This hotel is very nice. Located close to airport with 24 hr shuttle that runs every 15 min.
Jut be careful to ride the correct shuttle some drivers do not explain it carefully asumming that you already know about this. There is another Westin in Reston. I went to the wrong hotel. But they quickly called a shuttle and took me back.
Other than that this hotel is excellent.
This place is great to stay as the ambience of the overall hotel is great and rooms are exceptional.
Breakfast is great and it’s close to Airport and also offers the shuttle service.
If you are staying in this Hotel for the visiting the Washington DC just be aware that you need to pay toll at two place of $1 and $2.50 each time you come and go.
They do not provide microwave in guest rooms however you can request one free of cost based on availability and we also did the same.
They also have cafeteria which is 24*7 open which is a big plus.
Just one things which I did not liked that their front desk felt like mechanical and over worked and general smile and warmth was missing saying good morning /evening or smiles don’t cost you a dime.
My membership in IHG was honored and I was "upgraded" to a fabulous suite. ....Although I would have been very comfortable in the original room. I even added an extra night so I could enjoy the amenities of the hotel that I would miss if I had moved on.
The Hilton next to Dulles is an exquisite hotel. Some opportunities:
1. The staff did not inform where breakfast is going to be at check-in
2. Being informed about breakfast not being included would have helped and the typical cost of breakfast before hand to evaluate options.
3. The elevator has a broken mirror wall that has been patched up with tape - not sure if being fixed but it does ruin brand and imagery. Attending to these matters asap is a must.
We were very happy with this Hotel. Staff more than helpful in every way and always cheerful. Accommodation spacious and comfortable. Breakfast ample and varied. Lovely complimentary offer of dinner in the evening from Monday to Thursday. We will definitely stay again when next in Washington DC. Shuttle was available whenever we asked and we were able to then take public transport in to the Mall. .
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