Ratings based on 884 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom London

Disappointing

Posted 28-Feb-2015
Pros: Pool in basement, although tiles were super slippery and an accident waiting to happen
Cons: Too much to list
Location: Short walk to all attractions
Chose to stay in a deluxe room at an increased price with a balcony and 'extra large' size and got a standard size room with a tiny balcony overlooking adjoining suburban estate and no water view (dont know how much you need to pay to get one of those). Decor was 1990s at best. Very disappointed and felt ripped off
3 out of 5
by A verified traveller

Fun pool but not the best

Posted 24-Feb-2015
Pros: Great swimming pool and a nice location.
Cons: Responding to requests and caring more about visitors comfort.
Location: Location is good. Not right in downtown but just a short walk to all the downtown activities.
Fairly pleasing hotel in a good location. Kids loved playing in the pool. Was very disappointed though when we asked for a robe and were told that due to the room we booked we could not get a robe....wasn't a cheap room compared to other hotels so not being able to get a robe was shocking. Unfortunately our call for extra towels (as we were four in a room) was answered but not followed through. Also the coffee in the room was terrible and as an avid coffee drinker this was a small but real disappointment. All in all the hotel was okay but we were not wowed.
2 out of 5
by A verified travellerfrom Comox

Dog Hair

Posted 17-Feb-2015
I laid down on the bedspread, when I stood up my back sweater was covered in dog hair. I reported this to the desk clerk, he was very apologetic and offered a room change. I was on my way to hospital for an completely unrelated problem and never made it back to the hotel. When I asked my wife if anything had been done or offered, she said she was offered a complimentary breakfast, which she couldn't use as she was on her way to the hospital as I had arrested and was revived with CPR. I just thought that you may want to know. Yours Liam Stackwood
5 out of 5
Recommended
for Everyone
by A verified travellerfrom sask

Great location

Posted 17-Feb-2015
Pros: Staff, pool, restaurant and location.
Cons: New pillows
Location: Right on the harbour. Easy access to interesting walks. Many adjacent restaurants. Grocery store a short walk.
Welcoming, friendly staff. Excellent pool that was very clean. Wonderful restaurant. Helpful staff and courtesy ride to the downtown great harbour location. Easy walk to downtown or harbour walk. Only complaint - pillows needed replacing. Will happily return.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Ladysmith BC

Posted 15-Feb-2015
Cons: the carpet
nice view of the harbour, nice and quiet , the indoor out door swimming pool was nice
5 out of 5
Recommended
for Everyone
by A verified travellerfrom vancouver

Great stay!

Posted 10-Feb-2015
Had an amazing stay here victoria at the coast marina! Amazing and welcoming staff very helpful. The complimentary shuttle to anywhere in downtown victoria was so handy!Walking distance to parliament buildings is quite short. Overall it was an excellent stay
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Feb-2015
Pros: Pool n hot tub. Also the complimentary cocktails n canap├ęs by manager.
Cons: Only what we said is check number of people in room n ensure adequate supplies.
Location: Great location great views.
The hotel was great location n facilities great. Disappointed that after 4 nights we did have to ask for our sheets to be changed n considering 4 in room and each day only 2 cups provided needed to keep asking was a little disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveller

good place to stay a bit of a walk to downtown

Posted 04-Feb-2015
Pros: Good service
Cons: A-Ok
Location: A bit out of the way
Staff very helpful giving directions and suggestions for sights and eateries
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Nice Hotel, well located, reasonably quiet

Posted 21-Jan-2015
Pros: Fairly priced hotel room Nice hotel and parking is at $15:00 / day not overpriced
Location: Within a 10 minute walk to a lot of the main sights to see in Victoria
Have stayed here before and would do so again. It is right on the water at the entrance to the Harbor. Good underground parking.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

ok hotel, good restaurant, great staff

Posted 13-Jan-2015
Pros: Staff were eager to help and pleasant to talk to. There is a good restaurant (blue crab) with views of the inner harbour located here.
Cons: The beds were small and moved around too much, I was unable to get rested. to get to your car in the underground parkade you need to take 2 elevators
Location: Location is pretty good, right on the inner harbour. It's a little bit of a walk to get to town. The hotel is close to Fishermans Wharf, a nice walk.
Ok so I would have given a higher rating but the bed was too small and very uncomfortable. Everything else was ok and all the staff were very pleasant and helpful. Extra large bottles of shampoo, conditioner, body wash and lotion were nice.