Exterior

Reviews of Hampton Inn Waycross

2.5 out of 5
Hampton Inn Waycross
1720 Brunswick Hwy, Waycross, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 162 out of 367 reviews" "
Rating 8 - Good. 117 out of 367 reviews" "
Rating 6 - Okay. 41 out of 367 reviews" "
Rating 4 - Poor. 29 out of 367 reviews" "
Rating 2 - Terrible. 18 out of 367 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Lawton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hair in the shower.
Response from Manager on 4 Apr 2024
Hello Lawton, We appreciate your feedback and apologize for any inconvenience caused during your stay. Cleanliness is a top priority for us, and we will address this with our housekeeping team to ensure a more enjoyable experience for our future guests. Thank you for bringing this to our attention.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Jim,We appreciate your kind feedback about our friendly staff. It's wonderful to hear that our team made your stay enjoyable. We hope to welcome you back soon for another remarkable experience.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Marvin was excellent as always!
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Peter,We are pleased to hear that Marvin provided excellent service during your stay! Our team consistently strives to exceed our guests' expectations. Should you have any more feedback or need further assistance, please do not hesitate to reach out to us directly.

2/10 Terrible

Graham

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel cancelled reservation last minute due to over booking and cancelled the third party reservations without explanation
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Graham, We apologize for any inconvenience caused by the cancellation of your reservation. Please reach out to our management team directly to discuss this matter further and potentially assist with alternative accommodations.

10/10 Excellent

Matina

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Matina,Thank you for taking the time to share your experience with us! We appreciate your positive feedback and we strive to provide exceptional customer service to all our guests. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed there many times. Always a pleasant stay.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Anna,Thank you for being a loyal guest and for your continued support. We truly appreciate your kind words and are delighted to hear that your stays have consistently been pleasant. We look forward to welcoming you back for another enjoyable experience in the future.

10/10 Excellent

Jimmy

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Jimmy,Thank you for choosing our hotel for your stay! We're delighted that you had a wonderful experience with us. If you have any further feedback or suggestions, we would love to hear from you. We look forward to welcoming you back on your next visit.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Stacy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another wonderful stay.

4/10 Poor

Patricia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
It was clean. There was a situation where another guest a few rooms down had a dog who barked continuously. Our room was quite noisy. We could hear traffic and trains and guests and employees talking constantly. The breakfast provided was quite scant in my opinion. The Drury Hotels have a much better and varied offering. When we went to check out, the elevator wasn’t working. There was only one guest elevator. We had to carry our luggage down the stairs for the first load. The stairs weren’t located centrally but off to the side of the building. We managed to find someone who worked the front desk. She grabbed a set of keys and said she knew what to do. We had to wait while she found the right key to get into a room to locate the problem. It sounded as if she flipped a switch. She did something and then said that now the elevator would work. Obviously this was a known problem. A non-working elevator in a small hotel should not be allowed for safety reasons. We will not be going back to that hotel again.
Stayed 2 nights in Dec 2023
Response from Manager on 26 Dec 2023
Hello Patricia, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused by the issues you mentioned. We strive to provide a comfortable and peaceful experience for all our guests. We appreciate your comments about the noise level and will address this with our team. Regarding breakfast, we understand your preference for a more varied offering and will take this into consideration. We apologize for the elevator issue you encountered during check-out. The safety of our guests is our top priority, and we assure you that this matter will be addressed. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Good

Alexander

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Alexander,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a good experience with us. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Have a wonderful day!

10/10 Excellent

Lazaro

Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Lazaro,Thank you for your 5-star review! We truly appreciate your kind words and are delighted to hear that you enjoyed your stay with us. It means a lot to our team that you found our hotel to be exceptional. We hope to have the pleasure of welcoming you back in the future for another amazing experience.

8/10 Good

Ashley

Stayed 1 night in Oct 2023
Response from Manager on 12 Nov 2023
Hello Ashley,Thank you for taking the time to share your feedback with us. We appreciate your positive rating. We strive to provide a comfortable stay for all our guests and are delighted to hear that you had a pleasant experience. If you have any further comments or suggestions, please feel free to reach out to us. We value your input and look forward to welcoming you back in the future.

8/10 Good

Daniel C

Travelled with family
Liked: Amenities
Very clean
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hi Daniel,We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Property was as described
Stayed 1 night in Oct 2023
Response from Manager on 15 Oct 2023
Hello Michael,Thank you for your feedback. We are pleased to hear that our property met your expectations. We look forward to welcoming you again in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Barbara,Thank you for the 5-star rating! We're glad you had a great experience at our hotel. We look forward to welcoming you back soon.

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for what we had going on. Only thing I can say was the bathroom had a terrible mildew smell and the shower had a dirt ring on the floor. Also, when i got into the shower it was so slick i had to grab the bar to avoid falling. Chemicals they used to clean it was still on it. The pillows are way too small for adults. Four pillows equal the size of one large pillow. Other than that, it was a good stay.
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Scott ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so hidden gem.
The staff were very friendly and the breakfast was great. Especially the omelettes!!
Stayed 2 nights in Sep 2023
Response from Manager on 1 Oct 2023
Hello Joseph,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and your comments about our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Brendan,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

4/10 Poor

Jason II, Fayetteville

Travelled with group
Disliked: Staff & service
Two major concerns. I was charged a deposit of $440.27 when the room was already paid for in full prior to my arrival. I’ve made several requests for an explanation but have yet to receive one. I requested service on 2 different occasions. Neither time was the request fulfilled. One was for room service and the other was for fresh bath linens. I was told that I had to carry wet and dirty bath linens down to the front desk in order to get fresh linens
Stayed 3 nights in Aug 2023
Response from Manager on 6 Sept 2023
Hello Jason II, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 26 Jul 2023
Hello Cheryl,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

lillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Reunion
no complaints, the rooms were clean, the staff was professional, the breakfast food was very good. This was our second stay and would stay again. I slept comfortably, meaning the mattress was comfortable.
Stayed 3 nights in Jun 2023
Response from Manager on 15 Jul 2023
Hi Lillian,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

6/10 Okay

Robyn

Travelled with family and small children
Liked: Staff & service
Smaller rooms than previous hotels we’ve stayed. Unfolded towel had been left in the bathroom. Pillows are super flat so they’re folded into square pillows which then also makes them really small. Heavily touched areas still had fingerprints, etc on them. Tv didn’t work right. Our room door didn’t shut all the way unless pushed. Staff was nice tho
Stayed 1 night in Jul 2023
Response from Manager on 11 Jul 2023
Hello Robyn,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hampton Inn. Would definitely stay here again.
Stayed 1 night in Jun 2023
Response from -Kimberly on 18 Jun 2023
We are so glad to hear you enjoyed your stay with us. We are looking forward to seeing you again! Thank you.

6/10 Okay

Brad

Stayed 2 nights in Jun 2023
Response from Manager on 15 Jun 2023
Hello Brad,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 6 Jun 2023
Hello Adam,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Nelson

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in May 2023
Response from Manager on 1 Jun 2023
Hello Nelson,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
The room was clean and the hotel is nice overall. The bathroom was a bit worn and the shower drained very slowly. Standing in ankle-deep water is not ideal while showering.
Stayed 1 night in May 2023
Response from Manager on 31 May 2023
Hello elizabeth, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

8/10 Good

Huy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Everything is fairly okay, staffing very helpful and friendly
Stayed 2 nights in May 2023
Response from Manager on 25 May 2023
Hello Huy,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Okay

shenika

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was not worth the money we paid very basic nothing to rave about. Could use a fresher up. The hall way smelled good I like that. Breakfast was nice too.
Stayed 2 nights in May 2023
Response from Manager on 23 May 2023
Hello shenika, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Kalvin

Stayed 1 night in Apr 2023
Response from Manager on 25 May 2023
Hello Kalvin,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Linda

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on 20 May 2023
Hello Linda,Thank you so much for the incredible rating. We look forward to your next visit.

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and bright. But, it could have been a bit cleaner. The continental breakfast was marginal. Lots of dinning options close.
Response from Manager on 18 Apr 2023
Hi Mike,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. But glad to know that you find it wiht lots of dining options. We look forward to seeing you again and impressing you.

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Mar 2023
Response from Manager on 28 Mar 2023
Hello Brittany,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2023
Response from Manager on 24 Mar 2023
Hello Christopher,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

francine

Stayed 1 night in Mar 2023
Response from Manager on 15 Mar 2023
Hello francine,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Manager on 13 Mar 2023
Hello Felicia,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Cassey

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A train ran every hr and blew horn every time! Should have been warned.
Stayed 1 night in Mar 2023
Response from Manager on 11 Mar 2023
Hello Cassey, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Rachel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was dirty and needed a deep clean. My Tv didn’t work because someone had stolen the HDMI cord. Staff did fix the tv only to realize the remote didn’t work so I had to change Chanel’s by hand. Under the bed was filthy. And there were no safety strips in the shower.
Stayed 2 nights in Mar 2023
Response from Manager on 10 Mar 2023
Hello Rachel, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
I want to be very careful with my review. The stay at the hotel was excellent. I was booked into my room timely and the room was tidy. I was able to book out in a timely manner. I lost a Nintendo Switch console in my room which I recognize is my fault. Hotel staff located the switch and returned it to me. This would have been amazing except an SD card with a majority of the games had been removed prior to shipment. This would have been an excellent experience except for the dishonesty of one staff member. I don’t want to penalize other staff members with a negative review because of this as my experience overall was good but I do feel it should be reflected in my review.
Stayed 1 night in Feb 2023
Response from Manager on 4 Mar 2023
Hello James,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and comments about our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on 2 Feb 2023
Hello Carmen,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were particularly kind and gracious. Very welcoming. Went out of their way to make us fresh coffee when we arrived.
Stayed 1 night in Jan 2023
Response from Manager on 28 Jan 2023
Hello Susan,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2023
Response from Manager on 7 Mar 2023
Hello Melissa,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

4/10 Poor

Jessica

Stayed 1 night in Jan 2023
Response from Manager on 28 Oct 2023
Hello Jessica,Thank you for your feedback. We apologize for any inconvenience caused. We appreciate your input and will take it into consideration for future improvements.

6/10 Okay

Shambrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on 10 Jan 2023
Hello Shambrick,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Response from Manager on 30 Dec 2022
Hello cindy,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Problems with the a/c
Stayed 1 night in Dec 2022
Response from Manager on 6 Dec 2022
Hello Patrick,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Kalvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was really nice. The room was perfect. The lady that made the breakfast was really nice as well. All the employees we came across were nice.
Response from Manager on 4 Dec 2022
Hello Kalvin,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast and comments about our room. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met my needs
Stayed 1 night in Nov 2022

6/10 Okay

James

Business traveller
Very overpriced
Stayed 1 night in Nov 2022
Response from Manager on 13 Nov 2022
Hello James,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room and a great sleep. Coffee was good but the breakfast for me was not to good, I can't eat anything with bell peppers I have a mild allergic reaction to them. But over all a great stay.
Stayed 2 nights in Oct 2022
Response from Manager on 24 Oct 2022
Hello James,We appreciate that you've taken the time to share with us regarding our breakfast and also our room. We hope to see you again in the future. Thank you for your valuable business.