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Reviews of Van der Valk Waterloo

4 out of 5
Van der Valk Waterloo
Chaussée de Tervuren 198, Waterloo

Reviews

8.6

Excellent

Rating 10 - Excellent. 146 out of 325 reviews" "
Rating 8 - Good. 137 out of 325 reviews" "
Rating 6 - Okay. 26 out of 325 reviews" "
Rating 4 - Poor. 6 out of 325 reviews" "
Rating 2 - Terrible. 10 out of 325 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Stayed 1 night in Feb 2024

2/10 Terrible

JOHN

Stayed 1 night in Sep 2023

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasent professional hotel
Stayed 1 night in Nov 2023
Response from Mustapha on 5 Dec 2023
Dear Mr. Jeff,Thank you so much for your kind words about our hotel. We are delighted to hear that you found your stay to be very pleasant and appreciated our professional service.Ensuring a positive and professional experience for our guests is a top priority for us, and we are thrilled that we could meet your expectations. Your feedback is truly valuable to us, and it motivates our team to continue delivering excellent service.We appreciate your choice in staying with us, and we look forward to welcoming you back for another pleasant stay in the future.Warm regards,Mustapha AzahafFront Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Bad experience
The bed was uncomfortable. I requested a big bed but was given 2 uncomfortable singles. The room is in a different building than the reception & bar meaning you have to walk outside then in to join the bar & breakfast in the morning. The breakfast quality is not worth the money you pay for. The food is located in a dark area. The jam selection is poor, had no taste to it. The staff were overwhelmed, had to ask for a warm glass of milk and was told “wait” maybe a language barrier.
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Modern clean room, nice reception, bar and restaurant.
Stayed 1 night in Oct 2023

10/10 Excellent

August

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a cool hotel. Classic, great restaurant and outdoor area. Lovely breakfast - a fresh wide selection. The rooms are great. Do yourself a favour and stay at Van Der Valk Waterloo.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 3 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Waterloo with fantastic service
As repeat visitors to the hotel both under previous and current management, we have always enjoyed our stays as it is in a very convenient location both for Waterloo itself and for Brussels, and the rooms of various sizes we have stayed in have always been good value for money. Parking is free and easy, the new outside bar /dining area is a nice addition Breakfast (buffet) was always included previously and no longer is as a Van der Valk hotel, so that would be my one negative point. But this was the first time we also had dinner at the restaurant though and it certainly won't be the last as we found the food and service were very good. Considering how busy the restaurant was both with locals and guests, it is definitely a sign of ongoing quality. When checking into our room, we found that the air conditioning in our room was not working, which was a worry in the current hot weather. We immediately asked reception if it could be looked at. We were informed some rooms have issues with air conditioning due to ongoing upgrades in the hotel, but the receptionist then went out of his way to find us an alternative room with working air conditioning and he eventually did. I can not say enough how friendly and helpful he was and how much more enjoyable he made our stay.
Stayed 2 nights in Aug 2023

6/10 Okay

Junzhong

Liked: Staff & service
Average hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Graeme

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

pascal, nassau

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jun 2023

8/10 Good

Elspeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Friendly staff, great location would definitely recommend
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Georges

Stayed 4 nights in Dec 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
See my Trip Advisor review.
Hotel restaurant
2
Prawns & Scallops
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very polite staff very comfortable
Stayed 2 nights in Jul 2022
Response from JCA, General Manager on 31 Aug 2022
Thank you

8/10 Good

jayne

Stayed 1 night in Jun 2022

10/10 Excellent

Yatendra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Location was good for business travel. hotel staff was friendly and helpful
Stayed 3 nights in May 2022

10/10 Excellent

David

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always worth a visir
Great stay, friendly service, great breakfast
Stayed 1 night in Jan 2022

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great hotel
Great service food is excellent friendly customer friendly staff
Stayed 2 nights in Mar 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large hotel conveniently located on the outskirts of Brussels with quick access to the motorway and Waterloo town centre where there are plenty of sightseeing and shopping opportunities. The rooms are large and well fitted out. Heating is not ideal, with a single radiator hidden behind some furniture which, in spite of the time of year, had been turned off before we arrived, which made for a very cold and uncomfortable few hours until the room eventually warmed up. The bathroom was large, with good water pressure in the bath/shower, although we could have done with a longer shower curtain as ours did not quite reach the rim of the bath. We didn't have dinner in the restaurant, but know it to be good from previous experience, We did have breakfast which was well-stocked with fresh supplies and set up to ensure adequate social distancing and cleanliness. Parking is outdoors around 100 metres from the hotel front entrance (on the property) but the luggage drop-off area is wide and easily accessible. Overall, in spite of the heating issue, we would happily go back on future trips.
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top stay!
Top verblijf, verzorgd en vriendelijk personeel
Stayed 5 nights in Oct 2021
Response from JCA, General Manager on 27 Oct 2021
Beste, Hartelijk dank voor het delen van uw positieve ervaringen met onze toekomstige hotelgasten. Fijn om te horen dat alles was naar uw wens tijdens uw verblijf in Waterloo. Wij hopen u binnenkort nog bij ons te mogen verwelkomen Met vriendelijke groeten

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Arie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Vibeke

Stayed 1 night in Jul 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel , fantastic staff . Very helpful
Stayed 1 night in Feb 2020

8/10 Good

Jukka

Stayed 1 night in Feb 2020

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family!
Stayed 3 nights in Nov 2019
Response from JCA, General Manager on 23 Jan 2020
Thank you Teresa. Glad to hear that everything was perfect during your stay at Martin's Grand Hotel. Kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

MATTHEW

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2019

10/10 Excellent

Sitthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

barry

Disliked: Staff & service
Bad end to a lovely touring holiday
Too much to write here. This hotel was the worst and most expensive of 7 hotels used on this holiday
Stayed 1 night in Sep 2019

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Waterloo
Great place, comfortable and nice service.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic architecture with modern amenities, delicious food, friendly and helpful staff, great location
Stayed 2 nights in Aug 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place!
So clean and beautiful! Our room was so spacious too! The breakfast was AMAZING! Beautiful place!!!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from JCA on 10 Jul 2019
Thank you

10/10 Excellent

Pouroushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019
Response from JCA on 10 Jul 2019
Thank you Pouroushi

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
We've stayed for one night with our dog. We enjoy the staff from breakfast and reception. They are all showing a willingness to make our stay as high as possible. Close to the hotel, we found a green area in a Business Center to let our dog went for a walk.
Stayed 1 night in Jun 2019
Response from JCA on 10 Jul 2019
Thank you Sonia for your nice comment. I will share with the team. Looking forward to welcome you back. Kind regards,

8/10 Good

Verified traveller

Stayed 14 nights in Jun 2019
Response from JCA on 10 Jul 2019
Thank you

6/10 Okay

william

Liked: Staff & service
The Grand Dame is Showing Her Age
The Grand Hotel no longer lives up to its name or the quality standards of Martin's Hotels. The facilities are showing their age and everything felt a bit more run down than my last stay a few years ago. There are far better values to be found in Waterloo (Ibis) as well as location and quality (Côté Vert).
Stayed 2 nights in Mar 2019
Response from JCA, General Manager on 29 Apr 2019
Dear william, Thank you very much for sharing your experiences with us and with our future guests. We like to get feedback. It's thanks to constructive remarks that we are able to improve our guest services! We try to keep our hotel in good shape all the time. I am pleased to inform you that we have refurbished 21 Charming Superior and 8 Great Superior rooms as well as our restaurant. Do not hesitate to book them for your next visit. I hope we will be able to welcome you again in the near future. Have a look on our own website to get the best deals. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Renovated rooms are great the rest is still very old and needs refurbishment. Great hotel overall. Good food. Breakfast is rubbish though
Stayed 2 nights in Mar 2019
Response from JCA, General Manager on 29 Apr 2019
Good morning, Thank you very much for sharing your experiences with us and with our future guests. We like to get feedback. It's thanks to constructive remarks that we are able to improve our guest services! Please accept our apologies for the quality of the breakfast. I will share your remarks about it with my colleagues of the Food & Beverage department. We are working on improving it with our new Chef and Maitre d'H. Looking forward to welcoming you back. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and nice room near the location good breakfast
Stayed 2 nights in Dec 2018
Response from JCA, General Manager on 2 Jan 2019
Hello, Thank you very much for sharing your experiences with us. Glad to hear that everything was perfect during your stay at Martin's Grand Hotel. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and nice room near the location good breakfast
Stayed 2 nights in Dec 2018
Response from JCA, General Manager on 2 Jan 2019
Thank you