Ratings based on 784 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vacaville

Posted 24-Nov-2014
Beautiful hotel, in a beautiful city filled with lovely people.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel. Great Location.

Posted 22-Nov-2014
Pros: Excellent service.
Location: Beautiful view of the harbour and within walking distance to the BC Museum, legislative building and shopping.
We were a family with an infant, and the hotel was very accommodating. Due to the off-season, we were upgraded to a harbour view, which also provided a nice little enclave for the crib. It bears worth mentioning though, that the window was pretty tiny. Although the lack of natural light helped for the little one to nap. We enjoyed our breakfasts and afternoon tea. High chairs were provided in both the dining room and tearoom.
5 out of 5
Recommended
for Everyone
by A verified traveller

Ambiance is Everything

Posted 11-Nov-2014
We really enjoyed our stay. Loved the room, the staff, and location. Don't stay on the 3rd floor 389-391,393,395,397 side. You're right above a food vent so you get all the smells of the cooking below. Might not be a problem if you're higher as the odour may not travel too high.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom langley, bc

Great experience

Posted 02-Nov-2014
It's the Fairmont Empress Victoria! Loved our stay. Enjoyed High Tea in the Tea Room! Tried the Bengal Lounge. Very nice.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Oct-2014
Minimum 50 characters. It was awesome. Excellent and attentive staff. Beautiful facilities.
4 out of 5
Recommended
for Everyone
by A verified traveller

Elegant atmosphere

Posted 24-Oct-2014
Staying at the Empress was marvelous. We enjoyed the gold floor junior suite, but wish it had had more of a harbor view as we had reserved. Only the side window provided any view of the harbor. The majority of the windows looked onto a side street. This was the only disappointment of our stay. The gold lounge was relaxing and we enjoyed our breakfasts there daily.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom calgary

Very nice and relaxing

Posted 16-Oct-2014
A mum vacation. Very nice and quiet. A great time away.
3 out of 5
by A verified traveller

Posted 12-Oct-2014
Felt for the cost there should of been more amenities .. Like free tour for guests.. Discount at restaurants or at least less expensive snack/ lunch food options on site for elderly that can't walk off very far off site..
4 out of 5
Recommended
for Everyone
by A verified travellerfrom BOZEMAN,MT

GREAT STAFF, FOOD AND AMENITIES. ROOM-VERY SMALL

Posted 07-Oct-2014
Pros: STAFF WAS VERY HELPFUL, FOOD AND DRINKS WERE REMARKABLE. THE LOCATION IS BEAUTIFUL AND IN THE MIDDLE OF EVERYTHING.
Cons: I'VE ALREADY MENTIONED THE ROOM.
Location: BEAUTIFUL. LOCATED ON THE INNER HARBOR, CLOSE TO MUSEUMS AND DOWNTOWN . TRANSPORTATION IS AVAILABLE "AT THE DOOR" OR WALK EVERYWHERE, SAFELY.
THE STAFF IS WONDERFUL. PUBLIC SPACES ARE LOVELY FOOD IS AMAZING. THE LOOK ON THE FACE OF THE YOUNG WOMAN AT RECEPTION AS SHE ASSIGNED US OUR ROOM SHOULD HAVE BEEN A "CLUE", THE ROOM (542) WAS VERY SMALL, DATED AND NEXT TO THE ICE MACHINE AND ELEVATOR. IT DID HAVE A GREAT VIEW OF THE HARBOR. WE WERE IN A HURRY TO ENJOY VICTORIA AND DIDN'T REQUEST A CHANGE...OUR MISTAKE.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney Australia

Very Central Location.

Posted 06-Oct-2014
Pros: It is a very stately beautifully presented Hotel and is well worth visiting.
Cons: A bar area where you could sit and enjoy a quiet drink.
Location: Visit Butchart Gardens 10 mins by bus. Walk to Fisherman's Wharf and see the seals. Whale watching departures opposite Hotel.
Easy walking distance to shops, restaurants, Fisherman's Wharf, Museum, Chinese District and gardens etc. Tour collection point is right out front of Hotel. Whale watching tours leave from the area across from the Hotel. An excellent location and a wonderful setting.