Ratings based on 661 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

close to everything downtown

Posted 16-Jan-2015
Great staff! Older hotel but all in all great stay
3 out of 5
Recommended
for Everyone
by A verified traveller

very close to stores, resturants and of course the

Posted 16-Jan-2015
Pros: location
Cons: hotter water in the indoor pool
Location: right smack in the midlle of it all so its good if you want to leave the car and go for a walk
stayed one night, was not a lot of time but was pleasurable, great history, ask at front desk about the statue out front etc.
Comment from Hotel Management
24-Jan-2015 by Marion Ann Berry, Hotel Management
Thank you for taking the time to share your experience with us; the responses we received from all guests are welcomed and appreciated. We are delighted that you had a pleasurable one evening during your stay with us and we look forward to welcoming you to Victoria!
5 out of 5
Recommended
for Couples
by A verified travellerfrom north of Seattle

Off season is a good time to travel.

Posted 09-Jan-2015
Pros: Spacious beautiful suite, inviting bed. Price. Personable, helpful staff. Hot tub and pool. Amenities, small details. Large screen T.V.
Cons: A quality breakfast tea.
Location: Shopping, House of Miniatures, Bug Museum, Legislative Building and the Royal BC Museum. Maritime Museum. Pubs and fine restaurants.
Victoria has changed in the last 20 years since we have been there. Frankly there is less to do, especially on a grey week after Christmas. But that is when we celebrate our anniversary. We found a very good rate for a beautiful suite at the Chateau Victoria and because we were not running all over the place doing things we were able to truly enjoy it. It is an older building, it has had to have a major refurbishing recently. Everything was in perfect repair and clean, except for the obvious age of the exterior. Staff was personable, lobby inviting, and the internet was fast. Location was also perfect. Right behind the Empress it was walking distance from the Royal B.C. Museum, Legislative Building and dozens of fine restaurants and pubs. Which was good for us since we came by ferry from the mainland.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Nanaimo

Convenient and Comfy

Posted 04-Jan-2015
Pros: Suite with two beds in separate rooms.
Cons: Information about the pool depth. It would have been good to know that the shallow end is 5 ft deep.
Good price for off-season in Victoria. Would like to stay there in the summer but I shudder to think what the cost would be....
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver Area

Great staff, great location and spacious rooms!

Posted 01-Jan-2015
The staff were all so helpful and professional no matter what department we delt with. You are in the heart of DT Victoria and can walk anywhere, which is the best way to really enjoy beautiful Victoria!! The rooms are large, clean, comfortable and super accommodating!! We travel with 3 kids and a small dog which usually limits the expectations of our rooms choices. We did not j ave that experience here. Everything was fantastic and we look forward to returning soon:)
Comment from Hotel Management
09-Jan-2015 by Marion Ann Berry, Hotel Management
Thank you for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are so pleased that you had a positive experience during your stay with us. We have taken the liberty of sharing your gracious mentions regarding our employees to our entire employee team; everyone enjoys reading a great review! Thank you again for your positive notes and we look forward to welcoming you back to Victoria!
Comment from Hotel Management
09-Jan-2015 by Marion Ann Berry, Hotel Management
Thank you for your kind review and for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are certainly do love having dogs enjoy their time with us; we have two dog friendly floors for you to choose from; a suite or a traditional room. The suite was ideal for your family, with more space and a few more amenities of home. We have also taken the liberty of sharing your gracious mentions of our employee team members to our entire employee team; everyone enjoys reading a great review! Thank you again for your positive notes and we look forward to welcoming you and your family back to Victoria!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Christmas Visit

Posted 31-Dec-2014
Pros: the overall ambiance was very good
Location: Situated in downtown Victoria and close to all tourist attractions including the waterfront walkway
Found the staff very accommodating for any request and the use of the hotel shuttle was excellent
Comment from Hotel Management
09-Jan-2015 by Marion Ann Berry, Hotel Management
Thank you for your kind review and for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are delighted that you had a positive experience during you stay with us. Please be assured that we have shared your kind mentions regarding your stay with our entire employee team; everyone enjoys reading a great review!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Nanaimo

near downtown, restaurants , pubs etc

Posted 28-Dec-2014
Pros: Everything
We enjoyed an excellent stay, our accommodation superb. The staff are wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great staff

Posted 18-Dec-2014
Peter, at the front desk was great! The room was clean and modern. The location is right downtown.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Qualicum Beach

nice hotel close to everything downtown

Posted 16-Dec-2014
Pros: excellent
Cons: more parkingm
everything is great at this hotel the only thing there when we were there was Santa breakfast that tie up restaurant so we eat elsewere
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Campbel River BC

Nice hotel close to shopping and most restaurants.

Posted 14-Dec-2014
Pros: very comfortable and clean, and in a really good location.
We had a wonderful time, every one very friendly. went Christmas shopping which was great everything close by.
Comment from Hotel Management
24-Jan-2015 by Marion Ann Berry, Hotel Management
Thank you Pauline for your kind review and for choosing the Chateau Victoria Hotel and Suites during your Christmas shopping get away. The responses we receive from our guests are extremely valuable and sincerely appreciated. Thank you again for your positive notes and we look forward to welcoming you back soon!