Ratings based on 373 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to NYIT very convenient

Posted 24-Jul-2015
I was very happy with the hotel and its staff as soon as I entered the bldg
3 out of 5
by A verified traveller from outside Edinburgh Uk

Promising start

Posted 23-Jul-2015
Pros: Food when Chef Devon was working. Unbelievable
Cons: Relationship with customer. The amount of times I saw or experienced someone talking to reception only for them to answer another call
Location: Middle of nowhere really unless you have a car. If you do there is plenty to see nearby. Beaches. Malls etc
After a promising start at check in - all staff involved from the maintenance guy who got us some water to cool down on a very hot day to the receptionist who got us into our room with professionalism and speed. The Hotel flow or ambience didn't really happen for us,it's strange to be in a Hotel where you are left to get on and find your way around the facility thereafter. There was a strange smell in the corridor which may have been down to carpet cleaning but it lingered for the duration. The room we were given had two doubles. We are not tall and the beds were just about too short. No idea how some people would manage! One bed was uncomfortable and it turned out that the bed had a wooden support broken underneath. (Room126) please beware there is nothing to do here if you don't have a car or are prepared to taxi. The hotel was full and some rooms were noisy as you walked pass them. Lucky for us we had a room that was reasonably positioned howeverwith a disappointing view of the industrial units at the back. Overall we didn't feel that it deserved the high rating.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great, problem with check in was resolved by staf.

Posted 14-Jul-2015
Pros: Food in bar was great
Cons: Air conditioning not perfect
Location: N/A
Great room friendly service, my name was wrong on the reservation the staff correctly handled it.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful service

Posted 10-Jul-2015
A concierge named Louis... Made us feel so at home and do welcomed. Went above and beyond to bring us some bottled water, extra towels , and coffee. Bartender named Michelle.... Again, excellent service!! Remembered our orders from the night before and our names!!!
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Rhode Island

Relaxing environment in good location

Posted 09-Jul-2015
Cons: coffee in the lobby
Location: convenient to expressway and parkway.
Good location and a staff that truly believes in making the customer satisfied. Let me clear up some confusion on their pool. It is not a tradition swimming pool. It is a an endless pool which has a current generator so you can swim into the current while remaining in place. 4 feet 6 inches deep. If you expect to take the kids to the pool you know what to expect. Sleep well...
3 out of 5
by A verified traveller

Restaurant Staff Inattentive

Posted 09-Jul-2015
Pros: bell hop was awesome and front desk staff were great.
I had to ask for a menu, place setting and two refills on my drinks. Bar wasn't cleaned off when I sat down. The staff talked amongst themselves a lot. Sad because the food was good. Just not good service.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario, Canada

Great hotel

Posted 03-Jul-2015
Pros: Free WIFI throughout the hotel was a big plus for the kids.
Location: Easy drive to Jones Beach and a short walk to Macys (almost across the street) made it the perfect location for our family.
Extremely clean, comfortable, and quiet. Exactly what we were looking for after a few days in NYC. Staff were all friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from west babylon

Posted 22-Jun-2015
I stay at the Viana hotel and spa the night before my daughters wedding with my daughters to relax and get away from all the stress fafter a year of planning her wedding its was great everybody was so nice the room was spotless I'm so glad I made the choice to stay there 👍👍👍👍👍
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jun-2015
Pros: This hotelis very comfortable. Everyone was so nice and made sure I had everything I needed.
Cons: The air conditioner could be quieter.
Location: There is a movie theatre two driveways down. Many places to eat are a block away. Easy access to freeways.
This hotel is in a great location to many things, shopping,movie theatre, freeways.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Beautiful and well-designed hotel

Posted 04-Jun-2015
Pros: see above
Cons: nothing
Location: NA
stayed for one night. The hotel is spotless, staff is wonderful and accommodating, rooms are extremely well designed, bed extremely comfortable. The elevator and halls smell fragrant- no musty or smokey smell. room has everything you could possibly need- microwave, safe, fridge, swivel flatscreen, 2-person desk. I particularly appreciated the overhead light, which you never see in hotels, and really brightens the room well. comfortable robes are supplied as well. The toiletries are high quality. My wife and I really enjoyed our stay.