Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Charlotte, Znc

Nice boutique hotel on island.

Posted 07-Jul-2014
Cons: Better food options for late night. A hard copy menu would be helpful too.
Location: Good location if you're in Nassau or Suffolk counties.
Really nice treatment from very friendly staff. I like smaller boutique hotels and I truly thought this hotel was perfect. I would stay again. They have parking too not to mention a mini spa with steam, sauna and a pool. It's just nice to know its there in case....
4 out of 5
Recommended
for Everyone
by A verified traveller from Columbia, MD.

Hidden gem!

Posted 07-Jul-2014
Pros: Location, rates and service.
Cons: Not much in the immediate area. No great restaurants or places of interest. You have to drive fifteen to twenty minutes to find anything interesting
Location: See above.
If you're looking for an upscale hotel in Nassau County, your options are limited. What a wonderful surprise to find the Viana Hotel. Great location to parkways. Reasonable rates and excellent service.
2 out of 5
by Sal from Richmond, VA

Not Family Friendly

Posted 21-Jun-2014
Pros: It was very clean. Cleaning staff does an excellent job.
Cons: Include breakfast for guests, reposition parking, change door locks, more manager involvement.
Location: In addition to Long Island beaches, etc., it's within train distance to New York City.
Arrival: Although I arrived with Expedia confirmation in hand, the clerk informed me that my reservation was for next month. We were turned away. A call to Expedia confirmed our reservation and the Viana corrected their error. Upon our return to the hotel, there was no apology or explanation, just sign here, take the key and you're all set. Not even directions to the elevator. Room: They really should have saved money and purchased real recliners from the nearby BJ's wholesale because their custom recliner was uncomfortable, difficult to remain reclined, and painful to sleep in since there were three of us and no larger rooms available. Door latches sound like a door closing at Alcatraz and will wake you all night long. They gave us a room within a wedding block so we had noise all weekend long. Amenities: The pool is nothing more than a single person current swim trainer. The weight room is decent with dumbbells, elliptical and treadmill. You might think that paying $1600.00 for a small room would include continental breakfast, however, breakfast is $14.00 per person. Other: Although the front desk stated they'd help us switch rooms they never responded. No material explaining hotel services in the room. Hotel channel may have info, however, our arrival was during a power failure. It took the cable channels about 24 hours to reset. We didn't even know there was a hotel channel until a day later. Window views are boarded up bldgs and small businesses.
5 out of 5
Recommended
for Everyone
by pierre from Norfolk, VA

Convenient, nice and comfortable

Posted 14-May-2014
Pros: Cleanliness and comfort of the room
Cons: Offer room service
Location: Plenty of restaurants and shopping a short drive.
The hotel was very nice. We stayed 2 nights and the cleanliness of the rooms were beyond expectations. The hotel offered a fill buffet breakfast for small fee. The wide variety of foods available was well worth it. Free Internet and plenty of parking. An awesome choice.
5 out of 5
Recommended
for Everyone
by Janay from Southfield, Michigan

Viana Hotel

Posted 09-May-2014
Pros: It is a "Green" Hotel and is very well appointed.
Location: It is close to the movies, the mall and restaurants.
The hotel is beautiful and is very close to the movies, the mall and my favorite restaurants. It is an upscale hotel and I reserved it for a very reasonable price. I would stay again. And you should join their Stash Rewards Program.
5 out of 5
Recommended
for Everyone
by KarenTazangel from Brooklyn, NY

Great expectations came through

Posted 19-Apr-2014
Pros: Entire staff, spa, food, location.
Cons: Firmer pillows. More modern gym room.
Location: Close to eateries and shopping.
My experience was wonderful...entire staff courteous and helpful. My 3 day Spa-cation stay-cation was excellent. The masseuse was gentle yet firm. Each day my treatments exceeded my expectations. The food was good. The accommodations were fine. My only room drawback was the pillows aren't firm. Took 2 pillows and lots of beating to give me the firmness I needed. The full size bed was also a bit disappointing as I'm used to a king size bed. Everyone was friendly and warm. My solo get away wasn't at all lonely.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Very good hotel

Posted 15-Apr-2014
Pros: The best elements are the service and the room. Consistently friendly, helpful and competent staff -- from driver to concierge. Incredible bed.
Cons: The only things I might suggest are a more consistent transportation schedule and a sense of surrounding sights. Minor things, really.
I stayed for a nearby conference. Nice place all around. Much better than chain options. Quality throughout. Enjoyable and reasonably priced breakfast buffet that is beyond what you'd ever expect at a chain.
5 out of 5
Recommended
for Everyone
by James

Good hotel

Posted 27-Mar-2014
Great. Friendly staff, clean room, nice facilities. Unable to use HDMI on TV though which was annoying since I wanted to watch something on laptop.
5 out of 5
Recommended
for Business Travellers
by Jim M. from Pennsylvania

Great Hotel

Posted 27-Jan-2014 on Hotels.com
Love,love, love it!!!! :) clean, great food and very accommodating . Thank you!!!!
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 19-Jan-2014 on Hotels.com