Ratings based on 1,041 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

GReat view

Posted 30-Jan-2015
We had a wonder full experience at the hotel. Staff helpful and rooms clean and beautifully upgraded.
4 out of 5
Recommended
for Everyone
by A verified traveller

Pool and hot tub out of commission

Posted 09-Jan-2015
We love staying at the Delta Oceanpointe - it's our go-to hotel when we want to make a quick trip to Victoria. Unfortunately, this trip we had to leave our bathing suits in the suitcase as the pool was down for it's annual maintenance (a fact I missed when I booked). The hotel offered a service to shuttle guests to another hotel for use of their pool, but it's not really the same as putting on a cozy robe and heading down the elevator into the great pools at Oceanpointe. Next trip will be better but we were disappointed. Lure was divine, and the room was comfy for us and our dogs.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great ocean view

Posted 09-Jan-2015
Love the ocean view from our room window ! The room was clean and the bed was comfy too ! Overall I love Delta!
5 out of 5
Recommended
for Everyone
by A verified traveller

Almost Great!

Posted 03-Jan-2015
Pros: Beautiful setting, rooms were comfortable
Cons: room service
Location: Wonderful surroundings.
I was comfortable there but I thought that the daily room service was lacking. Extra towels that should have been cleared were not, it was not vacuumed (snack crumbs left). I was next to the linen room so traffic in and out of that room meant doors slammed constantly during the room cleaning hours.
Comment from Hotel Management
05-Jan-2015 by Kyra, Hotel Management
Thank you for sharing your experience. I am happy that enjoyed our beautiful setting and comfortable guest rooms. Please accept my apologies that room service was lacking. I have followed up with my team as this is not the level of excellence we strive to achieve. I hope we have the opportunity to welcome you back soon. Sincerely Justin Foisy; Executive Housekeeper
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel close to down town.

Posted 03-Jan-2015
Pros: It was very clean and very updated. The rooms were really nice.
Cons: The POOL
Swimming for us is very important. We went for a swim in the hotel pool in the evening. It was terrible, there were towels thrown everywhere. The worst part was the "Chlorine in the hot tub" was so strong it burned our eyes walking into the pool area. There was a big pile of foam in the hot tub. We turned on the bubbles, the smell was so bad it started my daughter coughing. We got out of there as quick as possible, and started swimming in the pool. She couldn't stop coughing! My other daughter and myself, our eyes were so sore we had to leave. Swimming for us is so important. I would really think twice before going there again. I asked a lady in the elevator the next day who was just coming back from a swim. How was it? she replied strong in chlorine but better than 2 days ago.!!!!!
Comment from Hotel Management
06-Jan-2015 by Kyra, Hotel Management
Dear Guest, Thank you for taking the time to provide your feedback. I am very sorry to hear that our pool area was not up to our usual high standard of cleanliness and maintenance during your stay with us. I have passed your feedback to our Chief Engineer to follow up with his team to ensure this does not happen again. I am delighted that you enjoyed your clean and updated room. We look forward to welcoming you back soon. Warm regards, Kimberley Hughes; General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Dec-2014
It is not luxurious, but is comfortable for a price. Close to the downtown and easy to go sightseeing.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Okotoks

Outstanding staff and excellent facility.

Posted 30-Dec-2014
Each staff member, from the frontdesk, housekeeping and valet were consistently flawless. They remembered our names and greeted us so professionally each time they saw us. We shall definitely stay here again when ever returning to Victoria. This service will also further have us pursue other Delta properties in other locations!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom mount vernon wa usa

Great hotel. Probably the best view of victoria

Posted 28-Dec-2014
Amazing hotel with a wonderful staff that went above and beyond to help us have a great time. They found out it was my birthday somehow and sent us chocolates and a card. The views of the inner harbour are the best in the city. Be careful when booking though as half the hotel faces the harbour, and half faces away. There's either a view or no view. We faced away but still had a great time. The restaurant is great. A couple of times there was some confusion with the staff, but nothing major. Good food.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Nanaimo

beautiful hotel, great facilities, wonderful staff

Posted 15-Dec-2014
Was very pleased with the professionalism of the staff, the menu at the restaurant and the quality of the pool facilities
4 out of 5
Recommended
for Everyone
by A verified travellerfrom calgary

Wished I could stay longer

Posted 28-Nov-2014
Pros: Clean, luxurious, friendly staff
Beautiful hotel in a gorgeous location. Great views of the Empress and parliament buildings.