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Staying in a castle?! On its own island?! In Ireland?! Could there be anything better? Beautiful property with lovely, accommodating staff. It was perfect. We had a wonderful stay!
The castle was amazing. The service at the restaurant was poor. Out of several bottle of wine we ordered and slow service. Food was ok. The pigeon was the best part. We only ordered one desert, but we were charged for 2 three-course meals. We were undercharged due to a server hitting the wrong button on the machine, but then we were hounded later that night and the next day to pay the $70 difference. We left a £30 cash tip and the server pocketed that too. Extremely rude and unprofessional. Not how you treat guests when mistakes are made by the staff.
all staff working were very friendly, couretous and accomodating. I enjoyed the amenities, atmosphere and the food really impressive. thanks for a lovely night in your castle.
what I did not like was booking through a third party to learn if needed of their cancellation policy being 42 days in advance!
It is a lovely place to stay. Being on the island takes you away from the hustle and bustle. We took this as a “pause” from our tour of Ireland. David in the bar and Antonio in the restaurant go out of there way to make sure you enjoy your stay. Feel like an Earl!
The castle and the ground are magnificent and the rooms beautiful. I have traveled extensively over the last 40 years, and then that time I have had no finer meal, then was served at the castle for dinner. Clearly the work of one of the finest chefs imaginable.
Beautiful castle and lovely stay! The grounds are gorgeous, the staff welcoming. We had an amazing dinner and breakfast. Comfy bed, very nice amenities. I only wish we couldve stayed longer
We've been traveling in Italy for thirteen days and now in Ireland for another nine days. The Waterford Castle has been by far the best hotel we've stayed in regardless of price (Rome was more expensive). The dinner was perhaps the best meal, all things considered we've ever had and I've traveled all over the world. If you want a unique experience where you will be spoiled beyond your expectations, book the Waterford Castle.
Beautiful old castle. Staff very attentive with a lovely resteraunt and included breakfast. Grounds are beautiful and offer the ability for a long hike. Room was comfortable and spacious. Our stay was everything we had hoped for.
It was very authentic like which was what our party was wanting, room on second floor was warm and no air conditioning so beware. They do have a fan. Very cool old building
Staff went out of their way to take care of all needs. Beautiful property
Garry
Stayed 2 nights in May 2023
10/10 Excellent
James
27 May 2023
Liked: Cleanliness
I loved the atmosphere of the experience, and it starts with the kindness, from the reception, to Mike who helped me with luggage, to fillipo the bartender! The whole time was enjoyable!
The castle was amazing. We stayed in the beautiful room it was very spacious & comfortable.
All the staff eas very friendly.
We eat at
restaurant in the castle waiter was excellent & food was amazing.
We played croquet on the front lawn & walked the grounds.
Was a great pkace. Would return on future trip to Waterford.
Did tour at House of Waterford it is a must do if you are in Waterford.
Great stay.
Our room had an old style claw tub and the shower was an old style ring with a shower curtain that wrapped around you. Although very nostalgic, not practical. For such a luxurious hotel, in this day and age, the wifi was terrible. Beautiful hotel, beautiful grounds, and the staff are exceptional, but way too expensive for what you get.
Rooms, castle and gardens were beautiful. The breakfast was delightful wilt filled menu and continental foods of pastries, cereals, and more. Lovely setting and warm friendly staff. We are glad we stayed. Shower was a bit tight with the shower curtain and our bathroom window only had a sheer.
This is a truly beautiful hotel in a stunning location. It’s a castle so don’t expect all the latest mod-cons. The Restaurant is very good and the food is really top notch. Be warned there is only a ferry to access the hotel, no bridge so don’t arrive too late
The hotel and grounds lovely and nothing to complain about cleanliness or physical condition of facilities. Our 5th hotel on Ireland tour and this one all the service seemed "transactional". Checkin and out confusing, last dinner served 7:30, sommelier suggestion for beef course was "any of our red wines ".
The island location accessible by ferry only is both romantic and isolating.
We loved our stay at Waterford Castle! The staff was very welcoming and helped us with our luggage upon arrival. The rooms are very clean and come with loads of amenities. We certainly recommend this option to anyone staying near Waterford!
Great unique place on its own island. Staff are super efficient and friendly. Rooms are spacious, classic and well appointed. Hallways are tired but that’s the only thing negative.
Fantastic location on a private island on the river suir. Requires a short free car ferry ride which takes 5 mins. Rooms are old world what you'd expect from a castle. Interior very ornate. There's a fabulous fireplace in the reception. I could imagine sitting there on a cold winters night with a couple of hot whiskeys! Staff are very friendly. Afternoon tea and dinner in the dining room were amazing. Overall a great stay and a great old world experience. Will definitely visit again.
I love the location of this hotel and the whole grounds of this castle are beautiful. We stay here everytime we come to Ireland.
Jennifer
Stayed 1 night in Nov 2019
Response from Marketing Team on 28 Feb 2020
Thank you for taking the time to leave us a review. We are delighted you have enjoyed your past stays with us and look forward to welcoming you back to the Island Resort Soon.