Ratings based on 865 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Good location, lovely staff

Posted 27-May-2015
The room was clean and comfy, with everything you'd expect in a hotel room facilities wise. The location was great, easy to get to the places you'd want to visit in Victoria. The staff were extremely friendly and helpful
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

Great hotel!

Posted 25-May-2015
Pros: Conveniently located: close to some great restaurants, shopping centre and Inner Harbour.
Location: Located near some great restaurants: John's Place, Skinny Tato and Murchies. Close to Douglas Street with access to public transportation.
From check in to check out: professional, friendly and helpful staff. Comfortable and clean room. Enjoyed my stay there.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-May-2015
Good hotel close to downtown. Everything is within walking distance. Staff is quite accommodating.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ontario

Fantastic location

Posted 10-May-2015
Pros: Location, price, staff
Location: Skinnytato restaurant, highly recommend, everything in downtown Victoria is only a stroll away
Easy to walk anywhere in downtown, lots of shops, theatres, restaurants and only a few minute walk to the Inner Harbour, staff was excellent, free bikes for hotel guests to use, trail starts a few blocks away
2 out of 5
by A verified travellerfrom Salt Lake City UT

Was a little disatisfied with expieience

Posted 28-Apr-2015
Pros: On line
Cons: total revamp of staff.
Location: Walk to China Town,City Hall, Mall and Waterfront
Upon ariving hotel was nothing like represented on line? also hallway smelled , room was ok till 5:00am every morning seagulls would screech outide window till 6:30 am, maid didnt really clean room just picked up a little. never got my morning wake up calls, my calls from the states would get cut off 2 or 3 times before reaching my room, asked front desk to bring up to room more cream and sugar they never showed, one day stuck in hotel elevator with two maids arguing in front of me like i wasnt even there, I travel all over USA, Mexico & Europe I have never had a more unpleasant stay anywere!!.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Apr-2015
Nice hotel but the room on the second floor was a little loud. We heard some thumping music until 1:00 or 2:00 am. I would choose a room on a higher floor next time.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sunnyside, WA

Posted 27-Apr-2015
Excellent location, excellent staff, great accommodations. Very comfortable. Excellent value.
3 out of 5
by A verified travellerfrom 日本

観光に便利なホテル

Posted 12-Apr-2015
バス通りに面しており、州議事堂やインナーハーバーも徒歩圏内で観光に便利な立地でした。 部屋は1人で泊まるには問題ない広さです。
3 out of 5
by A verified traveller

Nothing special

Posted 06-Apr-2015
Old hotel with bare minimum rooms. No movies on demand. Tiny washrooms that barely fit one person.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Courtenay B.C

Nice location Close by inner harber china town .

Posted 03-Apr-2015
First time for best wester at this location. I had booked two rooms because my sister in law was supposed join us but because of unforseen situation she did not make it .we enjoy our stay and the staff was professional and courteus . We appreciated a free update with nice view with living room and kitchen .