Room, 2 Single Beds, Accessible | Desk, soundproofing, iron/ironing board, free cots/infant beds

Reviews of Holiday Inn Express Leeds City Centre, an IHG Hotel

3 out of 5
Holiday Inn Express Leeds City Centre, an IHG Hotel
Cavendish Street / Kirkstall Road, Leeds, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 491 out of 1000 reviews" "
Rating 8 - Good. 393 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bedroom was not clean enough stains on The carpet and curtains room was poor quality
Stayed 3 nights in Apr 2024

10/10 Excellent

Debanonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer Service 👌
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on 15 Apr 2024
Thanks for the review!Ilaria

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 6 nights in Jan 2024
Response from Hotel Operations Manager on 15 Apr 2024
Thanks for the review.All the best,Ilaria

10/10 Excellent

Pawel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot. Restaurant nearby also brewery. Very friendly personel. 12£ charge for parking is a bit of surprise on another side breakfast is for free. I would recomend.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thanks for the review and feedback, Pawel.We're pleased to hear that you enjoyed your stay!Our team does their best to ensure you have an amazing stay.All the very best,Ilaria

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They tried to charge me again at check in and I had already paid, parking is expensive, the bed was noisy, people walking past rooms noisy so inconsiderate banging doors, shouting
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thanks for the review, Michael.It's unfortunate to read that you didn't have a pleasant stay.Please know that our team are available 24/7 at reception for any issue you may encounter.All the very best,Ilaria

4/10 Poor

andrea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 27 Mar 2024
Thanks for the review.All the best,Ilaria

6/10 Okay

George

Travelled with group
Liked: Staff & service
Rooms where dated, shower old fashioned type. Was a good 15 minute walk to the nightlife hotel said was in city center. Parking should be included in stay period for free. Surrounded by student accomadation and building works.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 19 Mar 2024
Thanks for the review and feedback, George.We appreciate you taking the time to do so.Hopefully, we'll be able to welcome you back with us again soon.All the very best,Ilaria

8/10 Good

kelvin, Gloucester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A national hotel chain near the heart of the city, yes you have to pay for parking, but they do give you breakfast
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on 19 Mar 2024
Thank you for the lovely review!All the very best,Ilaria - Hotel Operations Manager

8/10 Good

Mairi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were a food size and clean.
Stayed 1 night in Mar 2024
Response from HOM on 4 Mar 2024
Mairi, thanks for the amazing rating. We're glad you enjoyed our rooms. We hope to see you again and All the best, Ilaria - Hotel Operations Manager.

10/10 Excellent

Sidrah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from HOM on 4 Mar 2024
Wow, 5-stars! Thanks so much, Sidrah. We hope to see you again and All the best, Ilaria - Hotel Operations Manager.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
perfectly OK for the rate but not the nicest of areas.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 1 Mar 2024
Thank you for recommending us in your review!All the best, Sophie -

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, tea and coffee provision, Nice bathroom
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks for the 5/5 rating, Sonia.We hope your next stay is just around the corner.All the best, Ilaria -

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly
Stayed 1 night in Feb 2024
Response from - Hotel Operations Manager on 20 Feb 2024
Thank you for letting us know about your amazing experience. All the best, Ilaria

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jakk on 8 Feb 2024
Thank you for staying with us. We're glad you enjoyed your stay and took the time to let us know.

10/10 Excellent

Thomas Berhe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 30 Jan 2024
Wow, 5/5! Thanks a bunch, Thomas.Take care, Ilaria -

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good place for a short stay
Easy to park right outside hotel although only 2 spaces left at 6.30pm arrival. Easy check-in and out. Comfy bed. Good size room. Quiet. Shower water pressure was weak and we were only on 2nd floor (out of 6 or 7 floors). Breakfast was good with plenty of options although coffee from machine was weak. It was busy for a Saturday morning. We got caught in roadworks westbound on the A58 in the city centre only a mile from the hotel and it took an hour to do that last mile.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 22 Jan 2024
Thank you for your review and feedback, Christopher!We're so pleased to read that you had a nice time whilst staying with us and we hope to be able to welcome you back again soon!All the best,Ilaria

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 8 Jan 2024
Wow, 5-stars! Thanks so much, Alexis. We hope to welcome you back and All the best, Ilaria - Hotel Operations Manager.

10/10 Excellent

Kian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and smiley
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 5/5 rating, Kian. We hope to see you again and All the best, Ilaria - Hotel Operations Manager.

8/10 Good

glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
glenn, thanks for the amazing rating. We hope to see you again and All the best, Ilaria - Hotel Operations Manager.

10/10 Excellent

Foday

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the 10/10 rating, Foday.All the best, Ilaria -

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money hotel
Great value for money hotel, really enjoyed the stay, the staff were really friendly and helpful and the room was large and comfortable, all for a reasonable price with breakfast included
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Mark, thanks for the recommendation.All the best, Ilaria -

8/10 Good

Gerard

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Gerard, your lovely feedback is welcomed!All the best, Ilaria -

6/10 Okay

Chris

Disliked: Amenities, property conditions & facilities
N/A
Stayed 1 night in Dec 2023
Response from Ilaria - Hotel Operations Manager on 27 Dec 2023
Chris, thanks for the rating.Please drop us a message if you'd like to provide any context about your experience.Best wishes

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Near to office for convenience
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thanks for your lovely review, Michael.Safe travels and see you again soon!All the best, Ilaria -

2/10 Terrible

Gordon

Stayed 1 night in Dec 2023
Response from HOM on 8 Jan 2024
Hi Gordan, please drop us a message so we can discuss this. All the best, Ilaria - Hotel Operations Manager.

10/10 Excellent

Stembile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had good time and the staff were very nice and friendly.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Stembile, thanks for the amazing rating. All the best, Ilaria -

10/10 Excellent

Stembile

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and I liked my breakfast
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thanks for your positive comments, Stembile.All the best, Ilaria -

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thanks for your lovely review, Rebecca.All the best, Ilaria -

2/10 Terrible

Ishtiaq

Stayed 3 nights in Nov 2023
Response from HOM on 19 Dec 2023
Hi Ishtiaq, Please drop us a message so we can discuss this. All the best, Ilaria - Hotel Operations Manager.

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, lovely clean and freindly staff x
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 28 Nov 2023
Thanks for your positive comments, Sheila.See you soon!All the best, Ilaria -

8/10 Good

Peter, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Good standard HIE which is fine for a short stay. Staff were friendly and efficient. Location on a busy road a mile from centre so not the most convenient but otherwise all good.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 24 Nov 2023
Thanks so much, Peter!All the best, Ilaria -

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful Checking in
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 16 Nov 2023
Thanks for the perfect rating, Trish.See you next time.All the best, Ilaria -

8/10 Good

Victor W

Liked: Cleanliness, staff & service, property conditions & facilities
Good base of operations for exploring downtown Leeds on foot
Stayed 5 nights in Nov 2023
Response from Hotel Operations Manager on 16 Nov 2023
We appreciate your kind words, Victor.All the best, Ilaria -

10/10 Excellent

Tracey

Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 16 Nov 2023
Thanks for the kind review, Tracey!All the best, Ilaria -

2/10 Terrible

Dean

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Fire alarm went off two nights in a row
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on 16 Nov 2023
We appreciate your feedback, Dean.All the best, Ilaria -

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for visiting my daughter who is studying at Leeds University
Stayed 2 nights in Oct 2023
Response from HOM on 1 Nov 2023
Kelly, thanks for taking the time to leave a review. We're happy to see our hotel is convenient for you and we hope to welcome you back soon. All the best, Ilaria - Hotel Operations Manager.

10/10 Excellent

Caroline

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 24 Nov 2023
Wow, 5/5! Thanks so much, Caroline!We hope your next stay is just around the corner.All the best, Ilaria -

10/10 Excellent

maureen

Stayed 4 nights in Sep 2023
Response from HOM on 31 Oct 2023
Thanks for the perfect rating, maureen. We hope to welcome you back and All the best, Ilaria - Hotel Operations Manager.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night atay
A one night stay to see Micky Flanagan, a warm comfy bed was all we wanted
Stayed 1 night in Sep 2023
Response from reception team on 27 Oct 2023
Good Evening Steve, Thank you for taking the time and effort in reviewing the hotel we hope to see you in the future

10/10 Excellent

Philip

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from HOM on 2 Oct 2023
Thanks for the 5/5 rating, Philip. We hope to welcome you back and All the best, Ilaria - Hotel Operations Manager.

8/10 Good

Ian

Stayed 1 night in Sep 2023
Response from HOM on 2 Oct 2023
Ian, thanks for the amazing rating. We hope to welcome you back and All the best, Ilaria - Hotel Operations Manager.

6/10 Okay

Madin

Liked: Cleanliness, staff & service
Nothing great. Nothing poor. Would stay again, depending on the nightly rates.
Stayed 2 nights in Sep 2023
Response from HOM on 22 Sept 2023
Madin, thanks for your feedback. We appreciate you bringing your feedback to our attention. We hope to see you soon and All the best, Ilaria - Hotel Operations Manager.

8/10 Good

simbo0ne

Travelled with family
Liked: Cleanliness, staff & service
Good for what it is. Aircon a little noisy, light from out in the hall a bit intrusive, staff, excellent: friendly and helpful.
Stayed 3 nights in Sep 2023
Response from HOM on 22 Sept 2023
simbo0ne, thanks for the amazing rating. We're glad you felt the team were friendly and helpful. That's what we like to hear! We appreciate you bringing your feedback to our attention. All the best, Ilaria - Hotel Operations Manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HOM on 20 Sept 2023
David, thanks for reviewing your recent stay. Thanks for the perfect rating and All the best, Ilaria - Hotel Operations Manager.

10/10 Excellent

Gillian

Stayed 1 night in Sep 2023
Response from reception team on 27 Oct 2023
Good Evening Gillian, Thank you for taking the time and effort in reviewing the hotel we hope to see you in the future

10/10 Excellent

Bev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my son and daughter and of course my guide dog Winnie and I cannot praise the staff high enough! They went out of their way to make sure we were happy, safe and comfortable! Super friendly staff with 5* service! These members of staff are rare gems whose manager should be honoured and proud of having them work for their business! The restaurant and bar service, including breakfast is top quality and excellent value for money! I feel terrible for not remembering the staff names but there were two male members quite young (under 40 and 30 years I would guess) and a female member also who always checked we were ok reassured by being there and being informative. So if you want a comfortable, positive and happy place to stay this is the place. Thank you so much for providing our home from home stay excellent we will be back again l am sure! Oh and I also want to add this is the first hotel which have been welcoming to my guide dog, I’ve stayed in many hotels and this one is by far the best in terms of attitude care and genuine love towards having my guide dog stay unlike many other hotels who are somewhat usually a little “rigid” about having dogs! So THANK you once again for making us ALL feel welcome! 😊
Stayed 2 nights in Sep 2023
Response from Hotel Operations Manager on 18 Sept 2023
Wow, WOW. What a review! We're over the moon that you enjoyed your stay with us and that our team made your stay that bit more memorable. We really hope to be able to welcome you back with us again soon!

6/10 Okay

Jacqueline

Stayed 1 night in Sep 2023
Response from HOM on 19 Sept 2023
Jacqueline, thanks for your feedback. Please feel free to drop us a message with any improvements that we can make to turn that 6 into a 10. All the best, Ilaria - Hotel Operations Manager.

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment was good local to the amenities that we needed, but it was the building site/complex opposite
Stayed 2 nights in Sep 2023
Response from Hotel Operations Manager on 18 Sept 2023
Hello Roy,Thank you for your review and feedback! Its greatly appreciated :)

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and clean and the staff were very helpful. We would definitely stay again.
Stayed 1 night in Sep 2023
Response from HOM on 11 Sept 2023
JOHN, thanks for taking the time to leave a review. We're glad to see your trip was worthy of 5-stars. We hope to welcome you back and All the best, Ilaria - Hotel Operations Manager.

10/10 Excellent

Mick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and smooth with the room ready before the stated time. Room was clean and tidy and quiet to. There is parking but the spaces are small and the price excessive.
Stayed 1 night in Sep 2023
Response from HOM on 11 Sept 2023
Thanks for the 5/5 rating, Mick. We're glad to see you had an enjoyable stay. We hope to see you again and All the best, Ilaria - Hotel Operations Manager.