Room, 2 Single Beds | Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of City Express Junior by Marriott Veracruz Aeropuerto

3 out of 5
City Express Junior by Marriott Veracruz Aeropuerto
Calzada Manuel de Jesús Clouthier 6241, Ex-Hacienda Buenavista Veracruz, Veracruz, VER

Reviews

7.2

Good

Rating 10 - Excellent. 114 out of 399 reviews" "
Rating 8 - Good. 120 out of 399 reviews" "
Rating 6 - Okay. 76 out of 399 reviews" "
Rating 4 - Poor. 33 out of 399 reviews" "
Rating 2 - Terrible. 56 out of 399 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gertrudis, San Bruno

Stayed 1 night in Mar 2024

2/10 Terrible

Mauricio Malpica

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Gerencia General on 24 Nov 2023
Muchas gracias Mauricio por tomarte el tiempo para valorar nuestros servicios, nos gustaria saber mas detalles de tu estancia, nos ayudaria mucho para trabajar en nuestras areas de oportunidad.

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in an industrial area and not located on airport property. It was easy to get to via registered taxi. Nothing within walking distance.
Stayed 1 night in Nov 2023
Response from Gerencia General on 7 Nov 2023
Thank you for your comments, it's good to read that you enjoyed your stay, we hope to see you on your next visit to the area.

6/10 Okay

Samuel

Stayed 1 night in Aug 2023
Response from Gerencia General on 30 Aug 2023
Muchas gracias Samuel, por tomarte el tiempo para dejarnos tu valoración.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias por su atención todos fueron muy amables
Stayed 9 nights in May 2023
Response from Gerencia General on 30 May 2023
Muchas gracias Luis por tus comentarios y por tomarte el tiempo para dejarnos tu valoración. Esperamos verte en tu proxima visita.

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención fue muy buena
Stayed 4 nights in May 2023
Response from Gerencia General on 30 May 2023
Gracias Luis por tu valoración!! Que gusto leer que la estancia fue de tu agrado, esperamos verte en tu proxima visita al Puerto.

4/10 Poor

Nora

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Please work on this property. The toilet didn’t have enough pressure to flush, there was no light in the bathroom in the shower area and I had to take a shower in the dark, the AC was extremely loud. We didn’t complain because the staff was really nice and didn’t want to make it a big deal but I wouldn’t stay there again and wouldn’t recommend it. :-(
Stayed 1 night in Feb 2023
Response from Gerencia General on 27 Feb 2023
I'm so sorry for what happened! I am very sorry that your stay was not to your liking, I extend your comments to the staff involved. Apologies!

4/10 Poor

Dulce

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2022
Response from Gerencia General on 7 Nov 2023
Muchas gracias por tomarte el tiempo para dejarnos tu valoración, nos gustaria saber mas detalles de tu estancia, espero nos puedas ayudar con tu retroalimentación.

8/10 Good

randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fine , a liitle maintance needs to be done on shower head , 50% clogged and spraying into bathroom area, evan with curtain closed
Stayed 1 night in May 2022
Response from Gerencia General on 24 May 2022
Thank you very much for your comments, share them with the staff, we hope to see you soon.

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021
Response from Gerencia General on 11 Jan 2024
Gracias por tu valoración!!

2/10 Terrible

Julio C

Disliked: Amenities
Nothing
Stayed 1 night in Sep 2021
Response from Gerencia General on 25 Sept 2021
Muchas gracias por haberse tomado el tiempo para responder de la encuesta, nos gustaria conocer mas a detalle los inconvenientes que surgieron durante su estancia, los cuales nos ayudarian a trabajar en nuestras areas de oportunidad; Mil diculpas de antemano!

10/10 Excellent

Rogelio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Gerencia General on 25 Sept 2021
Agradacemos haberse tomado el tiempo para dejarnos su valoracion.

10/10 Excellent

ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jul 2021
Response from Gerencia General on 25 Sept 2021
Muchas gracias por su valoracion y comentario!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Gerente General on 21 Jan 2021
Agradecemos su valoración!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Internet service never worked, lack of water, dirty towels, no fire alarm...
Stayed 1 night in Dec 2019
Response from General Manager on 30 Dec 2019
An apology for the inconvenience, we feel that your stay has not met what was expected.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
If you are in Veracruz City for the night just to sleep and catch a plane the next morning, then this is an excellent choice. I arrived late at about 10pm. I had to leave at 8 :30 am. The hotel arranged a free shuttle to the airpirt but also provided a wonderful free breakfast buffet. Yes, with hot food options!!! If this fits your needs, then this is an excellent chouce. There is a convenient store across the street, but I did not see much else. I will say that the front desk did say that there were many restaurants and shopping in the area they would shuttle me free to, but I was in for the night and did not require any services that evening. Yes!! I would stay here again.
Stayed 1 night in Apr 2019
Response from Sr. on 25 Apr 2019
Dear Sr. In City Express Junior Veracruz Airport we are pleased to know that your stay was to your liking and we exceeded your expectations. We will continue to strive to make your next visit even better. We appreciate the time it took to write us your valuable comments. Have a great day Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i was there for 12 nights... blown way!! friendly staff. security officers attentive and on cue,,, everyone always doing their best, above and beyond their duties...
Stayed 13 nights in Dec 2018
Response from General Management on 12 Jan 2019
Thank you very much for your comment, we hope to come back soon.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from GERENTE GENERAL on 28 Dec 2018
Un gusto saber que su estancia fue buena!! lo esperamos nuevamente! Saludos.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the price
Nice for the price. The inside of the hotel was great. The road in front was really heavy traffic. It wasn’t located near other hotels or restaurants.

4/10 Poor

Elias

Disliked: Cleanliness, property conditions & facilities, room comfort
Choose other options!
The room assigned was dirty and scratches on some walls and bathroom; the WiFi did not work

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fligth was very early and logistically was better dor me to be closer to the airpor since the nigth prior. It was convenient because it is less than 15 minutes from the airport; however the area looks too industrial and once you are there there is nothing around.
Stayed 1 night in Nov 2017

8/10 Good

Bobby

Liked: Cleanliness, property conditions & facilities
no hot water
Stayed 8 nights in Aug 2017

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Layover
Just layover in Veracruz, very close to the airport, I was little lost for a moment, but with the GPS, I was able to find it, friendly Front desk agent, nothing fancy, they offer me coffee at my arrival, which was nice I definitely stay here again Thank you
Stayed 1 night in Jun 2017

10/10 Excellent

Carlos, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport
Good hotel to stay close to the airport, great prive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Don, US

Liked: Property conditions & facilities
No hot water
Apparently when you make a complaint in Mexico people don't really care about anything I stayed in this hotel for over a week and for a week I have issue with the hot water

6/10 Okay

Olga, San Diego

Disliked: Cleanliness, property conditions & facilities, room comfort
Fair hotel
Fair stay, ok hotel if you need to spend one night but this hotel needs some serious TLC. no ice, room was dirty, cockroaches visible, bed was uncomfortable.

8/10 Good

Verified traveller

2/10 Terrible

Henry, Washington, DC

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel close to train tracks. Room dirty .
Terrible experiemce!!!! Dirty, noisy, unconfortable

8/10 Good

Pedro, Houston

Liked: Staff & service, property conditions & facilities
Normal hotel, complimentary transport service within 10km is great

8/10 Good

James, SAN ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AIRPORT LOCATION
CLOSE TO AIRPORT IN AN INDUSTRIAL AREA WITH NO RESTURANTS CLOSE BY.

4/10 Poor

Mark, Ottawa

Disliked: Property conditions & facilities, room comfort
Pass on this one
Train tracks right behind the hotel and several trains went by through the night, The air conditioner wasn't installed properly, I could see right to the outside around the side and top.

4/10 Poor

Guillermo, Mexico

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
I was disappointed by the hotel, didn´t liked the bathroom, towels and cleanliness of hotel room.

6/10 Okay

bobby

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

8/10 Good

James, SAN ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AIRPORT HOTEL
CLOSE TO THE AIRPORT, GREAT FOE 1 NIGHT, WOULD NOT STAY FOR MORE. NOT ANY RESTURANTS CLOSE.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bueno hotel
bueno

8/10 Good

frantisek, san diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
getaway
Relaxing

8/10 Good

Helen F.

Liked: Cleanliness, staff & service, room comfort
great getaway
I stayed at this hotel for one night during my trip to mexico and it was a great hotel

8/10 Good

jeff, chicago

Liked: Cleanliness, staff & service
Good hotel for the price
Clean. Friendly staff. Location is not good for vacationers. Good for business travelers

6/10 Okay

Robert Cook, Monterrey

Disliked: Property conditions & facilities
Confortable and safty
is not on the city is close to the plants I visit so is very convenient. I could feel very safety

8/10 Good

trottermex

Liked: Cleanliness, staff & service, room comfort
Clean, basic hotel near the airport
The purpose of this hotel is to house people near the airport, and it worked perfectly for me. I arrived late at night and left early the next morning. It is clean and has everything one needs for a night or so. There is also free transportation to the airport. If you want to see Veracruz, it would be better to choose a hotel closer to town or the water.

2/10 Terrible

joe, rio grande valley

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
hotel close to airport
My room was clean, except that i had requested a room for two, there was only one bath towel, the air con took long to cool, it finally cooled after 6 hours. The young lady at the receptionist was polite, but we asked for a nice seafood place and guess what they send us to the most expensive, and looks like they are in together with the taxi service like they get a kick back. On our confirmation they said we got continental breakfast, well guess what we didn't, and we were also cheated out of our shuttle to the airport, so they called the same taxi service to the take us to the airport. I would recommended to please make sure to read reviews before booking and if you can call and confirm facilities. I would never stay there again even if i got a free stay. Overall the hotel was so hot like they were cutting corners with the air condition, lobby was hot and the whole floors were so hot it felt like you were in a sauna.

8/10 Good

Tim, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Veracruz budget hotel up to standard
This is a budget hotel in an industrial area. Room was larger than some budget hotel rooms and clean.Continental breakfast was good hygienic standard with limited choice as expected. overall better than expected .At least one member of staff on duty spoke English. Get a room at the front - there is a railway at the back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERALL GOOD LACKS A GOOD RESTARAUNT ....

4/10 Poor

Edgar Rodrigo Valle

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Es terrible q pase a un costado el tren.. imaginate dormido y a las 3:30am un tremendo ruido porqué paso el tren
Stayed 1 night in Apr 2024

8/10 Good

Miguel Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Olía a humedad y se salía el agua de la regadera porque se tapaba
Stayed 2 nights in Apr 2024

2/10 Terrible

Edgardo

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No respetaron mi reservación , la sala de recepción era un caos la gente tenía horas esperando su habitación eran las 5 pm y no les daban su habitación , reserve una cama grande y querían darme dos individuales , decidí usar otro hotel
Stayed 4 nights in Mar 2024

10/10 Excellent

Juan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad en si me gustó, lo que no vi seguro es las vecindades.

6/10 Okay

Amelia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024