Ratings based on 299 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Mar-2015
We only stayed one night so there's not much to say. They had what we needed. No complaints.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom summer

My experience

Posted 14-Mar-2015
The hotel was OK, I've seen better. It had alitte-bit of everything.. Everything was small but it was there.
2 out of 5
by A verified traveller

Nice enough, but no spa hotel

Posted 07-Mar-2015
Pros: Location, the room, linens and desk area.
Cons: Service, maintenance, professional hospitality training.
Location: If you want to do something on Long Island, it is centrally located, near the highways, and some nice mid-island attractions.
The service at the front desk was sometimes pleasant high school kids, sometimes surly disgruntled employees. The food in the hotel was excellent one night, different chef the next night, with some overlapping dishes, the food was bad, cold and gloppy. The staff was intent on gossiping and flirting among themselves, as opposed to serving, but when reminded of what they were supposed to be doing, tried to be nice. The endless pool was broken, the steam room was out of service, the hot tub/whirlpool was out of service one day out of 4, and some of the exercise equipment was broken. The tub in my room dripped. On the day of a snowstorm someone cleaned off my car for me, which was nice, but they broke off the driver side windshield washer, which was not nice. My impression is: This is what happens when some Long Island friends invest a lot of money, start a "spa" hotel, then leave it in the hands of non-hospitality professionals to run it.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom g

One that really is nice as it's rating

Posted 19-Feb-2015
Nice hotel the hotel is very cozy. Bianca spa was a quick but great choice lived up to its rating !!!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Exceeded my expectations!!

Posted 18-Feb-2015
Our home is under construction so we decided to stay at a local hotel during the beginning stages of the work. From the moment we walked in we were greeted by Kristi and someone even pulled a chair for me to sit with my son. The indoor pool was perfect and never croweded. During dinner the staff was amazing. The bar was the best part- loved both of the bartenders that took care of me. Will was amazing! One of the managers really took care of us. Long story short- they take care of their guests and they provide legendary customer service.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Feb-2015
Great place to relax Clean and comfortable. Can't wait to go again with my husband for the weekend.nice gateway
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel if your going to be snowed in on LI

Posted 08-Feb-2015
Hotel, restaurant and staff were great. Expedia should include breakfast in the stay or else its actually cheaper to book a room through the hotel were its included.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Boulder, CO

Very nice property with a great service team

Posted 08-Feb-2015
Pros: see above ... the staff's ability to help in a time of need.
Cons: Housekeeper didn't replace the empty shower gels. Didn't abide by my wishes to reuse the towels and sheets. Makes the green program worthless.
Throughout my visit, I was treated truly as a guest. I was especially grateful for the problem-solving and logistical support Mike Jones provided. He was stellar. My car wouldn't start, the wintry conditions were nasty, and I had to get to my destination. Which I did, after Mike took me to the Auto Zone to replace my battery. Being a stranger to the area, I would not have found them on my own. Mike was always offering his support, always checking in when he saw me in the lobby, and became a real friend. The other staff, including Peter and Dejon (sp?) and Ursula, did their wonderful part as well. Congratulations to the management on having such a great team. Overall, it was a very good stay and if I need to return to the area, I'll happily stay at the Viana.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NY, NY

Nice hotel within close proximity to coliseum

Posted 02-Feb-2015
Good experience. The hotel staff is friendly. The room was very clean. However in the morning the hotel cleaning staff can be relatively loud. They woke me up periodically during the morning with their loud talking. Other than that I had a good experience! I would definitely come back again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice place

Posted 02-Feb-2015
Pros: decor
Cons: Well I know a thing or two about being green: in Europe the key card access acts as a light switch as well-if you really want to save power than a key
Excellent location although, the queen beds are very short. I am a male of what I believe is average height of 6'1" and my feet were hanging off of the bed. Need to get a king the next time, but this was last minute so I cant blame anyone for my timing issues- everyone was nice and the spa looked really nice, wish I had a bathing suit with me