Ratings based on 195 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom Delaware

The staff is not informed local calls are free

Posted 06-Jan-2015
Pros: The exercise room was great!
Cons: Why place stickers on the phone that local calls are free if the staff does not know this? The staff should be more informed of hotel freebies!
Location: Local restaurants and shopping was 15 to 20 minutes away via car travel.
I was disappointed that the hotel claims it is smoke free when it is not. I pulled into the parking lot to see staff members smoking in an area with a sign that read "smoking". Furthermore, I asked the young lady at the front desk if she know of any local restaurants that would deliver food to the hotel. The young lady handed me a piece of paper with a list of restaurants with no phone numbers? Once I arrived in my room, I called back to the front desk to voice my disappointment, and the young man who answered the phone, immediately provided me with two local restaurant menus . I asked why the young lady did not know that the front desk had menus? He could not explain why she was not informed? I clearly asked the young man if local phone calls were free and he stated "yes". Furthermore the phone in my room, listed local calls as free. The nightmare started when I checking out of the hotel. I returned my room key and the young man at the front desk told me that I was being charged for local calls. I immediately, told him that I spoke with the young man who delivered menus to my room and he stated that local calls were free! Furthermore, the phone in my room was clearly marked that local calls were free. After a few minutes of haggling, the young man agreed to waive the fee for the local call. Another nightmare, I asked for an updated receipt that showed the local calls were removed. It took the young man 6 attempts to override the system and find the correct codes to fix it.
Comment from Hotel Management
11-Jan-2015 by Charles, Hotel Management
Thank you Liz for your feedback. Our hotel is a smoke-free hotel with one designated smoking area, located in one isolated area away from guest rooms, to ensure a pleasant stay for all. As for the mix up with the food menus and phone calls please rest assured that we be addressed by the management team, that is not the service experience we want our guest to have. For future stays, please try out our bistro available for breakfast or dinner. Our market is stocked with snacks and available 24 hours. Once again thank you for choosing to stay with us at the Wallingford Courtyard and we hope to see you again if ever your travels bring you to the Wallingford CT area.
5 out of 5
Recommended
for Families
by Ray

Posted 27-Dec-2014 on Hotels.com
Comment from Hotel Management
16-Apr-2015 by Charles Walker Manager, Hotel Management
I am happy you enjoyed your stay with us and that our hotel provided the service experience that you expected and deserve! We appreciate your time in sharing with us your experience and hope to see you soon!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Friendly Staff

Posted 18-Dec-2014
Pros: Convenient to venue.
Location: Attended a concert at the Oakdale Theater.
Friendly staff, clean room, nice hot, reasonably priced breakfast served in the Bistro. Cozy lobby with fireplace is a great place to relax with a cup of coffee.
4 out of 5
Recommended
for Couples
by dilylafrom Springfield Ma

Overcharged

Posted 17-Dec-2014 on Hotels.com
First of all i got overcharged for my stay, i never got refunded the money i suppose to also the beds are really hard. Overall i give them a 6 out if 10..Thanks
3 out of 5
Recommended
for Families
by A verified traveller

Not staying here again....

Posted 03-Dec-2014 on Hotels.com
we stayed over Thanksgiving - staff was limited - it you were not up by 7 a.m. you did get your room cleaned...they offered us free breakfast - a bagel and juice.....
5 out of 5
Recommended
for Families
by Cherylfrom Longs Island, NY

Comfortable and clean

Posted 01-Dec-2014 on Hotels.com
Visiting family, so spent very little time at the motel. Room (king-size bed) was clean and updated. A disposable shower cap would have been nice. We missed the breakfast and went downstairs to buy a cup of coffee, but the restaurant is only open for the free breakfast buffet.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 30-Nov-2014
Good location, room was clean and quiet, staff was courteous.
4 out of 5
Recommended
for Getaway With Friends
by mariannefrom oxford,ma

great for the night.

Posted 25-Nov-2014 on Hotels.com
very nice room. liked the little balcony. wish there was a regular restaurant on sight as hotel is not to close to town.
5 out of 5
Recommended
for Families
by Scottfrom Nh

Great option when heading into New Haven.

Posted 19-Nov-2014 on Hotels.com
Great option if visiting Yale. Clean. Great service. Right off the freeway. Ask for a room not facing the expressway.
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 18-Nov-2014 on Hotels.com