Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Recent stay

Posted 16-Sep-2014
We enjoyed our stay here a great deal. The location was perfect for us. Key attractions in the city are in reasonable walking distance (we like to walk), and the hotel is well linked to the tram and underground system. We stayed in a Deluxe room, which was spacious and comfortable, with top notch bath and shower.
5 out of 5
Recommended
for Everyone
by A verified traveller from Clearwater beach, FL

Will be coming back

Posted 12-Sep-2014
Pros: Atmosphere of elegant luxury, eagerness to be helpful. Attention to minor details: e.g. Her slippers - white, His - blue.
Cons: Not to make mistakes when restocking complimentary coffee and tea.
Location: If you don't mind walking, practically all core city attractions are 20 minutes away.
Everything is arranged to your complete satisfaction
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jul-2014
Everything was just perfect. Very nice room, beautiful lobby, outstanding service.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

A wonderful hotel, close to the centre of Vienna

Posted 14-Jul-2014
Pros: I liked everything - the architecture, design and decor throughout the hotel. The hotel lobby was most pleasing, a lovely relaxing and airy space
Cons: Can't think of anything. I was fully satisfied with my stay.
Location: A short walk to the city centre, St Stephens Cathedral, Mozart's house, Cafe Demel, Cafe Landtmann, The Opera House etc.
This hotel surpassed all our expectations. From the minute we stepped out of our taxi, we were greeted and thereafter served by the most efficient staff we have ever met in all our travels. Throughout the hotel from reception, room service, spa etc. the staffs professionalism was outstanding! We enjoyed every minute spent in this most comfortable hotel. It was immaculate throughout. We enjoyed the modern and stylish lobby which was an airy space bathed in natural light and well equipped with ample seating. In the evening while we sat around in the lobby, a pianist with a great repertoire entertained us. The staff worked to the highest standards and we definitely had a most memorable stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel

Posted 11-Jul-2014
Pros: Great service. Elegant.
Cons: Concierge must inform guests of any ticket will-call instructions and time to avoid problems at concert halls,etc.
Location: Shuttle to downtown as convenience to guests. Hotel location not in walking distance and not everyone wants to ride a tram or bus to the center.
We enjoyed the peace and and quiet of this elegant hotel. Service and food was excellent. On arrival on evening, it was disappointing to see two escort service girls walking about in very inappropriate clothes in front of my family and others sitting in the lobby on their way to "visit" a guest upstairs. Not sure how that sort of thing can be avoided, but I would hope a fine establishment like the Kempinski could find a way. Other than that, everything else as first class.
5 out of 5
Recommended
for Everyone
by A verified traveller from St Pete, FL

Anniversary in Vienna

Posted 09-Jul-2014
The staff is top notch and the hotel and it's amenities are also excellent. The location isn't smack dab in the middle of old town, but your just a 15 minute walk away from it and the bus and free bikes are easily accessible. Breakfast has something for everyone and matches the hotels high standards.
5 out of 5
Recommended
for Everyone
by A verified traveller from Montreal

A gem in Vienna

Posted 30-Jun-2014
Pros: Everything
Cons: You did everything right.
Location: Very close to main core, St-Stephens cathedral...
This hotel is very classy and truly reflects what Vienna is all about. The attention to detail for everything was amazing and all the staff was curtidious and very professional. Congratulations to all the staff and management. What a great hotel.
5 out of 5
Recommended
for Everyone
by Graeme from Perth WA

Excellent hotel

Posted 23-Jun-2014
Pros: The room was well appointed and quiet. Breakfast options were very good.
Cons: Not the hotel's fault but big difference in the cost of the cab fare to the airport that what the concierge told us it would cost.
Location: Within easy walking distance to old town.
Lovely spacious quiet well appointed room. Within easy walking distance to old town.
4 out of 5
Recommended
by Hilton from London

Service requires attention

Posted 05-Jun-2014 on Hotels.com
Its a great pity this five star hotel lacks service detail. The Edvard restaurant has one Michelin star and the food warrants it. But I asked for a wine menu and was told it would come shortly as the food we ordered (without a wine list) would take 20 minutes. The wine list never arrived and the food arrived within ten minutes. When I complained the manager did not apologise and instead told me we should have found a waiter and asked again. We also requested a single sheet on the double bed, under our duvet in case it became uncomfortably warm during the night. During our three night stay we had to request this every single night - in each case staff had no idea what we wanted, each time they brought a sheet and removed the duvet! Clearly communication is a repeat problem.
5 out of 5
Recommended
by A verified traveller

Excellent location

Posted 03-Jun-2014 on Hotels.com
The service and menu in the restaurant at this hotel was truely exceptional.