Ratings based on 865 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Des Moines, Iowa

Nice hotel in a great location with excellent serv

Posted 28-Jul-2014
Pros: I liked the location, we were upgraded to an upper floor with a great view of the Washington monument, the staff were friendly and helpful
Cons: The rooms are small like in any big city but were very comfortable
I was in town for a short trip for an art show I was in. I brought along my husband so he could see some of the museums. We had one full day and two half days and I was amazed at how much we could see and do. The location of the hotel made it very easy to walk to most places and there are always taxis available. The hotel staff will have a taxi for you within about 30 seconds. Great city for a quick getaway and it would be hard to run out things to do for a longer stay too. DC is now a very clean, friendly and safe city.
2 out of 5
by A verified traveller from Central Virginia

Good tourist location

Posted 28-Jul-2014
Priced high because of its location, this Marriott has the distinction of having truly dismal food. The staff is friendly and helpful but the rooms are dated and the bathrooms cramped and old. The chain would have difficulty attracting guests to this property were it not for the excellent address.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Very nice stay

Posted 24-Jul-2014
Pros: Near the Metro and many attractions
Cons: Nothing
Location: Near the Metro and many attractions including the White House, Ford's Theatre and Smithsonian American History and Natural History Musuems
Took my son to DC for his 21st birthday. I decided on the JW Marriott based on location. It is near many attractions and a Metro stop. The hotel was very nice. Room was very clean. Staff was great.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Wonderful Hotel in the heart of the city

Posted 23-Jul-2014
Pros: The employees were the best.
Cons: Size of bathroom
Location: Near the Ronald Reagan building, retail shops, restaurants and a stop for the double Decker bus tours.
We had a wonderful stay at the J W Marriott. The room was very very clean and the bed was comfortable. The employee couldn't help you enough and always had a smile on their faces. The Hotel is located in the heart of the city and you can easily walk to many destinations. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Grosse Pointe, MI

Perfect location for all the attractions.

Posted 22-Jul-2014
Pros: Beautiful lobby and friendly staff.
Less than 2 blocks away from White House. We were able to walk to all attractions: Monument Mall, Holocaust Museum, Smithsonian Musuems, Captial Building... We arrived after midnight and had requested 2 double beds. Only King bed rooms were available, so they upgraded us to a beautiful suite. Concierge was fantastic and sent us to great restaurants, all within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveller from Arkansas

Best Value

Posted 22-Jul-2014
Pros: Location, location, location. Loved the lobby too and in-house Starbucks.
Location: Every Washington DC monument.
This hotel is clean, modern and beautiful. It's all about location! This hotel is in the middle of it all. TIP: If you wake up before 9am, stop by the fitness center. They leave a large bowl of fresh fruit there each morning. Makes for a great breakfast!
2 out of 5
by A verified traveller from Louisiana

Lack of hospitality especially concerning the cost

Posted 15-Jul-2014
The hotel was nice on the inside and the location was convenient but the only drinks and snacks available were the overpriced ones in the room and the gift shop. No vending machines on the property, and the gift shop charged 5 cents for a bag to put your purchases in. Honestly I have been in hotels that were half the price that did much more to be sure the needs of the guests were met. It seems that this hotel just wants to make money and has forgotten that it is in hospitality industry.
Comment from Hotel Management
16-Jul-2014 by Dan Mckeon, Hotel Management
Thank you for taking the time to review our property. Your feedback is one of the best tools that we have to better service our guests in the future. Please allow me to express our sincerest apologies for the inconveniences you experienced during your stay. I’m so sorry that your stay was less than enjoyable for the few reasons that you highlighted above. We try our very best to ensure each guest leaves our property satisfied with their trip, regardless of the reason for travel. Again, I sincerely apologize we were not able to accomplish that goal for your stay. Thank you so much for choosing to stay with us. If you’d like to discuss this issue any further, please feel free to reach out to me directly and I’d be happy to assist in any way possible . Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Location was perfect

Posted 14-Jul-2014
Loved the staff, food, service. We highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice and relaxing

Posted 12-Jul-2014
Pros: location
Location: it is one of the best places to be and walk aroun of the interesting places
It was nice but we did not find the safe box into the room, i have to ask for it and they spent a couple of days to install it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Place to Stay

Posted 09-Jul-2014
Pros: Location two blocks from the Washington Mall.
Cons: Ventilation system in bathroom was the only complaint. The bathroom fills with steam and there seemed to be no working ventilation fan.
Location: Every major museum & monument along the National Mall plus the White House and Capitol.
The J.W. Marriott is in an ideal location if you are out exploring the Washington Mall and all that it has to offer.