Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from NY, NY

Beautiful modern hotel near the old city of Vienna

Posted 22-Oct-2014
Pros: Staff in the hotel couldn't have been nicer or more helpful. They really made our stay more pleasant.
Location: Hotel is only a short walk from the highlights of the old city of Vienna and near underground and tram stops w/ easy rides to the Palaces and Museums.
Loved this hotel! Beautiful lobby and rooms with every comfort. Great beds though pillows were too soft. We didn't request alternatives, though we probably could have. My husband LOVED the rain shower and I loved all the closet space.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Luxury hotel on the Ring away from the city center

Posted 22-Oct-2014
Pros: The decor and room fittings are exceptional. Good modern design with some stylish baroque references in the lobby.
Location: The location is not goods if one is visiting Vienna as a tourist. There are very few restaurants or cafes nearby.
This is a first-class, elegant, hi-end hotel with prices to match.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Posted 21-Oct-2014
Excellent hotel, great location. Enjoyed 3 nights stay.
4 out of 5
Recommended
for Couples
by A verified traveller from UK

Vienna Hotel

Posted 13-Oct-2014
Pros: The room , the decor, the breakfast the location.
Cons: The spa, and possibly more choice on the lobby cafe menu.
Location: Close to metro and tram stop on Scottenring. Short walk tocity centre
Our room in the hotel Kempinski was excellent as were the hotel staff. The hotel was let down by the spa my wife booked a massage and stressed that she wanted a deep tissue massage. The massueuse was heavily pregnant allergic to some of the oils and could not apply the pressure required. my wife cancelled the massage and was very disappointed. On the friday she tried again to make a spa appointment the receptionist said she would call her back with information - she never did call back. To my mind one of the worst things staff can do is promise a callback and not do it.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Sep-2014
excellent hotel in quiet location yet within walking distance of all art museums, coffee shops, and central Vienna
5 out of 5
Recommended
for Everyone
by A verified traveller

Recent stay

Posted 16-Sep-2014
We enjoyed our stay here a great deal. The location was perfect for us. Key attractions in the city are in reasonable walking distance (we like to walk), and the hotel is well linked to the tram and underground system. We stayed in a Deluxe room, which was spacious and comfortable, with top notch bath and shower.
5 out of 5
Recommended
for Everyone
by A verified traveller from Clearwater beach, FL

Will be coming back

Posted 12-Sep-2014
Pros: Atmosphere of elegant luxury, eagerness to be helpful. Attention to minor details: e.g. Her slippers - white, His - blue.
Cons: Not to make mistakes when restocking complimentary coffee and tea.
Location: If you don't mind walking, practically all core city attractions are 20 minutes away.
Everything is arranged to your complete satisfaction
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 19-Jul-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jul-2014
Everything was just perfect. Very nice room, beautiful lobby, outstanding service.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

A wonderful hotel, close to the centre of Vienna

Posted 14-Jul-2014
Pros: I liked everything - the architecture, design and decor throughout the hotel. The hotel lobby was most pleasing, a lovely relaxing and airy space
Cons: Can't think of anything. I was fully satisfied with my stay.
Location: A short walk to the city centre, St Stephens Cathedral, Mozart's house, Cafe Demel, Cafe Landtmann, The Opera House etc.
This hotel surpassed all our expectations. From the minute we stepped out of our taxi, we were greeted and thereafter served by the most efficient staff we have ever met in all our travels. Throughout the hotel from reception, room service, spa etc. the staffs professionalism was outstanding! We enjoyed every minute spent in this most comfortable hotel. It was immaculate throughout. We enjoyed the modern and stylish lobby which was an airy space bathed in natural light and well equipped with ample seating. In the evening while we sat around in the lobby, a pianist with a great repertoire entertained us. The staff worked to the highest standards and we definitely had a most memorable stay.