do. But this was just a weak effort to pretend to be eco-friendly since there was no place to dry the towels so as to be able to use them again. So they went onto the floor, along with the clothes we were taking off or putting on. A re-do is really called for but probably can't happen at this point.
Stayed 3 nights in May 2021

8/10 Good

Gabriele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Heena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfortable room. Good food at the restaurant although service could be improved with more staff. Good wifi.
Stayed 2 nights in Oct 2020
Response from Val on 17 Nov 2020
Thank for staying with us, we value your feedback. Take care and kind regards Val Johnson Protea Hotel by Marriott Mossel Bay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Val on 17 Nov 2020
Thank you for staying with us, we value your feedback. Kind Regards Val Johnson Protea Hotel by Marriott Mossel Bay

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The stay was good. We just had one down fall as our booking stated that our room will have a deep soaking bath tub, but we only has a shower and a few other things were listed on the booking that we did not have in our room. Other than that we enjoyed our stay
Stayed 1 night in Sep 2020

10/10 Excellent

Zohra

Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
property looked good on Expedia website. Room was actually much better looking than practical, as there wasn't any room to move once cases were open on the floor. There was an overpowering smell of drains which was reported, but not addressed, and on our entire journey across the country, this was the only place with no access to BBC or Sky news. Restaurant manager didn't know where they had any hand sanitizer which didn't inspire much confidence and we both had gastric issues after eating here. They took £25 off the bill but I would not recommend this hotel as being good Value for money
Stayed 1 night in Mar 2020

10/10 Excellent

EW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome service, good value with a great restaurant and brilliant friendly service
Stayed 1 night in Mar 2020
Response from Val Johnson on 2 Apr 2020
Dear EW Thank you for your review with your recent stay with us. We appreciate your feedback and trust you are keeping well and safe during these trying times we are all facing. Yours sincerely Val Johnson Protea Hotel by Marriott Mossel Bay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What better way to sleep , eat , and make your own Gin. Spot on . Loved it
Before we made our Gin
Make your own Gin
Stayed 1 night in Jan 2020

10/10 Excellent

G J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why would you stay anywhere else?
Lovely hotel, fantastic staff. Front desk I think were the best I have ever encountered. If you are in the area, stay here.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, restaurant food was excellent. Nice location and very friendly staff.
Stayed 1 night in Jan 2020

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a stay
We only stayed one night, but it was a wonderful stay. From the moment we arrived, we were escorted to our two level room. Upstairs a fine living area and downstairs our bedroom and bath. Both with balconies a partial water view. Next door is the Gin School, by Inverroche, a great experience in making your own bottle of custom flavored gin. Afterwards we had a lovely, delicious dinner of ostrich with wine. A fabulous quick overnight stay.
Stayed 1 night in Jan 2020
Response from Val Johnson on 3 Feb 2020
Dear Julie We are delighted that you have enjoyed your stay with us. Thank you for your feedback, much appreciated. I hope we will have the opportunity again to host you again whenever your travels bring you back. Yours sincerely Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice
great option in mossel bay, clean rooms, modern facilities, and nice staff
Stayed 1 night in Jan 2020
Response from Val Johnson on 3 Feb 2020
Thank you for your feedback, much appreciated.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Val Johnson on 3 Feb 2020
Thank you for your rating! Much appreciated!

10/10 Excellent

Nelishah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Mossel Bay
Smooth check in, we did pay a little extra for gated parking. Room was lovely, clean and comfortable. Restaurant was decent but not spectacular
Stayed 1 night in Jan 2020
Response from Val Johnson on 3 Feb 2020
Dear Nelishah We are delighted to have been your chosen hotel during your recent stay in Mossel Bay. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel Mossel Bay and we hope you choose to create more memories with us whenever your travels bring you back to Mossel Bay. Regards

10/10 Excellent

Ramin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Val Johnson on 3 Feb 2020
Thank you for your rating, much appreciated!!

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and Great hotel
Lovely hotel - staff were amazing and treated us really well. Nice pool to relax and have a drink round and rooms are lovely. Would highly recommend the local braai restaurant for good quality good value meat!
Stayed 1 night in Dec 2019
Response from Val Johnson on 3 Feb 2020
Dear Charlie We are delighted to have been your chosen hotel during your recent stay in Mossel Bay. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel Mossel Bay and we hope you choose to create more memories with us whenever your travels bring you back to Mossel Bay. Kind Regards

10/10 Excellent

JC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Val Johnson on 23 Dec 2019
Thank you for staying with us! Protea Hotel by Marriott Mossel Bay

10/10 Excellent

Blaze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Excellent hotel. We had a lovely modern room and very good and friendly service. Good location- central but quiet. Great restaurant on site too!
Stayed 1 night in Dec 2019
Response from Val Johnson on 23 Dec 2019
We are delighted to have been your chosen hotel during your recent stay in Mossel Bay. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel Mossel Bay and we hope you choose to create more memories with us whenever your travels bring you back to Mossel Bay. Regards Val Johnson Protea Hotel by Marriott Mossel Bay

10/10 Excellent

Carole, johannesburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a double volume suite overlooking the harbour. Gorgeous room, bathroom and separate lounge and kitchenette upstairs. Very spacious and bright.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
All in all it was good, but overpriced comparing to similar hotels in the region, mainly considering that breakfast was not included. We stayed in four different Protea hotels during our vacation and this was the only one with no breakfast! Would not return!
Stayed 1 night in Oct 2019

8/10 Good

Darren, Wilmington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay with a view over the bay and nice bar location on the grounds.
Stayed 1 night in Oct 2019

2/10 Terrible

Ivahn

Disliked: Room comfort
Going downhill?
We have atayed in this hotel several times but the last two times bave been dissappointing. Last time the water cut off while in the shower. They were working on the hotels pipes. This time very noisy with school tour groups slamming doors and running around all night. No conditioner on the showers. Not expected from a Marroitt. No offer of compensation was offerred. We wont be back soon.
Stayed 1 night in Jul 2019

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Val Johnson on 15 Jul 2019
Thank you for to review our property, we appreciated your feedback. Yours sincerely, Val Johnson Guest Relations

6/10 Okay

joyce

Liked: Cleanliness, property conditions & facilities, room comfort
Usual big chain hotel
It was a usual big chain hotel. The suite we stayed in did not have a clear view of the waters it was over the roofs and trees. Do note it’s nearer the beach than the bay. No secure parking it’s parking by road side. Convenient to go museum just next door. Take breakfast at cafe just down the door it should be better than hotel.
Stayed 1 night in May 2019
Response from Val Johnson on 10 Jun 2019
Dear joyce As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies . We do have secure parking available at a fee, apologies if this was not communicated to you. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Mossel Bay. Yours sincerely Val Johnson Guest Relations