Ratings based on 878 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Vancouver

Stayed in a room with a turret...

Posted 24-Jan-2015
Really enjoyed our stay at the Fairmount Empress. The room we stayed in wasn't the original one we booked, but it worked out great. No ghosts on the 8th floor. The staff in the hotel were all very helpful and pleasant to deal with.
5 out of 5
Recommended
for Everyone
by A verified traveller

Retreat

Posted 20-Jan-2015
The hotel was awesome. Very nice views of the inner harbor. Staff was friendly and courteous. The Bengal pub made for some enjoyable evenings. Too bad the empress room was not open for supper as we were excited to go out there for one night.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Port Townsend, WA

Loved My Off-Season Stay...

Posted 11-Jan-2015
Pros: The beauty & history...the staff, top to bottom...the scones!...my room was lovely...I imagine the surrounding gardens must be stunning in spring.
Cons: The doorman indicated I wasn't registered (he was looking for club members). Couldn't access On Demand movies. No directions available. .
Location: Victoria is easily navigated w/ a Visitors Center. See Victoria Public Market, walk the waterfront, Beacon Hill Park, the Museum & Butchart Gardens
My stay was from Jan 2nd-4th, 2015. This was a huge luxury on our budget but the old girl did NOT disappoint. The Empress is absolutely beautiful. Their holiday "Festival of Trees" was continuing a bit longer (a charity display with Christmas trees decorated on a theme EVERYWHERE!), and a wonderful ice skating rink in the front. I was checked in early to a lovely room on the 4th floor with a view of the harbor. I could unpack and start enjoying my stay immediately! I was very grateful for that. My room was large, clean & very comfortable. Tea & coffee acruitiments were provided with cream containers in the small refrigerator. There was a safe in the closet, a hair dryer & other personal care items available. It offered a tub/shower combo and a newspaper every morning. They have a spa & indoor pool which I didn't have time to see. I can't say enough about the entire staff & and the few in-house shop clerks I met. Friendly, generous, informative, accommodating...maybe because business was slow, staff enthusiastically took the time to share some great hotel stories with me in lieu of their summertime tours. While there, I enjoyed a High Tea (can't afford that too often but scones to DIE for!) and a good breakfast in the Empress Room. I also took advantage of Room Service one evening. In all cases, service was very quick. Staff helped me arrange to go to Butchart Gardens w/ High Tea, and secured my luggage after check-out so I could visit the BC Museum.
Comment from Hotel Management
15-Jan-2015 by Jocelyn, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. It is wonderful to read that you had such a memorable stay. I am happy to hear that you enjoyed our Festival of Trees and Afternoon Tea service. I am also happy to hear that our colleagues took such great care of you. I will be sure to share your comments with our team. Our colleagues are always so happy to hear from our guests. Thank you again for sharing your experience. I hope we will have the opportunity to welcome you back sometime soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

Inner Harbour Queen

Posted 06-Jan-2015
The Empress is a perfect lady throughout. The staff is attentive and witty. Clean, comfortable rooms with just the right amount of Victorian charm. The room service food was perfectly prepared and presented and brunch in the Empress Room was divine.
Comment from Hotel Management
14-Jan-2015 by Jocelyn, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay and your meals through In Room Dining and in The Empress Room. I will be sure to share your comments with our Executive Chef. He loves to hear back from our guests. I hope we will have the opportunity to welcome you back sometime soon.
2 out of 5
by A verified traveller

Don't waste your money

Posted 04-Jan-2015
Pretentious staff, rooms need an upgrade, pay 30 bucks to park your own car. Really not a good experience. Skip this one
Comment from Hotel Management
05-Jan-2015 by Jocelyn, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am sorry to hear that you did not have an enjoyable stay. Our goal is to provide exceptional guest service and I can see from your comments that we have not succeeded in attaining that goal. I will be sure to share your comments so that they may be addressed. Please accept my sincerest apologies for your experience. I hope we will have the opportunity to welcome you back sometime soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cowichan Valley, BC

Little break after hectic Christmas

Posted 04-Jan-2015
Pros: I like the tradition upheld here. Even through major renovations, the Empress stays true to it's heritage and character.
Cons: I hear a few upgrades are in the works. Always good, with the wear and tear that exists with the running of any establishment.
Location: Central location for all the local shopping by foot, museum, waterfront.
Perfect hotel within a hotel experience. We always stay Fairmont Gold. The second floor check in, the staff and extra service is really appreciated. Dillion and Irwin really stood out for us. Dillion, so professional and accomplished at his job and genuinely enjoying engaging with guests. Irwin really is a man show. We watched him work in the lounge ( and he hustles ), all the while having a little chat with all the patrons. We noticed that he was sought out as these same patrons returned for the next meal. The food in this lounge is exceptional. Yes, you pay extra for this Gold floor, but the quality is not your average buffet. They even had my favourite cheese of smoked applewood ( and it's very expensive ) and are accommodating with gluten free. Funny that the disappointing part for me was how the majority of the patrons did not hold up the decorum of lounge in how they dressed. I know that sounds snobby, but there was a dress code and it helps create this setting. And I'm a farm girl, but in the city, I dress accordingly.
Comment from Hotel Management
19-Jan-2015 by Jocelyn, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am very happy to hear that you enjoyed your stay on Fairmont Gold and that Dillon and Irwin took such great care of you. Both of them are exceptional colleagues and we are very lucky to have them on our team. I will be sure to share your comments with them. I will also be sharing your comments about the food with our Executive Chef. He loves to hear back from our guests. Thank you once again for sharing your experience. I hope we will have the opportunity to welcome you back sometime soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Saratoga, CA

New Year's get-a-way

Posted 04-Jan-2015
Pros: The grandeur, history and architectural beauty is just fun!
Cons: The price of high tea is really high--even if the service and ambiance are grand.
Location: There's so much to do: we particularly enjoyed touring the Parliament House & visiting the Art Gallery & Government House on New Year's day.
My husband and I spent three nights over the New Year's holiday--it was magical! Our room was clean, comfortable, and had a glimpse of the harbor. Breakfast in bed was delicious. The Bengal Lounge was fun and scrumptious. The service was excellent. The entire hotel was decorated with over 70 Christmas trees. The ice skating rink was fun! Simply, albeit expensive, it was a wonderful festive time in a lovely place with lots of history and many many things to do. We will visit again.
Comment from Hotel Management
05-Jan-2015 by Jocelyn, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. It is wonderful to read that you such a great time with us. You were visiting at a fabulous time of year with the city aglow and our hotel decorated for the holiday season. I am happy you enjoyed your breakfast in bed and The Bengal Lounge. Our culinary team truly are exceptional and create delicious meals for breakfast, lunch or dinner. I will be sure to share your comments with our teams. They are always so happy to receive comments such as yours. I hope we will have the opportunity to welcome you back sometime soon.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver, BC

Dog Friendly- Beautiful Character Hotel

Posted 02-Jan-2015
Pros: Consistency of Fairmont service. One is always treated really well by staff - and rooms are always very clean and comfortable.
Cons: Room decor is a bit dated.
Location: Across the street from the harbour, easy walking distance to Beacon Hill Park, coffee shops, restaurants, pubs and many tourist attractions.
This was the first time we took our Wheaten to a hotel and we beyond pleased that the Empress allows dogs! We have stayed at the Fairmont Empress many times before, without our pet, and have thoroughly enjoyed the comfort of the hotel as well as the experience of old world luxury that it provides. The staff were friendly, courteous no matter who we encountered - switchboard, front desk, porters, room service. The fun part about bringing our pet was that a dog bed, dishes, a water bottle and biscuits were left out for him, ans how nice the staff were about him being there. Only down side was that we did not want to send him off to dog-sitting so we could not go to the Bombay Lounge, a MUST, even for a cocktail, if you are at the Empress.
Comment from Hotel Management
06-Jan-2015 by Jocelyn, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay and decided to bring your dog this visit. We are always so happy to welcome the furry family members of our guests. The Bengal Lounge is a great place to relax in the evening. Hopefully on your next stay you can enjoy it. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

2 nights in December 2014

Posted 31-Dec-2014
Pros: The staff & service are prompt & friendly. Restaurants are top notch, w/ big prices :->. Room & hotel decorations were nice. It got a good history too
Cons: 1. Business center should be in a dedicated area, with some privacy. The printer was not working. 2. The bathroom needs a bit more space.
Location: The location is excellent. Plenty of restaurants, shops & attractions within walking distant. The hotel is the an attraction itself.
I booked 2 rooms for 2 nights. The minute we arrived at the hotel, the staff helped us to unload and check in into our rooms very quickly. Unfortunately the rooms were not connected, but it was not an issue, and our SUV (6' 5") could not fit into the garage, so it was valet parked with no additional charge. Overall the stay was very pleasant and satisfied.
Comment from Hotel Management
03-Jan-2015 by Jocelyn, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. It is wonderful to read that our staff took such great care of you from the moment you arrived at our hotel. I will be sure to share your comments with our team. They are always so happy to receive comments such as yours. I hope we will have the opportunity to welcome you back sometime soon. Jocelyn P. Administrative Assistant
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Anselmo, CA

A hotel where everyone is treated like royalty

Posted 31-Dec-2014
Pros: The courteous staff, the cleanliness, the elegance that includes you, not excludes you. The Willow Spa is an experience not to be missed!
Cons: A map of the hotel in the guests guide book. It's a very large hotel : ) Spin bikes in the gym would have been perfect to continue my home work out
Location: The hotel is right at the Harbor. The Victoria Food Tour is a must do. Government Street for shopping and eating. Museum, park and Parliament Bld
The Empress Hotel was a delight. I was a little nervous about staying in such an old hotel but the upgrades they have done and are continuing to do are wonderful. You get modern day needs with old world charm. From the smooth room upgrade to the wonderful wait staff and maid service, one and all made my stay more special with each interaction with them.
Comment from Hotel Management
03-Jan-2015 by Jocelyn, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. It is wonderful to read that you enjoy your stay. I am happy to see that we were able to upgrade your room and that all of our staff took such great care of you. Our management team does a tremendous job recruiting staff that are dedicated to providing exceptional guest service. Thank you for recognizing them. I will be sure to share your comments with our teams. They are always so happy to receive comments from our guests. Thank you once again for taking the time to write a review. I hope we will have the opportunity to welcome you back sometime soon. Jocelyn P. Administrative Assistant