Room, 1 Queen Bed | Premium bedding, pillow-top beds, in-room safe, desk

Reviews of Grand Hyatt Washington

Grand Hyatt Washington
1000 H Street NW, Washington, DC

Reviews

8.8

Excellent

Rating 10 - Excellent. 1207 out of 1937 reviews" "
Rating 8 - Good. 441 out of 1937 reviews" "
Rating 6 - Okay. 157 out of 1937 reviews" "
Rating 4 - Poor. 79 out of 1937 reviews" "
Rating 2 - Terrible. 53 out of 1937 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Liliana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel within walking distance to everything. Walls a bit thin could hear our neighbors flushing the toilet but otherwise a great stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Fidel

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from John on 26 Mar 2024
Hello Fidel,Thank you for adding this 5 star rating of our Grand Hyatt Washington. I am glad you like our property. I hope you can visit again.Best Regards,John

10/10 Excellent

James Orndoff

Liked: Cleanliness, amenities, property conditions & facilities
Water is not hot enough.
Stayed 1 night in Mar 2024
Response from Janet on 16 Mar 2024
Dear James Orndoff,We appreciate you taking the time to rate our property. We are pleased to know that overall, you had a great experience. We are disappointed to hear about the water temperature and will share this with our management team, so they can have this looked into. We hope to welcome you back for another stay at our Grand Hyatt Washington. Warm regards,

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Tieysha on 16 Mar 2024
Hello Joshua,Thank you for your 5 out of 5 rating. We are so overjoyed to know that you had a great stay with us. We look forward to welcoming you back to Grand Hyatt Washington in the future.Best Wishes,

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Krista on 12 Mar 2024
Hello Brian, Thank you for taking the time to provide us with your 5/5 rating. We are thrilled to know that you enjoyed your stay with us at the Grand Hyatt Washington, and we hope that we can welcome you back again soon!Warm Regards, Krista

10/10 Excellent

Gretchen

Stayed 1 night in Feb 2024
Response from Tieysha on 28 Mar 2024
Hello Gretchen,Thank you for your 5 out of 5 rating. We are so pleased to know that you enjoyed your stay here with us at Grand Hyatt Washington. We look forward to welcoming you back in the future.Best Wishes,

10/10 Excellent

Lijie

Liked: Cleanliness, property conditions & facilities
very happy with my stay
Stayed 2 nights in Jan 2024
Response from Melinda on 28 Feb 2024
Dear Lijie,Thank you for taking the time to review our property. We are so glad to hear you were happy with your stay. We hope to welcome you back to Grand Hyatt Washington again soon!Warm regards,Melinda

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and customer service.
Stayed 2 nights in Feb 2024
Response from Betsy on 22 Feb 2024
Dear Amy,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our location and customer service was excellent. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 Good

MELISSA

Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and the staff very accommodating. The wait staff was helpful with recommendations, and service. I do have a suggestion, a wellness or pumping room for breast feeding moms. The only place to pump in the common area was a family restroom.
Stayed 1 night in Jan 2024
Response from Brittney C. on 12 Feb 2024
Hello Melissa,Thank you very much for your review. We are delighted to hear that you enjoyed your stay, and our staff was accommodating and helpful. Your recommendations have been noted, thank you. If you are in the area in the future, we would love to welcome you back atGrand Hyatt Washington.

10/10 Excellent

Perry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and very nice.
Stayed 2 nights in Jan 2024
Response from Michaela on 6 Feb 2024
Dear Perry,Thank you for your patronage to us here at Grand Hyatt Washington. I am pleased you enjoyed your time with us and your stay was a success. I look forward to a return visit at some point in the future and thank you for your review. Have a great day!

10/10 Excellent

Stephanie

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Loved the stay! Great location
Stayed 3 nights in Jan 2024
Response from Laura on 31 Jan 2024
Dear Stephanie,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that our location was perfect for your needs. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay for my trip to Washington DC and this was where my conference was held. I really enjoyed the walkable options and would stay again
Stayed 3 nights in Jan 2024
Response from Jamison on 31 Jan 2024
Hello Nicole, Thank you for taking the time to review your recent stay at our hotel. We are overjoyed to hear you had a great stay during your conference. We are even more thrilled to hear that our hotel's location stood out to you the most and impacted your stay positively. We look forward to welcoming you again in the future at Grand Hyatt Washington!Best regards,Jamison

10/10 Excellent

William, Abbeville

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, especially with the Metro
Stayed 3 nights in Jan 2024
Response from Tieysha on 22 Jan 2024
Hello William,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to hear that you enjoyed our excellent location. We look forward to welcoming you back to our hotel here at Grand Hyatt Washington in the future.Best Wishes,

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Jan 2024
Response from Tieysha on 22 Jan 2024
Hello Crystal,Thank you so much for your 5 out of 5 rating. We are so very happy to hear that you enjoyed your stay here with us and we look forward to welcoming you back to Grand Hyatt Washington in the future.Best Wishes,

10/10 Excellent

Lucia, Annapolis

Travelled with family and small children, Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Tieysha on 20 Jan 2024
Hello Lucia,Thank you for your 5 out of 5 rating. We hope you had a pleasant stay here with us at Grand Hyatt Washington and we look forward to welcoming you back in the future.Best Wishes,

10/10 Excellent

HUA

Liked: Cleanliness, property conditions & facilities
The receptionist was very welcoming.
Stayed 4 nights in Jan 2024
Response from Tieysha on 15 Jan 2024
Hello HUA,Thank you for taking the time to leave us your review as well as your 5 out of 5 rating. We are so happy that you found our front desk receptionist to be very welcoming. We hope we will have the pleasure of welcoming you back to Grand Hyatt Washington in the future.Best Wishes,

10/10 Excellent

Doretta

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
They accommodated me by allowing me to check in early for a reasonable price. I arrived earlier than expected and didn't want to sit in the lobby with all my stuff. All around exceptional customer service. The hotel was clean and smelled so good. I will definitely be back.
Stayed 1 night in Jan 2024
Response from Tieysha on 14 Jan 2024
Hello Doretta,Thank you so much for your 5 out of 5 rating. Thank you for your kind words regarding our customer service, clean and nice smelling hotel, and our accommodations. We look forward to welcoming you back to Grand Hyatt Washington in the future.Best Wishes,

10/10 Excellent

YE

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Janet on 27 Jan 2024
Greetings Ye,We are very happy with the rating you gave our Grand Hyatt Washington! We hope we exceeded your expectations in every aspect of your stay. We hope to have the pleasure of welcoming you back soon.Warm regards,

10/10 Excellent

YIFANG

Stayed 3 nights in Dec 2023
Response from Laura on 9 Jan 2024
Dear Yifang,Thank you so much for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Cecily, Newport Coast

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Janet on 25 Jan 2024
Dear Cecily,We appreciate you taking the time to rate our property. We are very happy with the rating as this lets us know we met your expectations. We hope to welcome you back to our Grand Hyatt Washington for another exceptional experience.Warm regards,

10/10 Excellent

rodrigo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jamison on 31 Jan 2024
Hello Rodrigo, Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Grand Hyatt Washington!Best regards, Jamison

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rebecca on 12 Jan 2024
Greetings Shannon,Thank you for providing 5 stars and for your recent stay with us. We hope to welcome you back again. Best regards, Rebecca

10/10 Excellent

INDRI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location and very clean
Stayed 1 night in Dec 2023
Response from Larissa on 31 Dec 2023
Greetings INDRI,Thank you for you feedback and rating. We are happy that you enjoyed your stay with us and found our location convenient and our hotel clean. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Tieysha on 31 Dec 2023
Hello Paul,Thank you for your 5 out of 5 rating. We hope you enjoyed your stay, and we look forward to welcoming you back to Grand Hyatt Washington in the future.Best Wishes,

8/10 Good

Som

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Tieysha on 30 Dec 2023
Hello Som,Thank you for your rating. We hope you had a pleasant stay with us, and we look forward to welcoming you back to Grand Hyatt Washington in the future.Warm Wishes,

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall good location to talk to sightseeing and many restaurants nearby. Stayed here a couple times and never had an issue. Park across the street in the City Center garage $27 a day much better than the hotel rate
Stayed 2 nights in Dec 2023
Response from Larissa on 30 Dec 2023
Greetings Zachary,Thank you for your recent stay and feedback. We appreciate your patronage and we are happy that our location is convenient for you. We thank you for your insight on our parking fee and will bring this to the attention of management. We hope to have the pleasure of welcoming you again the next time you are in the area.Warm regards,

10/10 Excellent

Nicolette

Liked: Cleanliness, room comfort
Wonderful stay
Beautiful hotel in DC. I have not been this impressed by a hotel in years. The staff are great, hotel in located in a great walkable area of the city. Will be staying here again. Oh- and the gym is fabulous
Stayed 1 night in Dec 2023
Response from Janet on 30 Dec 2023
Dear Nicolette,Thank you for taking the time to review our Grand Hyatt Washington. We are delighted to hear you were impressed with our beautiful hotel, gym and location. It was a pleasure having you as our guest. We strive to provide an exceptional experience for all our guests, and it pleases us to hear how great the staff was. We. love it when our guests say they will return! We can't wait to welcome you back for another great stay.Warm regards,

10/10 Excellent

Yoshie

Stayed 3 nights in Dec 2023
Response from Tieysha on 30 Dec 2023
Hello Yoshie,Thank you for your 5 out of 5 rating. We hope you enjoyed your stay here with us. We look forward to welcoming you back to Grand Hyatt Washington in the future.Best Wishes,

8/10 Good

Karen

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Very clean, well maintained hotel. Was charged an extra fee that was not mentioned anywhere. Other than that, happy with our stay here.
Stayed 1 night in Dec 2023
Response from Candace on 24 Dec 2023
Dear Karen,Thank you for taking the time to review your recent visit to our hotel. We are overjoyed to hear your positive feedback of the hotel being clean and well maintained. We look forward to welcoming you again in the future at Grand Hyatt Washington!Warm regards,Candace

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Anisa on 13 Jan 2024
Hello John,Thank you for leaving a rating. We hope you enjoyed your stay with us and hope to see you again soon.Best,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Grand Hyatt Washington DC offers everything you should want in a downtown hotel. From the friendly, competent staff, very clean/quiet rooms, clean common areas, and the amenities...just top notch. Highly recommend to anyone and will be staying there myself on my next trip to DC.
Stayed 4 nights in Dec 2023
Response from Rebecca on 23 Dec 2023
Hello Richard, Thank you for your feedback. We are thrilled that you enjoyed your stay with us! We strive to make each stay pleasant and we are glad that you had a great time! Happy you enjoyed our beautiful hotel and amazing staff. We look forward to welcoming you again as our guest. Warm Regards, Rebecca

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Tieysha on 23 Dec 2023
Hello Susan,Thank you so much for your 10 out of 10 rating. We are so happy to know that you enjoyed your stay here with us. It was our pleasure having you as a guest and we look forward to welcoming you back to Grand Hyatt Washington in the future.Best Wishes,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value for DC.
Stayed 1 night in Dec 2023
Response from Betsy on 21 Dec 2023
Dear David,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

4/10 Poor

Verified traveller

Outdated
Hotel rooms are not updated. Bathroom especially was a disappointment. Very outdated. Also the products are not great. Hotel is so large that depending on room, you end up walking a lot from the elevator. Everything appears old and outdated. Chose this for location but definitely not worth the money. Surprised it has 4 stars. Pretty good bar and restaurant though.
Stayed 1 night in Dec 2023
Response from Ana on 21 Dec 2023
Greetings,Thank you for taking the time to share your feedback. We're sorry to hear you didn't enjoy your stay with us because of the hotel's condition. We'd like to discuss this further with you; please contact us through our social or chat channels.

10/10 Excellent

Dennis

Stayed 2 nights in Dec 2023
Response from Ana on 21 Dec 2023
Greetings Dennis,Thanks for sharing your rating! We hope to provide you with an even better experience the next time you visit!

10/10 Excellent

Charles, Honolulu

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tieysha on 21 Dec 2023
Hello Charles,Thank you for your 5 out of 5 rating. We are so happy to know that you enjoyed your stay with us. We look forward to welcoming you back to Grand Hyatt Washington in the future.Best Wishes,

2/10 Terrible

Brian

Stayed 1 night in Dec 2023
Response from Tieysha on 15 Dec 2023
Hello Brian! We are so sorry that your stay with us didnt meet your expectations. Please reach out to us on our social or chat channels so that we may be able to assist you with any matters you might need addressed. Best Wishes,

10/10 Excellent

DeAnn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location in the heart of Washington DC, convenient to Smithsonian, White House, etc. Friendly competent staff, with caring attitude.
Stayed 3 nights in Dec 2023
Response from Betsy on 12 Dec 2023
Dear DeAnn,Thank you for your 5/5 rating and review. We are happy that you had a great stay with us. We love that you felt our staff was friendly, competent and had a caring attitude. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, room comfort
The finest staff. Great hotel & location.
Stayed 1 night in Dec 2023
Response from Betsy on 12 Dec 2023
Dear Marc,Thank you for your 10/10 rating and feedback. We are glad to see everything went well during your stay. We love that you felt our hotel has the finest staff and is a great hotel and location. It was our pleasure to welcome you as our guest. Thank you for staying with us. We look forward to welcoming you as our guest again soon.Warm Regards,

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Expected a hotel of this caliber to be decked out for the holidays. There was a large christmas tree in the lobby and a small table of gingerbread houses. Also at the lobby elevator door was a table with bowl of round christmas ornaments. Without the tree, front and center, i would have no idea it was the Christmas season. Perhaps, there is a shortage of decorations, lack of staff to decorate and then take down. Or perhaps the Hyatt thinks less is more!
Stayed 2 nights in Dec 2023
Response from Betsy on 12 Dec 2023
Dear Paula,Thank you for your rating and feedback. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. It was a pleasure to welcome you as our guest. We appreciate your honest feedback about our Christmas decor, and we will be sure to address this with our management team. We hope to welcome you as our guest again soon.Warm Regards,

10/10 Excellent

Teri

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Would like to see the rooms and bathrooms updated; they are a bit dated
Stayed 4 nights in Dec 2023
Response from Candace on 11 Dec 2023
Dear Teri,Thank you for taking the time to leave a rating review of our hotel. We welcome your feedback, suggestions, and comments. We hope you enjoyed your stay and look forward to welcoming you again at Grand Hyatt Washington!Warm regards,Candace

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Laura on 11 Dec 2023
Dear Maria, Thank you so much for the wonderful rating. We are delighted to hear that your stay with us was enjoyable. We hope tp have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, room comfort
Great hotel, staff, property and location.
Stayed 2 nights in Dec 2023
Response from Tieysha on 11 Dec 2023
Hello Marc,Thank you for your 10 out of 10 rating. We are so pleased that enjoyed our hotel, staff, property and location. We hope we will have the pleasure of welcoming you back to Grand Hyatt Washington in the future. Warm Regards,

8/10 Good

Elizabeth

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Michaela on 5 Dec 2023
Hi Elizabeth! I want to thank you for your time and review of your most recent stay with us at Grand Hyatt Washington. We appreciate you being our Guest and I am pleased your time with us was a success. I do hope to welcome you in the future and truly appreciate your time and review.

10/10 Excellent

Vasiliki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the third time we stay in this hotel. Polite and helpful staff and great location
Stayed 2 nights in Nov 2023
Response from Laura on 28 Nov 2023
Dear Vasiliki,Thank you so much for your continued patronage and for the 5-star rating. We are delighted to hear that you enjoyed your stay with us and were pleased with the service from our staff. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Lydia

Liked: Cleanliness, property conditions & facilities
Very beautiful place.
Stayed 2 nights in Nov 2023
Response from Jamison on 19 Nov 2023
Hello Lydia, Thank you for your rating as well as your review. We are so glad that you enjoyed your stay. We look forward to welcoming you back to Grand Hyatt Washington!Best regards, Jamison

4/10 Poor

Victor Isaac

Travelled with family
Would not come back, don’t recommend it
The first day we had problems with the air conditioning, it was so loud that we couldn't sleep, we had to ask for a room change but they were fully booked, the following days of the stay were spent with multiple problems, while having dinner in the restaurant I cut my lip with a poorly washed fork that had something hard stuck to the bottom, a service disaster in general
Stayed 4 nights in Nov 2023

10/10 Excellent

Joanne

Stayed 1 night in Nov 2023
Response from Laura on 15 Nov 2023
Dear Joanne,Thank you so much for your patronage and for the wonderful rating. We are happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

DaiMoneque, Richmond

Stayed 2 nights in Nov 2023
Response from Veronica on 27 Nov 2023
Hello DaiMonegue!Thank you for the amazing 5-star rating. We are delighted to hear that you enjoyed your stay with us! We thank you for choosing Grand Hyatt Washington for your stay and for being our guest! We hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great stay! Easy to walk around. We arrived early and the bell man stored our bags, they offered a 30 dollar early check in or free bag storage till check in time. We opted to bag store as we planned to walk around dc and didn’t need the room! It was a great location and clean room!
Stayed 1 night in Nov 2023
Response from Rebecca on 10 Nov 2023
Greetings Marisa,Thank you for your feedback and your recent stay with us. We are thrilled to hear you had a wonderful time and enjoyed our amazing location and the beautiful room. We would love to welcome you back.Warm regards,Rebecca