Ratings based on 759 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hunting ton Beach, CA

Convenient location, good value !

Posted 02-Jul-2015
Pros: Location is convenient, and the staff is excellent.
Cons: Our room wasn't cleaned during the 8:30-2:30pm time range. We left the hotel at 9am and returned at 2:30pm finding our room untouched. Don't know why.
Location: Restaurants and retail shops abound near by with lots of variety to choose from regarding cuisine. Prices range from very reasonable to high end.
In the middle of the retail and restaurant section of Victoria, this hotel is great. Friendly staff and comfortable rooms (although small in square footage) has lots to offer. During our stay, the BC area was experiencing record breaking heat, so the air conditioning in the room was much appreciated. We have stayed at the highly touted Fairmont Empress hotel, which is a lovely property and just one block away, but the rooms there have no air conditioning ! Uncomfortable in 30 degree heat ! Only negative was that the cleaning staff didn't clean our room on our second day there. The staff slipped a note saying that our room had a "do not disturb" sign throughout the day, but we didn't put that on our outside door handle. That left us confused, but we just figured that we just saved one day's cleaning tip.
2 out of 5
by A verified traveller

My room is so noise

Posted 29-Jun-2015
Only one door between my room 416 and the other room. So noisy of the other side. People keep talking until 3 AM. needs some noise cancellation between hotel room
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Excellent staff and service

Posted 29-Jun-2015
We fly into Victoria every 2 to 3 months to visit family. This is our second stay at the Chateau and that speaks for itself. We have stayed other places and then discovered this gorgeous hotel within walking distance of everything we love about Victoria. My son and I love Clives, WOW, what a great whisky sour!
Comment from Hotel Management
03-Jul-2015 by Marion Ann , Hotel Management
Thank you for your kind review and for Choosing the Chateau Victoria Hotel and Suites once again; We always enjoy hearing our regular guests when they come to Victoria! We have taken the liberty of sharing your gracious comments regarding Clive's Classic Lounge to the entire Clive's team; everyone enjoys a great review! Thank you again for your positive notes and we hope to see you soon!
2 out of 5
by A verified traveller

hot and noisy

Posted 27-Jun-2015
there was a stand alone air conditioner in the corner of the room that sounded like a jet engine while running. so you either tried to treat that as white noise as you tried to sleep or turned it off and opened the windows. I chose to open the windows and got noisy people late at night and garbage trucks at 6:15am (beep, beep, beep, crash). Room was clean and comfortable but smelled of damp and chlorine as I was on the floor with the pool... Sorry, I wouldn't recommend staying here. Too many other good choices out there.
Comment from Hotel Management
03-Jul-2015 by Marion Ann , Hotel Management
Thank you for your review and for choosing the Chateau Victoria Hotel and Suites. The responses we receive from our guests are extremely valuable and sincerely appreciated. Please be assured that your specific observations and experiences have been passed on to the appropriate departments and are very much appreciated! Upon your next visit to Victoria, please explain your concern and request the east facing side of the building that faces away from the city's noisier core and has a more expansive view. We will certainly do what we can to accommodate. Thank you again for your feedback and we do hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Port Townsend,Wa

What a Great Time

Posted 17-Jun-2015
Pros: It is located close to just about everything you would want to see. Tour bus spots a block away and right downtown and close to museums.
We had a wonderful time here. We arrived early on the ferry and went straight to the hotel. We expected to have to wait awhile to check in, but were told that we had an upgrade and the room was available now. The room was beautiful and a view to die for. The staff was very pleasant and wonderful to talk to.
Comment from Hotel Management
19-Jun-2015 by Marion Ann , Hotel Management
Thank you Don and Linda for your very kind review on Expedia and in particularly for praising the efforts of our team members. Thank you again for your positive notes and we look forward to seeing you soon!
3 out of 5
by A verified traveller

Nice hotel but showing it's age

Posted 15-Jun-2015
The staff is wonderful, polite and very helpful. The roomhe had is showing it's age. The only AC is a portable unit in the bedroom so the living room area where are son slept on the hide a bed was quite hot. The wall paper in the bathroom was pealing and the plug-in in the bathroom didn't work. We told the front desk staff of this after our first night and stayed for 2 more nights and it never was fixed.
Comment from Hotel Management
19-Jun-2015 by Marion Ann , Hotel Management
Thank you for your review and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. We would like to assure you that our property upgrades are ongoing, and all of our facilities will continue to receive the attention and updates they require. We have just completed renovations on our fifth and sixth floor suites and will be continuing the renovations in the fall. We hope you will return and see the new look of our suites.Thank you again for your feedback and we look forward to welcoming you back to Victoria.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle/Olympia wa

Can't wait to go again!

Posted 13-Jun-2015
Pros: The added bonus was the beautiful pool/hot tub.
Cons: The weather was a little warmer than normal. It would have been better to have central air conditioning, but the ac unit in the room worked well.
Location: It is located close to everything. We had a shuttle ride to China Town but we ended up walking back and enjoyed it.
My friend and I decided to go to Victoria BC to celebrate her retirement and my birthday. I went online and found a good price through Expedia.com. We went June 9th, 10th and returned home on the 11th. We were thrilled to find a nice, spacious room (rooms actually) for our stay. The queen sized beds were very comfortable and wonderful linens/pillows for the bed. The wonderful extra that we hadn't expected was a nice little kitchen with coffee/tea supplied, microwave and small refrigerator. The best part was that The Chateau Victoria Hotel provided free shuttle service anywhere in the downtown core. I have problem knees, so it came in handy. We were able to see more of the sights that way, too. The staff was very friendly and professional. We were thrilled with our stay there.
Comment from Hotel Management
19-Jun-2015 by Marion Ann , Hotel Management
Thank you Gloria and Chris for your very kind review and for choosing the Chateau Victoria Hotel and Suites. We are very pleased that you and your friend had a positive experience during your two celebrations of birthday and retirement - what a reason to celebrate! We have taken the liberty of sharing your experience with our entire employee team - everyone enjoys a great review! Thank you again for your positive notes and we look forward to welcoming you back to Victoria!
4 out of 5
Recommended
for Families
by A verified traveller from Nanaimo, B.C.

Experience at hotel.

Posted 13-Jun-2015
Pros: Location.
Cons: Parking
Location: Within walking distance to many historic and tourist sites in Victoria.
We enjoyed having a suite as we were traveling with our daughter & the extra space was comfortable. However when we asked for a Seniors discount or BC Automobile discount we were denied. We would seriously consider not using expedia.ca again. When we tried to use the Dining room for breakfast on June 11 we were told there was a 20 minute wait. They were very good the night before when we went for dinner & the food was very good. Also when we tried to enroll in their frequent bonus stay program, we were told because we booked with Expedia it wasn't possible.
Comment from Hotel Management
03-Jul-2015 by Marion Ann , Hotel Management
Thank you Terry for choosing to stay with us at the Chateau Victoria Hotel & Suites, and for taking the time to provide us with comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. Upon your next visit please contact our in house reservations to inquire about our frequent traveller program. Thank you again for your feedback and we do look forward to welcoming you back to Victoria!
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton

Posted 09-Jun-2015
This hotel is in a terrific location and very nice. I would not hesitate to recommend this hotel to anyone. I especially liked the fact it is locally owned and operated.
Comment from Hotel Management
13-Jun-2015 by Marion Ann, Hotel Management
Thank you Donna for your kind review and we are pleased that you had a positive experience with us. It’s always nice to know our guests have had an enjoyable visit. Thank you again for your positive notes and we look forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Sherwood Park, Alberta

Accommodating and Pleasant

Posted 09-Jun-2015
Pros: The King suite was perfect.
Cons: Better shampoos, more toilet accessories like a shower cap and eye makeup remover pads.
The staff were very pleasant and personable. As I walked out the door in the morning they said have a great day and when I returned they took the time to say "Welcome back".
Comment from Hotel Management
13-Jun-2015 by Marion Ann , Hotel Management
Thank you Shelley for your review and in particularly for praising the efforts of our team members. They were thrilled by your recognition! Thank you again for your feedback and we look forward to welcoming you back to Victoria!