Ratings based on 586 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from toronto ontario

Excellent location, fantastic staff

Posted 07-Sep-2014
Great hotel, close walking distance to Georgetown and all the monuments and the subway. The staff were fantastic. We were fortunate to be upgraded and the concierge on the 9th floor was outstanding. She went out of her way to help us with reservations and was clearly interested in ensuring that we had a great stay. All round it was a great trip!
Comment from Hotel Management
25-Sep-2014 by Keely, Hotel Management
Thank you kindly Jenn! We appreciate the five star review and are grateful that you took the time to share your experience. You are absolutely right about Fairmont Gold - staying on the 9th floor is outstanding! Thank you again.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Enjoyed the short walk into Georgetown

Posted 29-Aug-2014
Pros: A nice relaxed approach
Georgetown offers good restaurants and a nice selction of shops
Comment from Hotel Management
25-Sep-2014 by Keely, Hotel Management
Thank you very much David! We are glad that you enjoyed your stay with us and appreciate you taking the time to leave a review.
5 out of 5
Recommended
for Everyone
by A verified traveller from Glen Head, NY

Elegant and inviting

Posted 27-Aug-2014
Pros: Elegance
Cons: Though the restaurant, Juniper, was absolutely beautiful, the food and service were horrendous. Horrendous. Really bad.
My daughter and I stayed for two nights during a college visit and were very pleased with the accommodations. The hotel was beautiful, clean and the staff was friendly and courteous.
Comment from Hotel Management
25-Sep-2014 by Keely, Hotel Management
Thank you very much Karen! We appreciate you taking the time to share your experience and are grateful for your kind words toward our "friendly and courteous" staff. We wish your daughter luck in her college search!
5 out of 5
Recommended
for Everyone
by A verified traveller from N

Good location

Posted 10-Aug-2014
Easy to get to the main sites from hotel and it was close to restaurants so you could eat out for breakfast and dinner
Comment from Hotel Management
25-Sep-2014 by Keely, Hotel Management
Thank you very much for the five star review! We appreciate you taking the time to rate your stay and are grateful for your feedback.
3 out of 5
by A verified traveller from Texas

Construction

Posted 03-Aug-2014
Pros: Staff very well trained
Cons: Be upfront about construction at hotel
Location: Restaurants within walking distance, Georgetown a short walk.
Construction ongoing at hotel. Courtyard area closed to guests. Not a mention of this from the hotel prior to booking or at check in - would have though that we might have been pre-informed about the construction as we had booked in advance - or that there might have been something from the hotel like a discount for having a view of scaffolding planks, but nothing. Also not really good location - have to walk into Georgetown or to Foggy Bottom for the Metro, not recommended for sightseeing.
Comment from Hotel Management
25-Sep-2014 by Keely, Hotel Management
Thank you for your feedback G! We appreciate you taking the time to share your experience and apologize for not being able to exceed your expectations. We hope to welcome you back in the future for an improved stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jul-2014
Room was clean and comfortable. The hotel is in walking distance of restaurants and shops. Perfect.
Comment from Hotel Management
15-Jul-2014 by Keely, Hotel Management
Thank you for your 5 star review. We appreciate you taking the time to review us, and hope to welcome you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel in great neighborhood.

Posted 07-Jul-2014
Pros: Pretty. Serene. Luxurious.
Cons: Not sure.
Location: Adjancent to Georgetown and near Dupont Circle too. Walking distance to wonderful window shopping and great restaurants.
Just one complaint. The coffee cups in the room had not been washed/replaced so we had to order coffee up to the room.
Comment from Hotel Management
15-Jul-2014 by Keely, Hotel Management
Thank you for the 4 star review. We appreciate you taking the time to share your experience.
5 out of 5
Recommended
for Business Travellers
by Rrshadow from Denver

Great stay at fairmont

Posted 21-Jun-2014 on Hotels.com
Superb friendly service, everyone chipping in- one of the chefs (wearing his toque and uniform no less) actually hailed a cab for me- he was out on a break! That is going the extra mile....
Comment from Hotel Management
06-Sep-2014 by Keely, Hotel Management
Thank you Rrshadow! We appreciate you taking the time to leave us a review. Thank you for the kind words about our staff. They are by far the most important asset to our hotel.
4 out of 5
Recommended
for Personal Event
by John from Washington, DC

great hotel, mediocre location

Posted 13-Jun-2014 on Hotels.com
this hotel has impeccable service and very well appointed rooms. the location is between Georgetown and Dupont but a short walk in either direction
Comment from Hotel Management
23-Aug-2014 by Keely, Hotel Management
Thank you for your review John! We appreciate you taking the time to review us and are grateful for your compliments towards our impeccable service. Thank you again,
4 out of 5
Recommended
by A verified traveller

Posted 13-Jun-2014 on Hotels.com
Comment from Hotel Management
23-Aug-2014 by Keely, Hotel Management
Thank you for taking the time to rate our hotel, and we appreciate your four star review!