Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
95% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

One night stay in convenient hotel

Posted 08-Apr-2014
Pleasant and friendly staff in bar and on reception. Comfortable clean spacious bedroom. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel very good gym too

Posted 31-Jan-2014
room a bit small but the hotel is great, clean and friendly staff.
4 out of 5
Recommended
for Everyone
by Jackie

Posted 27-Jan-2014
Pros: Friendly staff, good facilities
Good facilities including pool, steam room and sauna. Comfortable room, very pleasant , helpful staff
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2014
Pros: Plenty of parking, reasonable price
Cons: Leisure facilities are somewhat dated, though perfectly functional
4 out of 5
Recommended
for Everyone
by Kath from Colne

Close to airport

Posted 19-Jan-2014
Pros: the location for the airport is good
Cons: the plumbing could be improved.
Stayed at this hotel for 1 night before taking a flight from Leeds Bradford Airport. The only thing we could fault about this hotel was the plumbing which seemed to be quite noisy through the night. If I am correct, I seem to remember reading a review about the same problem. It wouldn't stop us from staying at this hotel again but hope the hotel sorts out this problem.
4 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 19-Jan-2014
1 out of 5
Recommended
for Spa
by chris from Berkshire

spa in need of refurbishment

Posted 14-Jan-2014 on Hotels.com
Stayed one night at the mercure and cancelled the second night. Disappointed with the spa as wasn't clean and whirlpool bath (called jacuzzi by hotel) was very cold. Location not great for Leeds city centre. Furnishings in bedroom, dated.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful stay

Posted 09-Jan-2014
Warm friendly staff. Excellent experience
4 out of 5
Recommended
for Everyone
by Sassie from Ipswich

Good value, wonderful, friendly staff.

Posted 06-Jan-2014
We stayed for one night, two rooms for a family gathering and had dinner in the hotel. It was a pleasant surprise to have a balcony.The rooms were a bit tired and the bed too soft, however this didn't really matter. Any minor negatives were far outweighed by the excellent customer service. Every member of staff was friendly and helpful. The food was very good overall (the starters were disappointing), the sea bass was very tasty. The breakfast was really nice and good value. The swimming pool is great, however I had to go around via the car park as there were two flights of stairs to get to the spa (I have disability). The spa staff were very friendly.
3 out of 5
Recommended
by John from Chelmsford

Must Do better

Posted 06-Jan-2014 on Hotels.com
Room had no heating, told staff the following morning at 8.30 but when we returned at 4.00 still not fixed. We were then given a different room which was warm for our 2nd night. Breakfast was plentiful on the first morning but on the 2nd morning there was a lack of various items probably due to the fact it was new years day and very busy. On both mornings the food was only luke warm or almost cold.