Exterior

Reviews of Crowne Plaza Leeds, an IHG Hotel

4 out of 5
Crowne Plaza Leeds, an IHG Hotel
Wellington Street, Leeds, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 513 out of 1004 reviews" "
Rating 8 - Good. 310 out of 1004 reviews" "
Rating 6 - Okay. 96 out of 1004 reviews" "
Rating 4 - Poor. 46 out of 1004 reviews" "
Rating 2 - Terrible. 39 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mohammad

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Walkable from central station
Stayed 1 night in Mar 2024
Response from Lauren R on 26 Mar 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, spacious room and excellent breakfast. Great bar area
Stayed 1 night in Mar 2024
Response from Lauren R on 18 Mar 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the leisure facilities and the room was lovely. I wasn’t keen on the breakfast unfortunately but that’s a personal preference.
Stayed 1 night in Feb 2024
Response from Lauren R on 13 Feb 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

keenan

Liked: Property conditions & facilities
Nice clean and friendly
Stayed 3 nights in Feb 2024
Response from Lauren R on 7 Feb 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

6/10 Okay

Paul

Liked: Staff & service, amenities
As a family of 5 we all found the beds very hard. Also there was a big group of chavvy party girls a few doors down from our room. Lots of knocking on doors to get let in at 4am. A very disturbed night for us all.
Stayed 1 night in Feb 2024
Response from Lauren R on 7 Feb 2024
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Spencer

Stayed 1 night in Feb 2024
Response from Lauren R on 26 Mar 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Bernardus

Ben in the front office was excellent.
Stayed 1 night in Feb 2024
Response from Lauren R on 7 Feb 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

2/10 Terrible

Sanjay

Stayed 2 nights in Jan 2024
Response from Lauren R on 16 Jan 2024
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were helpful, friendly and professional, the room spacious and clean. The breakfast was beautifully cooked amd there was plenty of variety to suit all pallets as well as specials cooked to order. Would definitely stay again
Stayed 2 nights in Jan 2024
Response from Lauren R on 8 Jan 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lauren R on 8 Jan 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Josephine

Travelled with family
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Lauren R on 8 Jan 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Katie

Stayed 1 night in Dec 2023
Response from Lauren R on 2 Jan 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

4/10 Poor

suk ching

Stayed 1 night in Dec 2023
Response from Lauren R on 2 Jan 2024
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Derek

Travelled with family
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Lauren R on 28 Dec 2023
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

warwick

Travelled with family and small children
Liked: Staff & service
It was the strangest night away and not for any good reason - when we arrived there were travellers that had taken up a section of the bar which was fine; however the longer the day went on the louder they got. We sat in the bar for a time but it just didn’t feel right. The lady behind the bar needs a mention. She was nice, gave us a couple packs of crisps on the house - probably due to the noise. We went out for dinner and a movie - when we arrived back at the hotel the travellers were singing at the top of their voices. One gentleman had no shirt on. We found this very strange for a 4* hotel. There was any amount of children running around unsupervised of all ages. Up and down the stairs in the main reception. One lift worked whilst we were there which meant going from ground floor to our floor consisting of a trip to all floors with a packed lift. Shower was filthy and also had no power unless I set the shower head to JET mode which gave me 3 strands of water. Breakfast was average, nothing special All in all not a great experience for £180 stay. £17.50 for parking included in that cost which is expensive for a hotel not quite in the centre of Leeds.
Stayed 1 night in Dec 2023
Response from Lauren R on 28 Dec 2023
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff nice hotel and facilities lovely breakfast clean rooms
Stayed 1 night in Dec 2023
Response from Lauren R on 20 Dec 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Lauren R on 19 Dec 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Had to queue to check in as only one desk open on arrival. Bar service very slow not enough staff. Food at the event poor and undercooked. Breakfast very poor and continue dental choice was very sparse. Cooked food was cold and scrambled egg appalling. Room comfortable but rather grubby in places especially around window. Slept very well. Bed comfortable. Overall rather disappointing.
Stayed 1 night in Dec 2023
Response from Lauren R on 19 Dec 2023
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lauren R on 19 Dec 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic failings
Good hotel, excellent, friendly & professional staff, with good breakfast. The only issues were with the room and basic expectations. The room was very nice, but the heating did not work, so it was freezing. The staff quickly brought us a portable heater, but this was not as controllable as thermostatically controlled AirCon. The hotel praises itself on eco credentials and environmental issues, yet the plug does not fit the sink, so constant hot water needs to be running for a wash and shave. There was a crack across the entire sink, so not only did the water run down the plug hole, it also leaked through the sink on to the floor. Not the best Crowne Plaza I have stayed in, and I’ve stayed in several.
Stayed 2 nights in Dec 2023
Response from Lauren R on 12 Dec 2023
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Lauren R on 11 Dec 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Patricia

Stayed 1 night in Dec 2023
Response from Lauren R on 11 Dec 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Lauren R on 11 Dec 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

2/10 Terrible

vishal

Stayed 1 night in Dec 2023
Response from Lauren R on 11 Dec 2023
Thank you for your feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future.

4/10 Poor

Drew

Stayed 2 nights in Nov 2023
Response from Lauren R on 19 Dec 2023
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Nigel

Stayed 2 nights in Nov 2023
Response from Lauren R on 21 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lauren R on 21 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lauren R on 21 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lauren R on 21 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

6/10 Okay

james

Travelled with group
Liked: Cleanliness, staff & service
Over priced. Breakfast very expensive.
Stayed 1 night in Nov 2023
Response from Lauren R on 21 Nov 2023
Thank you for your feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, Easy check in, local amenities within walking distances.
Stayed 1 night in Nov 2023
Response from Lauren R on 21 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Colin

Stayed 1 night in Nov 2023
Response from Lauren R on 21 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Marina

Stayed 1 night in Nov 2023
Response from Lauren R on 21 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Miss

Stayed 3 nights in Nov 2023
Response from Claire B on 16 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

michael

Liked: Cleanliness, staff & service
The hotel and its staff were fine and the food at breakfast and dinner was good. The hotel was some distance from an area of shops and restaurants so seemed a bit out of the centre. Also was a feature of our booking that it had a sauna, so was disappointing to find it was closed.
Stayed 3 nights in Nov 2023
Response from Lauren R on 15 Nov 2023
Thank you for your feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future.

8/10 Good

Katharine

Travelled with group
Liked: Cleanliness, staff & service
Pool area very tired, but we heard is being refurbished soon. Odd to have to walk through reception in your swimming things. Room comfortable. Just all a bit sole less
Stayed 2 nights in Nov 2023
Response from Lauren R on 13 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

6/10 Okay

Paul

Stayed 2 nights in Nov 2023
Response from Lauren R on 7 Nov 2023
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Graham

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lauren R on 7 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Weslie

Stayed 1 night in Oct 2023
Response from Lauren R on 7 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Lee

Stayed 1 night in Nov 2023
Response from Lauren R on 7 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

James

Stayed 2 nights in Oct 2023
Response from Lauren R on 7 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Tale of 2 halves
Friendly welcome. Room was clean with plenty of tea and coffee. Service and food in restaurant on the first night was fab. 2nd night the service was appalling with an hour long wait for chips and people waiting for an age to be seated. The use of gym and pool was easybto organise. Relaxed pool area.
Stayed 3 nights in Oct 2023
Response from Lauren R on 7 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Clas

Stayed 4 nights in Oct 2023
Response from Lauren R on 7 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Lorraine

Stayed 1 night in Oct 2023
Response from Lauren R on 7 Nov 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Louise

Stayed 2 nights in Oct 2023
Response from Lauren R on 30 Oct 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

2/10 Terrible

Stuart

Stayed 1 night in Oct 2023
Response from Lauren R on 30 Oct 2023
Thank you for your feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future.

10/10 Excellent

jeremy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful staff V good breakfast, good choice. Clean spa facilities Were a hard to please family and this family is very pleased! Will visit again. Thankyou to all.
Stayed 1 night in Oct 2023
Response from Lauren R on 30 Oct 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Diane

Stayed 2 nights in Oct 2023
Response from Lauren R on 24 Oct 2023
Thank you for your feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future.

2/10 Terrible

Chanay

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lauren R on 24 Oct 2023
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future

8/10 Good

Sean

Stayed 2 nights in Oct 2023
Response from Lauren R on 17 Oct 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!