Good hotel, excellent, friendly & professional staff, with good breakfast. The only issues were with the room and basic expectations. The room was very nice, but the heating did not work, so it was freezing. The staff quickly brought us a portable heater, but this was not as controllable as thermostatically controlled AirCon.
The hotel praises itself on eco credentials and environmental issues, yet the plug does not fit the sink, so constant hot water needs to be running for a wash and shave. There was a crack across the entire sink, so not only did the water run down the plug hole, it also leaked through the sink on to the floor.
Not the best Crowne Plaza I have stayed in, and I’ve stayed in several.