Ratings based on 18 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Couples
by A verified traveller from Norfolk

Lovely Countryside Hotel

Posted 23-Jul-2014
Pros: Beautiful building, amazing location and fantastic staff!
Cons: Bedroom - I wouldn't pay £250 again for this standard of room.
Location: Great country pubs and restaurants (particularly liked the 'Snooty Fox') Longleat wildlife safari and Centre Parcs only 10 minutes away!
The Hotel was beautiful, the staff were amazing and the facilities were good. Our only disappointment was our room, although clean, it was very tired. Complementary ESPA products were a lovely touch, but badly attached replaced wall tiles etc in the bathroom really let it down.
5 out of 5
for Couples
by A verified traveller

Tranquil ambience

Posted 19-Jul-2014
Pros: Everything
We enjoyed everything about this hotel The service the surroundings the availability of the spa facilities for permanent guests it was so comfortable and friendly you felt at home
5 out of 5
for Families
by Eric from Houston

Fantastic countryside hotel

Posted 25-Jun-2014 on Hotels.com
What a beautiful place this is. Old manor changed into small boutique hotel. Really nice modern interior decoration. Beautiful grounds around the hotel with river access. Nice outdoor heated pool. Didn't use spa. Very nice made to order breakfast. Family room very spacious. Good location for visiting Stonehenge, Bath and Salisbury. Would love to go there again.
5 out of 5
by Louise from wales

service fantastic

Posted 18-Jun-2014 on Hotels.com
our stay was perfect the only let down was the al a carte menu not up to standard
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Mar-2014 on Hotels.com
5 out of 5
by Amy from Kent

Beautiful Grounds and Lovey Hotel

Posted 12-Mar-2014 on Hotels.com
We got upgraded from a classic room to a suite which was pure luxury - huge bed, downstairs living room, roll top bath, double shower (warminster suite). The hotel is situated in beautiful grounds which make for a lovely walk. The food was lovely and the spa and fitness facilities are very good.
3 out of 5
by aboisier from kew

Uneven quality for a 4 star hotel

Posted 25-Feb-2014 on Hotels.com
We had a lovely stay as the hotel is very well decorated, the pool quite family friendly and the restaurant fantastic...but the family room would seriously need some upgrading and is not worth the advertised price.
4 out of 5
for Families
by katie from london

Lovely country house hotel

Posted 02-Dec-2013
Pros: Big room, friendly, polite staff
Cons: Longer pool hours for children
Location: Longleat close by.
Stayed as a family, with two children aged 8 and 6. We booked as it had a swimming pool and were disappointed that children under 16 could only use the pool between 8 - 10am and 330 - 6 (I think). This wasn't mentioned on website and as it's sold as family friendly and part of longleat group thought hours should be longer. This was really my only complaint. We stayed in room 10 on top floor of old house. Very spacious family room with a small separate bedroom for children. One bathroom which was very large but lacked a separate shower. Bathroom also rather cold - needed underfloor heating or another radiator. Staff were extremely helpful and polite. We ate in both the conservatory and mulberry restaurant. Service was excellent, food was average and slightly overpriced for what it was but we enjoyed it and children made very welcome. Breakfast was excellent. We visited Longleat one day and this was easy to get to. Hotel was overall very comfortable and homely and prettily decorated for Xmas. We felt like we were house guests and enjoyed sitting in the lounge in front of the log fire playing board games.
3 out of 5
for Families
by Hollie from Hertfordshire

Shaftesbury suite is perfect for older families

Posted 17-Apr-2013
Pros: The suite
Cons: Restaurant/breakfast
Location: It was ideal for Longleat and the town centre
The Shaftesbury suite is superb for families, if it rains you feel more like at home than in a hotel room as there is plenty of space over two floors. I would definitely recommend the hotel, however you do need a sense of humour. Sadly employing cheap labour means all attention to detail is lost. There was o water in our room and when I asked for some the lady he was making our room could not understand ONE word of English, so we went without until I met with the lovely porter who sorted it out for us. The sofa bed was broken despite being made up, so we had to call to report it. The tv in the bathroom only picked up 4 channels and BBC was not one of them. For breakfast they ran out of hot chocolate and white bread. We asked for soft boiled eggs for our sons saying no more than 3 minutes. 30 minutes later our breakfast arrived despite only 3 tables being taken up in the restaurant. The eggs were hard and my omelette was lumpy you could tell the egg had not been beaten properly. My advice is don't eat there. Whoever is in the kitchen has not qualified as a chef in England. When asking about Longleat on reception, despite this hotel belonging to that group, the man kept me waiting 20 minutes trying to look up prices and if there were any discounts he should have known this. Please don't let this put you off, again I recommend this hotel, but it's just a warning so you do not end up disappointed. The spa was good, but I found the pool disappointing
1 out of 5
by Stuart from Royal Tunbridge Wells, Kent, UK


Posted 01-Nov-2012
Pros: Leaving
Cons: Attitude of initial staff
Location: Ok
A very expensive night! Dinner in the hotel was of the size of "I'm done already and I don't remember eating!" Cost of the meal was ridiculous too. Serving staff were very good, however, supervisors and management were dreadful. Not helpful or courteous. The bed for my 4 year old was a squeaky camp bed, again not what I have experienced at similar hotels, ie. Hotel Du Vin. I deeply regret treating my family to an overpriced experience.