Ratings based on 337 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Disgusting

Posted 16-Sep-2014
Cons: Clean the bathroom properly
This was a reasonable (although expensive) hotel in a good location. However there was a significant amount of mold on the tiles in the bathroom. It was obvious the tiles had not even been wiped for several months. We told the staff who offered to change our room. However to avoid the inconvenience we simply ask that they clean the shower properly. When we returned to the room we noticed less mold. The tiles had been wiped which removed some of the mold. However, the mold that needed to be scrubbed was still there. Very disappointing given the price of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from England, uk

Great hotel, fantastic location, welcoming staff

Posted 07-Sep-2014
The hotel is beautiful, it's situated just off the grand canal with only a five / ten minute walk to the main attractions; st .marks square / Rialto bridge ect. The staff are very friendly and were more than happy to assist where ever necessary. Breakfast was lovely self service buffet and service was on hand straight away on entering offering hot beverages. The room was fantastic marble everywhere and air con, very clean and housekeeping very friendly too. Wifi was supplied thtough out our weekly stay free of charge also which was very useful. Great choice and if coming back I would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Nicely located hotel

Posted 03-Sep-2014
Pros: Great location; Clean bathrooms and bed; Friendly porter, cleaners. You can go for a couple of hours walk, come back to the hotel, relax and go again.
Cons: Star status (compare with hotels in USA/UK/China/India etc. Add warm breakfast e.g. toast. Make clear city tax (about 25 euros) clear while booking
Location: Identify places of interest in the map and just walk. Only place to see some great works of Veronese, Titian,Tintoretto in the museum, in the palace.
Re.Star rating, in our experience of worldwide hotels, it is only a 3 star hotel, not 4 stars. In Europe, we find that the star ratings are more generously given. We began to deduct one star for many European hotels. On this basis, considering this as a 3 star hotel, below is some feedback. Out of 5 1) Location - 4; 2) Amblience and cleanliness - 4; 3) Breakfast - 4; 4a) Staff friendliness (cleaners and porters) - 5 4b)Staff friendliness (managers) - 3 5) Room comfort (double suite with canal view - one we stayed) - 3.5 1) Location is very good. All popular sites are within 5 to 15 min walking distance. We walked a lot every day by taking regular comfort breaks by coming back to the hotel. 2) Bathrooms are completely mould free. Clean porcelain units and good use of mirrors. Too small a rubbish bin which meant we had to use our own plastic bags. 3) Disappointing breakfast. It claims 4 stars but serves only cold breakfast (not vet clear at the time of booking) with limited options. Not even a basic toaster in this 4-star hotel! Not much sense of vegetarianism. We want to eat cheese but it was placed in the same tray right next to pork and beef. We asked for simple bread toast but the manager firmly refused that they cannot serve such warm/hot food. We then asked for room only option without breakfast for the remaining stay but the manager firmly refused that we must have the breakfast even if we do not like it. So, we had to pay for something we did not enjoy at a
5 out of 5
Recommended
for Couples
by A verified traveller from Redditch

Hotel next to the Grand Canal

Posted 01-Sep-2014
Pros: Convenient for the water taxis and next to the Grand Canal.
Cons: It needs a sign outside.
Location: 2 minutes walk to San Marco. Nice Restaurants in the vicinity. Next to the Grand Canal. Next to Water Bus stop.
Very kind and friendly staff. Always pleased to help and advise. The room was clean and comfortable. Breakfast was a delight and set us up for the mornings adventure.
4 out of 5
Recommended
for Everyone
by A verified traveller from Suffolk, England

Perfect location!

Posted 01-Sep-2014
Great location for exploring Venice, small hotel, very clean with traditional style. Breakfast was good and staff very friendly with good English. No restaurant for evening meal but so many places nearby as hotel is located in the heart of Venice.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Aug-2014
European charm, great staff, good location away from the crowds but close to everything. Highly recommend this hotel.
5 out of 5
Recommended
for Families
by A verified traveller from New York

Nice Hotel

Posted 25-Aug-2014
Very nice and luxurious rooms, we had suit Location is excellent right in the center highly recommended
4 out of 5
Recommended
for Everyone
by A verified traveller from Uk

Nice hotel and in good location

Posted 25-Aug-2014
The hotel was clean with a decent sized room. Breakfast was excellent and the staff were very attentive and helpful. Check in and out very smooth. Location is very good. Not on main roads but close to everything. 8 mins walk from San Marco. 4 mins walk from the ferry point for the airport. Only 2 issues were the wifi kept dropping and sometimes couldn't get on. Think it was the location of the room though.. And the shower was a bit faulty as cold water came out of the lower shower head all the time. Would definitely go back to this hotel again though.
4 out of 5
Recommended
for Everyone
by A verified traveller

modern hotel

Posted 14-Aug-2014
walking distance to where the whole city hangs out
5 out of 5
Recommended
for Everyone
by A verified traveller from Norfolk

Lovely little hotel

Posted 12-Aug-2014
Great hotel close to tourist attractions. Staff very helpful and friendly. Tasty and unlimited continental breakfast. Rooms lovely and spacious. We had family room - 2 adjoined rooms with 2 en suites.