Dear Keesha, Thank you for choosing The Westin Washington, DC Downtown. We are glad you had an overall pleasant stay and that our optimal location worked well for your plans. That said, we apologize for the service issues you experienced during your time with us; we will share your comments appropriately as we continually strive to enhance our great experience. Thank you again for all of your feedback, and we hope to welcome you back for the exceptional visit you deserve.Vladimir Baires,Sr. Rooms Operations

Dear Anthony, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington, DC Downtown. We look forward to your return and wish you all the best with your future travels.Vladimir Baires,Sr. Rooms Operations

Dear Raymond, Thank you for the high rating of The Westin Washington, DC Downtown. We appreciate you for mentioning our intuitively designed property and great location. From the National Mall to Chinatown, the best of the city is right outside our doors. That said, we are sorry for the inconvenience caused to you during our breakfast, we will share this with the appropriate individuals as we continually strive to enhance our guest experience. Thank you again for your business, and we look forward to welcoming you back on your next visit to the area.Vladimir Baires,Sr. Rooms Operations

Dear Robert, Thank you for sharing your feedback about your recent stay. While we are pleased to learn you enjoyed our relaxing property, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. Thank you again for being our guest, and we hope that we will have a future opportunity to show you the exceptional visit you deserve.Vladimir Baires,Sr. Rooms Operations

Dear Keer, Thank you for sharing your review. We apologize for the issues you experienced during your time with us. Our associates strive to provide thoughtful and anticipatory service, and we are sorry that we did not meet these expectations. We also regret your dissatisfaction with our destination fee; we value hearing from our guests, and we appreciate your feedback. Thank you again for choosing us, and we hope you will give us an opportunity to show you our devotion to exceptional hospitality.Vladimir Baires,Sr. Rooms Operations

Dear Gregory, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Washington, DC Downtown and that our beautiful property and attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. That said, we regret not meeting some of your expectations; we will share your comments appropriately. Thank you again for your feedback, and we look forward to welcoming you back soon.Vladimir Baires,Sr. Rooms Operations

Dear Mohamad, Thank you for sharing your review. We apologize for the difficulty you had with the air conditioning unit in your guestroom and for your dissatisfaction with our pillows. We have taken note of the concerns you raised as we are continually striving to ensure a perfect stay for every guest. Furthermore, we regret your disappointment with some of the extra costs associated with your visit. We are grateful for every remark, including the things you would change. We are also sorry to learn about the billing-related issues regarding the breakfast that may have been made from our end. We will review your comments with the appropriate individuals, and we appreciate your patience during this time.Vladimir Baires,Sr. Rooms Operations

Dear Terrance, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Vladimir Baires,Sr. Rooms Operations

Dear Peter, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Vladimir Baires,Sr. Rooms Operations

Dear Yok, Thank you for being our guest and for taking the time to write your review. We appreciate all of your feedback, the positive as well as the things that would have advanced your experience. We regret your dissatisfaction with our destination fee. These fees are listed on our websites, and we will share your comments appropriately. We hope to have another chance to accommodate you in the future. Vladimir Baires,Sr. Rooms Operations

Dear Marquhne, Thank you for taking the time to share your feedback regarding your time at The Westin Washington, DC Downtown. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We appreciate your feedback and hope to welcome you back soon. Vladimir BairesSr. Rooms Operations

Dear Stephen, Thank you for taking the time to review our hotel. We want every guest to receive exceptional, meaningful service from our associates, and we are sorry this did not happen during your stay. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. We look forward to your next visit.Vladimir Baires,Sr. Rooms Operations

Dear Dayo, We are pleased you had an enriching stay at The Westin Washington, DC Downtown, and we thank you for your energetic review. We offer travelers a tranquil haven with city access, and we appreciate your kind remarks about our beautiful property. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Vladimir Baires,Sr. Rooms Operations

Dear Elena, Thank you for choosing The Westin Washington, DC Downtown and for your generous review. We are glad our innovative approach to decorative details added to the enjoyment of your visit. We strive to combine meaningful service with enriching style, and we appreciate your acknowledgment of our efforts. We look forward to seeing you again soon.Vladimir Baires,Sr. Rooms Operations

Dear Alan, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington, DC Downtown. Thank you for your generous rating. We are excited to share your kind remarks with our associates. They are committed to enhancing each guest’s visit with exceptional hospitality, and we appreciate your recognition of their service. Thank you once more for being our guest, and we hope to welcome you back very soon. Vladimir Baires,Sr. Rooms Operations

Dear Kenneth, Thank you for rating your stay at The Westin Washington, DC Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Vladimir Baires,Sr. Rooms Operations

Dear Christopher, We are thrilled you had an excellent stay at The Westin Washington, DC Downtown, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Vladimir BairesSr. Rooms Operations

Dear Alison, Thank you for being our guest, and for your thoughtful review. While we hope you had an overall satisfactory stay, we apologize for the inconvenience you had due to issues with the in-room phone. We certainly understand the frustration caused and are very grateful for your patience. We will share your comments with the appropriate individuals as we are continually striving to grow and improve our guest services. Thank you again for your valuable feedback, and we hope to welcome you back for the flawless visit you deserve.Vladimir BairesSr. Rooms Operations

Dear Sharon, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington, DC Downtown. We look forward to your return and wish you all the best with your future travels.Vladimir BairesSr. Rooms Operations

Dear Yelena, Thank you for choosing to stay with us and for taking the time to share your perfect rating. At The Westin Washington, DC Downtown, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. Thank you again for your business, and we hope you will make us your home away from home whenever your travels bring you to our city. Happy Holidays and Happy New Year!Vladimir BairesSr. Rooms Operations

Dear Tim, We are happy you chose The Westin Washington, DC Downtown Hotel for your recent visit to Washington. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Vladimir Baires

Dear Terrel, Thank you for choosing to stay at The Westin Washington, DC Downtown Hotel. We are glad our location was convenient for your visit to all the many attractions of our thriving city. We look forward to being your home the next time you are in our area.Vladimir Baires

Dear Skyler, Thank you for the review of your time at our hotel. We are sorry that we did not provide you with the seamless and meaningful stay for which we are known. We hope to have another opportunity to welcome you again and show you our commitment to exceptional hospitality.Vladimir Baires

Dear Betelihem, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The Westin Washington, DC Downtown Hotel, and we hope to see you again soon. Vladimir Baires