“Awesome historical hotel”

This hotel is over 200 years old. The condition is outstanding. The location is awesome and close to the Malecon on the water. It's in the center of the town square. The staff was very friendly and helpful. It is great that the hotelo can exchange dollars to pesos right there at the checkin counter. All the staff was simply very good. My family and I plan on making a trip every year to Veracruz to visit family there and we will definitely book our hotel there. I would also say that it helps that the hotel has designated cab drivers that they use for hotel guests. it gave us a definite sense of security to know that. They even arranged a cab to pick us up at the airport which was helpful to us since our flight was late in the evening arriving. Just an awesome place. Highly recommend it.

“Five star luxury”

Magnificent hotel. It is situated on the zocalo, right in the middle of Veracruz. The hotel is a true 5 star hotel at a very reasonable price. The service was impeccable as well as the amenities. The staff was very helpful. We were greeted each time we entered the lobby. The restaurant and the bar were excellent. The waiters very professional. This hotel ranked with the best New York or Paris has to offer.

“Tourist's choice”

Spent two night weekend "getaway". Hotel is a great location to experience heart of an ancient colonial city– beautiful architecture surrounding central Zocolo (plaza) that each night is alive with traditional dancing (majority of dancers are 60+). Great people watching. Veranda of hotel is just across street from all this-- have a drink, dinner and enjoy. This historic hotel is beautifully restored and in top-notch physical condition. A minor complaint is that the guest room only had straight-back chairs. A greater complaint is the personnel at the front desk-- not one smiling face or friendly greeting at check-in or at check-out. In contrast, the bellboys and parking attendants were very nice. If you want to stay in the city center (rather than the beach area), this is your best choice.

“Location, location, location!!”

Its great to see that a hotel that has long existed in Veracruz and that has gone through a thorougful renovation has become to a be a close competitor to top end hotels, with the great advantage of really reasonable prices, also if you are looking for a place nearby the tourist attractions on a walking distance, this is your hotel. I highly recommend it. However, the only thing that kind of bum me out, was the time that one can make it's check in (3:00 pm), for me it was too late. I would invite them to reconsider moving to a more reasonable time ie. 11-12.

“Great Location; Great Service”

Although I had requested an interior room with king-sized bed, that was easily changed to a high 4th floor corner room overlooking the zocalo and the harbor: a bit noisier, partying all weekend in the zocalo, but blotted out by double-glazed windows and running the air-conditioning. The staff could not have been nicer (front desk, bar and restaurant for breakfast - much more reasonable than the much touted La Parrochia - plagued by hawkers). If you are a beach person, there might be better choices. And I admit that Diligencias is a bit sterile (and shows signs of wear). But what is the alternative downtown? The Hawaii which does not answer emails?

“Excellent rennovation”

Modern and comfortable, helpful staff. Safe neighborhood.

“Perfect Location”

This hotel is right at the center of everything in Veracruz--right in front of the main square, right next to great restaurants, just a couple blocks from the docks and boat area. The service was great, friendly, bilingual, and attentive. The room was spacious, the amenities great. Only complaint would be an over-firm bed--not very fluffy and soft.

“Veracruz's Best”

At the Plaza Central; music, food, shopping and ocean all within walking distance. The only place to stay in Veracruz

“wonderful hotel,”

great hotel, right in front of the main plaza and close to the deck by walk.... we went to the carnaval in vercruz and it was right in the middle of all the events... very clean and comfy