Ratings based on 1,321 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom b

Great hotel

Posted 23-Jan-2015
Super clean, friendly service, conveniently close to everything and has an awesome gym
Comment from Hotel Management
24-Jan-2015 by Tracey, Hotel Management
Dear Traveler, Thank you for your review and the 4 stars you assigned. You were able to mention in just one short sentence so many things we at the Harbour Towers Hotel & Suites are proud of. Thank You! We look forward to the opportunity of welcoming you back in the near future. Kind regards, Tracey Sims General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bremerton, WA

Comfortable

Posted 08-Jan-2015
Pros: Comfortable temperature; pleasant, accommodating staff; special parking for hybrid cars; pleasant decor.
Cons: Hotel is not fully accessible for disabled people. The wheelchair lift was not functioning at the time of our visit. Breakfast hours could be longer.
Location: Close to ferry and waterfront. A few blocks from the museum and Parliament Building. Buses can take you to further locations like Butchart Gardens.
The hotel decor is lovely, the staff were very pleasant and helpful. Great food in the restaurant. Close to ferry and sites. Fridge in the room is helpful for snacks and drinks.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Good hotel, enjoyed our stay.

Posted 03-Jan-2015
I got a room with out a view. But it was nice and clean. Comfortable and No complaints. They charged us extra $15 for parking. Breakfast was extra too. $14 for a nice breakfast. All in all we enjoyed the stay.
Comment from Hotel Management
19-Jan-2015 by Tracey, Hotel Management
Dear Parag, Thank you for taking the time to submit your review and the 4 stars assigned. I am pleased to read that you enjoyed your stay. All of our suite rooms include the full hot breakfast buffet and most offer views second to none in the city so maybe your next visit? I promise you won’t be disappointed! I look forward to the opportunity to welcoming you back in the near future. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Overnight for New Years.

Posted 02-Jan-2015
Pros: Clean
Cons: Decor needs updating and better access to parking would be helpful
Location: Victoria - central to all the tourist stuff yet not on a busy road.
Nice size room, friendly staff. Interior is in need of some updating though.
Comment from Hotel Management
19-Jan-2015 by Tracey, Hotel Management
Dear Traveler, Thank you for bringing in the New Year with us and the 4 stars you assigned. You are correct we are in need of a refresh, we hold ourselves to a high standard of cleanliness and service excellence to which I am happy to read is what you experienced. We look forward to the opportunity of welcoming you back to the Harbour Towers Hotel & Suites in the near future. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

convenient to the Inner Harbor

Posted 01-Jan-2015
Pros: convenience and having kitchen facilities available
Cons: facility remodel, breakfast menu variation.
Location: all good location
nice place, a bit dated but very well looked after. Down side was having to pay additional for parking. The breakfast buffet is repetitive and not terribly exciting; the staff courteous, though when busy they seem overwhelmed.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Dec-2014
Convenient to downtown and ferries if you are a reasonably good walker.
Comment from Hotel Management
19-Jan-2015 by Tracey, Hotel Management
Dear Traveler, Thank you for the 5 star review! We look forward to the opportunity of welcoming you back to the Harbour Towers Hotel & Suites in the near future. Kind regards, Tracey Sims General Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Courtenay, BC

Hotel was close to ferry.

Posted 28-Dec-2014
Pros: Staff were nice and location excellent.
Cons: More hot water in the mornings!
Location: Right on the harbour in downtown Victoria.
We were there on Christmas Day so we would be close to catch our ferry the next morning.and were not told their restaurant would be closed as were all the others in the vicinity. We ended up ordering a pizza in. Disappointing! We also had very little hot water in the morning for showers.
Comment from Hotel Management
24-Jan-2015 by Tracey, Hotel Management
Dear Traveller, Thank you for your review and the 3 star assigned. We did make the business decision to close our restaurant for the dinner period on Christmas day. This decision was to allow our staff the opportunity to spend time with their families, we did ensure that this was on all of our social media sites but it seems we did not communicate this at the time of your booking so for that I apologize. I have spoken with our Front Office Manager and she will be conducting some refresh training with our associates on the importance of such communication to our guests. The Harbour Towers Hotel & Suites strives to provide all of our guests with a comfortable stay, so be assured that the lack of hot water in the morning is not a standard and our Chief Engineer is currently investigating the issue. Your feedback is extremely valuable to us as it is through this input directly from our guests that we are able to continuously strive to deliver a positive and memorable experience for every guest, so I thank you. I look forward to the opportunity of welcoming you back in the near future. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent customer service and enjoyed my stay!

Posted 27-Dec-2014
Cons: The hot water in the shower takes a long time to heat up - wastes water.
Location: Awesome location!
Enjoyed my stay :) I liked to fact that there was laundry facilities and the location was great.
Comment from Hotel Management
06-Jan-2015 by Tracey, Hotel Management
Dear Traveler, Thank you for your 4 star review. We are indeed in a great location and within walking distance to all that Victoria has to offer. I myself ensure I get out at least once during my week to enjoy it. Thank you for choosing the Harbour Towers Hotel & Suites and we look forward to welcoming you back in the near future. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

Nice and close to downtown

Posted 25-Dec-2014
Pros: The location and the facilities
Nice hotel and staff, close to everything and comfortable, will recommend this hotel
Comment from Hotel Management
04-Jan-2015 by Tracey, Hotel Management
Dear Alejandro, Thank you so much for your 4 star review. We appreciate the recommendation and we look forward to welcoming you back to the Harbour Towers Hotel & Suites again in the near future. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Port Angreles

Easy walking distance from old town.

Posted 24-Dec-2014
Pros: They were very accommodating.
Cons: Even though it was winter, I had a hard time getting the heat to drop for sleeping in the room.
Location: The hotel is very near the ferry terminal, the parliament building, and old town. The city bus stop for Butchart Gardens are very near.
We enjoyed the folks at the front desk. When I wanted more regular coffee for morning they were prompt to bring it to the room.
Comment from Hotel Management
20-Jan-2015 by Tracey, Hotel Management
Dear Traveler, Thank you for taking the time to submit your review and the 4 stars assigned. We are pleased to read that you enjoyed your stay, as the team at the Habour Towers Hotel & Suites prides themselves on their high level of customer service. It does seem that the inability to regulate the heat in your room did not provide you with a comfortable night’s sleep and for that I apologize. I have brought this forward to our Chief Engineer and he will be investigating it further. We thank you for your feedback as it helps us to become better at servicing our guests. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Tracey Sims General Manager