Ratings based on 1,182 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jan-2015
I loved the place.. Location is amazing.. They are very welcomed
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Nice hotel next to the White House

Posted 09-Jan-2015
Excellent hotel and location right next to the White House. Restaurant is very good and we enjoyed the pool and hot tub very convenient
3 out of 5
Recommended
for Everyone
by A verified travellerfrom MEXICO DF

LA UBICACION DEL HOTEL ES MUY BUENA, SERVICIO MALO

Posted 08-Jan-2015
Pros: LA UBICACION
Cons: TODO
Location: LA CASA BLANCA Y EL WASHINGTON MEMORIAL MUY CERCA TODOS LOS MUSEOS CERCA CHINATOWN CERCA A 15 MINUTOS DE GEORGETOWN CERCA DE H STREET
EL HOTEL TIENE UNA EXCELENTE UBICACION Y LA INSTALACIONES SON AGRADABLES. EL PERSONAL QUE ATIENE ES POCO COMPETENTE Y TIENEN UNA MALA ACTITUD. EL ASEO EN LOS CUARTOS ES BASTANTE MALO.
4 out of 5
Recommended
for Everyone
by A verified traveller

眺めの良いキレイなホテルです

Posted 08-Jan-2015
内装は物凄くキレイで眺めもよかったです。 夜中に隣の若者が爆音でパーティーをはじめ音がうるさく眠れなかったのでフロントに話をすると、すぐに守衛さんが来て対応してくれました。 眺めも良く、四日滞在しましたが快適でした。
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Location!

Posted 05-Jan-2015
Pros: Location
Cons: None
J.W. Marriott is located in the center of all what Washington DC has to offer. Walking distance from the museums and most all the monuments. Great Hotel!!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco

Nice hotel, Not too nice staff

Posted 04-Jan-2015
Staff are always too busy to respond in a complete manner to your questions. All you get is a short/rude answer. For instance, it took me four questions from four different staff members to find the pool!!!
1 out of 5
by A verified traveller

Terrible service and unfriendly people

Posted 04-Jan-2015
Very impolite and rude people working in this hotel. Loud drilling machine noise from 9-5 without any info about it before! One evening light went off and after phoning the reception they just siad it was a scheduled power outage to repair something. Terrible service at the hotel restaurant Avenue grill. Got no drinks and raw eggs for breakfast! List goes on and on..
Comment from Hotel Management
07-Jan-2015 by Dan Mckeon, Hotel Management
Good Afternoon, Thank you for taking the time to review our property. Your feedback is one of the best tools that we have to better service our guests in the future. Please allow me to express our sincerest apologies. From the nature of your comments, it seems that we have fallen considerably short in our efforts to provide the service and accommodations you were expecting. Please be aware that I have shared your comments with our restaurant managers to ensure action is taken to rectify the issues that you highlighted. You’re a valued guest, and all hotel initiatives are aimed at providing you with a positive experience. We would like the opportunity to serve you again, and I genuinely hope we have a chance to do so. If there is anything else that I can assist you with, please do not hesitate to ask. Sincerely,
4 out of 5
Recommended
for Families
by A verified travellerfrom Mississauga

Touring Washington

Posted 04-Jan-2015
Pros: Very clean, breakfast was excellent (get the plan, its worth it)
Cons: It would have been nice to have a small fridge in our room as it looked like it was removed at one time. Valet parking took time and was expensive.
Location: Washington Mall, Monuments, White House, Capitol, Smithsonians all walkable
Location was convenient as we could come and go easy.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Brisbane, Australia

Nice hotel close to National Mall

Posted 04-Jan-2015
Very nice hotel, friendly staff, great gym and pool area (heated). Clean rooms and comfortable beds. Excellent shower pressure. Only negatives are overpriced restaurants in the hotel with average food and the big one is no complementary wifi in the rooms. It's 2015. This should no longer be a service you pay $13 a day for.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston

Nice hotel in a good location close to metro stops

Posted 03-Jan-2015
JW Marriott has always been good. But this time they were renovating and I couldn't sleep at all! So annoying!