Terrace/patio

Reviews of Russott

4 out of 5
Russott
Via Orlanda, 4, Mestre, Veneto

Reviews

7.4

Good

Rating 10 - Excellent. 132 out of 605 reviews" "
Rating 8 - Good. 254 out of 605 reviews" "
Rating 6 - Okay. 145 out of 605 reviews" "
Rating 4 - Poor. 50 out of 605 reviews" "
Rating 2 - Terrible. 24 out of 605 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jean, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2022

8/10 Good

Shafiqul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

2/10 Terrible

Javier

Stayed 3 nights in Sep 2022

10/10 Excellent

bounphay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the public transport about 1km walk if you will use public transport I would recommend to buy both way pass or one day pass to Venice so you don’t need to looking for the tickets to come back to the hotel and there are coffee near gas station sell the tickets about 7 Euro per day
Stayed 1 night in Sep 2022

10/10 Excellent

Jay, Spicer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was helpful and informative. The food at the restaurant was good. The breakfast selections were amazing and delicious! The hotel was once elegant but now a bit tired, especially the carpet. Bus stop is a block away. Not anything else really that's vlose by.
Stayed 1 night in Sep 2022

10/10 Excellent

Jose

Stayed 1 night in Sep 2022

6/10 Okay

Marcin

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Juwel

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2022

10/10 Excellent

Marc, Seguin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars all the way around. Great stay not too far from Mestre train station. Quick ride to Venice Island. Will definitely be staying there again!
Stayed 1 night in Jun 2022

4/10 Poor

Stephen

Disliked: Property conditions & facilities, room comfort
Not a 4 star hotel.
This is definitely not a 4 star hotel. Maybe in the 80s it was but now it DEFINITELY is not. Very dissapointed to have stayed here. Everything was old and the room smelled like old cigarettes. The AC did not work either. The room was big but definitely not worth the money.
Stayed 1 night in Jun 2022

2/10 Terrible

Luciano

Stayed 1 night in Jun 2022

2/10 Terrible

Owen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks nothing like the photos don’t let them fool you. The curtains had holes in them, the sofa was ripped up, and the whole place was dark and smelled like cigarettes in the halls. half of the lights on the first floor hallway don’t work so your walking through a dark hallway that is not welcoming what do ever. It is not a convenient walk to a shuttle to Venice either. You have to walk through a park that at night is quite unnerving to walk through especially if you are alone. I thought the staff was nice at first, but when I asked for an extra pillow because they only gave me one they told me no and to go back to bed. Very strange. I loved Venice, but my one regret is staying here. I should have splurged a little more and stayed in actual Venice. You get what you pay for I guess.
Stayed 1 night in Jun 2022

4/10 Poor

Hugo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay at Russot
Very outdated, the place has very old carpet which makes the place have a funky smell. The place looks like it has not been remodeled since it first opened. The shower did not have a shower head, the main light of our room did not work. The AC surprisingly worked fine.
Stayed 2 nights in May 2022

6/10 Okay

Cheryl M.

Travelled with family
The restaurant only had one thing you could order. I had a Reservation number but they could not find it on check-in.
Stayed 1 night in May 2022

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice and a quiet neighborhood, close to public transportation and Venice city the only thing restaurants are far from restaurants. Hotel needs a restaurant inside or close by
Stayed 3 nights in May 2022

2/10 Terrible

Colleen

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apparently it was a bordello. The signs have been taken off the building, paint and wallpaper peeling off the walls, non drinkable water (and they had no water bottles we could buy!). It felt like we were being scammed being there. We were all put up there by an event management company for a work project in Venice. It is a long bus and boat ride into Venice. And it was not Cheap! TERRIBLE! Beware!!!!
Stayed 1 night in May 2022

10/10 Excellent

Leyla

Stayed 2 nights in Apr 2022

8/10 Good

Andre

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice, it had a antique feeling to it but nonetheless, it was great! The hotel room had more than an ample amount of space and the staff was very kind. Clara was very helpful in the front desk and provided. great info and advice for our trip to Venezia. The hotel is about 5 minute walk to the tram that takes you to the islands of Venezia, which is a 15 minute ride into the city. The hotel has a bar, restaurant, ballroom, and many other amenities.
Stayed 1 night in Apr 2022

10/10 Excellent

Dejan

Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
This was another stop-over for me & my two children. We booked last-minute on a daily basis as we drove through Europe. This was our accommodation for our Venice visit. Outside looks nicer than inside insofar as the modern look of the building wasn't reflected beyond the lobby area. So rooms were quite old-fashioned but acceptable for the price we paid.
Stayed 1 night in Aug 2019
Response from ab on 3 Jan 2020
Dear Customer Thank you for your kind review I hope to welcome you again in the future. Kind regards

8/10 Good

Ron, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was lucky that I booked this room close enough but not into Venice which is in sea water. Parking was free and did not have carry my luggage around with me from hotel.
Stayed 1 night in Nov 2019
Response from ab on 19 Nov 2019
Dear Customer Thank you for your kind review. Effectively the historical center is the one involved in high tide. I hope to welcome you again in the future for your next visit check our internet site to have the best rate. kind regards

10/10 Excellent

Owen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy acces
Quiet and easy to reach from airport. A little bit dated and focuses on group tour bookings from what I could see but ok for business traveller for driving and working in the area.
Stayed 3 nights in Sep 2019
Response from ab on 19 Nov 2019
Dear Customer Thank you for your kind review I am sure that all the staff will appreciate your evaluation I hope to welcome you again in the future for your next visit check our internet site to have the best rate. kind regards

10/10 Excellent

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable.
It was an amazing stay. Breakfast service was too.Front desk was very customer friendly.
Stayed 5 nights in Nov 2019
Response from ab on 15 Nov 2019
Dear Customer Thank you for your kind review I am sure that all the staff will appreciate your valuation. I hope to welcome you again in the future kind regards

6/10 Okay

Jacek

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2019
Response from ab on 15 Nov 2019
Dear Customer Thank you for your kind review I hope to welcome you again in the future kind regards

4/10 Poor

Daniel

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2019
Response from ab on 28 Oct 2019
Dear Customer Thank you for your kind review I am very sorry to understand that we didn't satisfied your expectations I hope to welcome you again in the future kind regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
mildewed smelly shower curtain, phone in room doesn't work, clerk said he'd arrange taxi at a specific time, but didn't, restaurant food substandard. dingy room furnishings and common areas
Stayed 1 night in Oct 2019
Response from ab on 7 Oct 2019
Dear Customer I am sorry that I failed to meet his expectations. we will strive to improve in the future I hope to welcome you again in the future kind regards

8/10 Good

jalal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from ab on 7 Oct 2019
Dear Customer Thank you for your kind review I am sure that all the staff will appreciate your evaluation I hope to welcome you again in the future kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from ab on 7 Oct 2019
Dear Customer Thank you for your kind review I hope to welcome you again in the future kind regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Totally rundown, old carpet everywhere, uncomfortable spring mattresses
Stayed 1 night in Sep 2019
Response from ab on 30 Sept 2019
Dear Customer Thank you for your kind review I am sorry that your experience was not good all the staff is oriented on gues satisfaction and to know that we failed once is not consolatory I hope to welcome you again in the future kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel is clean with large rooms but it is firmly stuck in the 1970's without ever being updated. If you enjoy a trip through time then this is the hotel for you. However, if you are just looking to go around Venice like we did then it's pretty good for the location. Easy to get the bus or tram for 10 minutes to Venice. Breakfast was decent, a few hot drinks machines, water and fruit juices as well as sausages, bacon and egg available for a hot breakfast. Some cake, croissants with a selection of butter and jams as well as fresh fruits. On a side note, you can get 1 litre of house wine for €12 in the evening. Nice.
Stayed 2 nights in Sep 2019
Response from ab on 24 Sept 2019
Dear Customer Thank you for your kind review I am sure that all the staff will be glad of your evaluation I hope to welcome you again in the future kind regards

6/10 Okay

JC

Travelled with partner, Travelled with group
Liked: Cleanliness
It is old and the rooms smell like smoke. The breakfast offered was decent
Stayed 2 nights in Aug 2019
Response from ab on 10 Sept 2019
Dear Customer Thank you for your kind review I am am sorry for the problem in the room, surely if you will signal to the reception your needs , the staff will help you. Unfortunately not all the guest respect the no smoking rooms and unfortunately we have to solve the problem I hope to welcome you again in the future kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from ab on 5 Sept 2019
Dear Customer Thank you for your kind review I am sure that all the staff will be glad of your evaluation. I hope I can welcome you again kind regards

6/10 Okay

Asmahan

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019
Response from ab on 5 Sept 2019
Dear Customer Thank you for your kind review I hope I can welcome you again kind regards

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
First think I am not agreed with 4 star because I been to many 4 star hotels there welcoming and service and this hotel service totally different there wasn’t any one for welcoming and taking to room, when we went to room did not find any water and tea coffee set I asked one of their staff he told me there is a bending machine I have to pay and buy this small water bottle cost €1.50 . Then I asked for iPhone charger adopter he replied they don’t have any I have to buy from shop because I We have chargers with 3 pin they got charger with 2 pin . Also they have room service till 10.30pm I told one of the staff why so different he replied this is Europe. Only two of the staff was very good and helpful Steffeny and Mario . I will never ever go to this hotel again and never recommend to anyone. The money I paid for 4 Star hotel not for 2 Star I am very disappointed
Stayed 4 nights in Aug 2019
Response from AB on 29 Aug 2019
Gentile Cliente Grazie per la sua recensione. Sono molto dispiaciuto del fatto che il nostro servizio non sia stato soddisfacente secondo le sue aspettative. Normalmente la qualità e l'attenzione del nostro staff sono caratteristiche distintive del Russott hotel Venezia. Sarà mia cura capire le ragioni per le quali non è stato accompagnato in camera (è forse arrivato molto tardi quando probabilmente il facchino aveva già terminato il suo turno di lavoro?). Spero di poterla ospitare nuovamente presso il Russott Hotel Venezia e la prego di accettare i miei migliori saluti

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from AB on 26 Aug 2019
Dear Customer Thank you for your kind review I am sure that all the staff will appreciate your judgment. I hope I can welcome you again kind regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Shower had very poor water pressure.
Stayed 1 night in Jul 2019
Response from ab on 5 Aug 2019
Dear Customer Thank you for your kind review I am sure that all the staff will appreciate your judgment. I hope I can welcome you again in the future kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such nice place to stay. I just loved it. Pretty close to Vecine.
Stayed 2 nights in Jul 2019
Response from ab on 5 Aug 2019
Dear Customer Thank you for your kind review I am sure that all the staff will appreciate your judgment. I hope I can welcome you again in the future kind regards

8/10 Good

CARLOS

Travelled with family
Liked: Cleanliness, staff & service
EXCELENTE UBICACION TANTO DEL AEROPUERTO COMO DE VENECIA
Stayed 1 night in Jul 2019
Response from ab on 30 Jul 2019
Dear Customer Thank you for your kind review I am sure that all the staff will appreciate your judgment. I hope I can welcome you again in the future kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
very good hotel, cheap, clean, free parking, but very dated and needs a refresh. staff were very helpful. i would stay again.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy travelers
Although the hotel is fairly old and could use new carpeting, the rooms were clean. Breakfast was amazing; fresh cut fruit, fresh cappuccino machine, excellent juice machine; eggs/ sausage/ chocolate croissants. Staff was nice, Anna at the front desk was sweet! The location was only one tram/ bus stop away from Venice, perfect location for traveling into Venice! Everything was smooth and we were happy to stay there!
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Please do not stay here ! Subpar at best ... poor service, basic breakfast - zero amenities
Stayed 6 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

John, Belcarra, BC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the ideal pitstop to Venice. Clara was excellent at helping me with decisions on tours and schedules
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is in a great location. Needs some renovations as soon is possible. Good to stay for 1 or 2 nights to explore Venecia which is 10 minutes away by car.
Stayed 1 night in Jun 2019
Response from ab on 26 Jun 2019
Gentile Cliente Grazie per la cortese recensione. Sono certo che tutto lo staff apprezzerà il suo giudizio. Spero di poterla accogliere nuovamente in futuro cordiali saluti

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was much larger than we've typically had in European cities, so the space was very welcome. Access to public transport is ok, not great - the walk to the tram or bus stop to go to Venice is quite easy, but the walk to the city bus is awkward. Staff were great at reception and the bar and the breakfast buffet was quite nice with good variety.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from ab on 12 Jun 2019
Gentile Cliente Grazie per la cortese recensione Sono certo che tutto lo staff apprezzerà il suo giudizio. Spero di poterla accogliere nuovamente in futuro cordiali saluti

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nicely located to get to Venice, tram stop 5 mins walk and only €1.50 and 1 stop, very convenient. Reception staff very helpful on local transport. Breakfast good supply of gluten free bread, adequate breakfast. Enjoyed stay
Stayed 3 nights in May 2019
Response from ab on 27 May 2019
Gentile Cliente Grazie per la cortese recensione Sono certo che tutto lo staff apprezzerà il suo giudizio. Spero di poterla accogliere nuovamente in futuro cordiali saluti

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Ab on 9 May 2019
Gentile Cliente Grazie per la cortese recensione Sono certo che tutto lo staff apprezzerà il suo giudizio. Spero di poterla accogliere nuovamente in futuro cordiali saluti

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019
Response from Alessandro B on 3 May 2019
Gentile Cliente Grazie per la sua valutazione. Sono certo che tutto lo staff che quotidianamente si applica nelle proprie mansioni sarà felice del suo giudizio. Spero di poterla ospitare ancora in futuro Cordiali saluti

4/10 Poor

Mustafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and rude service, never will go back
The experience was not good, it was unfair and inhuman, we made a booking and paid for family room with one kid, but we were there with our second kid too, he is only 2. A 2 years old baby can easily stay with parents but no the Receiption lady had to make a big drama out of it and she made as to rent an extra room for $70. It was rediculos
Stayed 1 night in Mar 2019
Response from ab on 27 May 2019
Gentile Cliente Grazie per la cortese recensione Sono dispiaciuto per la sua esperienza ma purtroppo le normative di sicurezza sul numero massimo di ospiti che si possono accogliere nelle camere d'hotel è molto chiara. Spero di poterla accogliere nuovamente in futuro cordiali saluti