Ratings based on 75 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
5.0 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jul-2014
Everything was just perfect. Very nice room, beautiful lobby, outstanding service.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

A wonderful hotel, close to the centre of Vienna

Posted 14-Jul-2014
Pros: I liked everything - the architecture, design and decor throughout the hotel. The hotel lobby was most pleasing, a lovely relaxing and airy space
Cons: Can't think of anything. I was fully satisfied with my stay.
Location: A short walk to the city centre, St Stephens Cathedral, Mozart's house, Cafe Demel, Cafe Landtmann, The Opera House etc.
This hotel surpassed all our expectations. From the minute we stepped out of our taxi, we were greeted and thereafter served by the most efficient staff we have ever met in all our travels. Throughout the hotel from reception, room service, spa etc. the staffs professionalism was outstanding! We enjoyed every minute spent in this most comfortable hotel. It was immaculate throughout. We enjoyed the modern and stylish lobby which was an airy space bathed in natural light and well equipped with ample seating. In the evening while we sat around in the lobby, a pianist with a great repertoire entertained us. The staff worked to the highest standards and we definitely had a most memorable stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel

Posted 11-Jul-2014
Pros: Great service. Elegant.
Cons: Concierge must inform guests of any ticket will-call instructions and time to avoid problems at concert halls,etc.
Location: Shuttle to downtown as convenience to guests. Hotel location not in walking distance and not everyone wants to ride a tram or bus to the center.
We enjoyed the peace and and quiet of this elegant hotel. Service and food was excellent. On arrival on evening, it was disappointing to see two escort service girls walking about in very inappropriate clothes in front of my family and others sitting in the lobby on their way to "visit" a guest upstairs. Not sure how that sort of thing can be avoided, but I would hope a fine establishment like the Kempinski could find a way. Other than that, everything else as first class.
5 out of 5
Recommended
for Everyone
by A verified traveller from St Pete, FL

Anniversary in Vienna

Posted 09-Jul-2014
The staff is top notch and the hotel and it's amenities are also excellent. The location isn't smack dab in the middle of old town, but your just a 15 minute walk away from it and the bus and free bikes are easily accessible. Breakfast has something for everyone and matches the hotels high standards.
5 out of 5
Recommended
for Everyone
by A verified traveller from Montreal

A gem in Vienna

Posted 30-Jun-2014
Pros: Everything
Cons: You did everything right.
Location: Very close to main core, St-Stephens cathedral...
This hotel is very classy and truly reflects what Vienna is all about. The attention to detail for everything was amazing and all the staff was curtidious and very professional. Congratulations to all the staff and management. What a great hotel.
5 out of 5
Recommended
for Everyone
by Graeme from Perth WA

Excellent hotel

Posted 23-Jun-2014
Pros: The room was well appointed and quiet. Breakfast options were very good.
Cons: Not the hotel's fault but big difference in the cost of the cab fare to the airport that what the concierge told us it would cost.
Location: Within easy walking distance to old town.
Lovely spacious quiet well appointed room. Within easy walking distance to old town.
5 out of 5
Recommended
for Everyone
by Jennie from manchester

Luxurious modern hotel in well-situated location

Posted 20-May-2014
Pros: Staff very friendly and efficient. Helped out with late checkout (16.00) because return flight not till evening. Fantastic high tech facilities.
Cons: Nothing
Location: We used the hop on hop off buses (stop not too far from hotel) to get to the various attractions. Beautiful palaces to visit - Hofburg and Schonbrunn.
The hotel was very modern with high tech fittings, mostly controlled by iPad provided. Fantastic shower, very powerful. Room service very efficient and food excellent, though expensive, but when you've tired yourself walking round all the fantastic sighs in Vienna, needs must.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent luxurious hotel love it

Posted 27-Apr-2014
Pros: everything
Cons: Not really
Location: It is located in a very nice area in Vienna and close to metro and tram
Very friendly staff and helpful. They surprised us with birthday cake and amazing room decoration for our anniversay
5 out of 5
Recommended
for Everyone
by Penny

Short conference break

Posted 10-Mar-2014
Pros: Beautiful styled hotel, modern yet symmathetic to the old Viennese style.
Location: Central, 2 minutes from the nearest tube U4.
This Kempinski hotel was fantastic. Nothing was too much trouble. Stafff excellent. Beautiful relaxing spa area. Modern, clean and stylish rooms.
5 out of 5
Recommended
for Everyone
by A verified traveller

Best hotel I've stayed in for a long time

Posted 17-Feb-2014
Stunning hotel! Could not fault anything other than the bars needed more staff as sometimes had to wait to be offered drinks.. Other than that, which really wasn't a problem the stay was amazing!