Ratings based on 976 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from Minnesota

Very close to White House, Washington Memorial. Yo

Posted 20-Oct-2014
Pros: Everything
Cons: Wierd Elevvator system that took some getting used to
Location: All of the major sites on the Capitol Mall are an easy walk away. The White House is only 3 blocks away
Very close to White House, Washington Memorial. you can't get closer. Room came with a very good Breakfast Buffet that was more than enough to hold us over till Dinner. We were very happy
4 out of 5
for Everyone
by A verified traveller

Good base for touring Washington

Posted 12-Oct-2014
We were on business but found the hotel central and easy to walk to several nice restaurants
5 out of 5
for Everyone
by A verified traveller from CA

Excellent location

Posted 06-Oct-2014
Staff was great, the restaraunt in the hotel, Avenue, was wonderful.
5 out of 5
for Everyone
by A verified traveller from Lancaster, PA

Great hotel, and excellent service!

Posted 05-Oct-2014
Pros: I cannot pick just one thing.
Location: This hotel sits in a perfect downtown location. Very close to the White House, the National Mall, the National Museums, and the local fare is great.
This was my first time at the JW. I will definitely be back to visit again, and I hope to use other facilities if they are just as nice as this one. The ambiance was nice, the staff was more than willing to help from the staff at the Valet, to the concierge, the front desk, and then the room cleaning staff. Very impressive.
4 out of 5
for Everyone
by A verified traveller from florida

Posted 22-Sep-2014
room was clean and comfortable. only complaint was bathroom was small and a little outdated.
4 out of 5
for Families
by A verified traveller from London

Centrally located hotel. Excellent for a family.

Posted 20-Sep-2014
Pros: The large light lobby with wifi was a good place to sit and catch up on emails.
Cons: We were happy.
Location: Good location for main sights. Not so great for morning breakfast spots.
Four of stayed in one room (two doubles) for three nights to see Washington's sights. Easy to walk to White House and Smithsonian. Other areas (e.g. Georgetown) a short taxi ride away (we found generally that four people in a taxi worked out cheaper and more convenient than four separate metro tickets.) Slightly impersonal feel, as all large hotels, but common areas very smart and spotlessly clean. The room was a bit small but adequate. Comfy beds, good hot shower, coffee maker, free chilled water. Overall we were happy with our choice.
3 out of 5
by A verified traveller from Los Angeles

Choose a different hotel

Posted 15-Sep-2014
Nice location. Centrally located and nice walking distance to the attractions . Our room was at te second floor facing the street and it was so loud and noisy . The room was outdated and the air coming out from the AC smells like urine. And no free wifi . The concierge not happy with his job not very accommodating . Go spend your dollar somewhere else . This hotel is not worth your money .
5 out of 5
for Everyone
by A verified traveller from Ottawa, Ontario, Canada

Close to everything of importance to us

Posted 08-Sep-2014
Pros: Nothing to dislike
Cons: n/a
Location: It was Washington DC: what more can I state
Easy access to everything of importance. Staff were friendly and courteous and very helpful
2 out of 5
by A verified traveller from new york

Dirty rooms

Posted 08-Sep-2014
Hair all over the floor and sink and toilet. Discusting. Had to call room service before we went back in.
Comment from Hotel Management
20-Sep-2014 by Dan Mckeon, Hotel Management
Good Morning, Thank you for bringing this issue to our attention. I have communicated your comments with our housekeeping department to ensure this situation is rectified immediately. Please allow me to express our sincerest apologies for the issues you’ve encountered while staying with us here at the JW Marriott Washington DC. I understand how important a well maintained room is to our guests, as well as prompt and reliable customer service. For that I must apologize one more time. You’re a valued guest, and all of the actions we take are aimed at providing you with a positive hotel experience. If you wouldn’t mind contacting me directly, I’d like to attain some specifics from your reservation so I can properly address this issue to our housekeeping managers. Thank you once again for staying with us, and I look forward to hearing from you. Kind Regards,
5 out of 5
for Couples
by A verified traveller from England

Spacious public areas, superb location, immaculate

Posted 04-Sep-2014
Pros: Location. Facilities. Cleanliness.
Cons: The size of the bathroom, it would be fine for two people but a little small for a family. The bar service in the hotel bar was only average.
Location: National Mall is 10 minutes walk away, shops & restaurants the same. 5 mins taxi ride from rail station and 20 mins from the Ronald Reagan airport.
We had a very pleasant stay midway through our US cities tour. Although our bathroom was rather small for a family of four staying three nights...all other aspects compared favourably to the other hotels we stayed in in New York, Chicago, Cleveland and Niagara Falls. Good value for money and the location is tremendous for the National Mall and all of its attractions. Family friendly too.