Triple Room | Down duvets, minibar, in-room safe, individually furnished

Reviews of Hotel Santa Marina

4 out of 5
Hotel Santa Marina
Campo Santa Marina 6068, Venice, VE

Reviews

8.4

Very good

Rating 10 - Excellent. 289 out of 682 reviews" "
Rating 8 - Good. 282 out of 682 reviews" "
Rating 6 - Okay. 63 out of 682 reviews" "
Rating 4 - Poor. 30 out of 682 reviews" "
Rating 2 - Terrible. 18 out of 682 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely perfect! The staff were helpful and kind, the entire hotel was immaculately clean, the breakfast was delicious. The location was simply perfect. I highly recommend this hotel!
Stayed 2 nights in Jan 2024

8/10 Good

Olga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 people for 2 nights. The location was perfect - 5 min walking from all the highlights, however it felt quite and private. The pastry shop across the street had nice coffee and delicious traditional desserts. Very local place. The room and the dining area were super clean - 10! The breakfast buffet had great variety and was tasty. - We had booked a deluxe room and it felt smaller than the photos. The room was dark - needed the lights on even in the morning. I am not a fan, but most of the hotels in Venice have this interior style -too crowded for me. Minimum effort from staff. I would expect more from a 4* hotel. Overall enjoyable stay! 8/10

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

GEHAN

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was incredible. I went with my husband and kids! It had an old Victorian feel which was really cute! It was really clean! The staff was super nice and accommodating. I would definitely go back.
Stayed 1 night in Nov 2023

10/10 Excellent

Avelino

Stayed 1 night in Nov 2023

10/10 Excellent

Avelino

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most cleaness hotel i have ever stay. All employee is friendly!

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

murat

Stayed 2 nights in Oct 2023

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - friendly front desk - great breakfast
Stayed 2 nights in Oct 2023

6/10 Okay

Sonam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Rodel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed. Here for 3 days and two nights with my family. We fell in love with the hotel and planing to come back again next summer on a long vacation. We will stay in this hotel, if there is an available rooms Everything is perfect specially the staff, so clean and the food is great. The staff in the breakfast team are so nice and professional. I felt I was in a five star hotel during my stay, my family was so happy. Thank you To all the staff. You made our stay memorable.
Stayed 2 nights in Aug 2023

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

JEAN-JACQUES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Historic property close from piazza San Marco and Riolto bridge. The layout of the hotel is kind of odd due to its historic nature. Staff was wonderful. Lots of fun.
Stayed 4 nights in Jul 2023

8/10 Good

Antonio A

Stayed 2 nights in Jul 2023

8/10 Good

Stephen Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location staff very friendly and accommodating Good B&B accommodation spotlessly clean & comfortable
Stayed 4 nights in Jun 2023

8/10 Good

Polina

Stayed 3 nights in May 2023

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Marie

Stayed 2 nights in May 2023

4/10 Poor

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS
Terrible! Hotel is dirty and has BED BUGS. Enough said. Nothing else matters regarding location if the hotel is dirty. I reached out to hotels.com and they did nothing for me in regards to compensation of any kind. The hotel would not compensate me either. I was asked why I did not tell them during my stay. Well, I only stayed two nights and it wasn’t until the day I left I noticed my legs and my partners legs were bit up. I felt the itching through the night but did not think much of it. The stress this caused the next few days while vacationing in Italy ruined the trip. On top of it I am pregnant and am horrified how much anxiety this brought on. Front desk was not friendly and AC does not work at all, which is another complaint many guests had.
Stayed 2 nights in Apr 2023

10/10 Excellent

Patty, Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was beautiful, clean comfortable. Very good location and breakfast was included which was delicious and offered many options
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Lucas

Stayed 2 nights in Apr 2023

6/10 Okay

Geoffrey

Liked: Cleanliness, property conditions & facilities
Hotel Santa Marina
Hotel Santa Marina. Pros. Room well finished and a good size for Venice. Nice bathroom. Breakfast staff very friendly and Breakfast choice good. Good location. Cons. Difficult to get a full nights sleep. Noise from other rooms and outside, during the night. Rooms facing the street on the left hand side of the hotel will experience noise in the early morning, anytime after 5.30am. This is from supplies being taken from boats to shops and restaurants nearby on pallets on pallet trucks on cobbled streets. Reception staff are efficient but not very engaging. A smile and some friendly conversation wouldn't go amiss. We have stayed here a few times and the cons on our list seem to be increasing. Probably somewhere different the next time we are in Venice.
Stayed 7 nights in Apr 2023

2/10 Terrible

Riana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Jitka

Stayed 1 night in Feb 2023

8/10 Good

Caroline

Stayed 3 nights in Jan 2023

10/10 Excellent

Enkhjargal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the perfect area near by all the landmarks. The Hotel was so pretty with fancy old atmosphere yet a newly renovated bathroom which was so clean and pleasant. The stuffs are friendly and helpful! Thanks for the nice stay.

2/10 Terrible

Rajesh Yadav

Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2022

8/10 Good

Kirk, Uniontown

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great breakfasts, especially as my Wife is GF, lots of choice and the breakfast staff were lovely, very helpful. Good central location a few minutes away from St Marks and Rialto! Furnishings a bit tired and could do with a spruce up, but in general a very nice stay.

10/10 Excellent

Jeylon

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel , but overall I do no think Venice is the greatest of destinations for solo travelers but beyond that the hotel was situated perfectly for me and the cities museums plus the sights are must see.

8/10 Good

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente place awesome breakfast the rooms are a little hot can’t control temperature heater in the property too hot but overall excellent place!

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is nothing we could fault about this hotel. The rooms were spacious and very clean and every member of staff was pleasant, helpful and welcoming. The breakfast was excellent too with a very good selection. We would definitely go back and highly recommend to anyone visiting Venice.
Stayed 3 nights in Nov 2022

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, really nice staff. Bathroom and shower were great, we had canal windows so was great views. Although word of warning, canal views are great however can be quite loud in the morning or at night, we overlooked the service dock or where they got deliveries so was quite loud. However didnt really bother us that much, just useful to know. Old style hotel like a lot of venice, so decor is very old fashioned, which is fine. We booked a twin suite, was nice enough however the single beds were terrible, mattress and pillows were very hard, the bedding was not nice either. So didn't sleep very well. Overall would recommend this hotel for the staff, and location. However they could do with upgrading their bedding and beds.
Stayed 4 nights in Oct 2022

10/10 Excellent

vince

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful
Beautiful hotel, very old but well kept. Staff was helpful only negative was the bed was awful.
Stayed 3 nights in Oct 2022

8/10 Good

IQRAA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accomodating staff
Stayed 1 night in Sep 2022

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, quiet, nice breakfast, good location
Stayed 2 nights in Sep 2022

8/10 Good

s

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained. Helpful staff. Clean. Well decorated. Good breakfast.
Stayed 2 nights in Sep 2022

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff friendly. Pillows were horrible. Breakfast was ok. Location was great, walkable to major areas you’ll need to get to
Stayed 7 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Superb
Great location, all the staff very friendly, very good gluten free options at breakfast. Our third stay here and we’ll be back again,
Stayed 3 nights in Aug 2022

10/10 Excellent

Yonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful and close to the attractions
Stayed 3 nights in Aug 2022

8/10 Good

Enas

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The reception staff are great but the service staff in the breakfast are terrible and disrespectful for the client my partner ask for well done fried egg they respond in very disrespectful way to our request we filed complains in the manager office but no any feed back come through. Honestly it was disappointing experience in Venice…!
Stayed 2 nights in Jul 2022

10/10 Excellent

Elyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, helpful & polite. The rooms are generally what you expect from these citues (no new buildings). I would recommend they update the door locking system, they still use oldstyle keys. And a shelf in the shower area would be nice for shampoos & soap
Stayed 2 nights in Jul 2022

10/10 Excellent

Asha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Rialto Bridge and other attractions. It was very easy to walk to different attractions. Staff were helpful and friendly.
Stayed 2 nights in Jun 2022

10/10 Excellent

Rui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Quiet square but only a short walk to the Rivalto bridge. Great breakfast and friendly staff. Rui
Stayed 3 nights in Jul 2022

4/10 Poor

Bruce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Manager was extremely rude when checking in. I wouldn’t patronize this place.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location & great facilities. Highly recommend.
Stayed 3 nights in May 2022

10/10 Excellent

Viktorija

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022