Dear guest,Thank you for choosing our hotel and taking the time to share your experience. We are glad to know that our strategic location was to your liking.We understand that your experience was not entirely positive regarding the size of the room and its condition. The rooms you experienced are our most economical options, but we also have larger and more comfortable rooms available. Our hotel operates as a 'dependance' of our 4-star hotel located a short distance away, which is why the reception is located there. All this information is provided at the time of booking to ensure transparency.Regarding the room conditions, we are aware that the hotel needs a makeover, and despite the pandemic delaying our plans, we are pleased to announce that it will be renovated in 2024. In the meantime, we strive to maintain our cleaning and maintenance standards at their highest.Your opinion is very important to us as it helps us improve our services. We hope to have the opportunity to welcome you again in the future to offer you a better experience.Warm regards,Narciso, Director, Hotel Ai Due Fanali

Dear guest,Thank you for your feedback and for taking the time to write about your experience. We appreciate your honesty and we are pleased to read that you had a positive stay at our sister hotel, Ca' Nigra.We understand that Hotel Ai Due Fanali did not meet your expectations and we're sorry to hear that. Although both hotels are part of our family, they offer different experiences, with Ai Due Fanali being more traditional and Ca' Nigra offering a more modern vibe.We are dedicated to improving our services and your feedback is indeed valuable to us. We hope that we will have another opportunity to welcome you back, either at Ai Due Fanali after our planned renovations, or at Ca' Nigra that you found to your liking.Best regards,Narciso, Director, Hotel Ai Due Fanali

Dear Nemat,We are sorry to hear about your experience at our property. We value your feedback as it helps us understand where we can make enhancements. We have a variety of rooms with different sizes and comforts to cater to various needs and preferences of our guests. Had we been made aware of your concerns during your stay, we would have made every effort to address them promptly. We're glad to know that our staff's friendliness was a positive aspect of your stay. We continuously aim to improve our services and we hope we will have another opportunity to serve you better in the future. Thank you for your feedback.Best regards,

Dear Mr. Faraz,Thank you for your feedback and for recognizing the efforts of our front desk team. We regret to hear about your experience with the Wi-Fi. We always encourage our guests to bring any issues to our attention during their stay so we can attempt to resolve them in real time. We continually strive to improve our services and your remarks help us focus on areas of improvement. We look forward to welcoming you back in the future and providing a more seamless experience.Best regards,

Dear guest,Thank you for sharing your experience at Hotel Ai Due Fanali. We are delighted to hear that you found our location convenient and peaceful, and that our accommodations met your needs with their furnishings and amenities. Your kind words truly encourage us to continue providing a comfortable and enjoyable stay for our guests. We are most pleased to know that you would choose to stay with us again. Looking forward to welcoming you back on your next visit.Best regards,Narciso, Director, Hotel Ai Due Fanali

Dear Guest, Thank you for taking the time to share your experience with us. We're glad to hear that you found our rooms to be comfortable. However, we are genuinely saddened to learn about the issues you faced in the bathroom. We always strive to maintain our facilities at the highest possible standards and your feedback is essential for us to improve.Your safety and comfort are our utmost priorities. We have noted your concerns regarding the toilet lid and the shower/bath contour and have already instructed our maintenance team to look into these matters promptly.Once again, thank you for your valuable feedback. We do hope you will choose to stay with us again so we can have another chance to enhance your experience at Ai Due Fanali.Warmest Regards,Mario, Hotel Director

Dear Guest,Thank you for sharing your experience at Ai Due Fanali. We're delighted to hear that you appreciated our friendly staff, convenient location, rooftop decking, and the quality of our air conditioning and elevator.We understand that the check-in process may have been slightly confusing initially. Please allow us to clarify that our check-in is managed at our 4-star sister hotel, which is just 30 meters away. We are continuously working on ways to further simplify and clarify this process for our guests. Your feedback is very valuable in this regard.We look forward to welcoming you back soon, and we're confident that your next stay with us will be even more enjoyable.Warmest Regards,Mario, Hotel Director

Dear Kim,We would like to sincerely thank you for taking the time to share your experience at Hotel Ai Due Fanali. We are delighted to learn that you enjoyed our gardens and the view of the Grand Canal. Every day, we strive to provide our guests with a relaxing and memorable experience, and we are thrilled that you were able to enjoy these moments. Should you decide to return to Venice, we would be delighted to welcome you back to our property.Best regards,

Dear Guest,Thank you for choosing Ai Due Fanali for your stay and for taking the time to leave us such a positive review. It fills us with joy to know that you had a very nice stay and that you would choose to stay with us again.We continually strive to create memorable experiences for our guests, and it is heartening to hear that we succeeded in your case. We look forward to welcoming you back on your next visit to Venice.Warmest Regards,Mario, Hotel Director

Dear Guest,Thank you for taking the time to share your experience at Ai Due Fanali. We're delighted to hear that you found our location convenient and accessible.Indeed, one of the great advantages of our hotel is its proximity to train stations, restaurants, and the scenic canal. We are glad that you were able to take advantage of this during your stay.We appreciate your review and look forward to welcoming you back on your next visit to Venice.Warmest Regards,Mario, Hotel Director

Dear Guest,Thank you for choosing Ai Due Fanali for your stay and for taking the time to share your experience with us. We're thrilled to hear that you found our check-in process easy and our staff helpful.We're also delighted that you appreciated our central location, which indeed provides easy access to the station and the waterbus.We're truly grateful for your intention to stay with us again. We look forward to welcoming you back and ensuring that your next stay is as enjoyable as the last.Warmest Regards,Mario, Hotel Director

Dear Guest,Thank you for taking the time to share your experience at Ai Due Fanali. We're thrilled to hear that you enjoyed your stay with us and found our staff to be friendly and professional.We are also delighted that you found our location convenient, with plenty of shops, views, and restaurants nearby. We're glad that we were able to assist you promptly when you left your wallet behind. Ensuring the safety and satisfaction of our guests is our highest priority.We appreciate your kind words, and we look forward to welcoming you back on your next visit to Venice. Warmest Regards,Mario, Hotel Director

Dear Guest,Thank you for taking the time to share your experience at Ai Due Fanali. We're glad to hear that you found our hotel pleasant and cute.We understand that the size of the hotel may not have fully met your expectations. As a historical building in the heart of Venice, our hotel has its unique charm, part of which is the intimate and cozy atmosphere we provide.We appreciate your feedback, as it helps us to improve our service. We look forward to welcoming you back on your next visit to Venice.Warmest Regards,Mario, Hotel Director

Dear Guest,Thank you for taking the time to share your experience at Ai Due Fanali. We're thrilled to hear that you enjoyed your stay with us, especially our location along the Grand Canal and the view from your room.We are delighted that you found our proximity to the train station, taxi, bus drop off location, and water taxi stations convenient. It's indeed a great advantage for our guests who prefer to handle their own luggage.We're also glad that you enjoyed our breakfast in our private garden on the canal. Your high recommendation is the greatest compliment we could receive.We look forward to welcoming you back on your next visit to Venice.Warmest Regards,Mario, Hotel Director