Ratings based on 855 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Dec-2014
Excellent about everything. Prices about services in restaurants and stores inside very accesible.
4 out of 5
Recommended
for Couples
by A verified traveller

Très bonne situation, mais pas pour tout le monde

Posted 21-Dec-2014
Pros: Sa situation centrale et l'opportunité d'y rester grâce à des tarifs préférentiels
Cons: Vu la renommée de l'hôtel et de la chaîne, il paraît étonnant de trouver des problèmes de rideau décroché, verre fêlé ou bouton cassé.
Location: Les pubs et activités touristiques sont tout à côté.
Très agréable et de grand confort. En plein centre-ville donc très facile pour visiter. Des tarifs quelques peu prohibitifs pour le "touriste de base" qui veut se payer un extra (repas, stationnement, accès internet). Peut-être parce qu'il s'agissait d'une chambre à tarif réduit, mais un verre était fêlé, un rideau était décroché de son rail, le bouton d'une des lampes était cassé et une prise électrique n'était pas fonctionnelle (il fallait brancher la bouilloire à part et heureusement que la lampe la plus proche ne fonctionnait pas, sinon on n'aurait pas su où la brancher).
Comment from Hotel Management
25-Dec-2014 by Jocelyn, Hotel Management
Bonjour cher client, Je vous remercie d’avoir choisi de demeurer au Fairmont Empress et d’avoir pris le temps de nous faire part de vos commentaires sur Expedia. Je suis heureuse de savoir que vous avez trouvé notre hôtel confortable et bien situé. Je suis par contre désolée d’apprendre que vous avez eu quelques déficiences dans votre chambre. Soyez assuré que j’ai transmis vos commentaires aux départements concernés à l’hôtel afin que nous puissions apporter les corrections nécessaires. Je vous remercie d’avoir porté le tout à notre attention. Nous vous remercions de nous avoir rendu visite. Nous espérons vous accueillir à nouveau lors de votre prochain séjour à Victoria. Sincères salutations, Jocelyn Paris
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa Ontario

A grand old lady

Posted 03-Dec-2014
Pros: Its history
Cons: Modernization
Location: Short walking distance to downtown Victoria
Very helpful and very friendly staff. The old girl shows her age compared to the competition....no walk in showers, views limited in many rooms, etc. We had just spent 3 days at Brentwood Bay Resort and comparisons are difficult. One has fantastic views and interiors. The other has history and style (not to mention high tea). The Empress is downtown Vic, the other is more remote. Both are great, in their own way. The contrast made our stay in B.C. wonderful. Paul & Lyse Belanger
5 out of 5
Recommended
for Everyone
by A verified traveller

Pure Luxury

Posted 01-Dec-2014
Pros: The Bengal Bar and the Empress room were spectacular. Amazing food and drink.
Location: It's in the center of town right across the street from the water. You can't get a better location.
Just a grand hotel. The staff were very, very helpful. The Jazz in the Bengal Bar was incredible. An amazing place for a drink. We were there right before Christmas so the hotel was a bit crowded with tourists who were there to see all the decorated trees. We're looking forward to our next stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vacaville

Posted 24-Nov-2014
Beautiful hotel, in a beautiful city filled with lovely people.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel. Great Location.

Posted 22-Nov-2014
Pros: Excellent service.
Location: Beautiful view of the harbour and within walking distance to the BC Museum, legislative building and shopping.
We were a family with an infant, and the hotel was very accommodating. Due to the off-season, we were upgraded to a harbour view, which also provided a nice little enclave for the crib. It bears worth mentioning though, that the window was pretty tiny. Although the lack of natural light helped for the little one to nap. We enjoyed our breakfasts and afternoon tea. High chairs were provided in both the dining room and tearoom.
5 out of 5
Recommended
for Everyone
by A verified traveller

Ambiance is Everything

Posted 11-Nov-2014
We really enjoyed our stay. Loved the room, the staff, and location. Don't stay on the 3rd floor 389-391,393,395,397 side. You're right above a food vent so you get all the smells of the cooking below. Might not be a problem if you're higher as the odour may not travel too high.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom langley, bc

Great experience

Posted 02-Nov-2014
It's the Fairmont Empress Victoria! Loved our stay. Enjoyed High Tea in the Tea Room! Tried the Bengal Lounge. Very nice.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Oct-2014
Minimum 50 characters. It was awesome. Excellent and attentive staff. Beautiful facilities.
4 out of 5
Recommended
for Everyone
by A verified traveller

Elegant atmosphere

Posted 24-Oct-2014
Staying at the Empress was marvelous. We enjoyed the gold floor junior suite, but wish it had had more of a harbor view as we had reserved. Only the side window provided any view of the harbor. The majority of the windows looked onto a side street. This was the only disappointment of our stay. The gold lounge was relaxing and we enjoyed our breakfasts there daily.