Ratings based on 267 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Its OK...but we will NOT return to this hotel.

Posted 21-Jan-2015
Pros: The shower was nice.
Cons: I think customer service to all customers need to be improved.
Location: The location was actually great for us because it was quiet and we just wanted to get a way for the night.
This was my second stay at this particular hotel and I must say the first stay was ok and the staff was subpar. I was not invited to take a seat during the check-in process and was sent to room 113. The room furniture was marked up and abused and I did wonder if we received the "Expedia" room or shall I say the room given to minorities. That was our first stay there in December 2014. So we said maybe it was just our imagination and we went for a second time because it is a "4 star" hotel. We again wasn't asked to sit down during the check-in process and was given the same room 113. Just so I didn't assume I asked the lady at the desk if the rooms were chosen randomly or manually and she said manually. So most likely we would not return to this hotel. It was not all the way terrible but for the money it wasn't quite for us.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jan-2015
Staff was very friendly and eager to accommodate . Great experience. Will go back.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom A

Excellent service and stay

Posted 31-Dec-2014
Check in was fast and friendly. We were given directions to the train. Sincere and genuine service. We travel frequently and the Viana was top notch. Bartender, staff were incredible
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Dec-2014
Wonderful hotel. We very surprised at how nice it was - larger than expected room, beautiful bathroom, nice touches. The fact that it is an environmentally conscience hotel is an added bonus. Staff was amazing. Very convenient to the highway too.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom lonng island

Great. Near by

Posted 30-Dec-2014
The place was great. All the things were perfectly organized. Towels, robe, soap, etc was were it needed. They only thing I would say That made us uncomfortable was the noise some people made in the middle of the night while we were asleep. I was awake for hours after and couldn't catch some sleep.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston

Close to concert hall

Posted 23-Dec-2014
Wonderful staff and beautiful rooms and atmosphere
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Salem ma

Great hotel. ..just overnight bit worth it

Posted 22-Dec-2014
Everything about this hotel was great the only reason I gave 4 starts on comfort was the fact there was no bath tub just a slower, wife likes baths. Other than that I would stay again.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, MA

Convenient to NYCB Theatre.

Posted 18-Dec-2014
Pros: Room was clean. Staff was friendly.
Cons: The room was too bright for sleeping.
Location: Near NYCB Theatre at Westbury.
Overall this is a nice hotel with clean rooms and a friendly staff. However several things annoyed me. The restaurant has a practice of automatically tacking on a 20% gratuity to the bill without either posting or verbally stating this; I assume a large fraction of guests never notice and double-tip. For those who wanted them, there were no printed maps or hotel information of any kind available. I couldn't figure out how to set the complicated alarm clock. And all of the glowing lights in the room, including blue LEDs on the light switches, make it difficult to get a good nights' sleep.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Mass

A night out on the town

Posted 18-Dec-2014
Pros: The Staff was Great
Location: The Westbury Theatre also Movie Theatre
Great location for all activities in the area !!!!! We will be back to your hotel in march of 2015 !! All types of different restaurants in this area also
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay

Posted 14-Dec-2014
I had a late check-in, which went very smoothly. The bed and pillows were soft and the wake-up call was great. I wasn't able to make it to the phone and the front man knocked on the door to make sure I was up. Breakfast in-room was fast and fresh.