Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Paris, France

Nice Hotel! Great Staff!

Posted 25-Mar-2015
Pros: The location and the cleanliness of the room.
The rooms are rather small. I didn't like the shower arrangement. While taking a shower, the water spills all across the bathroom. The high speed internet is not free. However, the staff is very friendly and helpful. The doorman remembers the name of the guests. The food is fine. All in all, a very good value for the money paid.
Comment from Hotel Management
27-Mar-2015 by Michaela , Hotel Management
Dear Sir, many thanks for your kind comment and for highlighting the bathroom issue for us. I hope we will have the opportunity of welcoming you back soon. Kind Regards Michaela Kopa Sieber
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Carmel-By-The-Sea, CA

EXPEDIA CENSORED REVIEW

Posted 25-Mar-2015
Pros: The room...especially the beds!!!
Cons: Recommendations given over the phone. Make everyone say there name, before they say anything.
Location: The location was great. Great food within 10 minutes. All major sites are within 15 minutes, via the underground...which is right across the street!
I am not sure why my first review was censored, but it was so I will give you the watered down version, per Expedia's request. Great hotel, everything was amazing, with one exception. A recommendation that I received for a "ride from the airport to the hotel." I called the hotel from the airport and I do not know who answered the ph, but I got a very bum recommendation. It ended up costing me so much more than it should have...five times as much as it should. If this does not pass the review process, please do not ask me again for my review. As, if I can not say what truly happened, then all the reviews that I have read on this site must be false? Since that is what you are asking me to do. So to anyone who want to go to London, I would stay at this hotel every time, it was just amazing...just don't take cab advice.
Comment from Hotel Management
27-Mar-2015 by executive assistant, Hotel Management
Dear Sir, Many thanks for your kind comment. I also appreciate your feedback about the wrong recommendation on how to get to the hotel. We will certainly review our process and make sure all our employees know the "facts" and are able to offer choices of transportation to the hotel. I truly hope we will have the opportunity of welcoming you back. Kind Regards Michaela Kopa Sieber
4 out of 5
Recommended
for Everyone
by A verified travellerfrom bretagne

hotel tres bien situé calme assuré

Posted 21-Mar-2015
Pros: situation géographique excellente
Location: vous etes a mi distance de westminster et buckingham (5 mn a pied) a moins de 10 minute de white hall emplacement extraordinaire
belle hotel surtout utilisé par les élus et parlementaires ou tout ce qui gravite autour ambiance feutrée mais pas trop guindée la chambres est belle propre bien décorée mais un peu petite les chaines de tv sont quasi toutes des chaines d'infos (dommage) pour les francophone france 24 et tv5 point barre (un peu léger pour un 5 étoiles) le restaurant est convenable (tres bon service; mais le contenu est a peine correct) le rapport qualité/prix est londonnien donc très mauvais si l'on a l'habitude de l'euro....
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

beautiful space - great location

Posted 19-Mar-2015
Pros: Great location, tube across the street, excellent staff, beautifully appointed.
Cons: One, the rooms were a bit on the small side. Actually the bath was huge but bedroom quite cramped - more design flaw than anything. Two, I was on th
I love almost everything about the Conrad. I booked it for several colleagues and then I stayed on for a few days more fun. It worked well for all aspects. Great location, tube across the street, excellent staff, beautifully appointed. Two complaints - One, the rooms were a bit on the small side. Actually the bath was huge but bedroom quite cramped - more design flaw than anything. Two, I was on the side facing a small street which obviously had trash, etc. Was woken EVERY morning to the crashing sound of bottles/glass being dumped. Noise was not well covered in general. That said - I'd book again but ask for a high floor on the front side!
5 out of 5
Recommended
for Everyone
by A verified traveller

LOVED IT - GREAT AREA

Posted 08-Mar-2015
Loved this new hotel. Wonderful size and amenities for an excellent location.
Comment from Hotel Management
20-Mar-2015 by Michaela, Hotel Management
Dear Valued Guest, Many thanks for your valuable feedback. We were very pleased to hear that you had a comfortable stay and we are all looking forward to welcoming you back in a not too distant future. Kind Regards, Michaela Kopa Sieber Executive Assistant
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to underground. Friendly professional helpfu

Posted 05-Mar-2015
Pros: Comfortable beds, superior sheets
Fab stay.Staff were so helpful and friendly. Love it
Comment from Hotel Management
20-Mar-2015 by Michaela, Hotel Management
Dear Valued Guest, Many thanks for your valuable feedback. We were very pleased to hear that you had a comfortable stay and we are all looking forward to welcoming you back in a not too distant future. Kind Regards, Michaela Kopa Sieber Executive Assistant
5 out of 5
Recommended
for Everyone
by A verified traveller

Secret hotel deal in central london

Posted 28-Feb-2015
Haven't been brave enough before to go for one of Expedia's secret deals so this was a lovely surprise and opposite s tube station was also extremely convenient. Room size was generous and fittings and fixtures top notch even for the deserved 5* rating. The deal was incredible value for money. I would also consider paying full price in future.
Comment from Hotel Management
12-Mar-2015 by Conrad London St James, Hotel Management
Dear Valued Guest, I am very pleased that your Secret Hotel booking was allocated at Conrad London St James. It was our pleasure to have you and it's great to know you had a wonderful stay. Thank you for taking the time to share your feedback and for considering in coming back when the opportunity comes. Best regards, Liz Thompson Executive Assistant to GM Conrad London St James
5 out of 5
Recommended
for Everyone
by A verified traveller

Sehr empfehlenswert

Posted 27-Feb-2015
Das Hotel ist wirklich sehr gut. Man fühlt sich als willkommener Gast. So wird z.B. am Abend das Zimmer noch einmal gesäubert und die Betten aufgeschlagen. Sämtliche Mitarbeiter sind sehr freundlich. Die Lage ist optimal, U-Bahn direkt gegenüber. Ich würde jederzeit wieder das Hotel wählen.
Comment from Hotel Management
12-Mar-2015 by Conrad London St James, Hotel Management
Dear Valued Guest, Your high recommendation is greatly appreciated and I am particularly pleased that you will choose to stay at the Conrad London St James again. Thank you for highlighting many aspects which set the hotel ahead from the competition. The entire team could not wait to have you back. Sincerely, Liz Thompson Executive Assistant to GM Conrad London St James
4 out of 5
Recommended
for Everyone
by A verified traveller

駅から近く、近代的な内装で綺麗なホテル

Posted 16-Feb-2015
Pros: ロンドンでは珍しい程、近代的な内装と水回りで非常に気分の良い滞在だった。 また、スタッフ全員が親しみやすく親切だった。
Cons: 1日だけ、外出から部屋に戻ったら室温が16度に設定されていて、非常に寒く1時間ほどそのままコートを着て過ごさなくてはいられなかった。 空調を消し忘れていた場合に止めるのはもちろん構わないが、室温を過度に下げるのはいかがなものかと思い憤りを感じた。 適切な温度設定と適度な空調設備へ改善願いたい。
Location: セントジェームスの駅の目の前だが、週末は人通りが少なく静かである。 隣の駅だが、徒歩圏内にウエストミンスター寺院などがある。
観光したいエリアによっては地下鉄の乗り換えが多く不便かもしれないが、基本的にどこへ行くにも近く便利なホテルだった。 朝食のレストランは飲み物と温かい料理はメニューから注文できて、サービスも良く、美味しかった。 朝食付きでの利用をぜひお薦めしたい。
Comment from Hotel Management
12-Mar-2015 by Conrad London St James, Hotel Management
Dear Valued Guest, Thank you for staying with us on your most recent trip to London. Thank you for recommending breakfast to other guests. The Conrad London St James is adjacent to many of London’s must-see sights and activities, yet tucked away in a quiet corner for a peaceful and relaxing stay. We hope to have you back. Regards, Liz Thompson Executive Assistant to GM Conrad London St James
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Manchester

Good quiet location easy to get around

Posted 12-Feb-2015
Very nice hotel, our room was a little small this time, have had nicer rooms in the past maybe through an upgrade we didn't know about!
Comment from Hotel Management
12-Mar-2015 by Conrad London St James, Hotel Management
Dear Nina, Thank you for taking the time to write your review about your most recent stay with us. It is unfortunate that the size of the room has tainted your view about the hotel. Our room sizes differs depending on which category you are booked in and when you request for an upgrade we definitely will give it to you as long as we have availability. I hope this will not stop you from coming back to the Conrad London St James. Best regards, Liz Thompson Executive Assistant to GM Conrad London St James