Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from TAHITI

Excellent hôtel proche de la vieille ville.

Posted 04-Jul-2015
Pros: Superbe architecture alliant l'ancien et le moderne. Les chambres sont spacieuses, confortables et très bien aménagées.
Cons: Il faudrait qu'il y ait plus de produits de toilette: notamment, nous n'avions qu'une seule savonnette pour 2 lavabos, une baignoire et une douche
Location: L'hôtel est très proche de la veille ville où on peut se rendre facilement à pied. Pour les plus paresseux, les stations de métro et tram sont à côté.
L'hôtel est magnifique et n'usurpe pas son nom de Palais. Le personnel de la réception est disponible et toujours prêt à donner des renseignements. Le quartier est proche de tous les centres d'intérêt (Eglise St Etienne et autres, Hofburg, musées, opéra avec concerts et bien d'autres). Toute la ville de Vienne est facilement atteignable grâce à tous les transports publics. De nombreuses excursions sont également proposées pour des prix très raisonnables. Nous avons passé une journée à Bratislava avec guide, aller en bus et retour par bateau sur le Danube. Très belle expérience avec découverte d'une Slovaquie qui ne demande qu'à être connue.
5 out of 5
Recommended
for Everyone
by A verified traveller from Oxford UK

Lovely hotel for feeling special

Posted 02-Jul-2015
Pros: Friendly and attentive staff. Beautiful building and amazing food.
Cons: Gym is a little deriviative and only has light weight.
Location: Situated at the edge of the 'Old Town' Vienna all major central historic sights are within a ten minute walk. Cabs always available.
Booked this hotel for my wifes 40th as wanted a special experience. The staff were friendly helpful and nothing was too much trouble as you would hope from a hotel in this price bracket. The enviroment is a nice mix of modern and classic and all areas were welcoming and comfortable. If you are looking for that specail touch for a lovely weekend I would recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wales

Wonderful staff

Posted 29-Jun-2015
Probably the best hotel I've ever stayed in. Gorgeous, high-tech but comfortable room, wonderful staff throughout and a great location.
5 out of 5
Recommended
for Everyone
by A verified traveller

First rate experience

Posted 26-Jun-2015
Amazing service and attention to detail. Highest quality of food.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans, LA

Excellent!

Posted 15-Jun-2015
Great hotel, location, staff, breakfast and the room. Huge room. Very clean. Modern. Best breakfast buffet I had in a long time...
4 out of 5
Recommended
for Everyone
by A verified traveller

Elegantes Palais

Posted 14-Jun-2015
Pros: Service, I-Pad auf dem Zimmer mit Möglichkeit zur eigenen Recherche und Routenplanung.
Cons: Lobby unter innenarchitektonischem Aspekt, aber das ist Geschmackssache. Zu voll, zu wartesaalmässig, zu wenig individualisierende Elemente...
Location: Taxi
Komfortables Zimmer, Bettwäschegefühl top, sanitäre Situation angenehm.
4 out of 5
Recommended
for Everyone
by A verified traveller from toronto

Posted 10-Jun-2015
My room aircon was not working properly. After repeated complain hotel changed my room but aircon still was a issue.
5 out of 5
Recommended
for Everyone
by A verified traveller from Moscow

Excellent hotel in the center, quiet location

Posted 09-Jun-2015
Very clean rooms with nice design. Great restaurants, especially Die Kuche. Edwards restaurant has a great menu but rather expensive.
5 out of 5
Recommended
for Everyone
by A verified traveller

Hotel meraviglioso

Posted 02-Jun-2015
Tutto perfetto: dal personale alla camera. 5 stelle meritate
5 out of 5
Recommended
for Everyone
by A verified traveller from Jubail, Saudi Arabia

5 star Vienna Experience

Posted 31-May-2015
Pros: The bath, most of all. Of course, the service was superb.
Cons: AC did not work and had to be serviced several times. iPad room control was buggy.
Location: Everything in Vienna! There is some walking, but closet is the Sigmund Freud museum. Many cafes and restaurants.
This is a truly 5 star hotel. I had an 8 night stay, and every day I was pleased I had made the choice. The restaurants are excellent. The service from the staff is superb (they even hunted down some delivery pizza for me). The bath/shower was one of the best I've ever experienced. I wish I could take the shower with me. The hotel is in short walking distance of everything within the Ringstrasse. There is a tremendously wonderful steakhouse behind the hotel. A/C had problems and had to be serviced several times. Wouldn't have been an issue with the weather, but there was only one operable window in my room on the 1st floor, and most of it is covered in Plexiglas! Had a massage and a couples treatment. Nice, but very overpriced for what you get. I'd look elsewhere if possible for spa (I did not price any other, so it may be the going rate)