Ratings based on 212 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from New York

Intruder Alert!

Posted 04-Sep-2014
Pros: Decor, Location.
Cons: Staff, dispute resolution, security.
Location: Close to Long Island Expressway, fantastic movie theatre near by
I stayed at the Viana Hotel and Spa for one night with my girlfriend. The hotel was relatively clean and we were impressed by some of the decor. The room service we ordered was fair, and it came within the timeframe we were given. The real issue didn't occur until after midnight when we were fast asleep. We woke up to an intruder entering our room. We both yelled for him to get out and he exited quickly and quietly. We were both shaken up, and my girlfriend refused to spend the rest of the night there. We checked out at the front desk at about 12:15a. The staff heard our story and offered minimal apologies. The gentleman at the front desk suggested it may have been an accident, perhaps someone had to much to drink. They assured us that they hadn't given out any room keys, but that was all they would say. We left with my girlfriend in tears and we slept in my car for the rest of the night. The following morning I called the Viana and spoke to the manager, Typhoon, who was of absolutely no help. He essentially said I was lying and he couldn't do anything at all to help me. I was very disappointed. I would never stay there again.
4 out of 5
for Everyone
by A verified traveller from Massachusetts

Nice stopover.

Posted 02-Sep-2014
Pros: The room was very large for a twin double, and well appointed.
Cons: The air conditioning was noisy. Needed more cream and sugar for the Keurig machine. A few more Keurig pods would have been nice.
Location: Attended a Mets game and the US Open, about 20 miles away. All highway.
This was a nice hotel, conveniently located near several major highways. Had read in previous reviews that the rooms were small, but not the one that we stayed in. For a twin double it was very spacious. Also read in previous reviews that the staff was less-than-friendly. If that was ever true, it is no more. The staff could not have been friendlier. They went out-of-their-way to be friendly.
5 out of 5
for Everyone
by A verified traveller from New York, NY

Excellent Hotel!

Posted 25-Aug-2014
Pros: What I liked about this hotel is the service I received from the staff and the cleanliness of the room/hotel.
Cons: can't think of one.
Location: westbury music hall,
Every aspect of my stay at the Viana was fantastic. As soon as I walked into the lobby, I was greeted with a big smile. Check-in was quick. The food at the Marco Polo restaurant was delicious, service is really good. I loved that the room was modern, clean, and had a mini fridge.
5 out of 5
for Everyone
by A verified traveller from Charlotte, Znc

Nice boutique hotel on island.

Posted 07-Jul-2014
Cons: Better food options for late night. A hard copy menu would be helpful too.
Location: Good location if you're in Nassau or Suffolk counties.
Really nice treatment from very friendly staff. I like smaller boutique hotels and I truly thought this hotel was perfect. I would stay again. They have parking too not to mention a mini spa with steam, sauna and a pool. It's just nice to know its there in case....
4 out of 5
for Everyone
by A verified traveller from Columbia, MD.

Hidden gem!

Posted 07-Jul-2014
Pros: Location, rates and service.
Cons: Not much in the immediate area. No great restaurants or places of interest. You have to drive fifteen to twenty minutes to find anything interesting
Location: See above.
If you're looking for an upscale hotel in Nassau County, your options are limited. What a wonderful surprise to find the Viana Hotel. Great location to parkways. Reasonable rates and excellent service.
2 out of 5
by Sal from Richmond, VA

Not Family Friendly

Posted 21-Jun-2014
Pros: It was very clean. Cleaning staff does an excellent job.
Cons: Include breakfast for guests, reposition parking, change door locks, more manager involvement.
Location: In addition to Long Island beaches, etc., it's within train distance to New York City.
Arrival: Although I arrived with Expedia confirmation in hand, the clerk informed me that my reservation was for next month. We were turned away. A call to Expedia confirmed our reservation and the Viana corrected their error. Upon our return to the hotel, there was no apology or explanation, just sign here, take the key and you're all set. Not even directions to the elevator. Room: They really should have saved money and purchased real recliners from the nearby BJ's wholesale because their custom recliner was uncomfortable, difficult to remain reclined, and painful to sleep in since there were three of us and no larger rooms available. Door latches sound like a door closing at Alcatraz and will wake you all night long. They gave us a room within a wedding block so we had noise all weekend long. Amenities: The pool is nothing more than a single person current swim trainer. The weight room is decent with dumbbells, elliptical and treadmill. You might think that paying $1600.00 for a small room would include continental breakfast, however, breakfast is $14.00 per person. Other: Although the front desk stated they'd help us switch rooms they never responded. No material explaining hotel services in the room. Hotel channel may have info, however, our arrival was during a power failure. It took the cable channels about 24 hours to reset. We didn't even know there was a hotel channel until a day later. Window views are boarded up bldgs and small businesses.
4 out of 5
for Couples
by NY Traveler from Boston


Posted 13-Jun-2014 on Hotels.com
Rooms were very nice. Beds were soft, almost too soft so I tossed and turned. Some staff members were very helpful and others not too informed. I advised that we were away celebrating our anniversary and looking for a great place for dinner to celebrate it. They printed a list of routine chain restaurants for us to consider. There is "no paper" at this hotel, so no way of knowing the spa treatments or menu at Marco Polos. I think both might have been available on the TV menu. No tub, but the shower was very nice. The air conditioning didn't work in our room - #106, but the weather was not too hot so we just opened a window. I would stay there again, but would search for a better option first.
4 out of 5
for Business Travellers
by A verified traveller

Good Hotel

Posted 25-May-2014 on Hotels.com
Not your Las Vegas style hotel and spa, but clean with great service. Facilities are limited and rooms are a little small but my stay was enjoyable. It's much better then the surrounding hotels. I will be staying there again.
5 out of 5
by Viana Hotel and Spa from Westbury,Long Island

Convenient to numerous good restaurants.

Posted 25-May-2014 on Hotels.com
Room and service was excellent. Reasonably priced for that area.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 23-May-2014 on Hotels.com