Botanica Restaurant -Extremely Poor and Unprofessional Service- Restaurant staff were very rude when we weren’t happy with one of the dishes from the menu, we asked politely if it could be changed. When we went back for the evening meal another waiter mentioned he had heard we sent something back and rolled his eyes. Totally unprofessional and rude! Food- amazing if you are gluten free and vegan. Some slightly odd options so make sure you ask what they are. We had the Beef and Seabass and it was really great. Shame it was served with such attitude! Also found all the staff with pink hair a little unprofessional, let’s hope it was for charity!
Rooms are very dated, single glazed windows so it was very cold during the night. Some of the plugs for the bedside lamps were also hanging off the wall.
Signs in the hotel- it was very hard to navigate around the hotel, there are lots of hidden doors, its was like a maze, they really need to add more signage. It took us 15mins to get from hotel to spa literally due to getting lost and we asked about 4 members of staff for directions.
Spa- great new spa and really enjoyed the experience but couple of things which could have been improved, the outdoor pool could have been a couple of degrees warmer. The sauna was also not as hot as a sauna should be.
Treatments- massage was great no complaints there, the express facial was total waste of money £60 for someone literally washing my face.