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Reviews of Protea Hotel by Marriott Knysna Quays

3.5 out of 5
Protea Hotel by Marriott Knysna Quays
Waterfront Drive, Knysna, Western Cape

Reviews

8.4

Very good

Rating 10 - Excellent. 120 out of 284 reviews" "
Rating 8 - Good. 115 out of 284 reviews" "
Rating 6 - Okay. 34 out of 284 reviews" "
Rating 4 - Poor. 11 out of 284 reviews" "
Rating 2 - Terrible. 4 out of 284 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just love Knysna
Stayed 2 nights in Mar 2024

10/10 Excellent

David, Canterbury

Stayed 1 night in Feb 2024

8/10 Good

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very convenient
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Good

salma

Travelled with family and small children
Liked: Cleanliness
No dining options or room service
Stayed 3 nights in Dec 2023
Response from General Manager on 30 Jan 2024
Dear Salma, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Louise, Warrington

Stayed 1 night in Nov 2023
Response from General Manager on 30 Jan 2024
Dear Louise, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Alida, Lakewood Ranch

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and very good location
Stayed 3 nights in Oct 2023
Response from General Manager on 30 Jan 2024
Dear Alida, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

JC

Stayed 1 night in Aug 2023
Response from General Manager on 30 Jan 2024
Dear JC, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Aidriaan, warwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed communicating with the staff. The front desk manager Lee was very friendly and accommodating. Overall stay was awesome
Stayed 10 nights in Jul 2023
Response from General Manager on 15 Aug 2023
Dear Aidriaan, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Crispin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from GM on 12 May 2023
Dear Crispin, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from GM on 19 Apr 2023
Dear Mariana, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Ryan

Stayed 1 night in Apr 2023
Response from Paul Fielder on 11 Apr 2023
Dear Ryan, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

4/10 Poor

Maureen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception and info not good
Felt the staff were not well trained and very disinterested. No one told us when we arrived our rate included breakfast so missed it the first day. Also the tap water was very brown, again not explained on arrival, on asking just told OK to drink! Frankly I didnt want to shower in it ! Everyone we asked in town said not to drink the water. The manager did take the time to come and apologise which was appreciated.
Stayed 2 nights in Feb 2023
Response from Paul Fielder on 11 Apr 2023
Dear Maureen, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
A Disappointment
We have stayed at Marriott Quays on a previous occasion so booked again for our visit to Knysna. Unfortunately our room was a disappointment. There is a light at head height fastened to the wall at the side of the bed. This hit your head turning from he fridge and if moved, getting out of bed. We eventually found the switch for this along the floor! There was only one bedside table and this was a double bed so couldn’t be used by both. Have you tried to be comfortable with your glasses, book,glass of water and your early morning pill at the other side of the room? I requested a bedside table to be told all the rooms only had one so none were forth coming. We were there three nights and for the first two showers taken between 5&6 pm the water was COLD, we thought people had used all there was but reported this and there was warm water on our last night. The one excellent thing was the breakfast - a lovely selection and freshly cooked egg dishes and the waiting staff were cheerful and friendly. There is a charge for overnight parking. Not much but it gave you the feeling that they were grasping for every penny. We won’t be back in a rush. There are so many places offering accommodation in Knysna!
Stayed 3 nights in Feb 2023
Response from Paul Fielder on 11 Apr 2023
Dear John, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient and pleasant hotel in which to stay. Well worth paying the extra for a room with a lagoon view. Breakfast was excellent.
Stayed 6 nights in Feb 2023
Response from GM on 9 Feb 2023
Dear Donald, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Muhammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from GM on 2 Feb 2023
Dear Muhammed, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Good

Wing Lok

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent harbour view. Super convenient for seafood and shopping. Breakfast is fantastic but it’s a bit awkward for no free parking
Response from GM on 2 Feb 2023
Dear Wing Lok On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 211
Its always great! Staff excellent. Only complaint is the bed which needs to be replaced. Awoke with both our bodies sore. Thx
Stayed 2 nights in Dec 2022
Response from GM on 2 Feb 2023
Dear Ryan, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Erene Zietsman on 4 Jul 2022
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know you had a marvelous stay and enjoyed our breakfast. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Darla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and in an excellent location. The staff were extremely accommodating and welcoming. The breakfast included with our stay was very good. We would highly recommend this hotel.
Stayed 1 night in Apr 2022
Response from General Manager on 30 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know you had a marvelous stay and enjoyed our breakfast. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Good

JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyrhing was nice and acceptable. Website misleading, showing lagoon view photos of standard rooms, yet they all face inland.. on bus depot which is rather noisy. Only rooms with 2x double beds, i.e. more than 2 persons available at increased cost..2+ persons!
Stayed 1 night in Feb 2022
Response from Erene Zietsman on 7 Mar 2022
Dear JB, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to return to the Knysna Quays hotel . Great room ,lovely view and nice breakfast . The swimming pool is a real plus . Another enjoyable stay .
Stayed 3 nights in Feb 2022
Response from Erene Zietsman on 7 Mar 2022
Dear Heather, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

SONIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at protea knysna quays
Absolutely amazing. Loved the comfy king size bed. Absolutely spotlessly clean
Stayed 3 nights in Feb 2022
Response from Erene Zietsman on 21 Feb 2022
Dear Sonia, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Good

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice hotel well situated at the Waterfront. Plenty of restaurants and activities near by. Breakfast was nice and included. Staff were very nice and helpful. Parking was on site and costs 30 Rand/night. Next door parking is free but no security.
Stayed 1 night in Feb 2022
Response from Erene Zietsman on 21 Feb 2022
Dear Marisa, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

roberto

Stayed 2 nights in Feb 2022

10/10 Excellent

Laurianne

Stayed 3 nights in Jan 2022
Response from Erene Zietsman on 21 Feb 2022
Dear Laurianne, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Mohammed

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Erene Zietsman on 21 Feb 2022
Dear Mohammed, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Staff were courteous however not professional or lacking management - many small errors kept on happening which made the overall stay not so nice. Examples are: breakfast was chaotic, waiting 30 minutes for coffee, getting the wrong coffee only for waitress to try to convince to take as new coffees would take time..; WiFi not working; room was not filled with soap, tea etc; many more scenarios like that. Definitely not a Marriott as stated in the name.
Stayed 4 nights in Dec 2021
Response from Erene Zietsman on 21 Feb 2022
Dear Anoymous, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Erene Zietsman on 21 Feb 2022
Dear Ian, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Good

Peter R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very good. The bar was lacking some items for the ladies (Amarula, Gonger beer). otherwise no complaints.
Stayed 5 nights in Dec 2021
Response from Erene Zietsman on 21 Feb 2022
Dear Peter R, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Good

Bennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Paul Fielder on 28 Dec 2021
Dear Bennie, Thank you so much for reviewing the Protea Hotel by Marriott Knysna Quays We sincerely appreciate your feedback and please be assure that I will share your feedback with the rest of my team. We hope to welcome you back again to the hotel in the near future. We wish you and your family a safe and happy Festive Season. Sincerely Paul Fielder General Manager

8/10 Good

LORRAINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Paul Fielder on 28 Dec 2021
Dear Lorraine, Thank you so much for reviewing the Protea Hotel by Marriott Knysna Quays We sincerely appreciate your feedback and please be assure that I will share your feedback with the rest of my team. We hope to welcome you back again to the hotel in the near future. We wish you and your family a safe and happy Festive Season. Sincerely Paul Fielder General Manager

8/10 Good

Pranesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Knysna
Lovely stay. Good value for money. Excellent breakfast. Excellent location. Clean rooms. Good size bathroom. Comfortable bed.
Stayed 2 nights in Dec 2021
Response from Paul Fielder on 28 Dec 2021
Dear Pranesh, Thank you so much for reviewing the Protea Hotel by Marriott Knysna Quays We sincerely appreciate your feedback and please be assure that I will share your feedback with the rest of my team. We hope to welcome you back again to the hotel in the near future. We wish you and your family a safe and happy Festive Season. Sincerely Paul Fielder General Manager

8/10 Good

Andisiwe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Paul Fielder on 17 Dec 2021
Hi Andisiwe Thank you for rating your stay with us. We look forward to hosting you again in future! Kind Regards Paul Fielder General Manager

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service, great staff.
The staff was exceptional. I was also amazed at a fantastic continental breakfast. I will stay here again.
Stayed 7 nights in Nov 2021
Response from Erene on 30 Nov 2021
Thank you for the review, we hope to host you again soon

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel which is right next to the Waterfront so you are a short walk from the great restauranrs. Hotel was quiet, clean and had a lovely pool. good choice for breakfast: fruit, cold meats, cereal and hot options.
Stayed 2 nights in Nov 2021
Response from Paul Fielder, General Manger on 8 Nov 2021
Dear Christian, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect location
Excellent front desk staff, spacious room, firm bed, refurbished bathroom, and a hearty breakfast!
Stayed 3 nights in Sep 2021
Response from Reservations Manager on 16 Nov 2021
Thank you very much for the review. We hope to see you again soon

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect! Surrounded by shops, restaurants and the Marina. Would have enjoyed a extra day in Knysna.
Stayed 1 night in Aug 2021

6/10 Okay

Russell, Norwich

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel was fine. Bed was perhaps a bit too firm, even though we like a firm bed! The disappointment was the wifi, which was very poor. It either would not connect, or connected and then disconnected again very quickly. Or claimed the password was incorrect. Hotel did send somebody to reset the router, but that did not help.
Stayed 3 nights in Aug 2021

6/10 Okay

Steve

Liked: Staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knysna stay
Great hotel centrally located to all key amenities in Knysna
Stayed 1 night in Jun 2021
Response from Erené Zietsman on 29 Jun 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Laurianne

Stayed 2 nights in Jun 2021
Response from Erené Zietsman on 29 Jun 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at Knysna Quays
was amazing- great room friendly staff and yummie breakfast
Stayed 6 nights in Dec 2020
Response from Erene Zietsman on 18 Jan 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location and helpful staff
Stayed 4 nights in Dec 2020
Response from Erene Zietsman on 18 Jan 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Would have given a higher rating if dinner could be may in house. Great breakfast though.
Stayed 4 nights in Dec 2020
Response from Erené on 29 Dec 2020
Thank you very much for your review. We value your feedback. We hope to see you again.

8/10 Good

Kobus

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020
Response from Reservations & Revenue Coordinator on 19 Nov 2020
Thank you very much for the review, we cannot wait to welcome you back with us soon.

8/10 Good

Keisuke

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2020
Response from Paul Fielder on 10 Apr 2020
Hi Keisuke, Thank you for your rating after your recent stay at the Protea Hotel by Marriott Knysna Quays. We hope to welcome another opportunity to elevate your experience with us. Regards Paul Fielder General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Nice location, close to shopping and choice of restaurants
Stayed 2 nights in Feb 2020
Response from General Manager - Paul Fielder on 20 Feb 2020
Dear Anonymous Thank you for your review. We hope to welcome you back again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from GM on 8 Feb 2020
Dear Anonymous, Thank you reviewing the Protea Hotel by Marriott Knysna Quays on Expedia. We trust you enjoyed your visit to our hotel and Knysna. Sincerely Paul Fielder General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great. Comfortable, good quality rooms. Friendly staff. Great breakfast. Pool.
Stayed 2 nights in Jan 2020
Response from Paul Fielder, General Manager on 4 Feb 2020
Dear Anonymous, Thank you for your valuable feedback. We are very pleased to hear that you have enjoyed your time with us. We have shared your feedback with the rest of the TEAM. It was our pleasure to host you! Kind Regards Paul Fielder General Manager