Ratings based on 388 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from North Carolina

Posted 16-Sep-2014
Pros: Location
Cons: Internet could be improved
Location: Tour buses came to hotel
Hotel and people were very nice and we enjoyed our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from toronto,on

nice for the price

Posted 10-Sep-2014
Cons: wifi door locks
Location: metro
good points: good locatuon close to metro and train super helpful woman at reception, went out of her way to book things for me and help plan routes. big comfy room and bathroom good breakfast ( euros) downers: door lock was really difficult to work bad wifi, you have to go to the lobby 80s TV (not like youre there to watch tv though)
2 out of 5
by A verified traveller from H

4 star hotel with no sheets!

Posted 06-Sep-2014
This hotel had some unusual features. Firstly it has a bottom fitted sheet but no top sheet. Instead it uses and a single sized combination sheet blanket which sits loose on the bed. The pillows are terrible. The mattresses are terrible. The combination sheet blanket and bottom sheet appear very old. The bedding alone is a reason not to stay here. Our light in the bathroom didn't work and wasn't fixed for 24 hours.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Good value

Posted 01-Aug-2014
Pros: The hotel has character, the staff were wonderful and accommodating.
Cons: Wifi in the rooms, update the TV's in the room so that the language can be changed to English.
Location: Walking distance to one of the main shopping areas. I was able to locate an English cinema. One tram ride away from the zoo.
Much nicer than expected, my room was massive and I was impressed with the bath room. Wonderful friendly and welcoming staff. The only downfall was no wifi in the rooms. The hotel has lots of faculties near by and is near to the tram and train station. I will be booking this hotel again next year, we were sorry to leave.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Nice Hotel Quality/price

Posted 23-Jul-2014
Pros: Price, accessible by tram, bathtub
Cons: No AC neither Wifi in the bedroom
Location: No time to see.
What it offers on its website is delivered. Large rooms and plenty of water in the shower :)
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 08-Jun-2014
Location: very good location, right near a metro station.
Mio, the receptionist was awesome. He gave us great recommendations for restaurants and was very helpful. Also the rooms were giant.
4 out of 5
Recommended
for Couples
by Marios from London, England

Convenient Location

Posted 05-Jun-2014
The hotel is conveniently located between the centre and Schonbrun Palace on the main shopping street of Mariahilferstrasse. It's 5 minutes walk or 1 tram stop from Westbanhof station which is served by an airport bus, 2 tube lines and several tram lines which means you can get everywhere easily. This compensates for the fact that the hotel is just outside the centre, the station being the centre's edge. There are plenty of shops, cafes and restaurants both on the street and at the station. The hotel rooms are very spacious, quiet and comfortable and cleaned 7 days a week, This is an old building as you can tell from the inner garden, long corridors and high ceilings, but fully renovated. It appears to be a favourite with older Austrian couples as I could see both at the hotel and at a city centre bar where guests are offered a welcome drink. Really enjoyed my stay and definitely recommend the hotel.
3 out of 5
by m james from canada

Very run down , need new everything , not a 4 star

Posted 04-Jun-2014
We arrive they give us small beat Room ! Ugly ! We ask for change And they did better !
4 out of 5
Recommended
for Everyone
by Laura from Michigan

Nice, cheap hotel close to shopping street & train

Posted 04-Jun-2014
Cons: Door handles were sooo difficult to open!!!! Practically dreaded having to open our door!
Pleasant staff, nice location (walking distance of downtown if you don't mind a good 15-20 minute walk!), close to food, shopping, very close to Westbahnhof train station.
3 out of 5
Recommended
for Families
by Claude-Eric from Montréal

not super... unfortunately

Posted 29-May-2014 on Hotels.com
Loved Vienna, the hotel, not so much...