Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Reviews of HiLight Suites Hotel

4 out of 5
HiLight Suites Hotel
Salesianergasse 2, Vienna, Vienna

Reviews

9.0

Wonderful

Rating 10 - Excellent. 350 out of 642 reviews" "
Rating 8 - Good. 227 out of 642 reviews" "
Rating 6 - Okay. 47 out of 642 reviews" "
Rating 4 - Poor. 11 out of 642 reviews" "
Rating 2 - Terrible. 7 out of 642 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for a weekend in Vienna. 10 minute walk from train connection to airport. Walking distance to main areas. Helpful friendly staff - we had a late night check-in & very early check-out.
Stayed 3 nights in Feb 2024

8/10 Good

daniel

Stayed 3 nights in Jan 2024

10/10 Excellent

Abdalla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a family hotel with friendly and hospitable staff. Rooms are comfortable and spacious. Highly recommended!
Stayed 2 nights in Dec 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Kimberly

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff at the desk. Very convenient to UBahn
Stayed 2 nights in Nov 2023

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms good breakfast. Easy walking distance to centre
Stayed 3 nights in Nov 2023

10/10 Excellent

Youngtae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Chenni Chang on 27 Nov 2023
Dear Family Song,Thank you so much for your positive feedback! We look forward to welcoming you back soon! Kind regards HiLight Team

10/10 Excellent

Steven, Appleton

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great place to stay. Neat "boutique" style hotel within easy walking distance to the subway station and the park, as well as the city center. Staff was welcoming and helpful. The rooms were very spacious, although the showers are very small (bigger than a cruise ship shower, but not by much). The beds were a bit harder than I prefer, and the king-sized bed was actually two twin beds pushed together. Still, I would not hesitate to stay there again when in Vienna.
Stayed 6 nights in Oct 2023

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien situé face au parc municipal, près d’une station de métro. Chambres spacieuses, confortables, bien insonorisées, très propres. Personnel attentionné. Très bon petit-déjeuner J’y retournerais sans hésiter
Stayed 5 nights in Oct 2023
Response from Chenni Chang on 17 Oct 2023
Dear Louise! Thank you for your feedback. We're glad to hear you had a very good stay with us. We appreciate your input about the breakfast and will consider it for future improvements. We hope to welcome you back soon. Your HiLight Team

10/10 Excellent

Teresia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Chenni Chang on 17 Oct 2023
Dear Teresia! Thank you for your feedback. We're glad to hear you had a very good stay with us. We hope to welcome you soon again in Vienna. Your HiLight Team

10/10 Excellent

Mohammed

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
There was internet problems which delay my checking in !! While i had and show the confirmed number by expedia I really like it and i would come again with some improvement specially ( shampoo) bathrooms stuff in daily basis. Thanks
Stayed 1 night in Sep 2023
Response from Hotel on 17 Oct 2023
Dear Mohammed! We apologize for the inconvenience you experienced with the internet. We will address this issue to ensure a better experience for future guests. We hope you'll reconsider and give us another chance to provide you with a more comfortable stay in the future. Best regards, Your HiLight Team

10/10 Excellent

Xuetao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for short vacation in Vienna.
Stayed 3 nights in Sep 2023
Response from Chenni Chang on 17 Oct 2023
Dear Xuetao, It sounds like you had a wonderful experience at a hotel or accommodation in a brilliant location! If you have any specific questions or need more information about this location or any related topic, feel free to ask, and I'll be happy to assist you further.Your HiLight Team

8/10 Good

Maryna

Liked: Cleanliness, staff & service
Overall good experience with some little things. The receptionists were very friendly. The suite was spacious and clean. Surprisingly no decent coffee/coffee machine but only a kettle to boil water and instant coffee packages. For extra 15 euros you could get Nepresso with 10 pods. Also hallways were renovated so did not look like a 4 star hotel.
Stayed 1 night in Aug 2023
Response from Chenni on 3 Sept 2023
Dear Momot, We are pleased that you share your experience with us and we are looking forward to welcoming you in our hotel again. Kind regards Chenni

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Chenni on 13 Aug 2023
Dear guest! We are very pleased that you enjoyed your stay with us. We would be very happy to welcome you again soon. KInd regards Your HiLight Team

8/10 Good

Chloe, Milton Keynes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the deluxe suite which was nice and spacious with a good sized bathroom. There was a mix up with the booking (Expedia miscommunication) but the staff member was very good at sorting the issue out and we got the room we had booked. The hotel was clean and not far from a subway stop so easy to access. I would recommend.
Stayed 2 nights in Jul 2023
Response from Chenni on 13 Aug 2023
Dear Chloe! We are very pleased that you enjoyed your stay with us. We would be very happy to welcome you again soon. Kind regards Your HiLight Team

6/10 Okay

FEMAFFIN

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner did not cool suite enough. It was cooler outside. Staff found us 2 fans to use for the whole stay. Also, recommend adding a wall handle for those needing more stability entering and existing the deep bathtub. Otherwise, our stay was fine.
Stayed 2 nights in Jul 2023
Response from Chenni on 13 Aug 2023
Dear Femaffin!Thank you for your enthusiastic review! We are very pleased that you are satisfied with our product or service and hope that you continue to have a great time with us in the future. Thank you for your trust and your nice feedback! We are already in the process of improving our climate.Best regards, HiLight Suites Team

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel just on the edge of everything and walkable! Room was so comfortable, with a small kitchenette, soaking tub and separate master suite. Staff was was helpful and welcoming. The elevator was out while we were there.
Response from Chenni Chang on 12 Jul 2023
Dear Christine! It was a great pleasure for us to host you in our hotel. We are very pleased that you enjoyed your time in Vienna and look forward to welcoming you again soon! Kind regards, Your HiLight Team

8/10 Good

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chenni Chang on 12 Jul 2023
Dear Manuel! It was a great pleasure for us to host you in our hotel. We are very pleased that you enjoyed your time in Vienna and look forward to welcoming you again soon! Kind regards, Your HiLight Team

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Space, clean and great location
Stayed 2 nights in Jun 2023
Response from Chenni Chang on 6 Jul 2023
Dear Albert! It was a great pleasure for us to host you in our hotel. We are very pleased that you enjoyed your time in Vienna and look forward to welcoming you again soon! Kind regards, Your HiLight Team

8/10 Good

James, Fayetteville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good area to see the sights! Friendly staff!
Stayed 2 nights in Jun 2023
Response from Chenni Chang on 2 Jul 2023
Dear James! Thank you very much for your feedback and the time you have taken for it. We are delighted that you enjoyed your stay and hope to see you again on your next visit! Kind regards, your HiLight team

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10
Staff is friendly and very helpful. Our suite was more than twice the size of a normal hotel room. It's nice to be able to sit on a couch in another room rather than on the bed. The room and bathroom were clean and well maintained. Traffic noise was not a problem. Breakfast selection was excellent. We would definitely stay here again. I'd give the HiLight a 10 out of 10.
Stayed 3 nights in May 2023
Response from Hotel on 6 Jun 2023
Dear Dana!It was a pleasure for us to host you during your time in Vienna. We are delighted that you enjoyed your stay and hope to welcome you again soon!Best regards Your HiLight Team

8/10 Good

Thiti Biggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated centrally close to a subway station (2 minute walk). The suite we had looks different and a bit smaller than advertised on Expedia. We have an inside suite without any view, but very very quiet.
Response from Lidija Andrekulovic Hotel Manager on 2 Feb 2023
Dear Thiti Biggie!Thank you for your review of our hotel. We would be delighted to have another visit from you! Yours sincerly, Lidija Andrekulovic Hotel Manager

10/10 Excellent

Edagul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We (4 people) stayed in a suite at this hotel and it was lovely. I’d defitniely recommend it! It’s very close to multiple areas in the centre of Vienna (you can get to most tourist areas on foot - at most a 30min walk). It’s also only a 1 min walk away from a train station. Very very clean and lovely service at the hotel!
Response from Lidija Andrekulovic Hotel Manager on 2 Feb 2023
Dear Edagul! Thank you ver much for your lovely review of our hotel. We would be delighted to have another visit from you! Yours sincerly, Lidija Andrekulovic Hotel Manager

8/10 Good

Nathan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly staff and good condition. My only concern was the gym. Average condition and minimal equipment. One machine (bike) was not working. Still not fixed after 8 days (I told them on day 2). Otherwise excellent.
Stayed 8 nights in Dec 2022
Response from Lidija Andrekulovic Hotel Manager on 2 Feb 2023
Dear Nathan,thank you very much for your feedback.We are glad that, besides the gym area, you have enjoyed your stay in our Hotel. We have fowarded the issue to the related department.Best regardsLidija AndrekulovicHotel Manager

6/10 Okay

Tamat

Stayed 5 nights in Nov 2022

8/10 Good

Margaret, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful and always good natured. This property is well situated for both walking to or taking city transportation to major attractions.
Stayed 4 nights in Sep 2022

10/10 Excellent

Tracey, Norwich

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and well maintained and the price extremely reasonable. The best part was the staff who were all top notch! Also, very convenient location.
Stayed 2 nights in Oct 2022
Response from Lidija Andrekulovic Hotel Manager on 31 Oct 2022
Dear Tracey!Thank you very much for your kind review.The whole team loves to read motivation feedback like yours!Best regardsYour HiLight Team

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Spacious
The location was fantastic because it was so central. The suite was large and well planned. I’ll be back!
Stayed 5 nights in Oct 2022
Response from Lidija Andrekulovic Hotel Manager on 20 Oct 2022
Dear Gabriela,we are very happy that you enjoyed your stay in our House! We hope to have you back soon!Best regardsLidija AndrekulovicHotel Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. I twisted my ankle on the first day and they provided me ice and some bandages and asked me how I was feeling when I left. Close to Stadtpark station and beautiful area.
Stayed 5 nights in Oct 2022
Response from Lidija Andrekulovic Hotel Manager on 20 Oct 2022
Dear Gabriela,we are very happy that you enjoyed your stay in our House! We hope to have you back soon!Best regardsLidija AndrekulovicHotel Manager

10/10 Excellent

Indrajeet, Lane Cove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious suites, convenient but relatively quiet location. Mini supermarket and several restaurants within easy walking distance.
Stayed 4 nights in Sep 2022
Response from Lidija Andrekulovic Hotel Manager on 20 Oct 2022
Dear Indrajeet,we are very happy that you enjoyed your stay in our House! We hope to have you back soon!Best regardsLidija AndrekulovicHotel Manager

10/10 Excellent

Roi

Stayed 5 nights in Sep 2022

8/10 Good

Ian

Stayed 4 nights in Sep 2022
Response from Lidija Andrekulovic Hotel Manager on 31 Oct 2022
Dear Ian!Thank you for your review!You HiLight Team

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and quiet. There was virtually no noise from other parts of the building that we could hear - even from our next door neighbors. The location is good: right next to Stadtpark, a block away from the U line, and walking distance to the ring. One downer: we had an extra person staying with us for part of our trip; they charged us extra for the extra person. In the states, you get charged for the room, not for the number of people. We thought that was pretty chintzy of them.
Stayed 7 nights in Jul 2022
Response from Hilight Team on 19 Sept 2022
Dear Mr. Orbitz.Thank you very much for your honest and detailed feedback. We do indeed charge extra persons in Europe. The main reason for that are cleaning fees and and general use of facilities. We are sorry if that came as a suprise for you and hope you had a pleasant stay anyways!In hopes to see you again,your HiLight Team

10/10 Excellent

Chiahsin

Stayed 1 night in Aug 2022
Response from Lidija Andrekulovic Hotel Assistant Manager on 30 Aug 2022
Dear Chiahsn, thank you very much for this very good review of your last stay in our hotel. I am very glad that you enjoyed your stay! The team of the HiLight Suites Hotel is looking forward to welcoming you back again soon! Best regards from sunny Vienna

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved having a one bedroom apartment with Hotel services and the Breakfast Buffet was excellent.
Stayed 12 nights in Jul 2022
Response from Yunus E. Kancagi, Hotel Manager on 11 Aug 2022
Dear Virginia, thank you very much for this very good review of your last stay in our hotel. I am very glad that you enjoyed your stay! The team of the HiLight Suites Hotel is looking forward to welcoming you back again soon! Best regards from sunny Vienna

8/10 Good

Georgi

Stayed 3 nights in Jul 2022

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022
Response from Yunus E. Kancagi, Hotel Manager on 19 Jul 2022
Dear Alan, thank you very much for this very good review of your last stay in our hotel. I am very glad that you enjoyed your stay! The team of the HiLight Suites Hotel is looking forward to welcoming you back again soon! Best regards from sunny Vienna.

10/10 Excellent

William, South Jordan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very close to Stadpark UBahn station. There are also a slew of excellent restaurants close by.
Stayed 4 nights in Apr 2022
Response from Yunus E. Kancagi, Hotel Manager on 19 Jul 2022
Dear William, thank you very much for this very good review of your last stay in our hotel. I am very glad that you enjoyed your stay! The team of the HiLight Suites Hotel is looking forward to welcoming you back again soon! Best regards from sunny Vienna.

8/10 Good

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. It's not a Hilton or Marriott, but it's in a good location, was clean, and the staff were very friendly and helpful. The room was a good size, and it was good value for the money.
Stayed 3 nights in Mar 2022
Response from Yunus E. Kancagi, Hotel Manager on 31 Mar 2022
Dear Christian, thank you very much for this very good review of your last stay in our hotel. I am very glad that you enjoyed your stay! The team of the HiLight Suites Hotel is looking forward to welcoming you back again soon! Best regards from Vienna, Yunus E. Kancagi, Hotel Manager

10/10 Excellent

josilu, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the space
Stayed 3 nights in Oct 2021
Response from Ihr HiLight Suites Hotel Team on 18 Nov 2021
Dear Josilu! Thank you very much. We loved having you as our guest. Hope to see you soon! Best regards Your HiLight Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Yojiro

Stayed 9 nights in Dec 2019

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Holly, SoCal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious and staff was gracious and helpful. Wish breakfast was included.
Stayed 2 nights in Dec 2019

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So glad we stayed here
My husband and I stayed here during our longer European adventure vacation. We stayed at this location two nights and I am so glad we did. First, let me say, after the crowds and hustle of Italy, I was so happy to be in Vienna. We flew into the main airport and took the CAT train into the city. From the CAT station we walked about 10 to 15 mins to our hotel. The property was easy to find and the area felt safe. The front staff was friendly and helpful enough to provide a nice map of the city. Our room was huge. There is a large living room area with couch, TV, microwave, coffee /sink area and even an area for coat hanging and storage. The bedroom was also large and included another TV for entertainment. The bathroom was large, clean, and had a tub!! You really felt like you could relax in the space and since we were halfway through our trip when we stayed here that was a relief. The bed was comfortable enough and there were extra pillows and blankets available in the room. The area outside the hotel had plenty of options for dining, shopping, and sight seeing. The city itself is beautiful and clean. I would highly recommend this hotel and this city : )
Stayed 2 nights in Sep 2019

8/10 Good

Manorama

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

anatoly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is one thing with this hotel. Don't believe to the picture on web site even though they claim that that there are 3 types of rooms, but I didn't see hardwood floor, just carpet.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2019