Ratings based on 1,636 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom GN

Establecimiento muy bien situado

Posted 14-May-2015
Bien comunicado y con restaurantes cercanos buenos, el servicio de alquiler de bicicletas junto al hotel, económico
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location!

Posted 13-May-2015
The staff is wonderful. The rooms could be updated a bit, especially the bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and staff

Posted 11-May-2015
Pros: Staff, location
Cons: Elevator speed
Everything was fantastic. The elevators are slow, however.
3 out of 5
by A verified travellerfrom new york

Good location, meh hotel.

Posted 10-May-2015
Night concierge was terribly rude on arrival. He refused to help us with DC street parking rules, which by the way are terrible. We had to go to the holiday inn across the street, who were very nice and helpful with the question we had. The Helixl gave us a room different than what we signed up for. Showers were difficult to turn on and we had to call engineering. Our sink was in terrible condition (looked like it was made out of paper).
4 out of 5
Recommended
for Everyone
by A verified travellerfrom upstate ny

Comfortable

Posted 06-May-2015
Friendly-welcoming staff. Nice quiet room with comfortable bed, great shower and funky wash basin and set up.... Different and nice...
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Apr-2015
Good clean hotel. Some noise at 4am when they rearrange the bar for breakfast.
2 out of 5
by A verified travellerfrom California

Not up to Kimpton standards

Posted 19-Apr-2015
Pros: Hotel is in a good location but that's all that we liked.
Cons: Lots could be improved here, from the condition & appearance of the property to the helpfulness of the staff.
I've stayed at multiple Kimpton hotels in many east & west coast cities but this is by far the worst of them. This hotel may look modern in photos but the neon colors were surely chosen as a way to hide the grime. Apoarently, vacuum cleaners here don't reach all the way into corners. If this hotel was updated in the past, it seems to have been done on a very tight budget. 'Tight' is a good adjective to describe the hotel management and the room. I've been a member of Kimpton's rewards program for several years; I've always made my reservations through 3rd parties but this is the first time I've been denied the program's perks for having done so. The guy who checked us in at the front desk upon arrival was full of glee that we wouldn't be receiving the $10 credit for the minibar or points for the stay. I mean, come on, we pay $400/night and they deny a single $10 credit to claim overpriced junk from the minibar, lol. The bedroom was big enough but there was only 12-inch walk space around the bed. The view from our 4th floor room (which in itself was some sort of illusion as I swear it felt like the elevation of a 2nd floor) was of the trash collection area for multiple establishments - think, early morning truck noise. A large mattress that had been spray painted remained there for the entire duration of our stay. The bathroom was cramped & tiny and there was no hand soap. "We don't have any," said the room service lady. Eventually, she found a bar of face soap that we used.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Raleigh, NC

My stay was better the last year....

Posted 15-Apr-2015
Pros: The location.
Cons: The friendliness of the staff.
Location: It's in a wonderful location near everything: transportation, great restaurants, and shopping.
My experience was just ok this time. It was my birthday and I was expecting something special like an upgraded room or a better room location. I could hear water flushing all night and we had a great few of the rooftop. The bathroom floor tile was cracked and rocked when we walked on it. The check in was really unfriendly and it was like he didn't have time for us. Also, the bar on Friday night was understaffed it took us 45 minutes to get a piece of cake. Oh... to top it all off, my husband killed a giant roach in the bathroom!! I love this location, but I think we will try another hotel next time. I can say that they did give me a complimentary bottle of sparkling wine and chocolates.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom West Des Moines

Posted 12-Apr-2015
Pros: staff was amazing, very helpful and always saying hello when you come in
Location: walking distance to a number of great bars and restaurants easy to catch public transportation to other parts of the city
loved the unique rooms and decor through out the hotel,,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Apr-2015
Wir waren für ein Wochenende da! Perfekte Lage zu lokalen,Bars und resturants! Wir haben alle Sehenswürdigkeiten zu Fuß erreichen können und auch das Personal war nett! Perfekt für junge Leute!