Ratings based on 196 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom J

Gorgeous Hotel in centre of Vienna

Posted 11-Dec-2014
An excellent hotel. Staff most helpful and friendly from reception and concierge to household staff. Lovely atmosphere and most relaxing room environment with subtle lighting and lower ground lighting at night allowing safe passage to the ensuite bathroom! Touch button bath and shower cool! A most relaxing and quiet room. Lovely Spa and Gym. Only slight quibble was slowish service in foyer for an afternoon snack. All round a lovely hotel. Will be back despite the considerable expense. But I expect this not unusual for a five star hotel. It's a quality place.
5 out of 5
Recommended
for Families
by A verified travellerfrom long island, ny

outstanding hotel

Posted 11-Dec-2014
Pros: room amenities and staff.
Cons: has excellent food at all venues but needs a less formal coffee shop
Location: just on the edge of the inner city ring; within easy walking distance of all major historic sites & very simple clean efficient public transportation.
terrifically appointed room. fully enclosed shower (not European style with half glass only). excellent staff which went out of its way to be helpful.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom northants

Fantastic long weekend

Posted 08-Dec-2014
The staff are fantastic, friendly, hard working and a true asset to the hotel. The room was beautiful and kept perfectly. The restaurant was great, but book early for Edvard. All in all a great stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

very good hotel

Posted 07-Dec-2014
Pros: Everything
Cons: Price of breakfast buffet should be lower, pastries at breakfast should be fresh, cleaning in the room keep forgetting to do some essential things,
Elegant, very nice and helpful staff, convenient all very good. Breakfast is a bit on the expensive side as champagne is available at the buffet but if you're not interested in the champagne option you still pay for the others. Two little areas of improvements are when coming early at the breakfast buffet you may find pastries from previous day and they don't taste great. Cleaning in our room was a bit lacking with trash not emptied out, tea not replaced, empty bottles and trays from last night not cleared. But judging by the General standard it must have be an isolated case, perhaps someone in training doing to the cleaning.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Brighton

Modern and Classic

Posted 29-Nov-2014
Pros: Everything. It felt luxurious and spacious
Cons: I didn't like the individual duvet arrangement. I like to get close to my partner
Location: Everything is walkable and close by. The Belvedere, Freud Museum were highlights
Beautiful hotel in a wonderful location close to the hub of Vienna. Courteous staff and lovely ambience. Modern facilities juxtaposed with classic style
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Berlin

Haben uns wohlgefühlt!

Posted 14-Nov-2014
Pros: Der angenehme nicht aufgesetzte Service.Die techn. Ausstattung im Zimmer.
Dieses Hotel können wir nur empfehlen.Von der Ankunft bis zur Abfahrt alles wunderbar. Der Service ist sehr aufmerksam.Die Möglichkeit per iPad im Zimmer alles bedienen zu können sowie auch den Zimmerservice damit zu bestellen oder sich über Wien zu informieren usw. fanden wir hervorragend. Uns wurde zwar alles sehr gut erklärt, aber die Bedienung ist absolut intuitiv. Das Hotel liegt fußläufig zum Centrum, man kann in der Nähe alles gut erreichen! Wir kommen gerne wieder!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Surrey, UK

Excellent location. Delightful stay.

Posted 09-Nov-2014
Would definitely recommended the hotel. Staff accommodating and responded quickly to requests. Always with a smile. Will go back as soon as possible.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Excellent hotel

Posted 05-Nov-2014
Pros: As above
Cons: All great
Location: As above
Really good hotel - perhaps a little far out from the centre - but well worth the walk !
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfection

Posted 31-Oct-2014
Hotel trés bien situé, chambre trés confortable et salle de bain spacieuse; service à la hauteur. Seul regret concernant le SPA un peu chiche pour la qualité de l'hotel
5 out of 5
Recommended
for Couples
by A verified travellerfrom Westport, Connecticut

Elegent hotel

Posted 26-Oct-2014
Pros: Very modern euipped rooms.
Beautiful property, well located with very helpful staff.