Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
69% of guests recommend
2.9 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from victoria

Holiday

Posted 27-Aug-2014
It was clean and quiet and within walking distance of the main attractions
2 out of 5
by A verified traveller from Toronto

Needs more support

Posted 27-Aug-2014
Pros: The location was great, right downtown within walking distance of the harbour.
Cons: Needs more professional staff. Looked like they hired kids for the summer.
Location: Right down town near shopping and events.
The room was clean but we did always had to ask for more towels. In the 10 days we stayed the room did not get cleaned twice.
4 out of 5
Recommended
for Everyone
by A verified traveller from Campbell River

Anniversary in Victoria

Posted 26-Aug-2014
Pros: The close ness to down town and harbor.
Cons: The cleanliness of the bathroom!
Location: Shopping. Parliament buildings, museum booze cruise and lots of night life and restaurants.
Nice people run this hotel. Its great because you are so close to downtown you can walk every where. We had a king size bed which was very nice and quite comfortable. We hit a few pubs and tried some different beers and finally had Chinese food in China town!
1 out of 5
by A verified traveller from Vancouver, BC

Horrible experience

Posted 24-Aug-2014
Pros: nothing
Cons: Overall cleanliness
Location: Everything is a 5-10 minute ride away - Parliament, museum, wharf
This hotel was run-down and dirty. The bathroom in our room looked like it hadn't been cleaned in weeks. The door looked like someone had tried to kick it down - it was broken in a few places. There was mold/mildew in the grout surrounding the tub and water stains in the tub itself. When we checked in we were not provided any towels - I had to go to the front desk and make a special request. After requesting we still had to wait 45 minutes for someone to arrive with our towels. It is only 10 minutes from most tourist attractions but for just a little more money we could have stayed somewhere just as close but more reputable. I will never stay here again, nor recommend it to anyone.
2 out of 5
by A verified traveller

Do not book here, there are better options

Posted 19-Aug-2014
The rooms are very cramped, and are very tacky. It looks like they were build in the late 80's and nothing has changed.
1 out of 5
by A verified traveller from Seattle

Posted 18-Aug-2014
Pros: Nothing
Cons: Everything
Location: Na
No good broken down and very load at night there.no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no do not stay there.
1 out of 5
by A verified traveller from victoria

mess

Posted 15-Aug-2014
They never cleaned our room in the 3 nights we stayed, even with the maid clean sign hanging on the door.
2 out of 5
by A verified traveller

Extremes

Posted 09-Aug-2014
No bathroom in lobby Pillows and covers stained and yellow mattress pad missing and out of stock Only one set of bath linens not sure the sheets were fresh, but probably so light bulb missing and out of stock air conditioner dusty like years of accumulation I am running up and down the stairs trying to make my wife comfortable However the staff was exceptionally polite, accommodating and knowledgeable king beds fairly comfortable what extremes
2 out of 5
by A verified traveller from lowe

Very run down, and did not appear to be very clean

Posted 04-Aug-2014
We had a room on the bottom floor and the windows did not close fully or even have a lock. Someone could easily crawl in and out of the window and open without a problem. No security or cameras at all.
3 out of 5
Recommended
for Everyone
by A verified traveller from Courtenay BC

Easy to locate. and close proximity to downtown &

Posted 28-Jul-2014
Arrived early and was given room immediately. Urgent message concerning change of surgery time was not passed on to my room. Being handicapped, it was near two restaurants and bus service to city centre.