Ratings based on 947 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Montana

Great location

Posted 21-Jul-2014
Pros: location was convenient to Inner Harbour
Great location, no AC, but fan in the room helped with airflow. Cool temps, too.
4 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Well situated hotel for Victoria's tourist area

Posted 18-Jul-2014
Pros: General comfort and good location to the main areas of interest in Victoria
Cons: Air conditioning and general ambiance.A bit dated
Location: Very good location only ten minutes from the inner harbour where there are plenty of good restaurants and pubs and ongoing activity.
The hotel was very comfortable.The rooms looked a little dated but ok, plenty of space.Air conditioning was mainly fans in the room. Food was good.We had one dinner in the hotel and we were disappointed by the rather inflexible attitude of the chef who could or would not amend his food options to suit our request for no vegetables. Vegetables are served with this dish, no variation, so veggies were left on the side of the plate. What a silly waste. Hotel located in a quiet street only ten minutes walk from Victoria Harbour which is the main buzz area of the city. We will stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from hch, alabama, USA

Great Getaway

Posted 11-Jul-2014
Great place to stay for our 3 day 2 night stay in Victoria. We walked all over from this great location. Will stay there again. Staff were all very helpful in giving directions etc.
5 out of 5
Recommended
for Everyone
by A verified traveller

Sweet service and a room Suite

Posted 09-Jul-2014
Pros: Super friendly staff.
The hotel is completely refurbished and everything is within walking distance. the pool and hot tub were great. Service was superb. We loved having a full kitchen and a suite with a king size pull out couch for my friend and a queen size bed for me in my own room.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Ontario, Canada

Great location, comfortable room!

Posted 07-Jul-2014
This hotel is close to the Ferry and is very close (short walk) to the waterfront and key landmarks.
5 out of 5
Recommended
for Couples
by A verified traveller from columbus, ohio

Clean hotel

Posted 01-Jul-2014
Pros: Grounds and flowers
Cons: New restaurant manager (oriental fellow)
Location: Government house tour was great
Great - but would not recommend restaurant with surly manager.
5 out of 5
Recommended
for Everyone
by A verified traveller from Delta, B.C.

nice, quiet hotel in the centre of victoria

Posted 28-Jun-2014
Pros: everything
Location: hotel is very centrally located and walking distance to all the tourist attractions victoria has to offer.
brought out of town visitors to stay one night at this hotel and loved everything about it, from the greeting at checking in to the size of the room and the quietness of the hotel. Would definitely recommend it to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveller from Santa Clarita, CA

Comfortable stay, great location.

Posted 26-Jun-2014
Pros: Cleanliness, friendly staff.
Location: Great location, close to ferry terminal from Port Angeles, close to Inner Harbor restaurants & shopping, close to buses for transport.
We stayed for one night while passing through Victoria. We were upgraded to a suite, which we didn't need, but it was nice. The rooms were incredibly clean, and quiet and comfortable. Would definitely stay there again.
5 out of 5
Recommended
for Families
by A verified traveller from Redmond, OR

Excellent hotel in perfect location

Posted 26-Jun-2014
Pros: The central location; the large rooms, the pool and spa, the helpful personnel, the well-stocked gift shop and the reasonable price.
Cons: The restaurant personnel were not too friendly and attentive, but the food was very good.
Location: Fisherman's Wharf was only a few blocks away with great restaurants interesting houses and the water taxi was a fun thing to take back to the Empress.
We walked with our luggage from the Victoria Clipper dock an easy 2 1/2 blocks distance. Our room was large and with kitchen was all we needed. It was quiet, employees were very gracious and helpful; the gift shop had food we needed at the last minute. Hotel location was great for walking all over the main part of Victoria; had lots of parking, which we did not need but others who drive will appreciate. The pool and spa were so clean and inviting, and the exercise room was very handy and well equipped.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay!

Posted 23-Jun-2014
Pros: It was very clean and very comfortable. There was plenty of room to move around!
We were upgraded when we got there. That was a pleasant surprise. The room was huge! They provided cookies, tea and coffee. Also candy each day. We had a wonderful stay, the location was awesome! We would stay there again for sure.