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Reviews of Colonial de Veracruz

3 out of 5
Colonial de Veracruz
Miguel Lerdo Col. Centro,117, VERACRUZ, VER

Reviews

7.0

Good

Rating 10 - Excellent. 28 out of 134 reviews" "
Rating 8 - Good. 47 out of 134 reviews" "
Rating 6 - Okay. 32 out of 134 reviews" "
Rating 4 - Poor. 17 out of 134 reviews" "
Rating 2 - Terrible. 10 out of 134 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

I am you., Earth

Liked: Cleanliness, staff & service, room comfort
Large rooms and private
It's old and a bit dark but the feeling of privacy is there to make it like a home for long stays. It's now closed and hopefully not permanently or for a remodel that will make the prices go up. The staff was always helpful. Hopefully the workers are paid for their time off from work considering it's not their fault they lost their jobs. But it's Mexico and labor has no protection there and that's why so many Mexicans make the journey north to the United States. Hopefully Trump is a 4 year blunder and everything he does is overturned.
Stayed 17 nights in May 2017

8/10 Good

Francisco

Liked: Cleanliness, staff & service
The Hotel is old and the beds are hard and not comfortable. Very nice location.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient but not a good place to stay.
The hotel is outdated, the mattress was as hard as wood, couldn't even sleep. I don't think I would stay agai.

10/10 Excellent

Fred, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location
On the Zocalo, in the heart of Veracruz's historical district.
Response from Elvira on 23 Dec 2016
Thanks for your comments, Regards

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Right in downtown in old Veracruz city
The hotel needs a good updates, really old TV , old paint , old beds .... The noise was my fault Los Portales are right there and I forgot how the locals party lol

4/10 Poor

Monica C

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Joel, St Pete, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the heart of Veracruz
I wanted to stay near the main square in Veracruz to enjoy the great nightlife in the port. I got a junior suite with a balcony looking into the square. Since we were on the fifth floor, noise was not an issue. We enjoyed our stay and will definitively stay there again.

6/10 Okay

Gregory, Morro bay

Liked: Cleanliness, staff & service, room comfort
Location is great
Great location near the malecon and zocalo. Lots of activity. Very good restaurants nearby. The staff was very helpful. Very nice balcony on the upper floor with great views. Our room had an excellent view of the harbor.

2/10 Terrible

Bard, Mississippi

Disliked: Staff & service
My prepaid guarenteed room wasn't
I prepaid and reserved for late arrival 4 weeks in advance and when I arrived at 7:00 pm my room was rented to 3rd parties, They did put me in a 1 star 14 by 12 foot double in a less safe part of Veracruz . I will never darken their door again

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night Overcharged!
The Hotel is old, the outside doesn't match the inside. It needs an emergency update! It's location is in low-med end neighborhood, although it's in the downtown. You have to call the operator to get a hair drier or an iron! If you make online reservations, you better bring your printed receipt or they won't honor your reservation code. I'm sure we were overcharged!!

6/10 Okay

rshacks, Mexico DF

Liked: Cleanliness, room comfort
Great location for a basic hotel
The hotel is really well located right on the main square. Perfect for sightseeing and soaking up the culture. The hotel is very basic but is clean so as long as you know what you're looking for then it is fine!

6/10 Okay

G, USA

Disliked: Property conditions & facilities, room comfort
Great location, but needs updates
The location is perfect - the lobby door opens right on to the zocolo. The room was clean - but there was a strong odor of cleaning supplies so we had to keep the window open. The beds were extremely firm and not very comfortable. The bathroom was showing signs of its age with a broken light fixture and some mold/mildew around the shower. The room was located on the backside of the hotel so it was very quiet. Overall, I would consider staying there again if I could find a deal on the rate. A quiet, clean room right in the center of town is what we wanted. However, the hotel really needs to invest in some upgrades like newer mattresses and bathroom makeovers if it is to appeal to a wider range of visitors.

2/10 Terrible

Nickname N A

Disliked: Cleanliness, staff & service, room comfort
Vacation
The cable is worthless, the door frames are rusted, the window in the bathroom didn't lock, the AC is controlled by a damper instead of a thermostat, the cleaning woman had a bad attitude and didn't clean very well, the staff in general had a bad attitude and were nosey. I will never go back and I suggest that nobody ever go back. The only good thing is the location. However, there is plenty of competition nearby with a cheaper one I know of that has done a lot better but they aren't on here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel centrally located in town.

4/10 Poor

Diana, San Francisco

Disliked: Property conditions & facilities, room comfort
A gloomy, overpriced motor inn
This is a basic place to crash. Everything is pretty beat up, and try to avoid checking in afternoons on weekends--the desk gets mobbed.

6/10 Okay

La Gringa

Liked: Cleanliness
Disliked: Room comfort
Great location, good price, noisy cieling fan
Clean, conveniently located, and budget priced. Would have received a much higher rating if the ceiling fan hadn't sounded like it was going to rattle itself right off the ceiling and onto the bed. Our room was in the back, so we were not disturbed by the noise on the plaza.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location in fun area
Friendly staff, but better--the best location possible. Right on the Zocalo, main square, with tons of resturants and bras, and only two blocks from the Malecon. Very safe area, with lots going on. They gave me a queit room, but the bed was pretty hard.

2/10 Terrible

Patricia, El Paso, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, depressing hotel.
The hotel is horrible, poorly maintained, it smells. We had some contact with the reception's staff. They couldn't care less. We went to the room, closed the door right away and left. The place is depressing. Lost our money, but that is not as bad as having to spend a night there.

6/10 Okay

Alex

Good hotel at great location
Good choice for the buck. Right in the middle of the party and heart of the city. Walking distance to malecon, right in front of zocalo, dancing and fun!

8/10 Good

Cees

Liked: Cleanliness, staff & service
Great value
The place is a bit old, the pool very little, but who cares? It is located right in the plaza, few steps from the port and it is in good shape. The staff is wonderful. The place is totally worth what you pay.

2/10 Terrible

Stefán, Reykjavik, Iceland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it. You can get better for same price.
To be fair the hotel is not all bad, the staff was very nice, but we just expected a lot more for the price since we have traveled a lot in Mexico. However I do not recommend that you stay in this hotel. First, the air conditioning did not work at all (even though the staff insisted that it did) and AC is a must in Veracruz. Second, the furniture in the room was quite old and the first room they gave us smelled of cigarette smoke even though we asked for a non smoking room. The second room was better although it did smell like a public bathroom. All the rooms were damp. The hotel is dark and gloomy. The "continental breakfast" promised in the booking was consisted of a glass of orange juice and a bowl of Corn Flakes. It was also served an hour late. We had booked (and paid for) three nights but left after one and went to the Villa del Mar and got a way better room, better service and a better breakfast for the same price. Sure, the location of the Colonial is good, but a taxi ride from Villa del Mar to the center is about 3-4 USD so this hotel is so not worth the price. I would never stay there again and would not recommend it to anyone.

10/10 Excellent

Trucia, Winnipeg, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Colonial - Veracruz - central to everything
This hotel was wonderful, we walked everywhere, even in the evening - very safe. Restaurants were close at hand, right outside the door if you want, and everyone, I mean everyone was helpful. We don't speak spanish, but people were more than willing to use sign language. All hotel staff spoke English. We will return, and recommend to everyone we know.

10/10 Excellent

AZ, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the heart of Veracruz city
Very good value for the money. Nice cozy, clean hotel for short stay right in the middle of historic Veracruz city.

6/10 Okay

John, Broadstairs UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but a little shabby
If your looking for a hotel in the centre of all the action then the colonial fits the bill. It is however not the height of luxury and if you can afford a few pounds more try the Diligencia just across the square. Our room on the 5th floor to the rear of the building was extremely noisy. There seems to be a ventilation shaft servicing the airconditioning fans that backed onto our and a assume many other rooms. That apart, we had free wifi ( in the lobby only) and there is a great comunial terrace on floor 5 thta overlooks the plaza

10/10 Excellent

Efrain, Manhattan Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The heart of Veracruz
The hotel is located right next to the Zocalo, where most of the traditional activities happen. Everything is within walking distance. Hotel was clean and the staff were courteous and helped when requested. On the flip side, the rooms on the front of the hotel, with the balconies, have very poor sound proofing, which made it impossible to sleep at night without the use of earplugs, due to all the music being played til the wee hours of the morning. I went there to experience the music so I didn't mind as much, however, if you want to sleep, rent a room in the back of the hotel. This is my second time in this hotel, having stayed there about 15 years ago, and I would go there again for a similar experience. Enjoy!

4/10 Poor

Giovas, Mexico City

Disliked: Staff & service, property conditions & facilities, room comfort
Bad service, bad hotel, never go back to this hotel .......
Never been here again, this hotel sucks for the quality of service, employees and never look for the clients interest. However it has a great view and location. It´s a shame not have a good front desk !!!!!!!

10/10 Excellent

Jose, Kernville, Ca.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Stay!
Simply a great stay...very good location in a very romantic setting...the hotel service was great..nice pool and extremely efficient staff.

6/10 Okay

Eduardo, Seattle WA

Disliked: Staff & service
Veracruz Carnaval 2010
The staff is formal and reserved. Yet efficient. No frills here. This is not a luxury hotel even if it is one of the cities oldest and most established. If you want rustic, noisy and real Mexico then this hotel is a perfect location. If you are prissy and fussy then do not book here. This hotel is clean, well furnished with no amenities. NO blow dryer and no luxury. The location is it's main appeal. If you want finer property located in the Zocalo then look to Hotel Diligencias (extraordinary history since 1860's) however the balcony view will not compare.

4/10 Poor

Fred, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can do better
The hotel looks good from the outside... Once inside though, it's really not that great. Hotel itself and rooms need some serious updates. Bathroom was not really clean, and it seemed like the windows had not been opened for weeks. Staff at the reception desk was not helpful at all when it came to answering very simple questions such as "where is a good place to eat". However, the hotel is in a great location: restaurants, markets, etc... close by.

8/10 Good

Michael, Cayman Islands

Liked: Cleanliness, staff & service, room comfort
Nice Hotel in the historic part of Veracruz
We enjoyed our stay at the hotel. The reason we were in Veracruz was because of a sporting event so we just needed a place to sleep. The room was spacious and clean and well serviced. The parking was very well organised and the security was good. The hotel is situated downtown with lots of resturants and entertainment outside and because our room was on the other side of the building, we did not hear a thing.

8/10 Good

Tere, Mexico city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just in downtown of Veracruz
Well this hotel must not be a 5 stars one, but it is comfortable and gives you what you need, the best of all is that it is just in the downtown of Veracruz, you just have to cross the front door and you are in the "Portales" where you can enjoy of Veracruzan music, concerts, shows, restaurants, etc...

4/10 Poor

sittich

Disliked: Cleanliness, staff & service, room comfort
not again
the air-condioner failed

8/10 Good

Helene, Deltona

Liked: Cleanliness
OK if you want to be right in the center of it all
The hotel was clean, but the day shift wasn't very polite. The only view I had was of the tops of cranes from the ship yards, not even of the park or church. For the price I was not happy, there was no airconditioner that I could see, just a fan. You had to pay extra for internet service and to make a local call. About the only thing I did like was that it was right in the Zocalo and you could walk to the shops, but I personally will not stay there again.

10/10 Excellent

Nathaniel, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Booked the hotel for a 16 day stay and was more than satisfied. It is right on the zocalo and has very secure parking. Have satyed in many hotels in veracruz and this one tops them all.

6/10 Okay

Verified traveller

Disliked: Staff & service
Good Location:Unprofessional Staff
The location of the Hotel was amazing. I enjoyed the first night of my stay with no issues. The second night the Hotel Receptionist called my friend while she was alone in our room. He called once when I was not there and called our room again that same night. He was not welcomed to call our room, we did not make any request for any services to render his non-hotel related call. The fact that a staff member would call up to our room at night for other reasons than hotel business made me feel extremely uncomfortable and angry that my privacy was invaded.

8/10 Good

que buena vista, mexico df

Liked: Staff & service, room comfort
Me gustó la ubicación del hotel
La ubicación y la atención lo mejor....las instalaciones necesitan mantenimiento ....en general es buen hotel
La vista desde la terraza

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel con humedad
Al llegar al hotel apesta a humedad, en recepción el personal es muy grosero no sonrien, no saludan y nos dejaron ahi paradas hasta que quisieron nos atendieron y el unico que fue amable fue el sr botenes ezequiel, las instalaciones no son como aparecen en su página web, el servicio de internet pesimo, el aire acondicionado no lo puedes apagar, la alberca siempre esta fria. La verdad muy mal el servicio no lo recomiendo las intalciones peores siempre huele a humedad.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es muy buena ubicación si quiere uno estar en el centro de las festividades que se desarrollan por el carnaval

8/10 Good

Erwin, Neuss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gute Lage im Zentrum von Veracruz am Zocalo. Guter Blick zum Hafen

6/10 Okay

Verified traveller

8/10 Good

Irma

Liked: Cleanliness, property conditions & facilities, room comfort
Buen servicio en todos los aspectos.
El personal del hotel es muy amable, lo único que le falta sería un restaurante. Todo lo demás excelente, sobre todo la ubicación!
Response from General Manager on 17 Feb 2017
gracias por su preferencia. Esperamos haya tenido una feliz estancia!!

10/10 Excellent

Rob, Haarlem, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima hotel midden in het centrum
Het hotel is van binnen wat gedateerd maar de kamers zijn groot en schoon en alles werkt. Geen bar of restaurant in het hotel maar voor de deur zijn volop restaurants en terrasjes.
Response from elvira ramos on 19 Feb 2017
heel hartelijk bedankt

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estancia, vista a los portales
Response from General Manager on 17 Feb 2017
Gracias por su estancia, Estamos para servirle

8/10 Good

Karla, Puebla

Liked: Cleanliness, staff & service, room comfort
Hotel centrico y comodo
Muy agradable y familiar es muy como que tenga estacionamiento y a buen precio

10/10 Excellent

Olga Lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente descanso.
Excelente lugar, muy céntrico.
Response from General Manager on 17 Feb 2017
gracias por elegir Hotel Colonial a sus ordenes!

6/10 Okay

Pedro Alejandro

Liked: Cleanliness
Response from General Manager on 17 Feb 2017
Gracias por hospedarse con nosotros, esperamos servirle pronto

4/10 Poor

juan, cdmx

Disliked: Staff & service, property conditions & facilities, room comfort
Lo unico bueno del hotel es la ubicación
Hotel viejo no muy comodo, es caro para lo que es, lo unico bueno es la ubicación, las camas son muy pequeñas para una pareja.
Response from elvira ramos on 17 Feb 2017
muchas gracias por sus comentarios. su opinión es importante para Hotel Colonial, saludos

8/10 Good

Luciérnaga, CDMX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SÍ REGRESO!!!
Super tranquilo, se respira paz a pesar del ajetreo que esta fuera. El personal de limpieza y botones muy amables y atentos, (no estaría de más que la chica recepcionista sonriera un poco... parece enojada). Ubicación PERFECTA. Tienes todo a unos pasos. Si voy otra vez al puerto, regreso a este lugar.
Response from ELVIRA RAMOS on 27 Dec 2016
MUCHAS GRACIAS!! ESTAMOS PARA SERVIRLES

4/10 Poor

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucio y descuidado, muy descuidado
LLevo años yendo a este hotel, lo encontré sucio y muy descuidado, creo que lo único bueno que le queda es la ubicación.
Response from General Manager on 23 Dec 2016
Muchas gracias por sus comentarios, es muy importante y lo tomaremos en cuenta.

8/10 Good

J Gabriel, Cd. de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Colonial Veracruz
Muy cómoda la habitación, sólo que jamás encontré el apagador del aire acondicionado, hay una persona en recepción que parece que no está agusto trabajando ahí, pues un tanto descortés en sus respuestas.
Response from Elvira Ramos on 23 Dec 2016
Muchas gracias por enviarnos sus comentarios y experiencia, Saludos