Ratings based on 968 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Brilliant

Posted 30-Jul-2015
We thoroughly enjoyed our stay because the staff were so friendly and helpful, the services first rate and the food excellent. The ambience was restful whilst the furnishings were splendid. A calm and relaxing stay with very good views from our bedroom of the harbour.
5 out of 5
Recommended
for Everyone
by A verified traveller

Staff were amazing, location was beautiful.

Posted 29-Jul-2015
We were treated by staff like we were famous celebrities. They were always helpful and went out of their way to greet us; even learned our names. If we asked for anything they later followed up with us to see that everything was to our satisfaction. I will forever compare the service in other hotels to this place!
Comment from Hotel Management
31-Jul-2015 by Management Team, Hotel Management
Dear Guest, Thank you for taking the time to share your comments with us. It was so nice to read that our staff gave you the royal treatment. Each and everyone of our colleagues are dedicated to providing exceptional guest service. I will be sure to share your comments with them. They are always so happy to hear from our guests. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jul-2015
Cons: No air conditioning in room, just ceiling fan and table fan.... Not a huge surprise given the age and character of hotel
Excellent location and very charming hotel! A must stay if you like the craftsmanship and charm of a 100+ building! No working AC in some rooms....
Comment from Hotel Management
30-Jul-2015 by Management Team, Hotel Management
Dear Guest, Thank you for taking the time to write a review. It was so nice to read that you enjoyed our location and charm of our hotel. The craftsmanship on the ceiling in our Empress Room is very intricate and is actually a mold made to look like mahogany. I hope you had a chance to take a look. We do have plans to install air conditioning with our upcoming renovation. I hope we will have the opportunity to welcome you back once it is complete. Warm regards, Don Fennerty General Manager
2 out of 5
by A verified traveller

Posted 20-Jul-2015
The room was small and very poorly appointed. No air conditioning. The common parts were empty of furniture and decoration. The staff were efficient but unfriendly.
5 out of 5
Recommended
for Everyone
by A verified traveller from new jersey

Fabulous hotel with exceptional staff

Posted 19-Jul-2015
Enjoyed our 2 day stay. Staff was wonderful from dining room, concierge, housekeeping, front desk, porters. Everyone was extremely polite, professional and helpful. Morning breakfast buffet was outstanding.
Comment from Hotel Management
22-Jul-2015 by Management Team, Hotel Management
Dear Guest, Thank you for taking the time to share your comments with us. It is so nice to hear that our staff took such great care of you and were polite, professional and helpful. I will be sure to share your comments with the departments that you mentioned. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Amaizing memory

Posted 14-Jul-2015
Pros: almost everything
Cons: fitness facility,hot tub
Location: Excellent location
Great hotel,perfect location,very staff very helpful.
Comment from Hotel Management
16-Jul-2015 by Management Team, Hotel Management
Dear Elizabeth, Thank you for sharing your comments with us. I am happy to hear that you enjoyed our hotel, location and found our staff to be very helpful. I will be sure to share your comments with our employees. I am sorry to hear that you did not enjoy our fitness facilities and pool. We are constantly looking for ways to improve and we are always happy to receive feedback from our guests. I do hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Very enjoyable

Posted 10-Jul-2015
Staff at all levels, front desk, housekeepers, concierge, valet, tea room was outstanding, helpful and friendly. One of our best stays anywhere. Well done, high marks Empress.
Comment from Hotel Management
14-Jul-2015 by Management Team, Hotel Management
Dear Guest, Thank you for sharing your experience with us. It was so nice to read that all of the staff members you encountered were outstanding and were helpful and friendly. I will be sure to share your comments with our team. We are always so happy to receive comments like yours. I Hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
Comment from Hotel Management
14-Jul-2015 by Management Team, Hotel Management
Dear Guest, Thank you for sharing your experience with us. It was so nice to read that all of the staff members you encountered were outstanding and were helpful and friendly. I will be sure to share your comments with our team. We are always so happy to receive comments like yours. I Hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from nanaimo bc

Great location. A lot of history.

Posted 03-Jul-2015
Staff was great. Location was perfect. Very old hotel. Great history. Well worth the stay.
Comment from Hotel Management
07-Jul-2015 by Management, Hotel Management
Dear Guest, Thank you for taking the time to write a review. It is so nice to read that our staff treated you so well and that you enjoyed our location and history. We are very fortunate to have preserved over 100 years of history within our walls. I hope you enjoyed wandering through the halls to see the many photos taken over the years. Thank you once again for writing a review. We hope to welcome you back sometime soon. Warm regards, Cole Millen Director, Operations
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location, great hotel. Nice room.

Posted 03-Jul-2015
Pros: The location and the decor.
Cons: Nothing
Location: Walked along the harbour, went to the Wharff, walked along Government Street for shopping and meals, toured the Provincial Legislature Building.
We showed up early for check-in, because of our flights, but the staff was great in getting us into our suite as quickly as possible so we could drop off our luggage and continue with our trip.
Comment from Hotel Management
07-Jul-2015 by Management, Hotel Management
Dear Guest, Thank you for sharing your comments. I am happy to hear that we were able to accommodate your early arrival so that you could enjoy the day. I hope you enjoyed your time in Victoria and at the Fairmont Empress. It is always so nice to receive comments like yours and know that we have provided a wonderful experience. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Cole Millen Director, Operations
4 out of 5
Recommended
for Everyone
by A verified traveller from scottsdale

Convenient hotel

Posted 02-Jul-2015
Beautiful grand hotel but service is not up to what one would expect.
Comment from Hotel Management
07-Jul-2015 by Management, Hotel Management
Dear Guest, Thank you for taking the time write a review. I am sorry to hear that you were not provided with the service that we are so well known for. I will be sure to share your comments with our leadership team so we may improve upon our guest service. We hope to welcome you back again. Warm regards, Cole Millen Director, Operations