Ratings based on 15 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
5.0 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Norman Mackenzi from Stornoway

Luxury and Service

Posted 07-Apr-2014
I arrived at the hotel around midnight a bit tired and irritable after my journey from the UK but I was met outside at the taxi by the hotel concierge who carried my bag up to the room via check in at the desk where I was offered a glass of champagne. There were many staff at hand eager to service any wishes I may have had. I enjoyed a bath in what can only be described as luxury surroundings then I returned to the reception area for a nightcap and I began to relax and appreciate the hotel. The staff were very attentive and provided a tray of various snacks to accompany my drink. I spent a lot of my weekend stay in the hotel reception area because of the elegant surroundings and the attentiveness of the staff who were keen to socialise with me and advise on local places of interest when they sensed that was what I wanted otherwise they would leave me alone but remain vigilant to when I needed them. The room was luxurious and immaculate and I noticed at various times throughout the day when I would return to my room evidence that maids had been in again and again to keep it tidy. The only feeling of unease I had a few times during the weekend was when on a couple of occasions persons who I was advised were VIPs visiting the hotel meant there was the presence of a number of security guards, police and the army with dogs who I presume were all armed. I have stayed in many 5 star hotels but this one is probably the best. The staff are definitely the best I have ever experienced.
4 out of 5
Recommended
for Everyone
by woman

Hotel and New Year dinner

Posted 02-Jan-2014
Pros: big, bright room, very clean, extremely comfortable bed, nice bathroom.
Cons: All staff in the hotel restaurant must be trained how to assist customers because service is really terrible.
Location: excellent location in the catedral square
The hotel is very nice, in beautifully renovated bilding, very new and well organized spa, kind and helpful staff.
5 out of 5
Recommended
for Business Travellers
by Delle from UK

Impeccable hotel and service!! ++++++

Posted 12-Nov-2013 on Hotels.com
Service is top notch - nothing is too much trouble for the staff. Perfect in every way - location, quality of service, cleanliness etc...
5 out of 5
Recommended
for Business Travellers
by Jurgita from San Diego, CA

Pefect!

Posted 10-Nov-2013
Beautiful hotel in the heart of Vilnius! Highly recommend it. Rooms are big and comfortable. The only down side is the AC that is very warm in the rooms but everything else is described as luxury, location and beauty.
5 out of 5
Recommended
for Personal Event
by P.Neisser from California

One of the very best I,ve stayed in.

Posted 30-Sep-2013 on Hotels.com
Outstanding facility and service.
5 out of 5
Recommended
for Business Travellers
by Sean C. from Stockholm

Outstanding hotel in Vilnius best location

Posted 17-Sep-2013 on Hotels.com
This hotel is top notch. Great rooms, service and location. There is no better alternative in Vilnius.
5 out of 5
Recommended
for Everyone
by L from Toronto

First class hotel

Posted 15-Sep-2013
Pros: The genuine (as opposed to business) friendliness of the staff.
Location: Very central location to old Vilnius.
We asked for a room with good views and I was given one on the top floor facing the Cathedral Square. We enjoyed the spa facilities.
5 out of 5
Recommended
by Irl Cramer from Manhattan Beach, CA

Wonderful hotel

Posted 16-Jun-2013 on Hotels.com
The place is beautiful, new and in excellent condiion. Hotel staff could not have been more helpful and thoughtful. They were really happy to help us in whatever we needed. Superior breakfast. Beautiful facility. Perfect location. Couldn't have asked for more.
5 out of 5
Recommended
by Rick from USA

Wonderfully refreshing!

Posted 13-Jun-2013 on Hotels.com
Probably the best service we have had in Europe. The staff went above and beyond to make sure even the smallest details were addressed during our stay. Really lovely!
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 29-May-2013 on Hotels.com