“Excellent hotel”

We were extremely confortable with the service, quality and price.

“Veracruz”

we always stay at Camino Real or Crown Plaza wen visiting Veracruz

“if you want to have a lousy time and get your kids sick come to this hotel”

i fell totally cheated by the hotel. i have been a regular for at least 4 years and the two last years the pool has really cold watter and the explanation is that the heatting system is broken, i mean for two years in a row, i just don´t buy it. Try telling ypur kids NOT to go on the pool after a four hour drive. By the way my kid got sick from the frezing watter, thank you SO MUCH. I´t doesn´t stop there: people who are not guest of the hotel went inside the hotel facilites pool, bathroom you name it and no one move a finger, when i told the manger he said they had a security crew(taking a nap i asumme)!!! On the hotel beach, cars parked, made pic nics and used the chairs and bungalows of the hotel. It´s not olny unfair but dangerous the non existent level of security of this hotel. My advice, DON´T STAY HERE. I belive i´m only asking for reasonable thing like security,hot watter, clean linens and if the hotel can´t provide them well not an opion for my family. Check out the Hollyday Inn or the new Hotel Emporio,as an option

“Not Impressed”

Expected service, nothing special about it. breakfast and internet extra. limited Wifi conexion

“Completely Satisfied”

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“nothing to write home about”

I stayed for 5 nights in this hotel and all I can say is, Veracruz is not Cancun and the staff do not go overboard to treat you like royalty. I traveled with my non-Spanish speaking husband and he was definitely at a disadvantage because there was apparently one person on staff who spoke "some" English. Veracruz is a Mexican tourist destination so be prepared to be treated like a Mexican and if possible wear only brand name, latest fashion clothing if you want to be given any respect by the locals or staff. Staff was marginally polite and gave average service. Hotel is nothing to brag about. The restaurant is fair. The best feature is the pool, even though it is not particularly clean. Every day the staff had to fish deck chairs out of the pool because the wind blew several in. Although all rooms are ocean view, we had to put our wood desk chair and our big upholstered arm chair on the balcony to sit outside. Hotel definitely did not encourage use of the balcony, in other words. We were not welcomed or informed of any amenities though there were horses kept in trailers on the beach just below the hotel, and I guess water sports were available. Concierge was never present. And if you want to change or spend dollars, make sure they have no tiny marks or stamps on them - hotel would only accept pristinely new, uncreased bills. Beach is dirt colored. I felt no urge to even set foot on it. I would not go back as there are way too many pretty places in Mexico to visit.

“I would certainly go back”

Hotel is right in all aspects, high quality service.

“Relaxing after business”

This hotel is beautiful and comfortable. I was there for only one day after a work trip on my way home and it provided the relaxed, comfortable and clean atmosphere I needed

“Camino Real Veracruz: Nice place overall, good location”

We stayed at Camino Real Veracruz during the off-season so it was quiet. Our room, a basic queen single, was small and obviously meant for one business traveler--only one chair that we could put out onto the very small balcony--but it was nice to sit out there and enjoy the views. Although strong winds had dumped many pounds of sand into the pool, rendering it unsightly but not unsanitary, our stay overall was enjoyable. We had absolutely fantastic views of the ocean, the southern part of the city and its lights, as well as the maintenance men endlessly vacuuming the pool (a Sisyphean task--my guess is the sand problem is due to a combination of Mother Nature and a design flaw). The Camino Real is far enough from town to be quiet. The beach, like all in Mexico, is available to the public. We saw a car access near the hotel, which might mean that during the high season it gets busy on the hotel's beach, but it wasn't a problem for us. One of the more niggardly policies of the hotel is regarding its Servibar--you can't remove any of its very expensive items to place your own things in it, like juice or medications; they will charge you for every item removed. Not to be daunted, I figured out a way to rearrange things to fit our stuff. Still, I think it's stingy. A highlight: the man who runs the travel help; LOTS of good information, low-key, not pushy, a nice change from places like Cancun, where the agents can overwhelm you with "help", all in the name of selling timeshares.