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Reviews of Towneplace Suites by Marriott Clinton at Joint Base Andrews

3 out of 5
Towneplace Suites by Marriott Clinton at Joint Base Andrews
7800 Ferry Avenue, Clinton, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 167 out of 275 reviews" "
Rating 8 - Good. 66 out of 275 reviews" "
Rating 6 - Okay. 19 out of 275 reviews" "
Rating 4 - Poor. 9 out of 275 reviews" "
Rating 2 - Terrible. 14 out of 275 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JEANNETTE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were truly exceptional. They went above and beyond to assist my family during a difficult time. From the front desk to the housekeepers and dining room staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Corrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I I’ve everything about this place
Stayed 1 night in Feb 2024

8/10 Good

Dorothy

Stayed 3 nights in Jan 2024

10/10 Excellent

Mari-Ange

Stayed 2 nights in Jan 2024

8/10 Good

shallum

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Yvette

Stayed 1 night in Dec 2023

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
I stay at this property once a year and the service, room cleaniness, front desk are consistent, alway helpful and informative. Can't wait to go back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Lodging in Clinton
As usual my stay at Towneplace Suites by Marriott Clinton at Joint Base Andrews was excellent. Front desk employees are very friendly and extremely knowledgeable. The only issue with this stay this time because I stay at the hotel at least twice a month but the pool was closed. I normally like to get a good swim in. The gym was open so that was OK for me and my lady friend. See you soon
Stayed 2 nights in Dec 2023

4/10 Poor

Chris

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Nov 2023

8/10 Good

Wolodymyr

Stayed 3 nights in Nov 2023

10/10 Excellent

Joe&Judee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, courteous and highly professional staff. The hotel lies in a safe and secure location. Thank you!
Stayed 6 nights in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Carlton

Stayed 1 night in Nov 2023

6/10 Okay

Amelita

Stayed 1 night in Nov 2023

8/10 Good

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything.
Stayed 1 night in Nov 2023

2/10 Terrible

Derrick

Stayed 1 night in Nov 2023

2/10 Terrible

Shirley

Disliked: Staff & service
Stayed 2 nights in Nov 2023

6/10 Okay

Anthony Goodson

Liked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
This is a great hotel for the money. The staff are so friendly and always greet you. Nothing is too much trouble. Very handy if you have business at Joint Base Andrews.
Stayed 8 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I
I have stayed at this location a numerous of times and as always the front desk workers are so professional, they inform you about everything from breakfast to the gym and pool. The rooms are always very clean. All in all I really like this hotel that's why I normally chose this location.
Stayed 1 night in Oct 2023

10/10 Excellent

Traci, Rock Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Carlos

Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hot. Great Service
Employees and service were very good. We felt very welcome and comfortable.
Stayed 1 night in Oct 2023

8/10 Good

Trezeline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would differently stay there again
Overall all the hotel waa clean and very safe. The dirty sheets and towels setting in the hall was off putting.
Stayed 1 night in Sep 2023

10/10 Excellent

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the main desk are very friendly. The facility is clean and has convenient amenities. Definitely recommend a couple, family or single traveler. Thank you
Stayed 1 night in Sep 2023

8/10 Good

Brittany

Stayed 3 nights in Sep 2023

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

6/10 Okay

Averil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice place, staff not friendly
Staff was rude. I stay in a hotel every weekend for work. Called for a turn down service since the sheets had bloodstains on them from the guest before me. I was told you are scheduled for cleaning tomorrow can it wait? I then just insisted to please at least clean the sheets for new ones. Staff was also outside smoking. Rude answers almost every time we had a question. Place is nice but for someone that travels every weekend I defenitly noticed the rudeness in employees.
Stayed 3 nights in Aug 2023

8/10 Good

Leslie

Stayed 2 nights in Aug 2023

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Aug 2023

8/10 Good

KELI

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Property was clean and room was ready upon arrival. Staff was pleasant. Plenty of parking and convenient location
Stayed 1 night in Jul 2023

6/10 Okay

Joann

Liked: Cleanliness, staff & service, room comfort
The Hotel need more modern upgrades. For example, there was no USB charging in the room.
Stayed 1 night in Jul 2023

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
SCC STAY
My stay was very comfortable and convenient to business area.
Stayed 6 nights in Jul 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erika’s review of Clinton, MD location
As always, Marriott provides wonderful accommodations all around. The only suggestion I would like to make is about the complimentary breakfast-Can they please enough food of what they are serving up until the breakfast time ends. Some guests (like myself) like to sleep in as late as we can as are on vacation/staycation & may not be able to get to breakfast as soon they start serving. This particular location ran out of potatoes almost an hour before the breakfast time ended & I had my hopes set up them only & was let down. Thank you.
Stayed 1 night in Jul 2023

10/10 Excellent

JoAnn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Sheena

Stayed 6 nights in Jul 2023

4/10 Poor

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Nareesha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

King

Travelled with group
Liked: Cleanliness, property conditions & facilities
I experienced problems upon arrival. Had reserved 2 rooms but night manger on duty stated that they had overbooked and only had one room available. After a back and forth, I contacted Expedia booking for assistance. The non-existing room appeared from somewhere after Expedia contacted the manager on duty. Other than this incident, it was a great stay at TownPlace Suites.
Stayed 5 nights in Jun 2023
Response from Front Desk on 29 Jun 2023
Dear King,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Patrick

Stayed 5 nights in Jun 2023

10/10 Excellent

Laverne

Always clean. Staff always welcoming and helpful. Rooms well maintained.
Stayed 1 night in Jun 2023

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean room.
Stayed 1 night in May 2023

2/10 Terrible

Cynthia

Business traveller
Liked: Staff & service
Horrible experience. Will NEVER stay there again. Got attacked by vicious, uncontrollable dogs while exiting the elevator. Awful breakfast...no wonder it's complimentary. Not the most courteous or responsive general manager. Other staff are good. Horrible location in terms of surrounding filth.
Stayed 2 nights in May 2023

8/10 Good

shallum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 weeks away from Home
The room had the basic essentials for my stay. Could of used more pots and pans, I had a egg skillet and a 2 qt pot. But I got by. The room was maintained well during my stay, the Housekeeping Team stayed on top of things.
Stayed 14 nights in Apr 2023

8/10 Good

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023