Ratings based on 797 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Winnipeg

Comfortable hotel close to the water

Posted 19-Nov-2014
Pros: Location and helpfulness of staff.
Cons: The fan in our room (503) was noisy but I am sure that was easily taken care of.
Location: Nice place for a walk and close to good restaurants.
We were in Victoria to visit and found the hotel very easy to find and also closer to Fishermans Wharf so was a great place to walk.
2 out of 5
by A verified traveller

Critical view

Posted 17-Nov-2014
The hotel has a superb location but nothing else is superb. Housekeeping lacks in room cleanliness they completely forgot to clean and refresh our room on the third night of our stay. The hotels restaurant, The Blue Crab, was really disappointing. The tables were dirty and sticky from previous customers. There was a foul fish odor emanating from the kitchen. We sat for over 15 minutes before anyone cane to our table. The waitress simply just walked by and told us the menues were "over there" on the ledge so we coukd go help ourselves. We got up and left. The hotel is very noisy, elevators, banging lives, running water, and neighbouring rooms
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice pool

Posted 15-Nov-2014
Good size bed but only one sugar per in room coffie pack :(
2 out of 5
by A verified travellerfrom BC

NOT WORTH

Posted 10-Nov-2014
The underground parking was not well designed, the pathway was really narrow. and hard to go through for our SUV. However, the room comes with a harbor view and a balcony. The blue cab restaurant at lobby is a good place to eat.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect in every way

Posted 09-Nov-2014
Love everything about this coast hotel Great walking right out the front door Pet friendly Great staff super helpful Thanks We will return :)
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful harbour hotel with a very short walk to

Posted 07-Nov-2014
The beds were soooo comfy & the room nice & dark & the air so beautiful to sleep with the window open.
4 out of 5
Recommended
for Everyone
by A verified traveller

Weekend

Posted 07-Nov-2014
Clean and comfortable good location friendly staff
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Alberta

Great room overlooking the bay towards the Empress

Posted 02-Nov-2014
Pros: Proximity to downtown and the friendly staff
Location: Location to Museum of BC, Legislature, and downtown was great. Numerous good restaurants within a 10 minute walk.
We stayed four nights and enjoyed our stay immensely. The staff was very friendly. Free shuttle to downtown whenever you wanted, even though downtown is just a medium walk away.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to downtown Victoria, BC

Posted 28-Oct-2014
We found once we got there, that the hot tub was not working, and the bank machine in the lobby as well. Small things, but they did make a difference to our experience there. We enjoyed the pool, which was half inside and half outside. Nice to swim on a rainy night under the open sky... But the showers in the change room were cold, which was unpleasant. The hotel is within walking distance of the downtown core and so we didn't use our vehicle at all during our stay, which is a bonus. We found some great places to eat, a small Mexican place in a little mall (15 minutes away), a neighbourhood pub 35 minutes away) and Murchies for breakfast. We went to the IMAX (10 minutes away) to watch a movie. Hit the Sally Ann (20 minutes away) and Munroe's bookstore (15 minutes).
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary AB

Weekend Getaway

Posted 27-Oct-2014
Pros: Location and staff.
Cons: Update bathrooms.
The inner harbour view, welcoming staff and well appointed room, made my weekend getaway!