Ratings based on 1,219 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary, Alberta

Great location!

Posted 26-Nov-2014
Pros: Friendly and accommodating staff.
Cons: Sound from the hallway could be easily heard in the room. The doors could be improved to alleviate this.
Location: Close to all forms of transport. The harbour walkway is one block away. A very walkable city, as you can tell by the people of all ages and abilities
Just blocks from almost anything. I picked a different walk each day of my stay and saw a lot of historic downtown. Don't miss the breakwater, an easy 10 to 15 minute walk from the hotel. The hotel staff was very friendly. My room was spotless. I enjoyed a limited view of the harbour from my balcony.
5 out of 5
Recommended
for Everyone
by A verified traveller

Within a quick walk of the inner harbour and shops

Posted 23-Nov-2014
The staff were amazingly comfortable and approachable. They took time to listen and were genuinely involved in my comfort. I felt welcomed. The room was immediately comfortable. I could tell that it was prepared with care and attention to detail. The gym was unexpectedly large and welll equipped, as were the indoor pool, spa and sauna. Be sure to try the apple tart at Vic's, the restaurant inside. To die for! Visit! You won't be disappointed.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Port Townsend, WA

Our #1 choice in Victoria for the price

Posted 23-Nov-2014
Pros: location; staff; restaurant/bar; view with specific rooms if desired; away from town noise but close for access
Wonderful staff for welcoming plus addressing any questions. We like having the bar and restaurant in-house with excellent food and service. Nice walking distance from ferry and town, but taxis are readily available if needed. Favorite room? The suite - for a longer stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

good stay. Exceptional breakfast buffet.

Posted 13-Nov-2014
Comfortable 1 bedroom suite with pullout couch. Courteous staff. Great location.
2 out of 5
by A verified travellerfrom Courtenay

Used to be excellent,not now!

Posted 12-Nov-2014
Pros: Location
Cons: Put on more staff on busy weekends. Upgrade the rooms.
Location: Close to the inner harbor,parliament buildings and other tourist sights.
Went to the pool/hot tub on our first night. There were no towels,so I phoned the front desk. The lady told me she would send someone ASAP. After 20 minutes we got 4 towels in the mens change room and 4 in the ladies. Our room although clean was very tired and in need of an update. Even the bath towels were worn out. On our morning of departure,we went to the restaurant for the buffet breakfast and after waiting in line for 20 minutes for a table, we went to eat and low and behold there was no bacon or sausage. Obvious a serious lack of staff for such a busy weekend. We have stayed here many times in the past but not again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom British Columbia

Generally marvelous

Posted 12-Nov-2014
During the course of my stay, i arrived at only two complaints; the comforters were rather thin, and the bathroom door was improperly hung, and had trouble closing. Other than that, the stay was fantastic; the service friendly, the location perfect, the room xcharming and well kept, and the price reasonable. Would recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location.

Posted 12-Nov-2014
Hotel staff made our stay very enjoyable. even though the facility is older the rooms were clean, food at VIC's restaurant was excellent.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Excellent location to downtown and museum.

Posted 09-Nov-2014
Very pleasant welcome and efficient and friendly check out.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tacoma, WA

Great hotel with very friendly staff.

Posted 08-Nov-2014
Pros: Everything!
From the time we arrived till the time we left we enjoyed our stay. The staff was great. I first book this hotel for its approximation to the Coho Ferry (1 block away). The room was beautiful and very clean. We were on the sixth floor, one more floor and we would have had a great view of the harbor.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom vancouver bc

Posted 03-Nov-2014
Comment from Hotel Management
05-Nov-2014 by Kay, Hotel Management
Thank you for the 5 stars Glenda! Sincerely, Kay Koot, general manager