Ratings based on 1,018 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Nanaimo

beautiful hotel, great facilities, wonderful staff

Posted 15-Dec-2014
Was very pleased with the professionalism of the staff, the menu at the restaurant and the quality of the pool facilities
4 out of 5
Recommended
for Everyone
by A verified travellerfrom calgary

Wished I could stay longer

Posted 28-Nov-2014
Pros: Clean, luxurious, friendly staff
Beautiful hotel in a gorgeous location. Great views of the Empress and parliament buildings.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom nanaimo

A+

Posted 27-Nov-2014
Great place to stay! Hotel staff are very nice. Very clean, comfy beds. Great if you are a non smoker. Slightly inconvienent if you are one as there are no balconies.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, great spa, serviceable restaurant.

Posted 18-Nov-2014
The room was modern and comfortable, with a flat screen TV, modern art on the wall and a large bathroom made for a great night away from home. The spa was one of the better ones in the area as well. However, in my opinon, the restaurant (Lure) was a disappointment. The restaurant itself is beautiful with a first rate view of the harbour but the much of the food we had (sweet potato fries, breakfast potatoes) was previously frozen not made fresh in house. Overall, a great stay.
Comment from Hotel Management
23-Nov-2014 by Kyra, Hotel Management
Dear Guest, I am delighted that you found your room to be comfortable and modern, and that you enjoyed our Spa. While I am happy that you enjoyed LURE's spectacular view and reinvented design, I am sorry to hear you did not enjoy the food. Our chef uses locally sourced ingredients to create fresh and delicious dishes. We are looking forward to welcoming you back soon. Warm regards, Kimberley Hughes; General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Great location

Posted 05-Nov-2014
Pros: I think location
Cons: The lighting in the bathroom was very dim, would be nice to have a makeup mirror
Location: Restaurants - tons of restaurants and pubs. Lots of entertainment, whale watching
Great location, very easy to walk just about everywhere downtown. The staff was just great, special mention to Scott (Bell?)
Comment from Hotel Management
23-Nov-2014 by Kyra, Hotel Management
Dear Liz, Thank you for your feedback! We are very pleased that you found our hotel to have a great location and staff. I especially look forward to sharing your kind comments with Scott. Thank you for your comment regarding the lighting in the Bathroom, we do have make up mirrors and lamps upon request which we would be happy to have delivered to your room. We are looking forward to welcoming you back soon. Warm Regards, Meagan Schoen; Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom alberta

Posted 31-Oct-2014
Pros: Staff were great, very friendly
Was a great vacation I would do it all again! Staff were very friendly . Good view very quiet area
5 out of 5
Recommended
for Couples
by A verified travellerfrom bentley, alberta

Beautiful situated at the harbor

Posted 29-Oct-2014
Pros: Professional personel, beautifully located, close to downtown but also quiet:) the best of both!
Location: 5min. Walk to downtown, with all things nearby: shopping, water explorations, musea, restaurants, coffee shops
Beautiful situated at the water's edge, great view of downtown, 5 minute walk to downtown but still nice and quiet situated.profession
5 out of 5
Recommended
for Everyone
by A verified traveller

A hotel with great view and waterfront

Posted 28-Oct-2014
Pros: the view and the location
Location: the location is close to downtown walking distance, and the hotel is waterfront
Excellent experience, great location, nice room waterview, great staff, close to downtown.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect

Posted 28-Oct-2014
Everything was just great, service is on top, free shuttle, room was very nice, stuff is helpful. Our stay was very positive and we will definitely use the same hotel if we're back in town.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom nanaimo

Such beautiful ocean view

Posted 23-Oct-2014
So much cheaper than fairmont express, nicer view at 7th floor.