Ratings based on 246 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Pennsylvania

Beautiful Hotel

Posted 22-May-2015
Cons: Not charge nearly 10 euros for a small pot of tea. Otherwise sensational.
Location: Vienna. What else can one say about what to see. Civilized environment. Excellent food in Greek quarter. Cafe Mozart excellent.
Perfect. Exquisite. Clean. Friendly. Would recommend the hotel to anyone who is willing to pay more for the experience. Perfectly located. Staff the best I've come across. Would definitely stay again. Thinking of holding business meeting there.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Arnhem, Nederland

Tophotel, paar kleine minpunten

Posted 18-May-2015
Bijzonder hoog service niveau, extreem goed afgewerkte kamers met veel oog voor detail. Alles in smetteloze staat en als je oog voor architectuur hebt, zeker een aanrader. Ligt in een rustig gedeelte van de stad, binnen 10 minuten lopen ben je in het centrum Paar kleine minpunten: De kamer was vrij benauwd en de lucht was erg droog, ondanks het feit dat we de ramen s'nachts open hadden staan bleven we dit ervaren. Wat we misten was een leuke bar in het hotel, of een leuk dakterras. Ontbijt hebben we buiten het hotel genomen, omdat 42,50 euro per persoon wel enig zins buiten proporties is. Maar al met al zeker een aanrader
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Norwich

Fabulous staff, really helpful

Posted 17-May-2015
Pros: The staff were very helpful, very knowledgeable and genuinely came to our rescue.
Cons: Sounds petty, given how well the important things were managed, but our carpet was badly stained, which just took the edge of the 5* experience
Location: Great location, near metro and tram
We arrived with my husband limping in with a foot problem. The reception staff were incredibly helpful. They found a wheel chair straight away and called a Doctor who was there within an hour. They even offered to collect the prescription and walking stick for us. We had two rooms, a huge room with dressing area and large bathroom for my son and a smaller room with 2 french windows, near the lift for us. The beds were very comfortable with an early turn down service also providing bottled water. The spa was fun and there were few people there.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom gooi

Mooi hotel, geweldige service, rustig gelegen

Posted 04-May-2015
Pros: Alles
Cons: Er zou een sushi bar in moeten komen
Location: Wenen aan de ring
Fantastische badkamer, service is excellent, hotel is mooi en op loopafstand van het centrum
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

On the Ring - wonderful

Posted 04-May-2015
Pros: Service and welcome
Cons: A little too reliant on technology (even the bath water is push-button!). Interesting once you have worked out how to operate it (nothing difficult -
Location: Everything in Vienna is walkable from the hotel - or a €10 taxi away if raining!
Amazingly helpful and friendly staff who made sure they remembered names - and likes / dislikes. Well situated but not in centre - St Stephens about 7 minutes easy walk away. Taxi rank outside hotel - taxis always available.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London,UK

Fabulous quality hotel - highly recommended

Posted 17-Apr-2015
Pros: Everything
Cons: Not much - the bath and shower controls are all electronic touch buttons which are a bit strange!
Location: On the ring, so you can walk, get the metro (a few stops to the centre) or the tram round The Ring.
This is a really great hotel, just inside The Ring, and 100 yards from Schottenring U-Bahn station and trams. The building is substantial and the thickness of the walls makes it very quiet. Decor is quality and bathrooms are all marble (we stayed in a deluxe room which has a massive bed - 7ft wide). The staff were fabulous and nothing was too much trouble - they even have their own cycles which are free to use (they only have 4 though). They asked about our day and gave great advice, even gave us a bottle of water each as we left for the airport. It looks to be mainly a business hotel but don't let that put you off. Prices are maybe a bit higher, but worth the extra. Breakfast buffet is expensive but we went round the corner to a coffee shop each morning. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveller

Sehr schönes Hotel in bevorzugter Lage.

Posted 12-Apr-2015
Pros: Zentrale Lage und das Früstück.
Location: Im Stadtzentrum - viele Sehenswürdigkeiten sind zu Fuß zu erreichen.
Sehr aufmerksamer Service, der immer um das Wohlbefinden der Gäste bemüht war.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Reno

Equisite hotel truly five star service & amenities

Posted 11-Apr-2015
Pros: The service was excellent and the staff was fantastic, friendly, and helpful.
Cons: The breakfast buffet is not vegan friendly and expensive.
Location: Vienna is an amazing city that has incredible vegan food and a wonderful restuarant just around the corner, Yamm, was a place we visited daily.
The hotel is focused on flawless service and elegant ambience. The hotel caters to the discerning client and yet treats each guest as if she or he is important. We tend to dress extremely casually when we travel and yet this hotel treated us as well as if we were chiquely dressed. This is important to us and brings us back to a place. The spa is lovely and my husband used the sauna and other facilities daily. They are technologically advanced; whereby one does not need to place a card outside the door indicating "do not disturb" or "please clean the room" but by the press of a button inside the room, it is indicated outside the room. They deliver water each night with the night service. All-in-all a great hotel. One we will definitely return to.
4 out of 5
Recommended
for Everyone
by A verified traveller

TRES ACCUEILLANT BONNES PRESTATIONS

Posted 07-Apr-2015
Pros: PETIT DEJEUNER***** LA CHAMBRE
Cons: REPAS
Location: ON PEUT TOUT FAIRE A PIEDS
C'était parfait sauf le repas au restaurant cher et pas terrible
5 out of 5
Recommended
for Everyone
by A verified travellerfrom korea

Posted 02-Apr-2015
Overall good place to stay. Close to downtown. Professional staff. Views from your room can be a little disappointing. They changed my room once the concern was conveyed.