Ratings based on 821 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom edmonton, AB

Great location

Posted 13-Nov-2014
Friendly staff. Room basic but clean. Great location
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Great location, very friendly staff

Posted 22-Oct-2014
The proximity to downtown, James Bay, and the Dallas Road waterfront are great. Staff were very friendly and helpful and the room had everything I needed and was nice and clean. The wifi was also notably fast. The one thing about it I found a bit odd was how overpowering the air freshner used in the lobby (and that leaked into the rooms) was. You could taste the rose-like scent it was so strong. I found it to be headache-inducing and I'm not sure why they would be using *so much* of it all of the time.
5 out of 5
Recommended
by Lauriefrom Alberta

Quaint, Convenient, and Clean

Posted 28-Sep-2014 on Hotels.com
The hotel was well located for walking to tourist sights. It had a great pub and restaurant. The staff was helpful and the rooms were reasonably priced, comfortable, and clean.
3 out of 5
Recommended
by Janet & Richardfrom Bozeman, MT

Very accommodating

Posted 26-Sep-2014 on Hotels.com
My husband and I were assigned a nice room in the carriage house. Relatives traveling with us were assigned a room in the hotel. (We had made separate reservations prior to our trip.) When we asked about having their room moved to the adjacent vacant carriage house room, the staff quickly made the switch and even gave them a break on the upgraded room. This made our stay perfect!
5 out of 5
Recommended
for Couples
by Bill and Paulafrom Western KY

We'll stay here again

Posted 21-Sep-2014 on Hotels.com
We loved the James Bay Inn. It's quaint and charming, with all the amenities one looks for. The neighborhood was a bonus...lovely to walk everywhere. The service was impeccable. We enjoyed drinks in the adjoining JBI Pub.
4 out of 5
Recommended
by Tylerfrom Vancouver

Overall quite nice.

Posted 20-Sep-2014 on Hotels.com
Lobby has a great old-timey feel to it. Lots of old wood and stained glass. Quite charming. The rooms themselves are quite generic, like they've been renovated without any love. That said, the rooms were nice and clean and comfortable. I'd recommend this hotel but I think it was a little bit overpriced.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton, Alberta Canada

Extremely clean and quiet

Posted 20-Sep-2014
Pros: Cleanliness and fireplace in the room
Cons: We would have loved coffee in the room, it was available in the lobby, and being an older hotel no elevator, good old stairs.
Location: Once in the harbour, The Empress Hotel, Parliament bldg. museum, horse drawn buggies, restaurants and shopping.
We enjoyed our stay, very rustic hotel and quite a good walk to the harbour
2 out of 5
by A verified travellerfrom m

Hotel floors are all slanted

Posted 16-Sep-2014
The floor was sp slanted we put two books under a leg of bed and was still slanted. Uderwise was clean and remodelled
3 out of 5
Recommended
for Families
by Robertfrom Quebec

Chambre petite

Posted 14-Sep-2014 on Hotels.com
Cet hôtel est ancien mais très propre sa localisation est une force. Pas de clim et de frigo ce qui est essentiel. Le lit était aussi très petit et peu confortable.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice heritage hotels but lacks some basics.

Posted 12-Sep-2014
No coffee in the room or AC available. Good quality beds and pillows.