Ratings based on 993 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from United States

Not worth the money. Hotel needs TLC.

Posted 21-Jul-2015
Do not waste your money staying here. The best part of staying here was the view of the harbor. I would stay somewhere else and enjoy the harbor view from a restaurant or the many other viewing options. My room was, in one word, tired. The carpet was old and stained...everywhere. The A/C was coming away from the wall. (I addressed this with the staff, and they said it was nothing to worry about. They said they would put it on the maintenance list. When I asked if there was a different room available, in a very rude tone, they told me no because you were the last one to arrive. I understand, but the front desk person could have been more professional about it.) The walls were marked up and dirty. The bathroom was dated. The actual room was nothing like the pictures I saw on this website. Also, the lobby looked great, but the carpet in the hallways leading to the rooms was also stained. The bright spot was that the cleaning staff seemed to do the best job that they could with the condition of the hotel. Unfortunately, the hotel room was so "tired" that it made the room look dirty. If I hadn't of purchased at a non-refundable rate, I would have turned around the first night and found somewhere else to stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel and good location

Posted 20-Jul-2015
Great location in a beautiful city. Close to many attractions.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jul-2015
Pros: Location on water, beautiful, nice desk clerks.
The hotel is quite beautiful and the location is convenient and right on the water. Staff is very kind and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg

first night problem

Posted 15-Jul-2015
Pros: harbour view
Cons: compensation for inconvenience
Location: good location, local shuttle to city sites, lots of activities
We checked in without difficulty and were given a room with a great harbour view. The bed was vey uncomfortable and a maintenannce man arrivedand said he bed was broken but they didn't have any others. We were moved to a different room which had a poorer view. We were moved again. After unpacking and preparing for bed we discovered that this bed was also broken. We were given the option of changing rooms again but for only that night. When asked if we could change to that room for the week we were told that it was available but there was a $40 per night additional charge. This was out of our budget so we slept on the broken bed that night (more correctly - tried to sleep) and the next day were given a different bed. The hotel also gave us acomplimentary cheese plate and card for our trouble. We appreciated the staff, however felt that the upgrade would have been appropriate compensation for all of the inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Great hotel

Posted 09-Jul-2015
Pros: Everything - location, rooms, dining, price. So many of the hotels we stayed at were a complete disappointment but our stay here was perfect.
Location: Handy to the waterfront, town, museum, buses, water taxis.
Lovely room, very clean and plenty of room. The only place we stayed in over 3 weeks of travel in Canada and US where we could sleep with the air conditioning on. It was really quiet. The casual café downstairs was excellent. All at a reasonable price.
3 out of 5
by A verified traveller from Vancouver

Nice location

Posted 08-Jul-2015
Pros: The view of the harbour
Cons: Spend some money on updating the suites, fix the dripping air conditioners...
Location: The location was very central and walking distance to the city centre
We stayed at the Coast Victoria Harbourside hotel over the previous weekend. The location is great and the view is wonderful. The staff are friendly and accommodating. The only thing that brought this down was the condition of the room and facility. The bathroom was run down and the shower had issues diverting water to the shower head... We had a nice deck with a a view of the harbour but the condensation for the above air conditioners constantly dripped on us when we sat out there in the evening and that was not very nice at all. One of the elevators was not running so we took the stairs quite a bit... which is perfectly fine if you don't have luggage. So overall, Ok but not great. The room was not cheap so on future visits I would rather spend my money on some place else.
3 out of 5
by A verified traveller from vancouver

Sub-par

Posted 06-Jul-2015
Pros: Sub-par for the $$$$
Cons: Room attemtiveness
Location: Great location
Sub par for the $$$$ Was more than a fair dollar for what was provided
5 out of 5
Recommended
for Everyone
by A verified traveller

Right on the water a huge pplus

Posted 30-Jun-2015
Restaurant was a bit pricy but everything was in that area
4 out of 5
Recommended
for Everyone
by A verified traveller from california

Perfect location. Updated hotel.

Posted 29-Jun-2015
Great location with stunning views of the harbor. Walking distance to victoria sights and also there's a ferry stop right behind the hotel so you can take the ferry to the other side in lieu of walking. Restaurant has excellent views of the beautiful harbor and bay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jun-2015
We loved staying here. It was walking distance from the ferry and to downtown. Clean, safe, friendly, and quiet. We will recommend it to our friends and stay again when we visit Victoria again.