Ratings based on 827 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Quaint Hotel, Cozy room

Posted 10-Jan-2015
Pros: Quiet area and a nice walk to harbour.
Cons: Coffee maker in rooms.
Enjoyed our stay although we were ill the entire time and unable to get out much.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

We were there in the winter and our room was nice

Posted 04-Jan-2015
Pros: Staff, ambiance, location.
Cons: The restaurant could use a menu upgrade, Coffee shop has a great breakfast but we found that the evening menu a little greasy
Location: Close to all downtown attractions.
Our room was small so the staff went out of their way to upgrade us to a larger room. Close to the harbor , legislature building and the Empress hotel, just a short walk to the Emily Carr home.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom edmonton, AB

Great location

Posted 13-Nov-2014
Friendly staff. Room basic but clean. Great location
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Great location, very friendly staff

Posted 22-Oct-2014
The proximity to downtown, James Bay, and the Dallas Road waterfront are great. Staff were very friendly and helpful and the room had everything I needed and was nice and clean. The wifi was also notably fast. The one thing about it I found a bit odd was how overpowering the air freshner used in the lobby (and that leaked into the rooms) was. You could taste the rose-like scent it was so strong. I found it to be headache-inducing and I'm not sure why they would be using *so much* of it all of the time.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 17-Oct-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Kate & Paulfrom Surrey

Posted 16-Oct-2014 on Hotels.com
Wonderful hotel!! Charm & character galore! Will definitely be going back!!
5 out of 5
Recommended
for Couples
by Nonnyfrom Wiscons

Great location

Posted 01-Oct-2014 on Hotels.com
The staff was great. So very helpful. The hotel is old which adds to its character. The room is very small, which is typical of old hotels in the city. No air conditioning so I am glad we were there in the fall. We ate dinner at the attached restaurant, great food.. It was a nice walk to the city center and the harbor area. Definitely would recommend this hotel.
5 out of 5
Recommended
for Families
by Ray and Lisafrom New Zealand

Had a great time

Posted 28-Sep-2014 on Hotels.com
We stayed in the cottage. It was a great size, clean and away from the hotel. We cooked our own meals etc. the only time we went into hotel was to check in and check out two days later. The staff were very friendly with this. We arrived early so gave us use of a storage room until the check in time. When we checked in not all of us were there and the staff member helped carry our heavy bags to the cottage. If you like privacy and doing your own thing the cottage is a great choice. We will definately stay there again if we are ever visiting the area. We have already recommended to some locals who are also going to book this hotel in the future as live a little way out of the city.
5 out of 5
Recommended
by Lauriefrom Alberta

Quaint, Convenient, and Clean

Posted 28-Sep-2014 on Hotels.com
The hotel was well located for walking to tourist sights. It had a great pub and restaurant. The staff was helpful and the rooms were reasonably priced, comfortable, and clean.
3 out of 5
Recommended
by Janet & Richardfrom Bozeman, MT

Very accommodating

Posted 26-Sep-2014 on Hotels.com
My husband and I were assigned a nice room in the carriage house. Relatives traveling with us were assigned a room in the hotel. (We had made separate reservations prior to our trip.) When we asked about having their room moved to the adjacent vacant carriage house room, the staff quickly made the switch and even gave them a break on the upgraded room. This made our stay perfect!