Ratings based on 1,128 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to the Inner Harbour

Posted 27-Aug-2014
Pros: Location - and the restaurant was very good and the waiters attentive.
Cons: Management needs to pay attention to the little things as mentioned above.
Location: Excellent location for things in the inner harbor and walking around the downtown area and waterfront. BC Museum a must.
The Hotel was close to the inner harbor and made it easy to walk to everything of interest. which is a good thing because driving in that area can be a bit challenging with all the tourists in the summer. close to foot and car ferries from Washington, the Royal BC Museum, transit to Buchart Gardens, shops and walking on the waterfront - everything we were interested in doing this trip. It is an older hotel that has been updated a bit in the past - clean and okay - I liked the ceiling fan which helped move the air - quietly - as opposed to those awful air conditioners most motels have. Management needs to pay attention to the little things that suggest it is not quite as good as it could be - the desk lamp was loose on it's base, the towel bar was partly pulled away from the wall on one side, as if someone had used it for a grab bar, and the bathtub drain was clogged and did not drain - small things that could be taken care of and reported by an observant housekeeper or occasional walk through by management rather than waiting for a guest to report it.
4 out of 5
Recommended
for Families
by A verified traveller from seattle wa

Nice view of inner harbor

Posted 27-Aug-2014
Pros: View and walking distance to downtown victoria. Steps away to whale watching tours, museums, and good food
Cons: room service
Location: Great gluten free dining nearby. Royal BC museum, miniature world, whale watching tours, maritime museum all walking distance
Nice view at upper levels. Kids loved the pool. Unfortunately no room service.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful place to stay

Posted 25-Aug-2014
Would highly recommend Harbor Towers Hotel. We were there for five nights and can't think of one complaint. We had a one bedroom suite which was more like an apartment, large and roomy with lots of windows. Suite included a buffet breakfast which was excellent. Will certainly stay here again. Roberta
Comment from Hotel Management
28-Aug-2014 by Kay, Hotel Management
On behalf of my Team, thank you Roberta for the 5 stars and your high recommendation. I often describe our 1-Bedroom King Suite as bigger than many people's apartments! (at 700 sq.ft. certainly larger than the apartment I lived in NYC). Chef Setso and his team will be happy to read that you also enjoyed the Full Hot Breakfast Buffet, included when reserving any of our Suites. Best regards, Kay Koot, general manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location. Close to inner harbour.

Posted 24-Aug-2014
We had a great time in Victoria and part of that was because of our hotel experience.
Comment from Hotel Management
28-Aug-2014 by Kay, Hotel Management
We are very happy that your stay with us contributed partly to your great Victoria experience. Come back again to the Inner Harbour. Best regards, Kay Koot, general manager
3 out of 5
by A verified traveller

No air conditioning in the rooms

Posted 21-Aug-2014
The hallways are air conditioned but no.t the rooms! uncomfortable to sleep
Comment from Hotel Management
24-Aug-2014 by Kay, Hotel Management
Sorry that your stay coincided with a bit of a heat wave in Victoria, where usually the temperate climate is such that the ceiling fan and ability to open the balcony door/window, along with how much it cools down at night, are sufficient to provide air circulation and cooling. Hope you'll return in the fall/winter, sincerely, Kay Koot, general manager
3 out of 5
by A verified traveller

Good location, but no air conditioning. Needs reno

Posted 19-Aug-2014
Staff was great. Good location and parking but I won't stay there again in the summer. No air conditioning.
Comment from Hotel Management
21-Aug-2014 by Kay, Hotel Management
thank you for choosing to stay with us, and I hope we will welcome you back - perhaps in the Fall or Winter. Sincerely, Kay Koot, general manager
Comment from Hotel Management
20-Aug-2014 by Kay, Hotel Management
Thanks for staying with us and I do apologize for any discomfort you experienced due to no individual guestroom air conditioning. Thank you also for highlighting that the staff was great, and so we hope that you will choose to stay with us again, perhaps in the Fall/Winter. Sincerely, Kay Koot, general manager
3 out of 5
Recommended
for Couples
by A verified traveller from Montreal,Qc

Posted 18-Aug-2014
Close to harbour and downtown. Near to bus station. No A/C. One day we had to complained about the clean-up and the bed. An other day we had to advised them at 5h00 to come to make the room. the last night was very noisy with young students. The breakfast were good.
Comment from Hotel Management
19-Aug-2014 by Kay, Hotel Management
Thank you Claude for staying with us and your appreciation of our Breakfast Buffet. I do apologize that our Housekeeping team did not meet your expectations and will be following up on that. Cleanliness is within our control and something that we are proud of. Sincerely, Kay Koot, general manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel.

Posted 16-Aug-2014
The Harbor Towers Hotel is in a great location in walking distance to everything. Victoria is a wonderful place to visit and I always stay at the Harbor Towers. It is quiet and clean I really have nothing negitive to say about it I would stay here again.
Comment from Hotel Management
19-Aug-2014 by Kay, Hotel Management
I very much appreciate your loyalty when returning to visit beautiful Victoria! My team will be pleased when I share your positive comment and Housekeeping is proud to be advised that you recognize their efforts. Sincerely, Kay Koot, general manager
5 out of 5
Recommended
for Everyone
by A verified traveller from North Vancouver, BC, Canada

Nice hotel close to Victoria waterfront.

Posted 16-Aug-2014
Pros: Convenient Location. Fair price. Quiet. Nice restaurant. Underground parking (paid).
Cons: Free parking would be nice, but not really expected these days.
Location: Victoria waterfront provides lots of sightseeing options: Art Gallery and Legislature building, shopping.
Booked 2 rooms for overnight Victoria visit with my wife, son, and parents. We enjoyed a pleasant stay here. This hotel is a several minute walk to waterfront, but far enough to be away from any tourist noise. There is a Chilean-style restaurant nearby that was excellent. The hotel's restaurant also serves a good breakfast, with choice of continental or full buffet. It was nice and quiet and we slept well. It was probably the hottest weekend of the year, and there was no air conditioning in the rooms, so the rooms were hot upon check in. The large sliding-door balcony windows could be opened, and the rooms had ceiling fans. Opening the windows and running the fans cooled things down enough to a comfortable temperature. Not a showstopper issue, but be prepared for that if you are visiting mid-summer on a very sunny day.
Comment from Hotel Management
20-Aug-2014 by Kay, Hotel Management
Dear Stuart, I very much appreciate the thought you put into your review and of course 5 stars are fabulous! You have highlighted just what usually will contribute to providing a comfortable sleeping temperature, even without guestroom air conditioning. Hoping to see you back again, perhaps in the Fall/Winter. Sincerely, Kay Koot, general manager
4 out of 5
Recommended
for Families
by A verified traveller from New York

Fine

Posted 15-Aug-2014
Pros: Staff very accommodating. Good harbor-side locale. Washer and dryer came in handy after a couple of days out on the pacific coast trail.
We took a 2-bedroom suite, with small balcony. Had loads of room and everything was ship-shape, as it should be
Comment from Hotel Management
17-Aug-2014 by Kay, Hotel Management
Appreciate your 4 star review and happy that you appreciated one of our 26 2-Bedroom Suites. come again please, Sincerely, Kay Koot, general manager