Lobby sitting area

Reviews of Quality Suites

2.5 out of 5
Quality Suites
11765 Business Park Dr, Waldorf, MD

Reviews

6.2
Rating 10 - Excellent. 160 out of 727 reviews" "
Rating 8 - Good. 163 out of 727 reviews" "
Rating 6 - Okay. 118 out of 727 reviews" "
Rating 4 - Poor. 93 out of 727 reviews" "
Rating 2 - Terrible. 193 out of 727 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

6.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10 Excellent

Betzy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Big Room, Love that there’s no carpet but they need to sweep and mop floor was too dirty. The door needs extra security lock inside.
Stayed 2 nights in Apr 2024
Response from Manager on 18 Apr 2024
Hello Betzy,We appreciate your feedback regarding the cleanliness of the floor and security lock. We will share your comments with our team for further review and improvement. Your input helps us enhance our guests' experience for the best possible stay.

4/10 Poor

Dayana

Travelled with family
Liked: Staff & service, amenities
No trash can on room, Queen Room only 2 big towel, floor dusty in room window with bullet hole and not secured, closet was broken and hangers all over the floor.
Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Dayana, We appreciate you sharing your experience with us and apologize for any inconvenience you faced. Your feedback is valuable in helping us improve our services. Please feel free to reach out to our management team with any further concerns you may have.

4/10 Poor

Paris

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Paris, We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have so we can address your concerns and make improvements. We appreciate your time and hope to welcome you back in the future.

2/10 Terrible

Shamoy

Disliked: Cleanliness, property conditions & facilities
Response from Manager on 17 Apr 2024
Hello Shamoy, We appreciate your feedback and regret to hear about the challenges you faced during your stay. Please know that your concerns will be shared with the team for further review. Thank you for bringing these matters to our attention as we strive to enhance our guest experience.

2/10 Terrible

Joan

Travelled with partner
Disliked: Cleanliness
This was one of the worst experiences I ever encountered the service was horrible rooms weren’t what they looked like on line they should’ve informed customers they were restructuring the hotel before they booked their reservation
Stayed 2 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Joan, We regret to hear about your disappointment and apologize for falling short of your expectations. Your feedback is valuable, and we will review our communication processes during renovations to ensure clarity for future guests. We appreciate you sharing your concerns with us.

8/10 Good

Antoine

Liked: Staff & service
Looks like they’re under construction or something. Front desk staff was incredible. Breakfast was mediocre. Room was nice But had baby roaches in the bathroom and in the living area of the room
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Antoine, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Bruce

Disliked: Amenities, property conditions & facilities
Room had no refrigerator or microwave but they were listed on the website as included. Checked in too late to resolve it that evening. Request partial credit.
Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
Hello Bruce,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable for our future improvements. For any further assistance regarding your concerns, please don't hesitate to reach out to our management team.

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property was not a Quality Suite stand yet. It was still in renovation stage. Rooms did not have amendments like fridge and micro wave, tv not programed, missing light bulls, no phone or trash cans. No sighs up showing to even be a Quality Suite Hotel.
Response from Manager on 13 Mar 2024
Hello Michael, Thank you for sharing your feedback with us. We appreciate your comments and regret any inconvenience caused during your stay. Guest satisfaction is a top priority for us, and we will share your concerns with the relevant teams for further improvement. We hope to welcome you back in the future to experience our enhanced services and facilities.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 3 Mar 2024
Hello Lori,We're delighted to hear that you had a pleasant stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable experience!

2/10 Terrible

manuela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 3 Mar 2024
Hello manuela,We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues you encountered during your stay. Our goal is to ensure all guests have a wonderful experience with us.

6/10 Okay

Michael, bryantown

Travelled with partner
Liked: Cleanliness
My stay was nice
Stayed 2 nights in Feb 2024
Response from Manager on 16 Feb 2024
Hello Michael,Thank you for sharing your positive feedback about your recent stay! We're thrilled to hear that you had a nice experience with us. We always strive to provide top-notch service and a comfortable atmosphere for our guests. Should you have any future travel plans, we would be delighted to welcome you back again.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Brittney,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a fantastic experience. We strive to provide exceptional service and it's great to know that we delivered. Should you have any future travel plans, we look forward to welcoming you back to our hotel.

2/10 Terrible

GERALDINE

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel had bugs and wasn't clean. We asked for our room to be cleaned Orly to return to the room not cleaned. No clean towels kr anything. No phone in the room
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello GERALDINE,We apologize for the inconvenience you experienced during your stay. Our housekeeping team strives to maintain a high level of cleanliness, and we are disappointed to hear about the issues you encountered. We have shared your feedback with our team to ensure that such situations are addressed promptly in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Joseph

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They did not have breakfast and are currently under renovation.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Joseph,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the absence of breakfast and the ongoing renovations. We understand these factors may have affected your stay, and we appreciate your understanding during this transitional period. Should you have any further concerns, we encourage you to reach out to our management team directly.

2/10 Terrible

KEANNA, Laurel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello KEANNA, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We encourage you to reach out to our management team directly to discuss your concerns further.

2/10 Terrible

Beyyinah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Beyyinah,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide excellent service and will address your concerns with our team. Should you have any further questions or comments, we encourage you to contact our management directly.

6/10 Okay

zulaika

Stayed 6 nights in Sep 2023
Response from Manager on 11 Oct 2023
Hello zulaika,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied
When my wife & I was going to our room we seen 3 grown roaches crawling on the way. The tv remote didnt work & we wasnt sleeping with the tv on. So we unplugged the tv from the way. Then the next day the hotel clerk didnt asked how was our stay? Overall the hotel is horrible & we will never booked at that hotel again
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Dear Guest, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

2/10 Terrible

Timothy

Stayed 1 night in Sep 2023
Response from Manager on 28 Oct 2023
Hello Timothy,We apologize for any inconvenience you may have experienced during your stay. Please let us know the specifics so we can address the issues and make improvements. Thank you for your feedback.

2/10 Terrible

Maria Del

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Hello Maria Del, It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE EXPERIENCE
I was t actually able to stay here. The hotel is under construction and is infested with bugs. I reached out to hotels.com multiple times for a refund and no one was ever able/willing to help. I will not be recommending hotels.com or that hotel ever.
Stayed 2 nights in Sep 2023
Response from Manager on 17 Sept 2023
Hello Rachel,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Lonnie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a mess
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Lonnie,We appreciate the comments, especially with regards to your opinion of our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches were everywhere(even the bed)and couldn't sleep.
Stayed 2 nights in Sep 2023
Response from Manager on 8 Sept 2023
Hello Paul, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Cereya

Travelled with family
Disliked: Amenities, property conditions & facilities
Saw three roaches within 5 minutes of stepping in the room. Disgusting and filthy property.
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Cereya, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
property is currently under renovation, not even a sign on building with name of the hotel . front desk staff suggested that room be checked before signing in . front desk was able to find accomodations elsewhere
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Robert, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

2/10 Terrible

mahealani

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello mahealani, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Herman Suggs, WALDORF

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is under construction dust dirt no carpet mice and roaches I am trying to be refunded for this matter as I write this upsetting stay. I cancelled my reservation at the desk from the the staff and others who were there was also complaining of the conditions. Please check in to this matter my reference number is 117807848please look in this horrible situation. V/r. Herman Suggs
Stayed 1 night in Aug 2023
Response from Manager on 10 Aug 2023
Hello Herman Suggs, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Sandra

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Deplorable bait and switch. The property was near a truck stop, and was undergoing renovations. Dust and exposed wiring. They did not answer the phone. The pictures on the website was NOT the hotel. Criminal!
Stayed 3 nights in Aug 2023
Response from Manager on 7 Aug 2023
Hello Sandra,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our property and comments about our renovations. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Yasaun

Disliked: Cleanliness, staff & service, property conditions & facilities
The absolute worst hotel. BEWARE BEWARE BEWARE. This is a first and last. The sofa had vomit on it that they refused to clean and it was a lot of it. There were also roaches crawling all over the place. I have never seen a hotel like this. I only bokked it because it was an emergency and everywhere else was booked. NEVER AGAIN!
Stayed 1 night in Jul 2023
Response from Manager on 6 Aug 2023
Hello Yasaun,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Terrible

Lakisha

Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches
I have sent several req for a refund I checked into the hotel and checked out 1hour later because the room had roaches.
Stayed 1 night in Jul 2023
Response from Manager on 3 Aug 2023
Hello Lakisha, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Judy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The reason Expedia could not contact the hotel for a refund on the mistake made for Aug. 4th for 2 nights is because major renovations were going on and there was NO phone service at all. I was told to have Expedia to cancel the reservation. I had a family crisis and could not get Comfort Suites to move me to another hotel. The floor was covered with plastic, taped down with plaster dust every where. There was no food or drink service available and they could not send me to another hotel. When I returned home July 23rd, I emailed Expedia about the lowest quality one could receive but I have not received a response from Expedia yet. There was excess machine noise on Friday night and Sunday morning starting at 3am there were people fighting for a couple of hours. It was well after 4am when the noise subsided. I have never stayed at a hotel who should have been closed for business during this all over renovations. The closet was unusable and the shower rod appeared to be taped up about to fall if handled. I am disabled and was treated with distain. I really want a refund for July 21 - 23. 2023. The only reason I stayed was because I had a family emergency.
Stayed 2 nights in Jul 2023
Response from Manager on 31 Jul 2023
Hello Judy, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were roaches in the bathroom and no towels or toilet tissue. We had to ask for clean towels and washcloths each day. Breakfast was mediocre. We left after the second day and went to another motel.
Stayed 2 nights in Jun 2023
Response from Manager on 26 Jul 2023
Hello Albert, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Jennifer

Stayed 2 nights in Jul 2023
Response from Manager on 13 Aug 2023
Hello Jennifer,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Lakisha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Unsatisfied customer
It wasn’t good at all. I wasn’t informed of renovations, the hotel was full of roaches, the television didn’t work, the paint was peeling, and the coffee maker had cob webs and the toilet barely flushed. No one seemed to know when the manager was coming in or knew a number I could call
Stayed 3 nights in Jul 2023
Response from Manager on 20 Jul 2023
Hello Lakisha, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

elena

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was under renovation which was not stated during the booking process. The person working at the front had apparently left and two hotel guests were the ones helping people check in. I had pre-paid and they still were trying to collect payment for the room. They had no idea which rooms were available and they had to go and check out the rooms first to make sure they were empty. I got the key to the room twice and both times it did not open. As I was going to the room, there was a guest checking out due to having a roach infested room. I decided to check out since I felt unsafe having hotel guests checking me in and out and having access to my personal information. I was told I was getting a refund but nothing as of yet. Horrible, horrible experience!
Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Hello elena,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

jeffery

Stayed 1 night in Jul 2023
Response from Manager on 9 Aug 2023
Hello jeffery,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel looked like it was under construction...it was not noted on the website that it was. It was filthy, had roaches, smell of smoke burned your thought and the room was disgusting. We immediately left..did not stay. Tried to get a refund but said we couldn't. Total shame that it is expected that someone could stay there.
Stayed 1 night in Jul 2023
Response from Manager on 16 Jul 2023
Hello Danielle, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

4/10 Poor

Katrina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Save your money.
My expectations were not met here at my stay. I stayed in this hotel for the first time in June 2022. That’s when I noticed the hotel must be under renovation since there was plastic, dust and unpainted walls everywhere. Coming back here a year later, I would have thought the hotel’s image would have improved. The hotel room didn’t have towels or wash clothes in there. Housekeeping didn’t bring them to my room until 5 hours after me calling down asking for some. The pullout mattress inside the couch had awful looking stains on it. The pillows were so small. It was just overall horrible 2 nights. I won’t be coming back here.
Stayed 2 nights in Jun 2023
Response from Manager on 10 Jul 2023
Hello Katrina, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

Tynika

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Manager on 7 Jul 2023
Hello Tynika,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Manager on 7 Jul 2023
Hello Eric,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Ashley

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The facility was being renovated during the stay! It smelled like dust, weed and cigarettes as soon as we walked in the lobby. There was a drug deal happening right in the hall across from our room! Unsafe hotel with minimal staff (just one staff member at the check in counter) and just a messy environment. The outside looked like the hotel wasn’t even open! I wish we had chosen a different hotel next door! The reviews on the hotel are not accurate!!!
Stayed 2 nights in Jun 2023
Response from Manager on 4 Jul 2023
Hello Ashley, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

4/10 Poor

selena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible…was never informed of the hotel being under construction so I arrived to work equipment and holes and items not working nothing like the pictures or anything available. I came 24 hours before my trip to add a person on to my room and it didn’t take affect and made me lose a deposit for a room set up. This was a horrible experience at this location and staff was never at the front desk. The bed was rock hard , not firm rock hard and couldn’t even sleep on it I ended up having to stay somewhere else.
Stayed 2 nights in Jun 2023
Response from Manager on 30 Jun 2023
Hello selena, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

2/10 Terrible

John, TUCSON

Disliked: Cleanliness, staff & service, property conditions & facilities
I had clothing stolen from me on 6/27/2023. When i opened the door to the room for the first time, i was met by roaches. I killed some for two days. A big furr ball was left in the room. I want payment for my clothes.
Stayed 4 nights in Jun 2023
Response from Manager on 28 Jun 2023
Hello John, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay there!
We were there for three days, and they didn't change bed lining or vacuum during our entire stay.
Stayed 3 nights in Jun 2023
Response from Manager on 28 Jun 2023
Hello Dennis, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Melba

No Cancellation & We still Were zpaid
I had no experience with Comfort Inn at all and they were paid anyway. I did see a lot of children playing outside like it was an apartment complex. A family Emergency occurred, so I didn't say and asked for a cancellation & was told they couldn't do that. I contacted you and I was told you couldn't do that but both parties have gotten paid .
Stayed 1 night in Jun 2023
Response from Manager on 28 Jun 2023
Hello Melba, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

4/10 Poor

Vonetta

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was being renovated but we were not told beforehand. The building did not have a marque or anything to tell us that it was a Comfort Suites. The walls were dirty and damaged, the furniture was stained or damaged, and there were virtually no amenities. There were even roaches inside! The only thing that was clean was the sheets.
Stayed 1 night in Jun 2023
Response from Manager on 24 Jun 2023
Hello Vonetta,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4/10 Poor

Frederick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The entire property is under renovation and is a mix of repaired places and utter disrepair. There was an absorbent cloth and towel stapled to the ceiling of our bathroom, for instance. Paint was scraped off in places in our room, in other parts, the walls were stained and dirty. There were cockroaches in the dresser drawer, and a missing remote for the tv (which is how I discovered the cockroaches). Although they were still serving breakfast, the whole lobby was torn apart. The pool was closed. It was a terrible value for our money.
Stayed 2 nights in Jun 2023
Response from Manager on 22 Jun 2023
Hello Frederick, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Kevin, Dennisville

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My bathroom and closet were literally roach infested. The hotel is going through renovations and the hallways and lobby was littered with debris. My room was clean, but bugs? Grrrrr… There was a coffee pot in the room with coffee, but no coffee funnel to place the pod in, I asked at the front desk and was told that they can’t find them, sorry… I expect Expedia to be on top of this, 4 star rating? Seriously? This place should have been closed during the extensive renovation that is ongoing.
Stayed 4 nights in Jun 2023
Response from Manager on 21 Jun 2023
Hello Kevin, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
The hotel was Disgusting, the conditions were awful! There were bugs in the room, ring around the sink and tub, stains on the carpet! And it smelled like pee and cigarettes. We could not stay the night! The hotel appeared to be “under construction” but honestly they should not be operating and open with those conditions. DO NOT STAY HERE!
Stayed 1 night in Jun 2023
Response from Manager on 19 Jun 2023
Hello Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Kimberly

Stayed 1 night in Jun 2023
Response from Manager on 7 Jul 2023
Hello Kimberly,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.