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Reviews of Viva Villahermosa

2.5 out of 5
Viva Villahermosa
Boulevard Adolfo Ruiz Cortines, Col. Lindavista, Villahermosa, TAB

Reviews

8.2

Very good

Rating 10 - Excellent. 429 out of 1002 reviews" "
Rating 8 - Good. 360 out of 1002 reviews" "
Rating 6 - Okay. 130 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adriana Arellano Carballo Gerente general on 7 Feb 2024
DanielGracias por su evaluación, reciba un cordial saludo

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The service was very good, the experiences was comfortable and the room was nice except about the tap part of the sink. The instalations are old.
Stayed 1 night in Dec 2023
Response from Adriana Arellano Carballo Gerente general on 11 Dec 2023
AlejandroThank you for the visit and even more for taking the time to write your comments. We hope to see you again whenever your travels bring you back to Villahermosa.Regards

10/10 Excellent

Tim

Stayed 1 night in Dec 2023
Response from Adriana Arellano Carballo Gerente general on 8 Dec 2023
TimGracias por su evaluación, espero que haya disfrutado su estancia con nosotros y podamos servirle nuevamente.Saludos cordiales

10/10 Excellent

Pascal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms have been clean and the staff more than friendly. The shower is providing plenty and hot water (which is not the case at all places). The bar also looked nice, even though we did not try it. I really recommend Viva Villahermosa for any short-term stay in the city.
Stayed 2 nights in Nov 2023
Response from Adriana Arellano Carballo Gerente general on 8 Dec 2023
Dear guest, thank you for your time to value your experience in viva Villahermosa hotel.Looking forward to having the opportunity to welcome you again to this property Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Adriana Arellano Carballo Gerente general on 22 Nov 2023
Estimado huéspedEspero que su estancia haya sido placentera, gracias por su evaluación.Saludos cordiales

8/10 Good

mark

Stayed 1 night in Aug 2023
Response from Adela Hernández. on 18 Sept 2023
Sr. Mark, agradecemos el tiempo dedicado a compartirnos su experiencia.Esperamos atenderle nuevamente.

2/10 Terrible

Steve

Stayed 1 night in Aug 2023
Response from Esperanza, Reservas. on 30 Aug 2023
Buenos días. Lamentamos que su estancia no haya sido de su agrado, estamos trabajando para mejor la atención de nuestro personal y nuestras instalaciones. Esperamos verle pronto de nueva cuenta.

6/10 Okay

rogers, oakville

The cleaning staff in my floor no so good
Stayed 1 night in Apr 2023
Response from Adriana Arellano Carballo Gerente general on 3 Jul 2023
RogersFirstly thank you for the visit and even more for taking the time to write your comments. I am very sorry because your experience was not what you expected.. All your comments and opinions are essential to improve our service.We’ll work hard to fix the issue you experienced. Thanks for letting us know.Looking forward to having the opportunity to welcome you again to this property

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Adriana Arellano Carballo Gerente general on 24 Jun 2023
AntonioMuchas gracias por su evaluación, esperamos servirle muy pronto.Saludos cordiales

8/10 Good

Emilio

Stayed 3 nights in Apr 2023
Response from Adriana Arellano Carballo Gerente general on 5 May 2023
EmilioGracias por evaluar nuestras instalaciones y servicios.Reciba un cordial saludo

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool
Stayed 1 night in Mar 2023
Response from Adriana Arellano Carballo Gerente general on 31 Mar 2023
NicholasThank you for your stay at Viva Villahermosa Hotel, we appreciate your feedback about the pool area.Looking forward to having the opportunity to welcome you again to this property.Regards

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really fun, old Vegas styled place. The motel wing is noisy with guests coming & going. Certainly a solid value. Walking to some great restaurants like Le Cevicheria Tabasco.
Ceviche de La Casa!
Stayed 1 night in Mar 2023
Response from Adriana Arellano General manager on 24 Mar 2023
GlennThanks for taking the time to complete the survey about your stay with us.

10/10 Excellent

Mary

Stayed 1 night in Feb 2023
Response from Adriana Arellano Carballo Gerente general on 17 Feb 2023
MaryGracias por su evaluación y comentarios, espero que haya disfrutado su estancia con nosotros.Saludos cordiales

10/10 Excellent

ÁNGEL

Stayed 1 night in Dec 2022
Response from Adriana Arellano Carballo Gerente general on 2 Jan 2023
ÁngelGracias por evaluar nuestras instalaciones y servicios, espero que podamos servirle muy pronto, nuestros mejores deseos para este año que inicia, salud y prosperidad para usted y su familia.

6/10 Okay

Fernando

4/10 Poor

Fernando

Stayed 1 night in Dec 2022

6/10 Okay

Frank, Lafayette

Travelled with family
The first room I was given had a water leak from the ceiling making the floor wet. The service in the restaurant was poor.
Stayed 1 night in Oct 2022
Response from Adriana Arellano Carballo Gerente general on 22 Oct 2022
FrankDear guest, thank you for your time to value your experience in viva Villahermosa hotel.We appreciate your feedback about our services, my apologize for you. however I want to informing you that by this time that we are answering to your post, we are already working with a corrective actions program in this área.Looking forward to having the opportunity to welcome you again to this property

10/10 Excellent

Ovidio

Stayed 1 night in Sep 2022

10/10 Excellent

HUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property a bit old but very well taken care off...gym could a remodel, and or newer machines!
Stayed 8 nights in Aug 2022
Response from Adriana Arellano Gerente general on 18 Aug 2022
Hugo Gracias por sus comentarios y sugerencias, son muy importantes para nosotros. Esperamos servirle muy pronto Saludos cordiales

10/10 Excellent

Javier

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio habitaciones Limpiezas
Stayed 1 night in Aug 2022
Response from Adriana Arellano Gerente general on 13 Aug 2022
Javier Gracias por su evaluación, nos dará mucho gusto tenerlo nuevamente con nosotros Saludos cordiales

8/10 Good

Penelope, Omaha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, friendly personnel, great pool!
Stayed 2 nights in Jun 2022
Response from Adriana Arellano General manager on 30 Jun 2022
Penelope, thank you for your time to value your experience in viva Villahermosa hotel. We appreciate your feedback about our services. Looking forward to having the opportunity to welcome you again to this property Regards

8/10 Good

Bonnie

Liked: Cleanliness, room comfort
Older but clean
Hotel is old but clean- great pool, good food.
Stayed 1 night in May 2022
Response from Adriana Arellano General manager on 10 Jun 2022
Dear guest, thank you for your time to value your experience in Viva Villahermosa hotel. We appreciate your feedback about the pool area and food. Looking forward to having the opportunity to welcome you again to this property Best regards

8/10 Good

Ramon Adrian

Stayed 3 nights in Mar 2022

10/10 Excellent

Alma

Stayed 1 night in Mar 2022
Response from Adriana Arellano Gerente general on 14 Mar 2022
Alma Muchas gracias por su evaluación, esperoq ue su estancia con nosotros haya sido muyplacentera. Espero que muy pronto podamos servirle. Saludos cordiales

2/10 Terrible

Salvador

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La persona que me iso check in fue terrible , El cierto está súper mal nesesite dormir con cubre bocas tube que pagar más por que según nada más page por una persona y llevaba mi esposa que por sierto se me enfermó de alergia en fin
Stayed 1 night in Feb 2022
Response from Adriana Arellano Gerente general on 10 Feb 2022
Salvador Gracias por compartir sus comentarios, con gusto daré seguimiento a sus observaciones, espero tener la oprtunidad de resarcir esta mala experiencia. Saludos cordiales

10/10 Excellent

Rosa Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó y muy buen precio..
Stayed 3 nights in Jan 2022
Response from Adriana Arellano Gerente general on 9 Feb 2022
Rosa María Gracias por su evaluación y comentarios, es muy grato saber que le agradaron nuestras instalaciones y precios, espero que muy pronto podamos volver a servirle. saludos cordiales

6/10 Okay

Natalie

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The sink wouldn,t drain...the shower head dripped...the hair dryer was clogged with hair. I did not feel the room was properly sterilyzed
Stayed 1 night in Jan 2022
Response from Adriana Arellano General manager on 28 Jan 2022
Natalie, thank you for your time to value your experience in viva Villahermosa hotel. We appreciate your feedback about our services, my apologize for you, I will share your comments with our house keeping department, however I want to informing you that by this time that we are answering to your post, they are already working with a corrective actions program in this area. Looking forward to having the opportunity to welcome you again to this property. Best regards

10/10 Excellent

INGRID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel por su calidad, ubicación y pecio
Stayed 1 night in Jan 2022
Response from Adriana Arellano Gerente general on 12 Jan 2022
Ingrid Gracias por compartir su experiencia al hospedarse con nosotros, y sobre todo gracias por su recomendación. Saludos cordiales

10/10 Excellent

JOSE

Stayed 1 night in Dec 2021

6/10 Okay

Nicholas

Liked: Cleanliness, room comfort
Disliked: Staff & service
Room was satisfactory. The service for breakfast was very slow and inattentive. And the food was horrible. It was bad enough that we left the hotel and went to another breakfast restaurant in town.
Stayed 1 night in Dec 2021
Response from Adriana Arellano Gerente general on 6 Dec 2021
Dear guest, thank you for your time to value your experience in viva Villahermosa hotel. We appreciate your feedback about our services, my apologize for you, I will share your comments with our staf. Looking forward to having the opportunity to welcome you again to this property. Regards

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, enjoyed the stay
Stayed 1 night in Jul 2021
Response from Adriana Arellano Gerente general on 1 Nov 2021
Andrew Dear guest, thank you for your time to value your experience in viva Villahermosa hotel. Best regards.

8/10 Good

HUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel es un poco viejo pero lo tienen muy bien cuidado, todo el staff es muy amable y servicial, la ubicacion es excelente y el estacionamiento es muy accesible, lo unico es que el gym es muy muy viejo y ka mayoria de los aparatos no funcionan!...eso es algo que a mi en lo personal no me gusto, aparte de eso todo muy bien. Sugiero que el hotel le de una remodelada al equipo de el gymnasio.
Stayed 10 nights in Oct 2021
Response from Adriana Arellano Gerente general on 26 Oct 2021
Hugo Gracias por sus comentarios y evaluación, con gusto daremos seguimienbto a sus observaciones, espero que podamos seguir siendo su opción de hospeaje en Villahermosa. Reciba un cordial saludo

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viva Villahermosa
Great hotel with nice pool and restaurant
Stayed 1 night in Jul 2021
Response from Adriana Arellano Gerente general. on 2 Aug 2021
Tim Thank you for your time to value your experience in viva Villahermosa hotel. We appreciate your feedback about the pool area and restaurant. Looking forward to having the opportunity to welcome you again to this property

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in Villahermosa.
Hotel was great but the service could use a little work. Overall a nice hotel.
Stayed 1 night in Jul 2021
Response from Adriana Arellano Gerente general. on 23 Jul 2021
Dear guest, thank you for your time to value your experience in viva Villahermosa hotel. We appreciate your feedback.Looking forward to having the opportunity to welcome you again to this property

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viva Villa Hermosa
Great hotel at good price with pool
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel at a very economical price. The pool area is beautiful. Service in the restaurant was fast and the food was very good. The room was quiet and included a small table and 2 chairs. Would come back here in a heartbeat!
Stayed 1 night in Jun 2021
Response from Adriana Arellano Gerente general. on 19 Jun 2021
Dear guest, thank you for your time to value your experience in viva Villahermosa hotel. We appreciate your feedback about our services and Looking forward to having the opportunity to welcome you again to this property

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean with excellent service.
I have been here a couple of times. Staff is always friendly, beds are comfortable, noise is moderate ro quiet at night. This hotel has that "home" feeling. I highly recommend it.
Stayed 1 night in May 2021
Response from Adriana Arellano Gerente general. on 7 Jun 2021
Dear guest, thank you for your time to value your experience in Viva Villahermosa as well as your comments about your stay. We are pleased to learn that you found our services and facilities to your liking. Regards

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place work for the money, everything is closer museums, parks, business, good restaurant,
Stayed 1 night in May 2021

10/10 Excellent

Esteban

Stayed 1 night in Apr 2021
Response from Adriana Arellano Gerente general. on 24 May 2021
Esteban Gracias por su evaluación. Saludos cordiales

10/10 Excellent

Esteban

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Adriana Arellano Gerente general. on 5 May 2021
Esteban Gracias por su evaluación, esperamos servirle nuevamente Saludos

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was given a room That the outlets didn’t work and no hair blow dryer. After we asked they said they didn’t have one. When we got back our room wasn’t cleaned. I do have to say they gave me a new room. In the new room there was a hair blow dryer and the outlets worked.
Stayed 3 nights in May 2021
Response from Adriana Arellano Gerente general. on 5 May 2021
Dear guest, thank you for your time to value your experience in viva Villahermosa hotel. We appreciate your feedback about our services, my apologize for you, I'd shared your comments with our house keeping department, however I want to informing you that by this time that we are answering to your post, they are already working with a corrective actions with outlets and the hair dryers We hope to see you soon. Regards

8/10 Good

Verified traveller

Stayed 1 night in Mar 2021
Response from Adriana Arellano Gerente general. on 26 Mar 2021
Gracias por su evaluación, esperamos servirle nuevamente. Saludos

8/10 Good

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Adriana Arellano Gerente general. on 26 Feb 2021
Estimado huésped Gracias por su evaluación, espero que haya disfrutado de nuestras instalaciones y servicio. Saludos

10/10 Excellent

Eder Manuel

Stayed 1 night in Dec 2020
Response from Adriana Arellano Gerente general. on 28 Dec 2020
Eder Manuel Gracias por su evaluación, le deseamos que pase felices fiestas en compañía de su familia.

8/10 Good

FC, TABASCO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attention from the arrival, although there was a confusion in the information that I requested and I had to pay for an extra worker in the room, although this was only 5 Hrs in the hotel and I had been told that it could happen while checking in. From there on out, the attention of the Sevice to the room very well. Like my meals in the room. They check the temperature, give you Gel when you enter and fill out a survey. Very good for the new normal..
Stayed 1 night in Jun 2020
Response from Adriana A. on 30 Jun 2020
Estimado huésped, gracias por dedicar unos minutos de su tiempo para compartir con nosotros su opinión con relación a nuestras instalaciones y servicios. Reciba un cordial saludo. Adriana Arellano Gerente general

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2020
Response from Gerente general on 14 Apr 2020
Estimado Huésped Gracias por su evaluación, espero que su estancia con nosotros haya sido agradable, reciba un cordial saludo

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Adriana Arellano, Gerente general on 17 Feb 2020
buen día, agradezco su comentario. Saludos

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Gerente general on 12 Oct 2019
Estimado huésped Gracias por dedicar unos minutos de su valioso tiempo para evaluar nuestras instalaciones y servicios. Saludos cordiales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location. OK stay.
It could use an update. Room was comfortable and in a good location, close to La Venta, which was our destination. Water pressure was great. They don’t make showers like that anymore. Service? OK, but not especially friendly. Bed was hard, but sheets were crisp and fresh. AC made the room like an ice box. We ended up turning it off, the repair guy was unable to adjust the thermostat. Large pool. Restaurant breakfast was good. Overall, it just seemed worn and tired. Guess you get what you pay for, it’s not the Hyatt, but a lot cheaper.
Stayed 2 nights in Sep 2019
Response from General manager on 1 Oct 2019
Dear guest Thank you for your feedback and for your time to value your experience in Viva Villahermosa as well as your comments about your stay. We are pleased to learn that you found our services and facilities to your liking. Regards Adriana Arellano

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great enviroment and friendly and professional service.
Stayed 2 nights in Aug 2019
Response from General manager on 23 Aug 2019
Dear guest Thank you for your time to value your experience in viva Villahermosa hotel. We appreciate your feedback . Best regards Adriana Arellano