Dear Tony thank you very much for the 5* excellence. We hope to see you soon again. Kind regards Torsten Hotel Manager

Dear Guest, Thank you for leaving such a lovely review of your recent stay. I am pleased you found the staff friendly and the hotel good value for money, I will share this feedback with my colleagues. I have passed on your feedback in regards to upgrades needed after Covid and this feedback is much appreciated. I hope we get the opportunity to welcome you back in the future Kind Regards Toni Reeves Front Office Manager

Dear guest, Thank you for taking the time to give us a 8/10 rating on your stay. I trust all was well when you were here and look forward to welcoming you back should you require a hotel in the area again Kind regards Toni Reeves Front Office Manager

Dear Guest, Thank you for rating your recent stay with us. We would love to hear how we could have done better so if you have the time would like to hear from you to gain further information. I wish you well and hope we get to welcome you again Kind regards Toni Reeves Front Office Manager

Dear Guest, Thank you for taking the time to give us an amazing 10/10 rating. My colleagues will be delighted when I share this with them. I am sure they will appreciate the recognition of all their hard work during these testing times. I hope we het the opportunity to welcome you back in the future. Kind regards Ton Reeves Front Office Manager

Dear Guest, Thank you for taking the time to leave a 10/10 rating on your recent stay. I hope we get to welcome you back in the future Kind Regards Toni Reeves Front Office Manager

Dear Guest, Thank you for giving us a 9/10 rating. I trust you enjoyed your stay with us and hope we get to see you in the future Kind regards Toni Reeves Front Office Manager

Dear Guest, It was a pleasure to read your review and to know that you found the staff to be friendly and helpful. I will pass your feedback to my colleagues as I am sure they will appreciate notice of their hard work. Kind regards Toni reeves Front Office Manager

Dear Guest, Thank for taking the time to write your feedback and to notice the hard work from our staff during the current times. I am delighted you enjoyed your stay with us and I hope we get to welcome you back in the near future. Kind regards Toni Reeves Front Office manger

Dear Jim thank you for your excellent rating. Wishing you well for 2021. Hope to see you soon again. Torsten Hotel Manager

Dear Guest, Thank you for choosing to stay with us and leave a 4/5 rating. I trust you had a pleasant say and we et the opportunity to welcome you back in the future Kind regards Toni Reeves Front Office Manager

Dear Reece thank you for the great rating. We hope to see to soon again. Best wishes for 2021. Torsten Hotel Manager

Dear Sarah thank you for the 4*. I trust you enjoyed your time on the hotel. Kind regards Torsten Hotel Manager

Dear Eric thank you for the great rating. We hope to see to soon again. Best wishes for 2021. Torsten Hotel Manager

Dear John Scott Works thank you for your feedback. We are sorry to hear that you feel that the facilities are not suitable. The hotel is a traditional built house with sloping ceilings. Some bedrooms are affected by it. Let us know on the next visit and we see that we allocate a ground floor room with even ceiling. Best wishes Torsten Hotel Manager

Dear Bridget thank you for your feedback. I appreciate in particular the recognition of the service efforts by the team. I am sorry to hear that it was cold during your stay. We see what we can do to increase the temperature. Wishing you well and hope to see you soon again. Torsten Hotel Manager

Dear Adam thank you for your review. I am sorry for the encountered problem with the water. I thank you for highlighting this to us at the time so that we can take appropriate action to resolve the problem. I trust we had been able to offer an alternative room to use the bath instead. Please let me know if there was any other feedback to be share with us. Kind regards Torsten Hotel Manager

Dear I thank you for the rating. Please let us know if there is somewhere we can improve on. We appreciate feedback and strive to make it the best experience possible. Wishing you well Kind regards Torsten Hotel Manager

Dear David thank you for the positive review. We hope to see you soon again. Kind regards Torsten Hotel Manager

Dear Paul thank you for your rating. Please do contact me should you wish to share more detail. We are striving to give excellent customer service and I would appreciate the chance to improve. Thanks and kind regards Torsten Hotel Manager

Dear Tara thank you for the 4*. I hope to see you soon again. Kind regards Torsten Hotel Manager

Dear S thank you for sharing your great experience with the community. It was a pleasure to have you in the hotel and I hope to see you soon again. Thanks and kind regards Torsten Hotel Manager

Thank you for the 4 stars.

Dear Damian thank you for your rating, I trust all was well. We are hoping to see you soon again. Kind regards Torsten Hotel Manager

Dear Darryl I am sorry to see that you have not enjoyed your stay. Please do contact us directly should you wish to give us more detail. Thanks and kind regards Torsten Hotel Manager

Dear Ellie sorry to see that you did not fully enjoy your stay. Please do let me know if you would like to share more details. Kind regards Torsten Hotel Manager

Dear Guest, Thank you for leaving us a 10/10 review on your recent stay I hope we get to welcome you back in the near future Kind regards Toni Reeves Front office manager

Dear Claire thank you for sharing your feedback. I am happy to see that you enjoyed your stay and will pass on your feedback over Peter. He is an exceptional colleague and team player. I trust we will see you soon again, Best regards Torsten Hotel Manager

Dear Guest, Thank you for rating your recent stay with us. We would love to know what we could have done to make this 10/10 and ask if you have time to contact the duty manager to discuss this. I do hope we get to welcome you back soon Kind regards Toni Reeves Front office manager

Dear Laura Thank you for the 5*. We hope to see you soon again. Best wishes Torsten Hotel Manager

Dear Guest, Thank you for leaving a 10* review on your recent stay. I hope we get the opportunity to welcome you back in the near future Kind regards Toni Reeves Front Office Manager

Dear Martin thank you for the 4*. We hope to see you soon again. Torsten Hotel Manager

Dear Danny thank you for your review. Please let us know if you would like to share more detail with us. Kind regards Torsten Hotel Manager

Dear Luke thank you for the rating. We hope to see you soon again. Best Wishes Torsten Hotel Manager

Dear Raymond thank you very much for the positive rating. Please let me know if there was anything particularly well or not so well during the stay. Hope to see you soon again. Kind regards Torsten Hotel Manager

Dear Sungjin thank you for the feedback. I have had a conversation with the gym team. It seemed that another customer made a complaint about your behaviour and the manager addressed you consequently. You may understand that this is always a difficult situation as one cannot dismiss any claims made. I appreciate your feedback over the cleanliness. I have addressed the Housekeeping team and inspected a few rooms. It seems to have been an isolated incident. Thank you for bringing it to my attention and please accept my apologies for the shortfall in service. Kind regards Torsten Hotel Manager

Dear Traveller thank you for your feedback. Indeed we are not currently operating the AC. Please do ask for myself when contacting the hotel so we can discuss details. Looking forward to hearing from you. Torsten Hotel Manager

Dear Neill my apologies for letting you down and not fulfilling your expectations. Should you wish to give me detailed feedback, please contact me direct at the hotel. Thanks and kind regards Torsten Hotel Manager

Dear Guest, Thank you for taking the time to review your recent stay and giving us and 8/10. I trust you enjoyed your stay and I hope we get the opportunity to welcome you back in the future Kind regards Toni Reeves Front office manager

Dear Traveller thanks for the 4 star. We trust you will be back soon, Best wishes and stay safe Torsten Hotel Manager

Dear Hayley thanks for the 8 out of 10, It has been lovely to be your host and we hope we see you soon again. Best wishes

Dear Glyn thank you for your review. I apologise for the shortfalls in the F&B delivery. I will reiterate with the team the procedure and follow up. I am happy to read that chef was quick to react to your request, I appreciate your positive comments, in particular for the team as they are trying their best to deliver the highest customer service. Wishing you well during these times and hope to see you soon again.

Dear Terry thank you for the praise in these unprecedented times. Wishing you well hope to see you soon again.

Dear Guest thanks for the 4*. Best wishes

Dear Traveller thank you for your feedback. I had sent the maintenance team to see to the bath room at the time. We are not currently able to offer the luxury that we used to offer but hope to gradually resume to a new normal with enhanced facilities. We hope you will be able to enjoy us on the future and experience us with better service. Kind regards Torsten Hotel Manager

Dear Carol thank you for your review and feedback. We do try hard under the given circumstances to adhere to social distancing and minimising contact between guests and staff. We are therefore providing information regarding the measures applied during your stay. We are happy to remove the trays from outside your room and we are happy to issue towels and amenities during your stay from reception. I understand that this is not the usual service, but our pricing is adjusted to reflect the difference to prior years. I am sorry to hear about your opinion over the team and room. If you wish to discuss details and in order to enable me to to follow up, could you please contact me directly. Wishing you well and hope to speak to you soon. Torsten Hotel Manager

Dear Guest, Thank you for taking the time to review your recent stay. I am pleased that you received such excellent service from our staff and had a comfortable stay. I hop we get the opportunity to welcome you back in the near future Kind regards Toni Reeves Front Office Manager

Dear Roger please accept my apologies for the shortfalls in service and facilities. I understand that you had been in conversation with my team at the time and that the issues were resolved during your stay. I have also been informed that we issued a token of apology during your stay. We have since been able to rectify the highlighted issues in the 2 rooms. Wishing you well and stay safe Torsten Hotel Manager

Dear Olivia Thank you for taking your time and completing an online comment. Please accept my apologies for not meeting your expectations. I am very sorry that you perceived shortfalls in service and product. Could you please contact me directly in the hotel so that we can discuss the matter and come to a resolution. I am looking forward to hearing from you. Thanks and stay safe Torsten Hotel Manager

Dear Linzi thank you for your review and sharing with the community. We do have rooms under different designs but all are of an equally high standard. I am very sorry that some facilities were not working during your stay. I trust that all will be in order when you stay next with us. Stay safe and kind regards Torsten Hotel Manager