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Reviews of Holiday Inn Leamington Spa - Warwick, an IHG Hotel

3 out of 5
Holiday Inn Leamington Spa - Warwick, an IHG Hotel
Olympus Avenue Tachbrook Drive, Tachbrook Park, Warwick, England

Reviews

8.0

Very good

Rating 10 - Excellent. 167 out of 494 reviews" "
Rating 8 - Good. 204 out of 494 reviews" "
Rating 6 - Okay. 71 out of 494 reviews" "
Rating 4 - Poor. 38 out of 494 reviews" "
Rating 2 - Terrible. 14 out of 494 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 1 night in Jan 2024

8/10 Good

Andy

Travelled with family
Just great staff !
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay personally I couldn’t fault anything.Would definitely stay again
Stayed 2 nights in Jan 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing. Best we’ve ever encountered. Lyn Carol and co were first class. We’ll visit this hotel again based solely on how friendly and helpful these two ladies were, especially Lyn.
Stayed 1 night in Dec 2023

2/10 Terrible

ASHOK

Stayed 1 night in Dec 2023
Response from Nick on 14 Jan 2024
Good morningI can but apologies that you did not enjoy your stay. If you would like to contact me directly on the following email; bem.hileamington@kewgreenhotels.com

4/10 Poor

Luke

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Room needs a bit of investment, not the usual holiday inn standard. No water in the room, strange for the price
Stayed 1 night in Dec 2023

8/10 Good

Maurice

Stayed 1 night in Dec 2023

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from N on 16 Mar 2024
Thank you for your review. We are so glad that you enjoyed your stay. Hopefully we will get to welcome you again in the future.

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from N on 16 Mar 2024
Thank you for your review. We are so glad that you enjoyed your stay. Hopefully we will get to welcome you again in the future.

8/10 Good

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical short stay
Stayed 1 night in Dec 2023

10/10 Excellent

Imran

Liked: Cleanliness, amenities
Response from N on 16 Mar 2024
Thank you for your review. We are so glad that you enjoyed your stay. Hopefully we will get to welcome you again in the future.

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were efficient and friendly and made the stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Mohsin

Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Stayed 1 night in Oct 2023

2/10 Terrible

Elvis

Stayed 1 night in Oct 2023

10/10 Excellent

Elaine

Stayed 1 night in Oct 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Staff were great, very kind along with being helpful and attentive. Room is a bit dark, but its fine. Lovely shower. Bed, the beds mattress needs changing. Too uncomfortable and it feels well used. Not a great nights sleep during my stay. 2nd night i slept better, but i was exausted! The mattresses need upgrading.Too much light comes through under the door as well. For the price per night, over £150 it was well over priced. Staff made the difference though.
Stayed 2 nights in Oct 2023

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
What's great about this hotel is the people. They are consistently positive, friendly, polite, helpful and enthusiastic. The hotel itself was built in 1988 but has been refurbished and refreshed. It's well-maintained and clean, if a little eccentric. It's close to the M40 and local attractions. The downside is the nearby location—no restaurants beyond McDonald's are within easy walking distance although plenty are within driving distance.
Stayed 4 nights in Sep 2023

10/10 Excellent

Steven

Stayed 1 night in Sep 2023

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lively stay
Friendly staff and good environment
Stayed 2 nights in Sep 2023

8/10 Good

Richard

Stayed 1 night in Sep 2023

6/10 Okay

Jill

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was convenient for the bowls championships we were attending. Staff were helpful. However there were too few of them. Rooms were fine. The food ordering system was difficult to use and the food very expensive. There wasn't enough space for all guests to be seated. The lift button to upper floors didn't work, meaning elderly guests trying to carry heavy bowls bags up stairs. The phones didn't work for outside calls, and the first staff member I spoke to about this didn't know that this was a permanent situation and said it must just be my phone. I'd left my mobile behind and had to phone home from the reception phone. Despite there being no table service, a service charge was automatically added. Most frustratingly the staff said they hadn't realised the national bowls championship was on - he biggest event Leamington hosts annually - and that they usually had special offers for bowlers but hadn't got them this year. I don't think we'll be back.
Stayed 4 nights in Aug 2023

10/10 Excellent

Samantha

Stayed 1 night in Aug 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

IJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel & staff, great for bowls finals!
Third time we've stayed here now and it's still as nice as the first. Staff are really friendly and helpful, and the room has always been comfortable and clean. Breakfast is amazing with loads of choice, and for me the coffee from the machine was very nice, which is fab because I've had some awful stuff in other places. I was involved in the national bowls finals and would recommend it to anyone for that event. Very easy access to Victoria Park and you approach the car park from the right side of town. Thanks again for a lovely stay, we will be back.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Friendly staff, especially the lady behind the bar in the evening of the first night. Lovely breakfast, plenty of choice. Clean comfortable room
Stayed 2 nights in Aug 2023

4/10 Poor

Gareth, Cardiff

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would like to start by saying the staff were excellent, they went above and beyond and would be a credit to any company. However, I will never stay at this Holiday Inn again. The food was dreadful, you have to order it via an app and to add insult to injury you are automatically charged a service charge. The only service was bringing the food from the kitchen to the table. The hotel ran out of white wine. If you order a Kopperberg at the bar and have ice, there is an additional charge of £2.41 for "ice and pouring" We had one pack of 3 custard cream biscuits that were on the bed when we arrived on the Friday (there were 2 of us staying in the room), I ate the biscuits on the Friday night. We made our bed when we went out on the Saturday morning, when we got back someone had been laying on it and obviously watching TV as the TV remote was now under the duvet and the pillow was all creased. I could go on but I really don't have the inclination as I doubt what I say will make any difference.
Stayed 3 nights in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything and everyone was first rate thanks for a comfortable stay
Stayed 3 nights in Jul 2023

10/10 Excellent

JOSH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family hotel
Great friendly staff, took pride to make us as a family feel very welcome. Could recommend highly enough for young families
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service
Very friendly staff!!
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Jul 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went for my birthday and wedding anniversary and they did everything to ensure a wonderful stay. Champagne, cards and cakes. The staff were fantasic and were great with our little dog
Stayed 3 nights in Jun 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast possibly the best I've had in a hotel
The room was ok - staff excellent - breakfast possibly the best I've had in a hotel - only problem with the breakfast was I wanted everything! good spread of full English and continental. I would definitely stay there again
Stayed 2 nights in Jun 2023

10/10 Excellent

Rhiannon

Stayed 2 nights in Jun 2023

4/10 Poor

Argo Nautical Limited

Stayed 1 night in May 2023

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
Stayed 2 nights over the weekend and had a great time. Room clean and spacious, staff helpful and cheerful, food was lovely
Stayed 2 nights in May 2023

10/10 Excellent

Nic

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Graham

Stayed 1 night in Apr 2023

10/10 Excellent

Lynette

Stayed 2 nights in Apr 2023

8/10 Good

Lyndon

Liked: Cleanliness, staff & service, property conditions & facilities
Lifts out of order
Visited the same hotel three weeks ago. At that time only one of the lifts was working. This both the lifts we out of order.
Stayed 2 nights in Apr 2023

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Ok stay for 1 night
Check in was easy, room was clean, not much room between beds. Beds and pillows were rock hard, very uncomfortable sleep. There was a machine humming all night from outside. Breakfast was ok, but items were not replenished too quickly, heard people having to ask if they had any more of this or that.
Stayed 1 night in Apr 2023

8/10 Good

Colin

Liked: Staff & service, room comfort
Not bad
Had a good stay but for a premium room sadly didnt feel like it. Certainly needed some TLC.
Stayed 2 nights in Mar 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Lyndon

Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Our stay was for one night The room decor was a bit tired and outdated the furnishings were adequate for the a one night stay Room was clean qhen we arrived Breakfast was ample with a good selection one suggestion is to teach staff how to work toaster The staffwere competent and did their best to make our stay a happy one may be they need more than two members of staff in guest facing areas on each shift.
Stayed 1 night in Mar 2023

8/10 Good

Lene

Stayed 1 night in Feb 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely quiet one night stay in a standard room it was clean with a nice comfortable bed. We had the breakfast in the morning which was very nice with a lot of choices.
Stayed 1 night in Feb 2023

4/10 Poor

Benjamin

Liked: Cleanliness
Disliked: Staff & service
When i arrived and attempted to checkin, there wasnt a member of staff about. I had to find one myself. He checked me in, but then my room keycard wouldnt work.
Stayed 1 night in Jan 2023

10/10 Excellent

Sarah

Stayed 1 night in Jan 2023