Ratings based on 1,308 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent customer service and enjoyed my stay!

Posted 27-Dec-2014
Cons: The hot water in the shower takes a long time to heat up - wastes water.
Location: Awesome location!
Enjoyed my stay :) I liked to fact that there was laundry facilities and the location was great.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

Nice and close to downtown

Posted 25-Dec-2014
Pros: The location and the facilities
Nice hotel and staff, close to everything and comfortable, will recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Port Angreles

Easy walking distance from old town.

Posted 24-Dec-2014
Pros: They were very accommodating.
Cons: Even though it was winter, I had a hard time getting the heat to drop for sleeping in the room.
Location: The hotel is very near the ferry terminal, the parliament building, and old town. The city bus stop for Butchart Gardens are very near.
We enjoyed the folks at the front desk. When I wanted more regular coffee for morning they were prompt to bring it to the room.
3 out of 5
Recommended
for Everyone
by A verified traveller

well priced Pet friendly

Posted 23-Dec-2014
comfortable beds room not air conditioned ceiling fan noisy at high output setting
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

Great value

Posted 15-Dec-2014
Pros: Larger room, pool, well equipped gym.
We were only there for 1 night but the hotel had everything we needed for the family (pool, gym, close to downtown, etc.). The staff were very friendly and accommodating. A very pleasant experience all-round.
Comment from Hotel Management
17-Dec-2014 by Tracey, Hotel Management
Dear Lorne, I am happy to hear your family enjoyed your experience at the Harbour Towers Hotel and I thank you for the 5 star review! We look forward to welcoming you back in the near future. Kind Regards, Tracey Sims General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Regina,Sk

Great Suite, with view of the Ocean

Posted 10-Dec-2014
Pros: great staff, good location, large rooms, and great view.
Cons: The temperature variance in the shower needs to be fixed.
Location: Inner harbour Victoria, so lots to do.
The staff was very friendly and helpful, the rooms were kept very clean. The suite we had was very large and comfortable. Only issue we had was that on the 10th floor, the temp. for the shower ranged from hot to cold, made showering very challenging.
Comment from Hotel Management
23-Dec-2014 by Tracey, Hotel Management
Dear Curtis, Thank you for the 5 star review. I am always happy to read comments on the items we have in our control, friendly, clean and comfortable so for that I thank you! The fluctuation in water temperature can be corrected with a small adjustment done by our engineering department so I apologize if reported this was not rectified. We look forward to welcoming you back to the Harbour Towers Hotel & Suites in the near future. Kind Regards, Tracey Sims General Manager
3 out of 5
by A verified travellerfrom vancouver

don't believe what you read....

Posted 09-Dec-2014
Cons: cleaniness and customer service..
checked into the hotel late... because i got off work late.. and had to drive to the hotel... got to the hotel at midnight. elevators were slow and dirty.. looked like a bus load of kids had put the hands on the walls in the elevator., no hot water to take a shower, towels were dirty, and the heater fan was noisy.. and the worst thing of all.. the previous guest had set the alarm for 6am.... not impressed..
Comment from Hotel Management
23-Dec-2014 by Tracey, Hotel Management
Dear John, Thank you for your comments on your recent stay with us, we appreciate hearing from all of our guests as it helps us be better. At the Harbour Towers Hotel & Suites we hold ourselves to a high standard of cleanliness to which we did not seem to meet with regards to your towels and our elevators so for that I apologize. I have reviewed your comments in this regard as well as the alarm not being disengaged from the last guest with our Executive Housekeeper who will use your comments to conduct a refresher training with our associates. I fully understand after a long day at work followed with a late night a good sleep is very important and with an unplanned wake up it is not the best way to start a new day. The hot water situation and the noisy fan have both been addressed with our Chief Engineer and are on his team’s routine room maintenance plan. I hope that in the future you will give us the opportunity to welcome you back. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom vancouver Island

Good location, strange elevator

Posted 08-Dec-2014
Pros: Helpful friendly staff, location, well kept
Cons: Elevator, install ramps
I was well taken care of in this hotel, as I hosted a seminar in a meeting room. The event staff checked in frequently to insure that everyone was taken care of. The oddity of this hotel is that you go down one step to enter hotel, and then have to climb 6 steps to get to elevator. This means picking up you rolling suitcase, and in my case sample bags and hiking them up the stairs to the elevator! Ramps are not available. There is a little wheel chair elevator about 20 meters away from elevator.
Comment from Hotel Management
23-Dec-2014 by Tracey, Hotel Management
Dear Yachty, Thank you hosting your meeting with us and for the 4 stars assigned. We pride ourselves on high standards of customer service and I am happy to read that it exceeded your expectations as our staff genuinely enjoy connecting with our guests. We do indeed have a unique entry into our hotel, for future reference we our lower lobby entrance to the hotel is equipped with luggage carts available that provides elevator access to all floors. We look forward to welcoming you back to the Harbour Towers Hotel & Suites in the near future. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to all amenities

Posted 02-Dec-2014
Great staff! Very comfortable and large 2 bedroom suite for a large family. Good selection at the breakfast buffet. Very happy with our stay!
Comment from Hotel Management
09-Dec-2014 by Tracey, Hotel Management
Dear Traveler, Thank you for all of the wonderful comments. Our 2 bedroom suites are perfect for large families and I am pleased to hear that you enjoyed the full breakfast buffet that is included with all of our suites. We look forward to welcoming you back to the Harbour Towers Hotel & Suites in the near future. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

great location-close to downtown

Posted 02-Dec-2014
Pros: location, restaurant
Cons: nothing
Location: close to downtown and harbour
We always stay at this hotel when we are in Victoria. We enjoy the restaurant particularily.
Comment from Hotel Management
15-Dec-2014 by Tracey, Hotel Management
Dear Traveler, Thank you for the 4 star review! I have to agree our location is perfect and within walking distance to all that Victoria has to offer. I am pleased to read that you enjoyed our hotel restaurant Vic’s. We look forward to welcoming you back to the Harbour Towers Hotel & Suites in the near future. Sincerely, Tracey Sims General Manager