Reception

Reviews of Haka House Wellington

5 out of 5
Haka House Wellington
292 Wakefield St, Wellington

Reviews

8.8

Excellent

Rating 10 - Excellent. 177 out of 349 reviews" "
Rating 8 - Good. 132 out of 349 reviews" "
Rating 6 - Okay. 23 out of 349 reviews" "
Rating 4 - Poor. 9 out of 349 reviews" "
Rating 2 - Terrible. 8 out of 349 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness
Check in was a bit confusing, and the hotel itself is dated, but our room was spacious and clean.
Stayed 2 nights in Mar 2024
Response from Haka House Wellington on 19 Mar 2024
Kia Ora,Thank you for your review. That is certainly a new take on our brand new, modern renovated property to be called dated so soon after completion. I am pleased your room was spacious ands clean.Safe travels around Aotearoa.

8/10 Good

Jill

Travelled with group
Disliked: Staff & service
The room was good, clean and tidy, but there was lots of rubbish stored up in the downstairs area, which made it untidy.
Stayed 1 night in Mar 2024
Response from Chloe on 15 Mar 2024
Thank-you for your feedback. We have a lot of maintenance happening at the moment which has caused an untidy look but we hope to have this maintenance cleared up soon! Have a great weekend :)

6/10 Okay

IH

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
We booked a super twin bedroom, which we did not get. The room was clean but there were no facilities for making a cup of coffee. We had to go down stairs if we wanted a drink.
Stayed 3 nights in Mar 2024
Response from Haka House- Wellington on 13 Mar 2024
Kia Ora,Looking at your booking i can see you booked a standard twin, But were upgraded to a Twin ensuite with harbor view- out top room category. currently non of rooms provide tea/coffee facilities. But thank you for you feedback.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024
Response from Chloe on 12 Mar 2024
Thank-you for your feedback! Have a fabulous day :)

8/10 Good

Roseti

Liked: Cleanliness
Stayed 6 nights in Feb 2024
Response from YHA Wellington on 26 Feb 2024
Thank your feedback!

10/10 Excellent

Marion

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from YHA Wellington on 26 Feb 2024
Thank you for your review!

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked this hostel. Kitchen and dining areas are spacious and there’s plenty of fridges/storage space. Rooms are nice and modern and the beds with the curtains are so nice and cosy/private, however the rooms do get quite warm and the windows don’t open very far to get much air in. We had to prop the door to the room open to get the cooler air from the corridor in Bathrooms nice and clean. Great location close to the city centre, opposite a New World (supermarket) and right by the waterfront. There are also car parks close by (you do have to pay, there’s no free parking until after 8pm). Would definitely stay here again!
Stayed 3 nights in Feb 2024
Response from YHA Wellington on 26 Feb 2024
Thank you for your feedback, We are in the stages of ordering fans for rooms and have fans available to purchase at reception now :)

6/10 Okay

Shanon

Liked: Cleanliness
Disliked: Amenities
Different
Stayed 3 nights in Jan 2024
Response from YHA Wellington on 29 Jan 2024
thank you for your response

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is at the center so its convenient. The room is clean and tidy but the neighbors were so loud.
Stayed 2 nights in Jan 2024
Response from YHA Wellington on 29 Jan 2024
Thank you for your response, we are sorry for the noisy neighbors. And have notified them of this occurrence. Thank you :)

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and freshly renovated place, highly recommended for the price they change.
Response from YHA Wellington on 16 Jan 2024
Thank you for your feedback!All the best!!

10/10 Excellent

Robert-Allan Keepa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Wellington YHA on 9 Jan 2024
Thank you for your feedback!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostel is undergoing renovation which is raising the bar to a new standard of presentation.
Stayed 1 night in Dec 2023
Response from Wellington YHA on 9 Jan 2024
Thank you for your feedback, we are excited to finish renovations and have you back when we are fully open!

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Considering the property is in the middle of renovations, our rooms were clean and tidy and perfect for us. One of the bunks was damaged, so they provided us the room next door at no extra cost. We had no hot water in our ensuite shower for any of the 3 nights we stayed, but could at least still access the communal bathroom facilities. The communal kitchen was great, however more bench cloths were needed, and more frequent cleaning would gave made it more appealing.
Stayed 3 nights in Dec 2023
Response from Wellington YHA on 9 Jan 2024
Thank you for your feedback, we are glad you enjoyed your stay. I will pass this feed back onto our housekeeping team for future :)

8/10 Good

Sukriye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Wellington YHA on 9 Jan 2024
Thank you for your feedback, we hope you enjoyed your stay!!

10/10 Excellent

Rob

Liked: Cleanliness, amenities, property conditions & facilities
Property currently under construction, but no warning about this provided during booking process- still working well however
Stayed 2 nights in Dec 2023
Response from Wellington YHA on 9 Jan 2024
We apologize for the miss communication on our end, but we do thank you for your feedback and hope you we will see you again soon! :)

6/10 Okay

Louise

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our top bunk had no railing or mattress so we were given a second room for free! However, one room had no hot water in the shower and the other had no cold water in the shower. The hot water urn was out of order in the shared kitchen and there were no kettles, so the staff used their space to bring us hot water. The key cards stopped working each day, so we had to keep getting these reprogrammed at reception. Overall we enjoyed our stay and loved our room.
Stayed 2 nights in Dec 2023
Response from Wellington YHA on 9 Jan 2024
We apologize for the problems that occurred during your stay we have since then fixed all these issues and are glad that overall your stay was enjoyed! We hope to see you again soon

6/10 Okay

Maddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from YHA Wellington on 30 Nov 2023
Thank you for taking time out of your day to leave us a review. It helps us see where we do well and where we can improve.we wish you safe travels.

10/10 Excellent

Dion

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy as thanks for having us
Stayed 1 night in Nov 2023
Response from YHA Wellington on 20 Nov 2023
Kia Ora,Thank you for staying with us. We love having you.Safe travels and come back and see us soon.RegardsYHA Wellington

8/10 Good

Michelle

Stayed 3 nights in Nov 2023
Response from Wellington YHA on 9 Jan 2024
Thank you for your feedback

10/10 Excellent

Vjekoslav, Brighton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A total gem. We were blown away with how awesome this place was in every way. First, it's totally clean, inside and out. Room is clean, restrooms, hallway; someone definitely cares about this place. Second, parking was a total breeze. While their location is in downtown, there is plenty of street parking right next to the hotel that is free at night. I suppose this might be a costly proposition if you need to leave a car there during the day, but for staying overnight this is perfect, free and convenient. Also, the ferry is just 8 minutes drive away in case you're headed to the South Island. Thirdly, the staff is polite, energized and knowledgeable. Lastly, while the place is under renovation, it didn't impede our stay in any way. Frankly, this place exceeded my expectations in every way and made me wonder why some folks are complaining about in their reviews...
Stayed 1 night in Nov 2023
Response from YHA Wellington on 6 Nov 2023
Kia Ora.Thank you for taking time out of your day to leave us a review. It helps us see where we do well and where we can improve.Wow!! what a review. Thank you so much. we really appreciate reading such great feedback. It really motivates the team to continue striving for excellence. i will be so happy to read this to the team at our briefing.We wish you safe travels and hope to see you back with us, once we have completed the refurbishment.Warm RegardsYHA Wellington

2/10 Terrible

Marianne

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dark and smelly.with all the building work going on the place didnt feel safe.
Stayed 1 night in Oct 2023
Response from YHA Wellington on 12 Oct 2023
Kia Ora. Thank you for your review it helps us see where we do well and where we can improve. Chatting to us at reception could have resolved all of your concerns. We offered to room move you and you declined. The construction is going on 2 floor above and the construction team are incredibly professional and kind. The building work you are refering to,were actually bed makers as they are making all the new bunks and setting up the beds on our refurbished floors and any concerns you may have encountered, you could have spoken to us and we can speak to the project manager. But thank you for you review and we wish you safe travels.

8/10 Good

Kerri

Liked: Cleanliness, property conditions & facilities
All good, clean and friendly. A shame the laundry wasn't able to be used.
Stayed 4 nights in Oct 2023
Response from YHA Wellington on 11 Oct 2023
Kia Ora,Thank you for the feedback and the positive review. We are so pleased to see you had a clean and friendly experience with us. We hope you will come back once the renovations are finished to see the fresh new look.Warm Regards

2/10 Terrible

Gwyneth

Disliked: Cleanliness, amenities
There was a gross stench in the kitchen like rotten food, that permeated the dining area. There was an infestation of fruit flies throughout the kitchen area. The kitchen looked grubby. My shower was the cold side of tepid; too cold to get in. There was no laundry facilities, and I had not been told of this prior to arrival I had been made aware that there was renovation work, so the noise was acceptable. What I was NOT forewarned about was the shabby state of the dining room, the lack of a communal lounge, and the entrance way surrounded by bins
Stayed 1 night in Oct 2023
Response from YHA Wellington on 3 Oct 2023
Kia Ora,Thank you for your review, it helps us see where we do well and where we can improve. In the communication you received that we were under renovation, would have been a section informing you that some of our facilities including lounge and laundry were unavailable at this time.Due to limit space in Wellington our waste bins are and have always been in the car port close to the main reception.Our housekeeping team are working hard on deep cleaning the kitchens and bathrooms for our guests. I know the team were out during your stay making this space clean and presentable, we unfortunately can not control other guests leaving behind a mess after housekeeping have tidied up, but we certainly take on your feedback and endeavor to improve. Obviously we are under renovations at the moment to make the space clean and fresh for all to enjoy in the future and we appreciate our guests understanding and patience during this time.YHA Wellington

8/10 Good

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accommodating the staff were a delight and this was all whilst renovations were being done during the daytime hours can’t wait to see its completion. Great free on street parking overnight and supermarket across the road 👌
Stayed 1 night in Sep 2023
Response from YHA Wellington on 28 Sept 2023
Kia OraThank you for leaving a review, it helps us see where we do well and where we can improve.I am so pleased to see you had a great stay with us. Thank you for the lovely feedback regarding the team and cleanliness.We loved having you and hope to see you back in the future.RegardsYHA Wellington

8/10 Good

Cathy

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from YHA Wellington on 27 Sept 2023
Kia Ora,Thank you for your feedback. It helps us see where we do well and where we can improve.We wish you safe travels around Aotearoa.RegardsYHA Wellington

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in the city center
Stayed 1 night in Sep 2023
Response from YHA Wellington on 14 Sept 2023
Kia Ora,Thank you so much for the 10. We loved having you with us and we cant wait to see you again. Have a great day!Warm RegardsYHA Wellington

10/10 Excellent

monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 6 nights in Sep 2023
Response from YHA Wellington on 30 Oct 2023
Kia Ora.Thank you for leaving us a review. It helps us see where we do well and where we can improve.Thank you so much for the 5 rating. We really appreciate it.We wish you safe travelsRegards Wellington

6/10 Okay

Adam

Business traveller
Liked: Staff & service
Disliked: Amenities
Not a lot, very expensive for poor quality and the toilet block was disgusting, and I’m a plumber
Stayed 5 nights in Aug 2023
Response from YHA Wellington on 13 Sept 2023
Kia Ora,Thank you for your feedback. We will assess your feedback and review how we can improve.RegardsYHA Wellington

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The joker at my check in was quite rude and short with me. However, The young fellow on my departure was very pleasant. I found the facilities and amenities grubby, my room was cold, blanket insufficient, the bathroom very grubby. I can't believe the price I paid, when I could spend another $30-$40 and have a nice hotel type stay.
Stayed 2 nights in Aug 2023
Response from Lodge Manager- YHA Wellington on 20 Aug 2023
Kia Ora, Chris,Thank you for your review, it helps us see where we do well and where we can improve. I am disappointed to read to your review as it is not what we want our guests to feel. I will discuss your check in with our night manager. I can see you were with us for 2 days and i was on shift all day on the Friday, its a shame you did not bring your concerns to us, so that we could have had an opportunity to rectify for you, whilst you were onsite.We wish you safe travels.Regards- YHA Wellington

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy affordable three night stay in a twin room all to myself.
Stayed 3 nights in Aug 2023
Response from YHA Wellington on 13 Aug 2023
Kia Ora,Thank you for taking time out of your day to send us a review. It helps us see where we do well and where we can improve.I am pleased to see you had a positive stay with us and enjoyed the twin room.Regards- YHA Wellington

6/10 Okay

Barbara

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Unfortunately some of the other guests had not cleaned up after themselves in the kitchen, but nor had staff, even after 24 hours so using the kitchen wasn't a pleasant experience. Generally the place seemed quite run down. But it sure is a great location and I slept well, so no complaints there.
Stayed 2 nights in Jul 2023
Response from YHA Wellington on 5 Aug 2023
Kia Ora, Barbara.Thank you for leaving a review, It helps us see where we do well and where we can improve.I am so sorry, you felt the place to be un clean. The housekeeping tram work hard to keep the place clean and tidy, but other guests do let us down. The team are out cleaning the public spaces twice a day. However when busy, we find that those not respecting the rules, leave a mess 5 minutes after housekeeping have left the area,.We hope you will come back and see your experience was a one off.RegardsYHA Wellington

10/10 Excellent

Alisha

Stayed 2 nights in Jul 2023
Response from YHA Wellington on 20 Aug 2023
Kia Ora, Alishathank you for your review. It helps us see where we do well and where we can improve.We wish you safe travels.Regards YHA Wellington

10/10 Excellent

Susana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stayed at a hostel, nice and clean
Stayed 2 nights in Jul 2023
Response from YHA Wellington on 5 Aug 2023
Kia Ora, SusanaThank you fir your review, it helps us see where we do well and where we can improve. I am so pleased to see you had a positive expereince with us.We wish you safe travels to hopefully see you again.Regards- YHA Wellington

8/10 Good

Verified traveller

Travelled with group
Stayed 2 nights in Jul 2023
Response from YHA Wellington on 5 Aug 2023
Kia Ora,Thank you for your review. We are pleased you enjoyed your time with us.Regards. YHA Wellington

10/10 Excellent

Ka Kin

Liked: Staff & service, property conditions & facilities
Nice staff and environment
Stayed 3 nights in May 2023
Response from HAKA reservation Team on 11 Jun 2023
Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust. We’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Meh
There were school aged children running around making tons of noise and being very disruptive. Instead of do anything about it, the staff member who was not wearing a mask put me in a different room on a floor where the bathroom was out of order. I then had to be inconvenienced again to move rooms a second time. I was not the one being disruptive and should not of been inconvenienced due to someone else’s inability to be respectful to other guests. The staff members not wearing masks, or not wearing them correctly just shows they do not care about their guests and in these trying times I will take my money and stay elsewhere next time.
Stayed 2 nights in Oct 2021
Response from Lisa Gebbels, Operations Manager on 14 Nov 2021
Hello Meh, thank you for your feedback and sorry to hear that your stay was disrupted by the school who were staying at the time. We do ask our school groups to be respectful of other guests who are staying with us, but they can get very excitable, particularly if it is there first visit to a city, which is often the case. It sounds as though our staff did their best to move you to a quieter part of the hostel forgetting that due to low occupancy some of the bathrooms are temporarily closed, so had to move you a second time. Our apologies for this. With regards to mask wearing, the staff should be wearing these correctly at all times and I will follow up with the team about this.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location.
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good room for a short stay. Room facilities were basic, but that is to be expected for the type of room. Friendly staff and fast check in / checkout.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay could get cold ..our room whistled with the wind but it was still great place to stay will stay again awesome staff thankyou ..
Stayed 2 nights in Jul 2021

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great :)
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and warm
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Jun 2021

2/10 Terrible

Briat

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location location and location. so central to everything...very basic and great accommodation. View of the sea was most enchanting.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for our needs, recommend twin ensuite room for extra privacy
Stayed 3 nights in Feb 2021

10/10 Excellent

Jackie, Wellington, New Zealand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. Room was very clean and tidy - the common spaces are great!
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020

10/10 Excellent

Shirley, Auckland

Liked: Cleanliness, staff & service
Good location. Small room but adequate. Good lockers. Helpful staff
Stayed 1 night in Sep 2020

8/10 Good

Andrea, Auckland, NZ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely could not fault the cleanliness or the service!! The room we had was quite noisy with the wind as we were on the top floor but apart from that a pleasant 3 day stay
Stayed 3 nights in Oct 2020