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Reviews of Hotel Regina

4 out of 5
Hotel Regina
Rooseveltplatz 15, Vienna, Vienna

Reviews

8.8

Excellent

Rating 10 - Excellent. 479 out of 1002 reviews" "
Rating 8 - Good. 403 out of 1002 reviews" "
Rating 6 - Okay. 77 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Regina on 29 Jan 2024
Thank you for your feedback

10/10 Excellent

larysa

Stayed 4 nights in Dec 2023
Response from Hotel Regina on 11 Jan 2024
Dankeschön

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashion typical Europe hotel. The room is spacious with two single beds, a desk, two night stands, and two chairs. We had a front facing room with large windows, which is very nice. Location is convenient, with trams and subway within 5 minutes walking distance. We can walk to the city hall Christmas market within 10 minutes. Staffs are friendly and helpful. Wifi service is ok, functional but not suitable for video stream. Overall, it's a very nice place to stay when one visits Vienna.
Stayed 4 nights in Dec 2023
Response from Hotel Regina on 11 Jan 2024
Great to hear that you had a lovely stay. Thank you for your review and all the best from Vienna

10/10 Excellent

larysa

The stuff is amazing
Stayed 1 night in Dec 2023
Response from Hotel Regina on 11 Jan 2024
Great to hear that you loved your stay. Best regards

8/10 Good

Sang-Mi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Hotel Regina on 11 Jan 2024
thank you

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Regina on 11 Jan 2024
Dankeschön

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Was only a one night stay due to a mix up at our other location. If traveling for an extended period as we were with lots of luggage the room was on the small size to handle our luggage and manage our clothes comfortably. For one night it was fine. Nice location near city train facilities.
Stayed 1 night in Dec 2023
Response from Hotel Regina on 11 Jan 2024
Thank you for your feedback. We do also offer superior rooms which have more space. Maybe you choose this for your next stay. All the best

10/10 Excellent

Melissa

Stayed 4 nights in Dec 2023
Response from Hotel Regina on 11 Jan 2024
Dankeschön

10/10 Excellent

Marion

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Regina on 11 Jan 2024
Dankeschön

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Regina on 11 Jan 2024
Dankeschön

10/10 Excellent

Atefeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and great place to access the city. Loved my room and I would absolutely come back again if I visit Vienna.
Stayed 2 nights in Nov 2023
Response from Hotel Regina on 29 Nov 2023
Thank you Atefeh for your kind review. Have a good time and all the best from Vienna

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed a six night stay at Hotel Regina!
Stayed 1 night in Nov 2023
Response from Hotel Regina on 29 Nov 2023
Great to hear Beverly, that you have enjoyed your stay with us. Have a lovely christmas time and all the best from Vienna

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Nov 2023
Response from Hotel Regina on 22 Nov 2023
Dankeschön/Thank you

8/10 Good

Robert

Stayed 5 nights in Nov 2023
Response from Hotel Regina on 4 Dec 2023
Dankeschön

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really wonderful hotel - the best of old and new combined.
Stayed 4 nights in Oct 2023
Response from Hotel Regina on 22 Nov 2023
Thank you for your nice feedback, glad to heat that youve enjoyed your stay. All the best

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place excellent location safe and good public transportation AC doesn’t work
Stayed 1 night in Oct 2023
Response from Hotel Regina on 22 Nov 2023
Thank you for your feedback. Yes the AC does not work if it is under 10 degrees at night and not more than 20 degress during the day for environmental and economic reasons. But you can have any time a fan, just let the reception know. Best regards

6/10 Okay

Martin

Travelled with family
Liked: Amenities
This is a very nice old building, but along with that is old plumbing. Avoiding scalding or freezing is nearly impossible.
Stayed 3 nights in Oct 2023
Response from Hotel Regina on 22 Nov 2023
Thank you for letting us know. We do not really know what you mean. Was the shower to hot/cold? We will have a look at the room. Sorry for any inconveniences

10/10 Excellent

Irene Bernadette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally clean, friendly helpful - just a great place to stay
Stayed 4 nights in Oct 2023
Response from Hotel Regina on 22 Nov 2023
Good to heat Irene that you have enjoyed your stay. Thank you for letting us know

8/10 Good

john

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Regina on 22 Nov 2023
Dankeschön/Thank you

10/10 Excellent

Diane

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Regina on 22 Nov 2023
Dankeschön/Thank you

10/10 Excellent

agata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel
Stayed 1 night in Jul 2023
Response from Hotel Regina on 27 Sept 2023
Thank you for your feedback

10/10 Excellent

George

Stayed 2 nights in Sep 2023
Response from Hotel Regina on 22 Nov 2023
Dankeschön/Thank you

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Regina on 27 Sept 2023
thank you

10/10 Excellent

Josef

Stayed 9 nights in Aug 2023
Response from Hotel Regina on 27 Sept 2023
Thank you for your feedback

8/10 Good

Jorg

Liked: Cleanliness, property conditions & facilities
Location is awesome. Hotel is generally in good shape and well maintained. Breakfast is very good. Some staff is great, some not. Parking is currently an absolute disaster (hope they open the nearby parking garage soon again)
Stayed 2 nights in Sep 2023
Response from Hotel Regina on 27 Sept 2023
Thank you for your feedback. We are sorry if the public garages caused inconveniences, but the next one is open again now. Best regards

10/10 Excellent

Lazaro Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Regina on 28 Aug 2023
Dankeschön/Thank you

8/10 Good

Emel

Stayed 1 night in Aug 2023
Response from Hotel Regina on 28 Aug 2023
Dankeschön/Thank you

10/10 Excellent

Peter

Travelled with partner
Liked: Amenities
Have stayed here previously and found staff and facilities excellent. Will go back there.
Stayed 4 nights in Aug 2023
Response from Hotel Regina on 28 Aug 2023
Thank you very much for your kind feedback and praise of our staff. We look forward to your next stay

10/10 Excellent

Janaan

Travelled with partner
Liked: Amenities
Great location
Stayed 1 night in Jul 2023
Response from Hotel Regina on 28 Aug 2023
Thank you/Dankschön

10/10 Excellent

Bethany

Stayed 3 nights in Aug 2023
Response from Hotel Regina on 23 Aug 2023
thank you for your review. Best regards

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I would rate comfort a 2. Would not stay here again unless it was winter. The AC IN THE ROOM DID NOT WORK. It was very uncomfortable both nights and hard to sleep. We specifically chose a nice hotel with AC rather than a B and B type place because it is august and hot. Even after complaint first night no follow up. Also, beds are not comfortable. 1 really sad, flat, pillow for each side if the bed. Really? Just some decent pillows would help. Not expected from a hotel like this.
Stayed 2 nights in Aug 2023
Response from Hotel Regina on 23 Aug 2023
thank you for your feedback. Sorry, that the AC did not work proper, but it may have come to its limit, as we do not cool the rooms to 18 degrees, due to our green responsibility. Regarding the pillows, a short stop/call at the reception and we can bring additional pillows any time. All the best from Vienna

6/10 Okay

Grace

Disappointing. Our room on the fifth floor was like an attic. Our ceiling followed the roof line, so my poor 6ft husband had to walk around bent over so that he wouldn’t hit his head!!!! Second day the tea pods were not refilled and nor were the milk pods. Asked at reception, they said they would take care of the situation. They delivered the tea pods while we were out but no milk. Day 3 still not replenished!!! Had to request shower gel and toiletries weren’t replaced. There is only a mirror in the bathroom so one can’t see themselves at full length which is rather a nuisance when getting dressed.
Stayed 3 nights in Aug 2023
Response from Hotel Regina on 23 Aug 2023
Thank you for your feedback. We will take your complaint serious and talk with our housekeeping about not refilling the things in your room. This should of course not happen. Our house has 2 floors in the roof, but if you do not like this, we will always find a solution for another one, if we get to know this during your stay. All the best from Vienna

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Regina on 23 Aug 2023
Thank you

10/10 Excellent

Abigail

Stayed 2 nights in Aug 2023
Response from Hotel Regina on 27 Sept 2023
Dankeschön/Thank you

10/10 Excellent

RENATO

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and helpful. I will definitely stay at Hotel Regina on my next trip to Vienna. The hotel is worth recommending.
Stayed 2 nights in Jul 2023
Response from Hotel Regina on 8 Aug 2023
Dear Renato, thank you very much for your feeback and rating. We are pleased that you enjoyed your stay and would be glad to welcome you again in our Hotel Regina.Best regards from Vienna

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Regina on 8 Aug 2023
Dear Denis, thank you for your rating. Best regards from Vienna

10/10 Excellent

Gyorgy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Regina was a perfect location to access University of Wien and scenic sights in the city center.
Stayed 3 nights in Jul 2023
Response from Hotel Regina on 2 Aug 2023
Dear Gyorgy, thank you very much for your feedback and your rating. We are pleased that you enjoyed your stay in our Hotel Regina and would be glad welcoming you again in our house. With best regards from Vienna

10/10 Excellent

Eric J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have to stay here!
Very lovely baroque hotel in a perfect location to everything! City hall, transit, restaurants ! Old town etc.
Stayed 3 nights in Jul 2023
Response from Hotel Regina on 1 Aug 2023
Dear Eric, thank you for your feedback and your rating. We are pleased that you enjoyed your stay in our Hotel Regina!Hopefully we could welcome you again in the near future. Best regards

4/10 Poor

Nicholas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
What you pay for is location and a good breakfast. The room, on the other hand, was one of the worst I've had in Europe or the world. No air conditioning, window view to a wall with no breeze, room was very hot in July, even at night. Sink drain slow, toilet running.
Stayed 6 nights in Jul 2023
Response from Hotel Regina on 1 Aug 2023
Dear Nicholas, thank you for feedback. We are very sorry that you did not like the room. In July we had a extremly hot weather period, which was to much for the air condition and we want to apologize for this. Thanks for letting us know that the sink drains slow and that the toilet is running, we will all check this with our technichians. We would be pleased to welcome you again and show you other rooms in our Hotel Regina. We remainwith best regards

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location at the end of the U2 line, nice building, well preserved classical building, nd rooms are compact but have high ceilings. Staff very nice, but breakfast is a bit pricey. Right across from a park with a huge church, and close to the end of the old Town. Good value imho.
Stayed 3 nights in Jul 2023
Response from Hotel Regina on 25 Jul 2023
Dear Andrew, thank you for your kind feedback!We hope to welcome you again in our house and remainwith best regards

4/10 Poor

Ehm

Disliked: Property conditions & facilities
Small rooms. Air conditioning was terrible. Bathroom was tiny :(
Stayed 1 night in Jul 2023
Response from Hotel Regina on 25 Jul 2023
Dear guest, thank you for your feedback. We will check the AC in the room, thank you for letting us know.Kind regards

10/10 Excellent

Chen

Stayed 5 nights in Jul 2023
Response from Hotel Regina on 8 Aug 2023
Dear Chen, thank you for your rating.Best regards from Vienna

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Central location. Great breakfast!
Stayed 1 night in Jul 2023
Response from Hotel Regina on 12 Jul 2023
Good to hear, that you liked your breakfast! Best regards

4/10 Poor

Lucas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A good place if you’re only in Vienna one or two nights— can’t imagine staying much longer. Terrible mattress, unreliable air conditioning, and super variable water temperature. Not bad for the price, but there are better options.
Stayed 2 nights in Jul 2023
Response from Hotel Regina on 12 Jul 2023
Thank you for your feedback

8/10 Good

Hilary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only one choice for breakfast re payment. Buffet style but not great quality. Evening restaurant very good. Staff friendly and helpful. Tea tray in bedroom not topped up. Overall a lovely hotel in a great location
Stayed 3 nights in Jul 2023
Response from Hotel Regina on 12 Jul 2023
Thank you for your feedback and all the best from Vienna

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horribly disappointing. Had very good memries of stay here some years ago. Dashed by a number of aggravations...poor service, poor housekeeping, few ammenities in room. Very overpriced for lack of quality. Will not stay here again.
Stayed 2 nights in Jul 2023
Response from Hotel Regina on 12 Jul 2023
Thank you for your feedback. We are sorry that you had other expectations regarding the ammenities, but they are all stated clearly. Regarding the service and housekeeping we would be happy to know more, so we can improve it. best regards

10/10 Excellent

Katja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2023
Response from Hotel Regina on 5 Jul 2023
Dankeschön/Thank you

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Very clean and quiet. Exceptional reception and front desk staff. Ideal location for museums and cultural events.
Stayed 3 nights in Jul 2023
Response from Hotel Regina on 5 Jul 2023
Thank you for the praise of our staff, we will forward your kind words to them.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Regina on 5 Jul 2023
Dankeschön/Thank you

8/10 Good

Mark

Business traveller
Liked: Cleanliness
Superb Location.
Fabulous location, and glorious morning sunshine views of the Votivkirche. Only meters walk from Shottentor U Bahn station, from where you can get almost anywhere in the city and also great tram connections. Only minutes walks for Rathaus Platz, The Volks-Garten, The Parliament, Spanish Riding School and Hofburg Palace and the Royals Burg Garten. The hotel staff are friendly, but not in a false, over bearing way - they act with a lot of reserved decorum also, which is the classic way in these old Vienese hotels. The decor is classic, old style but has much more character than the modern fashion of square box hotels of glass and steel and staff with no personality either. Hoyel Regina is some where I'd recommend and somewhere I will stay again. Only negative comment I'd have is the thin, poorly filled pillows. To make a decent pillow you'll have to double it over, but this is like most older style Viennese and indeed European hotels. This is then aspect where I wish they would adopt a more modern approach and have firmer, well stuffed or memory foam pillows. Never the less, a great place to stay and I will be back.
Stayed 3 nights in Jun 2023
Response from Hotel Regina on 5 Jul 2023
Thank you for your very kind feedback. We will let our management know about your issue with the pillows. Best regards