Very helpful staff. Courteous and professional. We arrived early and they worked hard to get us into a room before check in time which was very nice as we were exhausted after a long flight. They had some trouble converting a room with two twin beds to a room with a single bed, but they did manage to figure it out eventually.
Food and restaurant was excellent. Service subtle but attentive, food was excellent. In-room service missed coffee/tea making facilities - the traveller of today does not want to ring room service for a quiet cup of coffee after a long day out and about. Although requested in advance tea tray was provided, but no coffee and relied on an attentive housekeeping that probably wasn't on par with expectation.
The hotel is beautiful in a great location. Overall the experience was fantastic. The turn down service wasn't predictable though. Some evening we got water, chocolates and sleepers, others not.
We have stayed many times in London at different hotels. We will definitely be staying here again and will recommend to both friends and family.
We love this hotel. Rooms clean . Personnel pays attention on everything you need . Love it. We had one bedroom on a fifth floor with windows on the street. School view and we didn't found that much noise from the school like other reviews said. It was nothing much. Chirch bells lovely sound. Housekeeping cleaned the apartment everyday good. Restaurant was a good experience too. I loved everything I ordered. We been pleased with pool too. Spa just extraordinary, love it. I would say nothing I could complain about our week stay at this hotel. Love it in everyway. Will recommend it .
Had a long weekend at this Hotel with my family, staff were excellent , all very pleasant and welcoming. Choose the hotel partially on location when booking , once we arrived i was really pleased with myself for booking it as the location for the tube etc is superb. The local high street which is on your doorstep is also really good , great selection of restaurants and pubs.
Great 4 night stay. Hotel is very clean, modern and quiet. Staff helpful. Bedroom on the 1st floor was large with a comfy bed and very clean. Fantastic powerful waterfall and handheld shower over the bath. Will definitely stay again
This Edwardian-style hotel is located in London city centre, 500 metres from Buckingham Palace, Big Ben and Westminster Abbey.More
I stay here when "the price is right"... like any hotel, the rate for a given night goes up and down. Once had a downstairs room that wasn't wonderful, otherwise always perfectly satisfactory as a place to lay my head, all I want.
Home to some of London's most famous institutions —the Houses of Parliament (Big Ben), Westminster Abbey, and Tate Britain— Westminster is busy by day and quiet by night. Buckingham Palace is located across lovely St. James's Park; Whitehall leads to Trafalgar Square and the National Gallery, passing 10 Downing Street and the Queen's mounted troops at Horse Guards on the way. The streets around Victoria Station offer hotels to suit all budgets.
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