Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Binghamton, New York

Everything to love!

Posted 15-Nov-2014
Pros: The restaurant staff went beyond the call of duty.
Location: It was a business trip, not much time to visit many places.
I reserved the room for my wife and daughters. It was their first visit there, and they continuously raved about the accommodations, location, and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Queens, N.Y.

Beautiful Hotel Friendly Staff

Posted 02-Nov-2014
Pros: The location, cleanliness and d├ęcor.
Cons: Ice dispensers on each floor. Ice machines are only located on the 2nd floor and the Penthouse floor (4th Floor).
Location: It is in Westbury Long Island, close enough to the malls and places to eat but away from the noise bustle.
The hotel is beautiful and clean and the staff was very warm and friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom West LA

Posted 31-Oct-2014
Great staff, clean comfortable room, restaurant exceeded expectations.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Great Place

Posted 30-Oct-2014
Pros: Great location for my trip.
Location: Good sushi 1 block away at Kobe
Very nice hotel. Room was clean, bed was comfortable, rate was reasonable.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Queens,NY

Hotel spa experience

Posted 25-Oct-2014
Spa was clean. Staff very professional. I went during spa week and the prices were very reasonable. Overall was a very relaxing getaway. Hotel accommodations were clean, pretty decor and service was excellent
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Albany, NY

our favorite hotel on Long Island!

Posted 06-Oct-2014
Pros: Convenience, price, comfort
Convenient to Long Island and Manhattan at a great price
4 out of 5
by A verified traveller

Posted 16-Sep-2014
I thought there would be a little more cleanliness to the spa facilities.
1 out of 5
by A verified travellerfrom New York

Intruder Alert!

Posted 04-Sep-2014
Pros: Decor, Location.
Cons: Staff, dispute resolution, security.
Location: Close to Long Island Expressway, fantastic movie theatre near by
I stayed at the Viana Hotel and Spa for one night with my girlfriend. The hotel was relatively clean and we were impressed by some of the decor. The room service we ordered was fair, and it came within the timeframe we were given. The real issue didn't occur until after midnight when we were fast asleep. We woke up to an intruder entering our room. We both yelled for him to get out and he exited quickly and quietly. We were both shaken up, and my girlfriend refused to spend the rest of the night there. We checked out at the front desk at about 12:15a. The staff heard our story and offered minimal apologies. The gentleman at the front desk suggested it may have been an accident, perhaps someone had to much to drink. They assured us that they hadn't given out any room keys, but that was all they would say. We left with my girlfriend in tears and we slept in my car for the rest of the night. The following morning I called the Viana and spoke to the manager, Typhoon, who was of absolutely no help. He essentially said I was lying and he couldn't do anything at all to help me. I was very disappointed. I would never stay there again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Massachusetts

Nice stopover.

Posted 02-Sep-2014
Pros: The room was very large for a twin double, and well appointed.
Cons: The air conditioning was noisy. Needed more cream and sugar for the Keurig machine. A few more Keurig pods would have been nice.
Location: Attended a Mets game and the US Open, about 20 miles away. All highway.
This was a nice hotel, conveniently located near several major highways. Had read in previous reviews that the rooms were small, but not the one that we stayed in. For a twin double it was very spacious. Also read in previous reviews that the staff was less-than-friendly. If that was ever true, it is no more. The staff could not have been friendlier. They went out-of-their-way to be friendly.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Excellent Hotel!

Posted 25-Aug-2014
Pros: What I liked about this hotel is the service I received from the staff and the cleanliness of the room/hotel.
Cons: can't think of one.
Location: westbury music hall,
Every aspect of my stay at the Viana was fantastic. As soon as I walked into the lobby, I was greeted with a big smile. Check-in was quick. The food at the Marco Polo restaurant was delicious, service is really good. I loved that the room was modern, clean, and had a mini fridge.