Ratings based on 777 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 28-Jul-2015
Pros: location and room size
Cons: more parking spots
Location: close to everything
Great service, great location. It was pleasant experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jul-2015
Pros: Great location!
The hotel is within a ten minute walk to downtown sights and the inner harbour. It is convenient to the ferries and easy to find from the highway. Lots of shops and cafés in the area. I would certainly stay here if I came to Victoria again. Reasonably priced for a downtown hotel.
Comment from Hotel Management
29-Jul-2015 by Marion Ann , Hotel Management
Thank you for your review and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. We are delighted to hear that you had a wonderful experience during your stay with us. It’s always nice to know our guests have had an enjoyable visit. Thank you again for your positive feedback and we hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Korea

위치도 좋고 객실도 깨끗하고 편안함.

Posted 21-Jul-2015
빅토리아 다운타운을 여행하기에 더없이 좋은 위치임. 18층의 vista18은 음식과 음료, 전망 모두를 갖춘 좋은 식당이자 바였음.
2 out of 5
by A verified traveller

Disappointed

Posted 16-Jul-2015
The room was so small you couldn't find floor space for your suitcase. The bathroom door wouldn't shut unless you backed in. Our reservation was for 4 -- the room could not accommodate 4!!!
Comment from Hotel Management
21-Jul-2015 by Marion Ann , Hotel Management
Thank you for choosing to stay with us at the Chateau Victoria Hotel & Suites, and for taking the time to provide us with comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We do hope you are able to return and try out one of one bed room suites that are spacious and comfortable for a family of four. The common goal of our employee team is to meet (and ideally exceed!) our guests’ expectations. We are constantly striving to enhance our service levels and, by sharing your experience with us, you have contributed to our progress. Thank you again for your feedback and we do hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ft. Lauderdale

A Convenient Victoria Hotel

Posted 15-Jul-2015
Pros: The restaurant and location were very good. The courtesy van was great and the driver waspleasant.
Cons: The narrow room couldn't be improved easily.
Location: The hotel is in walking distance to the Grand Empress Hotel and the British Columbia Museum.
The Chateau Victoria was a very nice hotel located near many of the downtown Victoria sites. We were there during a heat wave and they provided an in-room air conditioner which we had problems with. The second night was fine since a very helpful hotel employee was able to get it working correctly. The room was clean and nice; however, it was a little narrow because we didn't have room to leave our suitcases open on the floor. The dining room was excellent and we enjoyed great breakfasts and a wonderful dinner there. The staff was exceptionally helpful in the restaurant and the front desk. The 18h floor view of the city was lovely.
Comment from Hotel Management
18-Jul-2015 by Marion Ann , Hotel Management
Thank you Sandy for choosing the Chateau Victoria Hotel and Suites and for your review. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are constantly striving to enhance our service levels and, by sharing your experience with us, you have contributed to our progress. Thank you again for your feedback and we hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Very nice

Posted 05-Jul-2015
We had a great time, the room was clean, breakfast was excellent and the staff was great.
Comment from Hotel Management
10-Jul-2015 by Marion Ann , Hotel Management
Thank you Ana for your kind review about your recent stay at the Chateau Victoria Hotel & Suites! It is reviews like these that keep us going! We will pass on your kind words to our staff, and we look forward to welcoming you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from O

Posted 05-Jul-2015
I've stayed at the Chateau Victoria many times, over the years. And, I've yet to be disappointed. The only blemish that I could find was a rather noisy portable air conditioner, Other than that, the room was spacious and comfortable, and the service was impeccable, as usual.
Comment from Hotel Management
10-Jul-2015 by Marion Ann , Hotel Management
Thank you Michael for your kind review and for choosing the Chateau Victoria Hotel and Suites once again. We are so pleased that you had a positive experience during your stay with us. It’s always nice to know our guests have had an enjoyable visit. Thank you again for your kind review and we look forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Hunting ton Beach, CA

Convenient location, good value !

Posted 02-Jul-2015
Pros: Location is convenient, and the staff is excellent.
Cons: Our room wasn't cleaned during the 8:30-2:30pm time range. We left the hotel at 9am and returned at 2:30pm finding our room untouched. Don't know why.
Location: Restaurants and retail shops abound near by with lots of variety to choose from regarding cuisine. Prices range from very reasonable to high end.
In the middle of the retail and restaurant section of Victoria, this hotel is great. Friendly staff and comfortable rooms (although small in square footage) has lots to offer. During our stay, the BC area was experiencing record breaking heat, so the air conditioning in the room was much appreciated. We have stayed at the highly touted Fairmont Empress hotel, which is a lovely property and just one block away, but the rooms there have no air conditioning ! Uncomfortable in 30 degree heat ! Only negative was that the cleaning staff didn't clean our room on our second day there. The staff slipped a note saying that our room had a "do not disturb" sign throughout the day, but we didn't put that on our outside door handle. That left us confused, but we just figured that we just saved one day's cleaning tip.
Comment from Hotel Management
21-Jul-2015 by Marion Ann, Hotel Management
Thank you for choosing to stay with us at the Chateau Victoria Hotel & Suites, and for taking the time to provide us with comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are pleased that you had an enjoyable experience during your stay with us; Your specific observations have been passed on to the appropriate departments and are very much appreciated! Thank you again for your feedback and we hope your next stay is just around the corner!
2 out of 5
by A verified traveller

My room is so noise

Posted 29-Jun-2015
Only one door between my room 416 and the other room. So noisy of the other side. People keep talking until 3 AM. needs some noise cancellation between hotel room
Comment from Hotel Management
21-Jul-2015 by Marion Ann , Hotel Management
Thank you for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. We are constantly striving to achieve the utmost in service and comfort, and by providing such thorough feedback you have contributed to our progress. Thank you again for your feedback, it is appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Excellent staff and service

Posted 29-Jun-2015
We fly into Victoria every 2 to 3 months to visit family. This is our second stay at the Chateau and that speaks for itself. We have stayed other places and then discovered this gorgeous hotel within walking distance of everything we love about Victoria. My son and I love Clives, WOW, what a great whisky sour!
Comment from Hotel Management
03-Jul-2015 by Marion Ann , Hotel Management
Thank you for your kind review and for Choosing the Chateau Victoria Hotel and Suites once again; We always enjoy hearing our regular guests when they come to Victoria! We have taken the liberty of sharing your gracious comments regarding Clive's Classic Lounge to the entire Clive's team; everyone enjoys a great review! Thank you again for your positive notes and we hope to see you soon!