With only 10 rooms at the resort, the atmosphere is decidedly slow-paced and relaxing. The staff are world class, finding a perfect balance between looking to help improve your experience or just letting you have the space to unwind. They made our stay totally stress-free, setting up our car rental and bioluminescent bay tour within minutes of our arrival. The infinity pool is my new happy place. I would definitely recommend a stay to anyone looking for a quiet, rejuvenating vacation.
Overall, my boyfriend and I had a wonderful stay and we would come back again. The W Resort and Spa is a hip and trendy place but it also feels warm and welcoming. The central area has an open floor plan; so there are a ton of places to socialize with other guests, but there are also little corners where you and your significant other can have an intimate dinner or watch the sunset together.
My only complaint is that an employee said that the equipment tent (where you can get snorkeling gear & kayaks) would be open at 8am, but he wasn't there and we missed out on morning kayaking. Other than that, the service was impeccable -- everyone is friendly and accommodating.
Tips: Take advantage of the rum punch in the W Lounge; food can be pricey so it's worth it to rent a car and venture out to different restaurants and beaches; checkout may be at 11am but if your flight doesn't leave until later in the afternoon, you can still take advantage of the many amenities before your shuttle back to the airport; and you can purchase meat & cheese at the W Cafe and snack on sandwiches if you're feeling snacky without paying a high price.
had an amazing experience! room was very clean and comfortable. housekeeping was everyday. Had early morning swims at their pool! everything is pretty much near by, i stayed with two other guest and we have walked to the market near by, took us about ten min walking. the beaches are close by as well! only about 15min away in cab. the view was amazing, there is alot to do and amazing scenery.
Situated on a hilltop this place is beautiful with amazing views. You can't see the sea but house less than 10 min away from SunBay beach. The restuarant strip Esperanza is 5 min away. Donna and Gary were very helpful with their suggestions. Breakfast was good. If you like being secluded and away from the crowd this is the place to be.
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