Ratings based on 849 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Salt Lake City UT

Was a little disatisfied with expieience

Posted 28-Apr-2015
Pros: On line
Cons: total revamp of staff.
Location: Walk to China Town,City Hall, Mall and Waterfront
Upon ariving hotel was nothing like represented on line? also hallway smelled , room was ok till 5:00am every morning seagulls would screech outide window till 6:30 am, maid didnt really clean room just picked up a little. never got my morning wake up calls, my calls from the states would get cut off 2 or 3 times before reaching my room, asked front desk to bring up to room more cream and sugar they never showed, one day stuck in hotel elevator with two maids arguing in front of me like i wasnt even there, I travel all over USA, Mexico & Europe I have never had a more unpleasant stay anywere!!.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Apr-2015
Nice hotel but the room on the second floor was a little loud. We heard some thumping music until 1:00 or 2:00 am. I would choose a room on a higher floor next time.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sunnyside, WA

Posted 27-Apr-2015
Excellent location, excellent staff, great accommodations. Very comfortable. Excellent value.
3 out of 5
by A verified travellerfrom 日本

観光に便利なホテル

Posted 12-Apr-2015
バス通りに面しており、州議事堂やインナーハーバーも徒歩圏内で観光に便利な立地でした。 部屋は1人で泊まるには問題ない広さです。
3 out of 5
by A verified traveller

Nothing special

Posted 06-Apr-2015
Old hotel with bare minimum rooms. No movies on demand. Tiny washrooms that barely fit one person.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Courtenay B.C

Nice location Close by inner harber china town .

Posted 03-Apr-2015
First time for best wester at this location. I had booked two rooms because my sister in law was supposed join us but because of unforseen situation she did not make it .we enjoy our stay and the staff was professional and courteus . We appreciated a free update with nice view with living room and kitchen .
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Regina

Just visiting

Posted 30-Mar-2015
Hotel is centrally located-close to everything downtown
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Mar-2015
The hotel is very comfortable and not so expensive. I think the hotel is greatly reasonable.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Port Angeles, WA USA

Centrally located

Posted 27-Mar-2015
Pros: Quiet room and easy access.
Location: My choice for Royal Theatre shows!
Early check-in was most appreciated! Easy access.
5 out of 5
Recommended
for Families
by A verified travellerfrom white rock bc

Very central to excellent restaurants & sites.

Posted 09-Mar-2015
Pros: The small kitchen, the vicinity to restaurants,shops,entertainment & sites
Cons: The walls are very thin.
Location: Walking the city, iMax theatre, parliament building buildings, the empress and the harbour.
We parked the car and walked to all restaurants/sites/ harbour/ entertainment/shopping without feeling the need to drive. We drove a short distance to UVIC to tour - son attending next year. Rowing regatta @ Elk lake was less than 20 minutes. Was nice to have a small kitchen for breakfast. When we called for our vehicle it was delivered promptly. We would definitely book the Carlton again.